The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Very bad lost package After receiving the package there are missing items
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Response from MiniMX
Hello, We apologize again for the inconvenience (loss of the package by TNT). However, which parts did you not receive? Best regards, Mini MX
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Rating: 1 out of 5
wrong parts arrived the gift that was offered was not the right one
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Response from MiniMX
Hello, Thank you for your comment, sorry for the error on your gift 'stickers' the stickers are placed in bins, it can happen that some got mixed up. Nevertheless, your order for your ordered parts is correct and the feedback is mainly requested on your ordered parts, the gifts are additional :). Best regards, Mini MX
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Rating: 3 out of 5
Lack of rigor in order tracking.
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Rating: 3 out of 5
Your site is great but what I received was not exactly what I ordered. Clutch cable of (1020 instead of 1050)
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Rating: 2 out of 5
section of each article. This allows us to verify compatibility information and gives us the opportunity to provide you with a precise answer. I hope to count you among our customers again, I will contact you to offer you a commercial offer to apologize for the situation, Best regards, The MiniMx team
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Does not match the description, the dimensions on the packaging do not match the packaged product
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Rating: 3 out of 5
The deadlines of the site are not always respected, and the quality of the products is not always excellent.
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Rating: 1 out of 5
Complete cylinder head ordered, delivered without rockers and I had to pay for the rockers or try to get a refund! Not normal!
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Response from MiniMX
Hello, Indeed the cylinder heads we received during our last shipment were delivered to us without the rockers. We have sent you a prepaid Colissimo voucher to return the cylinder head at no cost to you. You will be fully refunded for your order. Please excuse us for the inconvenience caused, we are doing our best to ensure that this kind of situation does not happen again in the future. Best regards from the entire MiniMx team. Sportively MiniMx
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Rating: 3 out of 5
Cool
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Rating: 2 out of 5
The pickup point is closed, I have been waiting for my package for 2 weeks, it is up to me to take steps to retrieve my package and minimx is shirking responsibility for this even though this pickup point was a suggestion from them.....
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Response from MiniMX
Hello, First of all, thank you for the comment you left us, we are trying to improve our service thanks to the feedback from our customers. I understand the inconvenience encountered. We take great care to ensure that all our orders meet the announced deadlines. However, despite our efforts, your order arrived one day late. That is why, as compensation, I have issued you a voucher allowing you to save on your next TNT shipping costs on the MiniMx site, to prove to you during your next order that we do our utmost to meet our deadlines. Please accept our sincerest apologies, Sincerely, MiniMx
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Rating: 3 out of 5
Delivery times are great, but when it comes to making a return, you shouldn't be in a hurry.
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Response from MiniMX
Hello, thank you for your feedback, indeed currently understaffed during the summer periods we are doing our best to process all requests as quickly as possible. I apologize for this inconvenience. Best regards, Mini MX
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Rating: 2 out of 5
Not the right screws
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Response from MiniMX
Hello, thank you for the review you left us, please know that if the item does not suit you, you can return it to request a refund. Also, I am trying to understand how these brake screws, which are originally mounted on all the Dirt bike models we sell, are not the right ones? We hope to see you again among our customers, Sincerely, MiniMx customer service
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Rating: 3 out of 5
It's a very good reliable site
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Rating: 3 out of 5
REACTIVE. FAST. BUT SMALL ADJUSTMENT AND QUALITY ISSUES ON SOME PARTS
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Rating: 1 out of 5
Order placed on the 21st still not received
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Response from MiniMX
Hello, Please excuse us for the delivery delays of your order. Your order placed on the evening of July 21st was shipped on the morning of July 22nd from our warehouse. Our carrier Colissimo has indeed delayed the delivery of your order for a reason we do not know. A complaint has been made. I invite you to contact our customer service at [email protected] to recover a voucher allowing you to have your next shipping costs waived. Please again accept our sincerest apologies, Sportively the MiniMx customer service
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Rating: 3 out of 5
Good and practical but disappointed not to have received my birthday discount voucher
