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A
Rating: 3 out of 5
The site, the order, and the prices are good but the after-sales service leaves much to be desired
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Customer reviews of MiniMX
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 27 546 published reviews
Summary of reviews
The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Reviews 1, 2 and 3 stars
Reset filtersA
Rating: 3 out of 5
The package arrived late and the packaging box was damaged... fortunately nothing was missing inside.
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A
Rating: 1 out of 5
I can't respond because I haven't been delivered yet
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A
Rating: 1 out of 5
New motorcycle that seems to have quite good quality but 2 defects on a new engine I am not happy at all, cylinder head too tight so thread dead equals air intake and speed practically impossible to pass, it's pathetic to sell motorcycles without verifying a minimum the engine etc, I was a pretty good customer I had my friends buy 5 dirt bikes from minimx but now it's over unless they are understanding and send me an engine back
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Response from MiniMX
Hello, Why touch your cylinder head on a new motorcycle straight from the factory? You have a YX engine, which only requires an oil change upon receipt and after break-in and possibly a check of your valve adjustment. We do not quite understand the approach you wanted to take. Regarding the gearbox, semi-automatics have a harder gearbox and need to be broken in longer than a manual gearbox, regardless of the brand. Best regards, The MiniMX team
A
Rating: 3 out of 5
Fast delivery but with new parts scratched
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A
Rating: 3 out of 5
Good site, fast delivery!! The customer service lacks commercial technique! For the most part, they are not correct with people!! And product description is terrible!!
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A
Rating: 3 out of 5
Correct, correct stock, fast deliveries, however product descriptions need to be reviewed, not great!!
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A
Rating: 1 out of 5
Deplorable customer service, I encountered a woman who almost yelled at me!! The delivery, let's not talk about it, incomplete package, delivery fees in 24H not refunded. (waited more than a week to receive the rest of my order).
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Response from MiniMX
Hello, What is missing from your package? For the delivery, you benefited from free delivery, what would you like to be refunded? Best regards, The MiniMX team
A
Rating: 2 out of 5
After-sales service is not at all customer-friendly!
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Response from MiniMX
Hello, what is the length of the cable you received? Best regards, the MiniMX team
A
Rating: 1 out of 5
Very disappointed with the telephone reception after ordering a wiring harness for a new realization anyway I had to adapt the latter for a mediocre aesthetic result
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Response from MiniMX
Hello, The key switch wiring harness is identical to the base one except for one additional terminal. What particular adaptation did you need to make, we do not quite understand? Best regards, The MiniMX team
A
Rating: 2 out of 5
not the right segment in the bag
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Response from MiniMX
Hello, how much diameter do your segments have? Best regards, the MiniMX team
A
Rating: 1 out of 5
Very disappointed, I ordered fork protectors and I did not receive the right ones.
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Response from MiniMX
Hello, What fork protection did you receive? What length? Best regards, The MiniMX team
A
Rating: 1 out of 5
A shame! The item received is not the right one. Responses by email next to the plate, 30 minutes to reach customer service by phone, no commercial gesture. When I explain that the tire received is not suitable for the terrain, I feel like the person on the other side doesn't even know what a tire is. I am still waiting for someone to contact me to tell me what to do with my tire since the mistake is on their side.
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Response from MiniMX
Hello, You did receive the correct tire, you received a Michelin Starcross. We do not have any specific response to give you since you received the correct item. Best regards, The MiniMX team
A
Rating: 1 out of 5
2 compatible exhaust lines with our frames were ordered, none fit!! Response from customer service: remove the heat shield..... as if that would magically make it fit.... we are far from the mark so almost 100 euros wasted.
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Response from MiniMX
Hello, What motorcycles do you have? Best regards, The MiniMX team
A
Rating: 3 out of 5
A bit disappointed and the dirt works less well with these supposedly high-performance parts... and good assembly because I am an automotive mechanic.
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A
Rating: 2 out of 5
Problem with the cylinder head cover, the dimensions given do not match and the same with the air filter! I was able to adapt the filter but for the cylinder head it's impossible because it does not match!
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Response from MiniMX
Hello, the fitting of the air filter is 44mm, which dimension would not fit? For the cylinder head cover, what measurements do you have? Best regards, the MiniMX team
A
Rating: 1 out of 5
Two of the products I received were not in accordance with the photo (specifically a pair of very poorly mounted rims).
