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A
Rating: 3 out of 5
There were all the parts I ordered I give half the rating because there was a broken part in my package and I still have no news to fix my problem
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Customer reviews of MiniMX
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 27 546 published reviews
Summary of reviews
The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Reviews 1, 2 and 3 stars
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Rating: 1 out of 5
The carburetor has a bend and moreover the thread of the mixture screw is damaged!
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A
Rating: 3 out of 5
Some photos do not correspond to the items
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A
Rating: 3 out of 5
The rim is of very good quality problem lack of information on the product's adaptability.
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A
Rating: 1 out of 5
Hello, I ordered 2 tires, one 14 and one 17, I received 2 14s so I paid for one that costs less.
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Response from MiniMX
Hello, As of today, 02/17/2020, our customer service or after-sales service has not received any message from you regarding your order received since 02/06/2020, stating that you did not receive the pair of tires in 14/17 as ordered. We are therefore very surprised by your message. However, you can contact our services to report this directly at [email protected] Best regards, The MiniMX team
A
Rating: 3 out of 5
In the description of the sprocket it is indicated that the attachment is not sold with it, so I ordered an attachment (for nothing) because when it arrived there was the attachment with the sprocket. The free stickers were missing.
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A
Rating: 2 out of 5
I don't have the attachments for the cartridge and the cartridges have play when I put them with the weird po and I have to buy collar 2 and legs to join at the price I paid the po not even you put them for me as it should be planned.
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Response from MiniMX
Hello, Indeed your cartridges should be delivered with tightening collars. In case you did not receive them, as indicated, you need to contact our after-sales service by email, which will quickly take care of it, at the address [email protected] Best regards, The MiniMX team
A
Rating: 3 out of 5
The uni filter does not fit my Minuki 26 mm carb too small....!
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Rating: 3 out of 5
Following a missing part, customer service found a good replacement solution, fast delivery, top notch. The only downside is the new dirt rims that do not run true at all even after a truing adjustment, not a problem for cross riding with knobby tires but not acceptable for the use I wanted to make with road tires for circuit riding. So, rim still in the boxes that will never be mounted
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A
Rating: 3 out of 5
The site lacks details for some parts it cost me a fortune for a simple oil filter and moreover the error comes from you because it is poorly detailed and moreover I have to pay for the return
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A
Rating: 1 out of 5
More and more disappointed, this is the 3rd time I order
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Response from MiniMX
Hello, What issue do you have with your carburetor? Best regards, The MiniMX team
A
Rating: 3 out of 5
The specialty of Mini Mx: Replaced some of your branded products ordered with 'generic' products. Or even forgot the spacers, screws and other small accessories necessary for the future assembly of your parts. So that you can place another order with what is missing. So do not rely on the visuals or brand of the products on the Mini Mx site. Because there is a strong chance that you will not receive the same.
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Rating: 1 out of 5
Very disappointed with this order because the exhaust silencer is already broken after 30 minutes of use. I will contact your customer service.
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Response from MiniMX
Hello, Our after-sales service is of course at your disposal at [email protected]. Don't forget to attach photos and your order number to your email. Best regards, The MiniMX team
A
Rating: 3 out of 5
Order placed on January 30, I paid more to have it on Monday, February 3, and finally I received it this Friday, February 7. Please refund me for the shipping costs.
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A
Rating: 3 out of 5
Navigation on the site is impeccable, order arrived in about 48 hours, moderately satisfied with the received parts... In the clutch + brake lever pack, the two levers are not the same, the clutch lever has play in the supplied perch, which actually broke during tightening... The clutch cable listed as 920mm on the site is actually a 900mm on the cable pouch and is finally a 940 on the delivery note, resulting in a cable that is too short.... The red CLD handle seems to be quite resistant, as well as the 13mm kick type origin.
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A
Rating: 3 out of 5
Technical service is not very efficient and does not meet expectations.
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A
Rating: 2 out of 5
I ordered a handlebar that arrived bent and scratched.
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Response from MiniMX
Hello, We have no message from you at the address [email protected] or via our live chat regarding your part issue. If you have anything to declare about a received part, you can contact our after-sales service. Best regards, The MiniMX team
A
Rating: 1 out of 5
On the site, I have nothing to say about the items in my order, but the delivery is really zero, however, very good too.
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Response from MiniMX
Hello, What issue did you have with your products? Best regards, The MiniMX team
A
Rating: 3 out of 5
Poor quality parts (at the same time for the price I did not expect better). Air filter does not hold to its sleeve. Soft plastic fuel filter -> impossible to mount. Hoses that are not standard sizes -> impossible to mount.
