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A
Rating: 1 out of 5
Good products with bad order preparers
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Customer reviews of MiniMX
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 27 545 published reviews
Summary of reviews
The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Reviews 1, 2 and 3 stars
Reset filtersA
Rating: 1 out of 5
Too long the transport I ordered 4 screws I received them and none are the same size and 2 bolts for screws you will never see me again
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Response from MiniMX
Hello, We apologize for the delay, Monday being a holiday your package could only be delivered on Tuesday, May 17th. Regarding the engine support shafts, they are 112mm and 118mm shafts, so two different sizes of shafts, in case these shafts do not suit you, you can return them to us within 14 days after your delivery. Remaining at your disposal at 0972390537. Sportively, Mini MX
A
Rating: 3 out of 5
Error in my order.
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A
Rating: 1 out of 5
1 package never arrived and 1 incomplete return, and the carrier does not respect the deadlines. TNT even declared the package delivered on Friday, May 13, 2016, while the delivery was made after a follow-up on the 17th! However, I appreciated the follow-up from the minimix team.
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A
Rating: 2 out of 5
I received my wheel, the big problem is that the description mentioned a 190mm disc and I received a 220mm disc. I tried to call customer service for over 3 hours, no one ever answered me, so I ordered a 190mm disc. It's a shame that we can't reach customer service, so my discount on the wheel went to ordering a disc, so I'm a bit disappointed, especially since my son couldn't ride over the weekend.
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A
Rating: 2 out of 5
3 orders, 2 problems, no response by email or phone, discounts never arrived, not very customer-friendly at all!!!
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Response from MiniMX
Hello, What problem did you encounter regarding order 53309 (Returnable brake lever and air valve)? So that we can forward it to customer service and respond to your request quickly, please do not hesitate to contact us at 0972390537. Due to a large number of emails, it may happen that the response time by email is longer. We apologize for the inconvenience and hope to respond to your customer service request as soon as possible. Best regards, Mini MX
A
Rating: 1 out of 5
No deadlines were respected, customer service is terrible. No commercial gesture, really disappointed!
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Response from MiniMX
Hello, We kindly ask you to excuse us for the delivery delay; however, delivery times for Belgium can sometimes differ from French deadlines of 48H/72H. Some deliveries can take up to 10 days and be disrupted by shipping outside of FRANCE Colissimo. Your package was delivered as per the COLISSIMO EXPERT INTERNATIONAL tracking. To respond quickly to your request, please do not hesitate to contact us by phone at 0972390537 (+33 France indication). Best regards, Mini MX
A
Rating: 3 out of 5
Correct but poorly suited for tablets/phones.
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A
Rating: 3 out of 5
Already 2 orders and 2 issues!
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A
Rating: 1 out of 5
rim arrived warped on my CRZ, leaking tank, and bent handlebars, no response despite my email. BRAVO
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Response from MiniMX
Hello, We are still waiting for photos/videos to initiate the warranty process and respond precisely to the issue you are experiencing. To date, we have still not received a response to our last email indicating that your request has been acknowledged and that we need additional information. Please accept our sincere greetings. Best regards, MiniMx
A
Rating: 2 out of 5
The suspension, in my opinion, has already been mounted! (scratch on the axle fixing passage!) It would have been good to specify!!!
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Response from MiniMX
Hello, All the parts sold on MiniMx are new parts. However, it is possible that some parts may be damaged during transport. If this is your case, you always have the option to contact customer service at [email protected] or at 09.72.39.05.37 to find a solution to your issue. I also remind you that if the item does not suit you, you have 14 days from the receipt of the order to return the items and request a refund. I sincerely apologize for this inconvenience. Sincerely, MiniMx
A
Rating: 3 out of 5
See comments on each product.
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A
Rating: 2 out of 5
Order visual not conforming to reality and requires modifications
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Response from MiniMX
Hello, the images of our products are meant to illustrate the product sheets, it is possible that some details may escape our vigilance. If an item does not suit you, you have the option to return it within 14 days after receiving the package. You can also help us improve the site by informing us of the item that does not match its photo, we will take the necessary steps afterwards. You can contact our customer service by email at [email protected] or by phone at 09.72.39.05.37, they will be able to find a solution to your problem with you. Please accept our sincerest apologies for this inconvenience. Sincerely, MiniMx
A
Rating: 3 out of 5
2 months waiting for the seals of my kit, it's a bit long.
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Response from MiniMX
Hello, I apologize for the delay, this part coming from TAIWAN has a rather long restocking time. We apologize again for the delay and remain at your disposal. Best regards, Mini MX
A
Rating: 3 out of 5
Good site but be careful with the ordered item, do not put something else, thank you.
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A
Rating: 3 out of 5
Good quality but a bit expensive compared to competing sites and the photos are better than the products (color for example).
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A
Rating: 3 out of 5
Order of a dirtbike bastos 140cc placed at the beginning of December marked in stock, so 900€ debited. No news and out of stock at the end of December. Restocking planned in January, then in February, then in March, then in April.. In the end, we don't really know. So order cancellation to place an order for a minimx dirtbike at 950€ supposedly delivered between 24h to 72h. Received nearly 2 weeks after the order.. Otherwise always responses to my calls but no commercial gesture. I understand there are problems with suppliers and carriers but it shouldn't be abused either, so rather disappointed with these 900€ debited for nothing for 4 months and this hassle. It takes a lot of patience...
