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A
Rating: 3 out of 5
Fast but not enough details on some parts, too bad..
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Customer reviews of MiniMX
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 27 545 published reviews
Summary of reviews
The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Reviews 1, 2 and 3 stars
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Rating: 2 out of 5
Just the site often bugs during payment and all that needs to be fixed...
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A
Rating: 3 out of 5
Good
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A
Rating: 3 out of 5
Good site
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A
Rating: 1 out of 5
Disappointed! No understanding, package damaged upon arrival and I did not receive the sticker! Then the customer service... better to avoid the subject.
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A
Rating: 2 out of 5
Delivery times are quite short, but one of the products I ordered was not delivered to me and was replaced by another.
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A
Rating: 1 out of 5
Disappointed with the orders and the products
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A
Rating: 3 out of 5
Great site too bad that some parts that are no longer in stock are not restocked
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A
Rating: 3 out of 5
Good
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A
Rating: 2 out of 5
Average
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A
Rating: 3 out of 5
I ordered 2 rims for my dirt sold in a pack (wheels + tires) one of them has chrome spokes and on the other the spokes are black ???? why? despite various messages sent .... no response too bad !!!
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A
Rating: 3 out of 5
Very good site fast except for the delivery 3 days longer without knowing when to be delivered
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A
Rating: 3 out of 5
Received in 4 days and on the 2 chains ordered, one package had to be repackaged because it did not have the same packaging as the other chain, the quick link is also missing for the 2nd chain.
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A
Rating: 1 out of 5
the site assistant does not know mechanics, gives bad advice, made me buy a wrong part, resulting in an unnecessary part and an additional order and excessive shipping costs for a screw, for almost €400 in purchases, not even a sticker or anything.
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Response from MiniMX
Hello, I apologize for the inconvenience; if the product does not meet your expectations, a refund is possible up to 14 days after delivery. Your mixture screw + spring can be returned in a simple letter (Form available on your Mini MX account). From €30 of purchase, a selection of gifts is available in your cart, stickers, keychains, sticker sheets. You just need to select your choice so that it is integrated into your order. We remain at your disposal at 0972390537. Best regards, Mini MX
A
Rating: 2 out of 5
The site assistant does not know mechanics, gives bad advice, made me buy a wrong part, resulting in an unnecessary part and an additional order and excessive shipping costs for one more screw for almost €400 of purchases, not even a sticker or anything.
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Response from MiniMX
Hello, I apologize for the inconvenience, if the product does not meet your expectations, a refund is possible up to 14 days after delivery. Your mixture screw + spring can be returned in a simple letter (Form available on your Mini MX account). For purchases over €30, a selection of gifts is available in your cart, stickers, keychains, sticker sheets. You just need to select your choice so that it is included in your order. Remaining at your disposal at 0972390537. Sincerely, Mini MX
A
Rating: 3 out of 5
Not clear enough to use
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A
Rating: 3 out of 5
Correct
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A
Rating: 3 out of 5
Not easy to use especially on smartphone
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A
Rating: 3 out of 5
Too bad your site does not work with my Samsung tablet. Otherwise good site in general.
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A
Rating: 2 out of 5
The site is quite complete, but check your photos and compare them with the products we actually receive, because they are not at all the same.. it's bordering on false advertising, we really feel like we are being cheated with every order! Best regards
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Response from MiniMX
Hello, Following your order regarding hose, lever grips, cable, and plastic, and after verification, the products correspond to their photo. Our goal is not to mislead you, can you please indicate with more precision your dissatisfaction? We remind you that if your products do not satisfy you, a return within 14 days after receipt is still possible, we refund within 24 hours. Remaining at your disposal at 0972390537. Sincerely, Mini MX
A
Rating: 3 out of 5
Small problem with my order that has still not been resolved disappointed
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A
Rating: 1 out of 5
Very disappointed with this order. I called before the order to ensure the compatibility of the parts with my dirt bike, and I received parts that do not match. Thank you for the return slip, but I will not pay shipping costs to return the parts. Great customer service at minimx.
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Response from MiniMX
Hello, Your model is from an old production; the only way for us to provide you with accurate information is to send us a photo before your purchase; otherwise, by phone, it is quite difficult for us to advise you without the brand and model name of your Pit Bike. I apologize again for the inconvenience and inform you again that we will take back all your items at your request. Best regards, Mini MX
A
Rating: 2 out of 5
CATASTROPHIC!! Explanation: order shipped in the name of the relay point, so returned to sender by them because they did not know who it was for; After calling, I was told no shipment before the return of the package to see where the problem is (WHY NOT), by the way, I am still waiting for the photo. After a week, I checked the tracking site and for 3 or 4 days it has been in a depot, and if I hadn't called to inform them that it hadn't moved for several days and that I still had no shipping notice, I think I would still have nothing. This is not my first order with you, but for this one, I would give 4 stars for the dissatisfaction. Regards.
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Response from MiniMX
Hello, Following your delivery issue, I sincerely apologize again, and we hope to have satisfied you with the second order shipped and delivered. Remaining at your complete disposal at 0972390537. Sincerely, Mini MX
A
Rating: 2 out of 5
I paid 12 euros for shipping to receive the package in 2 days, only to end up picking it up at the TNT depot 30 minutes from my home 4 days later!!!
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Response from MiniMX
Hello, Your order has been processed without any preparation delay, the TNT delivery apparently has an anomaly with the address. The addresses entered during your order are transmitted automatically and are in accordance with what you indicated during your order. We invite you to update your information on your Mini MX account. We remain at your complete disposal and apologize for this inconvenience. Best regards, Mini MX
A
Rating: 3 out of 5
I am satisfied with the delivery time and the description of the item on the site! However, upon receipt of the package, more problems with the ordered parts!