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Rating: 2 out of 5
I ordered rim protectors to dismantle my wheels, completely useless purchase as they were pierced from the first use and worse damaged rim for the occasion... I didn't put 'very bad' because minimx responded quickly by offering me a 5% discount on my next order... but still not happy with this purchase.
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Response from MiniMX
Hello, We understand your dissatisfaction, that is why our sales team offered you a gesture on your next order. Best regards, The MiniMX team
A
Rating: 3 out of 5
Good quality parts for what I ordered in any case... However, after-sales service to be seen.... Standard response for a complaint.. They make me take photos and create a complaint file only to finally tell me that they will not replace the defective item because it is a gift.... Might as well not give a gift in that case, my son is disappointed.
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A
Rating: 3 out of 5
Delivery time too long. Delivery location not easy or impossible to modify.
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Rating: 1 out of 5
Package in good condition. Broken parts inside?
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Response from MiniMX
Hello, Our after-sales service has contacted you to assert your warranty claim with the company YCF. YCF must return the damaged 'spider' so that you can complete the installation of your air box. Best regards, The MiniMX team
A
Rating: 2 out of 5
Punctured inner tube...
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Response from MiniMX
Hello, we invite you to directly contact our customer service to have your inner tube inspected. Best regards, the MiniMX team
A
Rating: 1 out of 5
Offers merchandise that is not in stock, deplorable customer service, makes the customer believe that the delivery has been sent but is blocked by the strike when it is completely false, deplorable
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Response from MiniMX
Hello, We sincerely apologize for this significant inconvenience, our merchandise was indeed stuck at the dock. We wanted to compensate you by offering you €32.4 as a goodwill gesture for this endless wait which indeed spoiled many family celebrations, we are aware of that. Believe us, it was not our objective and we did everything to shorten the delay. Again, please excuse this unfortunate experience, and we hope that now you can enjoy your purchase. Best regards, Mini MX Customer Service
A
Rating: 1 out of 5
3rd order... still not the right part, dreadful after-sales service... no responses via contact@... and no solution proposed via the site chat... very disappointed.
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Response from MiniMX
Hello, Our after-sales service has processed your request, responded to you, and even sent you photos directly from our workshop regarding a CRZ ERZ disc and a prepaid slip to return your disc if needed. Best regards, The MiniMX team
A
Rating: 2 out of 5
Problem with my package crushed product
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Response from MiniMX
Hello, Did you make a reservation with the carrier to have the condition of your package checked by the Colissimo delivery person? If your deco kit is damaged, we still invite you to contact our customer service directly. Best regards, The MiniMX team
A
Rating: 1 out of 5
Unfriendly telephone customer service hangs up on people multiple times
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Rating: 3 out of 5
Difficult to find the right part. Strange calcification.
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Rating: 3 out of 5
Contact ok, delivery service and motorcycle protection for delivery excellent, however the fuel filter was broken and the chain broke after only 10-15 minutes of riding.
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Rating: 3 out of 5
Good site but a bit expensive.
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A
Rating: 3 out of 5
A bit expensive....
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Rating: 3 out of 5
Unsatisfactory description!
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A
Rating: 2 out of 5
Poorly explained since the product does not fit, deaf dialogue by email not at all commercial!!
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Response from MiniMX
Hello, Our customer service responded to you very precisely: 'your line fits on the outside of the cartridge, (the line will be on your cartridge = 38mm), if the line fits into the cartridge that would be = 31mm' We cannot be more precise than that. If however the product does not suit you, you can of course return it for a refund. Best regards, The MiniMX team
A
Rating: 3 out of 5
Good site but some parts too fragile.
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Rating: 3 out of 5
I was supposed to receive my package in 24/48h but nothing after 3 days. I called customer service and they told me that I had requested a used red handlebar but there were none left. So the person on the phone offered me another color and I approved. I received my order 24 hours later and there I see the handlebar that I had requested first. No commercial gesture, no message to inform me of the situation, in short.... Not correct.
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Rating: 3 out of 5
The site is quite complete, nothing to say.
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Rating: 3 out of 5
Good. Fast but the quality of the cylinder head could be better. There is a lack of precision on the model of the camshaft and the type of distribution gear that goes with it. This would avoid unpleasant surprises.
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Rating: 3 out of 5
Good material.
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Rating: 1 out of 5
Huge export time
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Response from MiniMX
Hello, We sincerely apologize for this abnormal delay, indeed the various social movements recently have greatly impacted the timelines with our carriers and have not easily ensured the proper delivery of your package. This situation is exceptional (at least we hope so) and we hope that everything will return to normal soon. Best regards, Mini MX