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A
Rating: 3 out of 5
Good site but a bit mistaken on the orders.
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A
Rating: 3 out of 5
Average.
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A
Rating: 1 out of 5
No, I did order an acceleration cable.
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Response from MiniMX
Hello, I invite you to check your order on your Mini MX account, which displays your selection 'Clutch cable in 1050mm Green' P0229. I am also attaching your invoice by email. Best regards, Mini MX
A
Rating: 3 out of 5
Bad surprise to find a used part in an order that was supposed to be all new.
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A
Rating: 1 out of 5
Very disappointed!!! They were supposed to call me about the missing inner tube but nothing happened.
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A
Rating: 3 out of 5
Good site.
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A
Rating: 3 out of 5
Parts quite expensive given the condition in which they sometimes arrive (broken CDI upon opening the package for example...) however, delivery and order handling very fast.
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A
Rating: 3 out of 5
Good, fragile but not bad!!!
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A
Rating: 3 out of 5
The service seems excellent, however, what pushed me to your site was the 48h delivery, order placed on Monday and only received on Friday at 7:00 PM after making a fuss with the delivery person to be delivered this week.... otherwise I would have to wait another week....
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A
Rating: 3 out of 5
Beware of quality!
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A
Rating: 1 out of 5
2nd order and 3rd product that does not match. It is written that it is compatible with YCF, but it is not.
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Response from MiniMX
Hello, If the compatibility concerns your chain roller, this product is compatible with YCF; however, there are many YCF models, some models are mounted with 8mm and others with 10mm. It is always preferable to check these sizes. We remain at your complete disposal at 0972390537. Best regards, Mini MX
A
Rating: 3 out of 5
Serious site and fast shipping.
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A
Rating: 3 out of 5
Waiting for an agreement for an exchange for a spark plug that didn't even last 30 minutes, NGK iridium brand spark plug broke just while riding, I think it's a manufacturing defect so I'm waiting for an exchange.
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Response from MiniMX
Hello, To process your after-sales service, please attach a photo to [email protected]. Best regards, Mini MX
A
Rating: 3 out of 5
Many items out of stock.
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Response from MiniMX
Hello, We are doing our best to reduce restocking times in order to offer you availability across our entire catalog. Which products did you wish to purchase during your order? Best regards, Mini MX
A
Rating: 3 out of 5
Error in the order, I received a plastic kit, the side panels are not the same, and it has been a week since I sent a photo to explain my problem, and still no response.
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Response from MiniMX
Hello, The plastic side panels of CRF50 are curved on the exhaust side and flat on the other, the decoration kit manufacturers have curved templates on both sides. This is the case for all CRF50 decoration kits, a recut is to be expected on the side panels. We have not received an email from you, could you please resend it to [email protected]. Best regards, Mini MX
A
Rating: 3 out of 5
Correct
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A
Rating: 3 out of 5
Delivery time not respected otherwise very good
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A
Rating: 1 out of 5
Not happy
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Response from MiniMX
Hello, Your order was delivered within 48h/72h and delivered. Following your comment, you indicate that you are missing a part on the plate; can you provide us with more details? Best regards, Mini MX
A
Rating: 1 out of 5
terrible lost package, late reshipment after several emails and calls, still not received, paid more for express shipping than for parts, and it has been a week for a delivery in 24-48 hours, but lol I ordered a PC from top achat on the 30th and received it on the 31st.
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Response from MiniMX
Hello, Your package was reshipped on the same day of your complaint following the declaration of loss by Colissimo; you did not select Express TNT shipping but Colissimo 48h/72h. I invite you to check your package tracking (We are sending it to you again by email) also available on your Mini MX account. We apologize for the inconvenience and remain at your disposal at 0972390537. Best regards, Mini MX
A
Rating: 3 out of 5
Average, a correct experience but some services need improvement.
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A
Rating: 2 out of 5
Problem between my order and the one received. After several messages and calls, I had to wait 10 days before receiving the correct product.
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Response from MiniMX
Hello, We apologize for the delay in processing your customer service request, we have made a TNT shipment to minimize your waiting time. Remaining at your complete disposal at 0972390537. Sincerely, Mini MX
A
Rating: 1 out of 5
Taiwanese carburetor, poor replica of a Keihin PE 28 delivered with a damaged needle (pinched and bent). Complaint email sent on March 24, 2016, today March 3, 2016, still no response to my problem.
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Response from MiniMX
Hello, I apologize for the delay in processing your warranty request; your photo was received on Thursday, March 24, after noon, and we are closed on Monday, April 28 (Easter). Our warranty processing times are 48h/72h. You will find in your email a prepaid return slip as well as the form for returning your product. I recommend opting for the KEIHIN PE28 (DAYTONA) at €159. http://www.minimx.fr/fr/carburetor-dirt-bike/916-carburetor-keihin-pe28-daytona-for-pit-bike.html We remain at your complete disposal at 0972390537, once again presenting our apologies for the delay. Best regards, Mini MX
A
Rating: 3 out of 5
OK however the package was sent to another person... paid 24h delivery service received the package 5 days later. But customer service very correct thanks to the person who took care of me
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