Customer reviews of MiniMX

Hello, We confirm that your package left our warehouses on time for express delivery. TNT took longer to deliver to you. We understand your dissatisfaction, which is why we have offered your next shipping costs even for express. We remain at your disposal. Best regards, The MiniMX team

Hello, Your refund was processed on 09/08/2018 Best regards, The MiniMX team

Hello, These are original pistons directly from the manufacturers. There are no others. We remain at your disposal. Best regards, The MiniMX team.

Hello, What is happening with your package? We want to clarify that all our packages leave our warehouses in perfect condition, on a pallet. We remain at your disposal. Best regards, The MiniMX team

Hello, Don't worry, it's the same type of product, same quality, same size, it's standard. We remain at your disposal. Best regards, The MiniMX team.

Hello, As you may have seen with our customer service, we do not have the possibility to send you a return label outside mainland France. You also saw it with our customer service, the costs incurred to return your order will be fully refunded, so why tell us that it costs you more? We remain at your disposal. Best regards, The MiniMX team

Hello, All CRZ customers have been informed of the deadlines given by the manufacturer. All Dirt Bike wheels have a warp, to solve the problem, you need to tighten the spokes and have good tire pressure, as explained in the user manual. We remain at your disposal. Best regards, The MiniMX team

Hello, The delivery times are guaranteed for mainland France. Since you want to be delivered in Belgium, the delivery times are slightly longer because it is the carriers from your country who take over. However, the carriers must make an appointment with you, this is an option we pay for to ensure greater delivery comfort for our customers. We will forward your information directly to our carrier. Best regards, The MiniMX team

Hello, Have you contacted our after-sales service? We remain at your disposal. Best regards, The MiniMX team

Hello, The engines arrived on 13/07, you were informed of the restock date. Your engine therefore left on 13/07 for delivery on 16/07. We remain at your disposal. Best regards, The MiniMX team.

Hello, Dirt bike cables are standard. Sometimes measured from the sheath, sometimes overall, if it does not fit on your bike, it is because your routing is not correct, as once again it is standard. Best regards, The MiniMX team

Hello, When orders are shipped, we cannot intercept them and therefore stop the delivery. You did not need to pay for your return, but simply refuse your delivery. Best regards, The MiniMX team.

Hello, The messages are intended for the carriers, absolutely not to modify an order you have placed or if you made a mistake. If you wish to make a last-minute change, if it is still possible (order not shipped), our customer service is at your disposal at 0972390537, and will do everything possible to proceed with the change you want. Best regards, The MiniMX team

Hello, Indeed our customer service is here to help you answer your questions or resolve your problems. We are happy to know that the necessary has been done. Best regards, the MiniMX team

Hello, What happened with your delivery? The tracking indicates a receipt 48 hours after your order was placed. We remain at your disposal. Best regards, The MiniMX team.

Hello, Unless we are mistaken, we have not received any return after sending our after-sales form. Did you receive it? Best regards, The MiniMX team.

Hello, We are sorry that you had to endure an inconvenience. Regarding the delivery, I confirm that the package left our warehouses on 15/06 (the day of your order) on time for express delivery. Given your tracking, it seems there was a sorting error at the TNT center which explains this delay. Once your order is in the hands of the carrier, they are responsible for its proper delivery. In case of a problem, we invite you to contact our customer service who will take the necessary steps. Regarding your carburetor, where does the leak come from? We remain at your disposal. Best regards, The MiniMX team

Hello, When you buy a dirt bike, regardless of the brand, adjustments such as carburetor or valve adjustments are required. I invite you again to consult our tutorial to help you better (YouTube channel), and our technical service remains at your disposal to assist you. However, some mechanical knowledge is essential in Pit bikes, just as it is for Quads, Pocket bikes, or Moto Cross. Regarding the motorcycle, they are delivered with their original deco kit and with (apart) you have the various elements to install to decorate the motorcycle according to the finish you have chosen. We do this because many customers are happy to be able to get hands-on with the motorcycle and its original deco and fairing just in case, and thus install the different deco elements once they have mastered the Dirt bike. We remain at your disposal. Best regards, The MiniMX team

Hello, Your motorcycle is covered by the manufacturer directly under warranty. Our after-sales service is doing its best to ensure that your coverage is as quick as possible. Our after-sales service has contacted you several times by phone and informed you about the progress of your coverage. YCF has committed to send you a tank and indeed it has been shipped and received. Regarding the adjustment, indeed carburetor adjustments are very common in Pit Bikes and regular. I invite you again to consult our tutorial to help you better (YouTube channel), and our technical service remains at your disposal to assist you. However, some mechanical knowledge is essential in Pit bikes, just as it is for Quads, Pocket bikes, or Moto Cross. We understand your inconvenience, however, your comment concerns a previous order. Remaining at your disposal at 0972390537. Best regards, Mini MX