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Response from MiniMX
Hello, Which product was not in accordance with the description? Looking forward to your reply. Best regards, The MiniMX team
A
Rating: 2 out of 5
Order placed on 09/05 received on 27/05
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Response from MiniMX
Hello, we waited for the arrival of your pads from our supplier longer than we should have during the confinement period. We apologize for the inconvenience. Best regards, the MiniMX team
A
Rating: 3 out of 5
The site is well made, delivery very fast, however a bit disappointed with the quality of the advice. After a few exchanges by email with support, I finally ordered a part that does not correspond to what I wanted.. Yet it was a simple original collector.. Otherwise, a serious company in order management.
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A
Rating: 1 out of 5
I did not receive the model ordered, I had ordered a model with disc brakes and I ended up with drum brakes.... Not serious
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Response from MiniMX
Hello, We are surprised by your message, can you send us photos of your motorcycle at [email protected] Best regards, The MiniMX team
A
Rating: 3 out of 5
Exchange of item when I received it
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A
Rating: 1 out of 5
I paid more to receive my package quickly and after 10 days it is still not here, no communication from MINI MX and not the slightest explanation
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Response from MiniMX
Hello, As we indicate at the top of the page: Minimx continues to ensure its home delivery service, delivery delays are possible due to current health restrictions, we invite you to be patient and understanding. Your package left our warehouses on time and was handed over to GLS for delivery in Belgium, your package has indeed been delayed, and this is certainly related to the health crisis. Traffic seems to be gradually returning to normal and we hope to guarantee normal delivery times in the coming weeks. Once again, this is unfortunately independent of our will, as we have no delays in our order preparations. Best regards, Mini MX
A
Rating: 1 out of 5
Good
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Rating: 2 out of 5
The site is very good but the delivery is not great because my rim was damaged
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A
Rating: 1 out of 5
very slow delivery even though I took the 48/72h option
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A
Rating: 1 out of 5
I did not receive the right parts, two brake levers, the wrong piston and carb, I am disappointed with my experience and I don't even have the heart to return the material.
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Rating: 1 out of 5
Bad
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Response from MiniMX
Hello, Can you clarify your opinion? Best regards, The MiniMX team
A
Rating: 1 out of 5
Opened material and visibly already used. Does not work (Bosh activated line plus)
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Response from MiniMX
Hello, All the products we sell are new. If the product received does not seem to respect this, we strongly invite you to contact our after-sales service at [email protected], attaching your order number and photos or video of the product. Best regards, The MiniMX team
A
Rating: 1 out of 5
1 week delay on the order, (with a 1 day delivery) and segment on the piston arrived damaged, after-sales service contacted, I sent proof etc. and since that day no response
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Response from MiniMX
Hello, As indicated on our site at the time of your order during the health crisis, deliveries are taking place but may sometimes be delayed. We apologize for the inconvenience, but be assured that our delivery partners have done their best during this complicated period. Regarding your segmentation, we have not received any message or photo from you. Looking forward to receiving your elements. Best regards, The MiniMX team
A
Rating: 3 out of 5
Carburetor received quickly, the surprise is that the jets are not stamped with their numbers. It feels a bit like a kinder surprise ;) Waiting for customer service to obtain this information.
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Rating: 1 out of 5
Zero! Never received my order! No possible recourse! 134 euros down the drain and mini mx doesn't care since the delivery person provided proof of delivery! Thanks again for the waste of time and money! I am therefore turning to the competition small mx wkx racing crf50shop!
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A
Rating: 1 out of 5
Order placed 1 week ago with a 48/72h delivery and still nothing received to this day. Customer service that does not respond to messages.
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A
Rating: 3 out of 5
Mediocre packaging, scratched motorcycle lift, extra fast delivery but very mediocre packaging quality
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Rating: 2 out of 5
Dirt bike delivered in 11 days instead of the expected 48 to 72 hours. The bike arrived in its metallic frame damaged. Due to the carrier and MiniMX. No address was on the delivery note, just a name and a city (good luck finding the driver) so after worrying and with the tracking number I managed to deal with DB Schenker but the bike arrived damaged, the upper fork tube was broken and the deco kit was damaged with the fixing bracket bent. After a phone call and 3 follow-up emails still no news. Hoping that things will move after this 3rd follow-up.
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A
Rating: 2 out of 5
Damaged parts
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A
Rating: 2 out of 5
Hello, I received the empty box
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A
Rating: 2 out of 5
Very disappointed with my last order, the motorcycle lift is missing the tray and a Molkt 26 carburetor is missing the mixture screw, impossible to use it and they don't sell the screw separately
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A
Rating: 3 out of 5
I paid to receive it in 48h/72h and I received it a week later
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Rating: 1 out of 5
I had several issues with my order I sent messages and no one replied!
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Rating: 3 out of 5
Hello, very good quality product but there is a lot of out of stock. Unfortunately
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