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Rating: 1 out of 5
Site with many bugs and always issues with credits
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Response from MiniMX
Hello, What problem and bugs did you encounter? To improve our services, we would appreciate it if you could report the bugs during your order. However, I note that the delivery of this order was made within the deadlines and we hope that the products meet your expectations. Best regards, Mini MX
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Rating: 3 out of 5
First order on the site a bit disappointed because I received a broken part but otherwise good for the delivery, it's fast
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Rating: 3 out of 5
Good site
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Rating: 3 out of 5
compliant
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Rating: 3 out of 5
lack of detail for some products
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Rating: 3 out of 5
very good product accelerator cable a bit hard to adjust and more play in the handle but otherwise perfect
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Rating: 3 out of 5
fast service
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Rating: 3 out of 5
good
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Rating: 3 out of 5
Satisfied, too bad for the sticker that I did not receive
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Response from MiniMX
Hello, On behalf of the team, I wanted to say that we are sorry for forgetting the stickers. For your next order, enter the code "3stickers" and you will receive a batch of MiniMx stickers. Best regards, Matthieu MiniMx
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Rating: 3 out of 5
The delivery is too slow
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Rating: 1 out of 5
The site is great but my delivery person delivered the package without any signature and allowed himself to throw the motor over the gate which generated an impossibility to install it because the motor leaks. As a result, we are still in the process of receiving a new one, it's a disaster but they still deduct the payment anyway
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Response from MiniMX
Hello, The shipment of the motor was carried out directly by our supplier, we apologize for the inconvenience caused and are quickly taking the necessary steps to arrange a return and a new shipment. Remaining at your disposal at 0972390537. Mini MX
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Rating: 3 out of 5
I placed an order but the ignition is faulty
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Rating: 3 out of 5
good
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Rating: 3 out of 5
average for now. because I returned a 32cm for a 275cm; and they returned the 32cm to me. so waiting for feedback because after a call, I was told to return it and that they would send me the 27 cm
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Rating: 2 out of 5
Dishonest customer service
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Response from MiniMX
Hello, A return of your brake kit has been proposed so that we can resolve your issue. Customer service requests for parts require a return so that your problem can be resolved in the workshop. Awaiting your return. Best regards, Mini MX
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Rating: 3 out of 5
Commercial
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Rating: 3 out of 5
This site is good
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Rating: 3 out of 5
Waiting time too long. Motorcycle ordered at the end of April, arrived in June due to restock issues. Regarding assembly, no instruction manual.
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Rating: 1 out of 5
Very very bad not even able to send the right order
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Rating: 3 out of 5
correct and compliant product, despite a small issue with the pad on the front brake caliper. however, a big issue with the delivery time!! + 1 month and a half due to multiple delays.
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Rating: 1 out of 5
No description because the fixings to attach the output pinion are missing
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Rating: 3 out of 5
Hello, I put 3 stars because when I received my order the packaging of the package was terrible.. (holes in the cardboard, crumpled cardboard.) so I didn't appreciate it much. Otherwise, the ordered parts are very good and I am happy with them. Thank you.
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Rating: 3 out of 5
Order handling galley for 15 days. Alexandre at the switchboard managed to turn things around within 24 hours after a phone call! Phew!!!!
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Rating: 3 out of 5
Good customer service but delay on a pre-order scheduled 2 weeks earlier.
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Rating: 2 out of 5
The site has some bugs during the ordering process, and unfortunately has excessively high shipping costs (€7.80 for home delivery), which is almost €4 more expensive than on a regular site.
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Response from MiniMX
Hello, Home delivery unfortunately remains at a rate of €7.90. We offer delivery at €5.90 to relay points and free for orders over €59, which is one of the best delivery rates. What bug did you encounter during your order? The rating is quite severe, but we will strive to improve our services and remain attentive to your comments. Best regards, Mini MX
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