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Rating: 1 out of 5
I am unhappy with your site; I wanted a carburetor bowl gasket that you do not have in stock; I clicked to be notified as soon as you have the product. The next day I receive a message saying that the product is in stock, so I order the gasket plus grips, and the next day I receive a message saying that the gasket is out of stock; it’s a shame; I will not order anything from you again and will never give you good publicity.
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Response from MiniMX
Hello, We apologize for the stock incident; several of you ordered this item at the same time. Our supplier has been out of stock for several months, and only 1 piece was delivered to us. We are trying to restock quickly from MIKUNI. We hope to offer you a commercial gesture during the restocking and apologize again for the inconvenience caused. Best regards, Mini MX
A
Rating: 1 out of 5
I am not ready to recommend anything from you. Order placed on January 7. Two weeks later, I had to send you an email to find out where my order was. The person who replied to my email couldn't tell me what was going on... and as if by chance, a week later my order was finally shipped. Terrible, more than three weeks of waiting and not even a commercial gesture from you... I've never seen this before.
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Response from MiniMX
Hello, We sincerely apologize for the inconvenience regarding your order. Your order consists of an item for which it is difficult to offer a commercial gesture. To apologize for the inconvenience caused, we can offer you a commercial discount or cover the TNT shipping costs on your next order. Again, we apologize for the inconvenience. Best regards, Mini MX
A
Rating: 1 out of 5
The new kick received on Saturday morning, assembled on Saturday evening at 11 PM, the little one kicked 20 times on Sunday at 2 PM and it broke...! Response: no warranty, everything is normal...???!!
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Response from MiniMX
Hello, The aluminum kicks are quite fragile, for cross use (repeated use) we recommend a reinforced kick such as the Reinforced ASR 13.3mm Kick (Small Diameter) ref: RK-ASR-13. The customer service has taken your request into account and will respond quickly to offer you a commercial gesture. Remaining at your disposal at 0972390537. Best regards, Mini MX
A
Rating: 2 out of 5
Product received not in accordance with expectations and the description on the site. I do not recommend at all
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Response from MiniMX
Hello, To better understand your dissatisfaction can you indicate which products did not satisfy you? We remind you that we refund, exchange or also issue credits up to 14 days after delivery. Remaining at your disposal at 0972390537. Best regards, Mini MX
A
Rating: 2 out of 5
A lot of delay and the commercial gesture was ridiculous for an order of 349 euros.
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Response from MiniMX
Hello, The YX engines were waiting for restocking from our supplier. We had indicated the restocking time during your order. We apologize and have done our best to reduce the waiting time. Best regards, Mini MX
A
Rating: 1 out of 5
Order placed on January 21, still not received as of today the 31st! With each complaint, I am told that I will be kept informed but I never receive a call back. For them, the package was lost by the Post Office while on the Colissimo site it has been awaiting pickup by the Post Office since the 22nd, so it was never picked up by the Post Office. I requested the sending of a new package, and I was asked to wait another 15 days, which will make a total of 3 weeks! Unacceptable! Very poor customer service!!!
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Response from MiniMX
Hello, Your package has been handed over to Colissimo as indicated on our Colissimo handover slip, however it has still not been scanned on the Colissimo platform, a complaint has been made and we are awaiting the return of the Colissimo investigation. We sincerely apologize for this inconvenience and are doing everything necessary to quickly obtain the declaration of loss from Colissimo in order to resend your package. Remaining at your disposal. Best regards, Mini MX
A
Rating: 3 out of 5
Correct communication by phone, however no response by email. Following a stock problem not specified, the delivery was delayed. I asked for a small commercial gesture... but nothing.
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A
Rating: 3 out of 5
extremely long waiting time despite very good quality of the product. I recommend this site despite some inconveniences regarding the delivery time which is not respected. Best regards ....
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Rating: 3 out of 5
Fast
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A
Rating: 3 out of 5
Friendly team on the phone as well as at the warehouse keep it up site big on iPhone
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A
Rating: 3 out of 5
Shipping costs are too high
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A
Rating: 3 out of 5
the delivery was very long
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Response from MiniMX
Hello, We apologize for the delay but we were conducting year-end inventory from 23/12/2015 to 04/01/2016. This is now finished and our preparations are done daily. We remain at your disposal at 0972390537. Best regards, Mini MX
A
Rating: 1 out of 5
Problem with my order, a completely absent customer service! Called 35 times in a row without any response from 5 PM to 7 PM, apparently they left for the weekend early! A very long response to the email!! I received my order 2 weeks later, and still no news about the defect in my order a week later! €350 worth of order and never ordering from them again!
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Response from MiniMX
Hello, We sincerely apologize for the delay but we were conducting year-end inventory during the period from 12/23/2015 to 01/04/2016. Indeed, we received a very large number of calls and emails which may have delayed our responses or our availability. What problem did you encounter regarding your products? Remaining at your disposal at 0972390537. Best regards, Mini MX
A
Rating: 1 out of 5
very disappointed with my last order...
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Response from MiniMX
Hello, To improve our services, could you please provide us with more information about the problem you encountered? We had our year-end inventory which is now completed, this may have disrupted our preparations and our responsiveness, we sincerely apologize for this and remain at your disposal at 0972390537. Best regards, Mini MX
A
Rating: 3 out of 5
Not enough choice
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