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A
Rating: 3 out of 5
I think just putting a layer of bubble wrap in the box would be preferable for some packages
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Customer reviews of MiniMX
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 27 545 published reviews
Summary of reviews
The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Reviews 1, 2 and 3 stars
Reset filtersA
Rating: 1 out of 5
package arrived halfway! and on top of that treated like thieves!
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Response from MiniMX
Hello, I would like to extend our apologies again, we are sincerely sorry to know that you have not received all of your parts. As indicated by phone, your request has been taken into account by our after-sales service who has already started the necessary steps to resend the missing parts since your first contact. In this specific situation, an investigation is opened with our shipping service and also with the Colissimo carrier to better understand the reason for the dispute and make the appropriate decision. Please know that we are doing our utmost to reduce delays, which is why, 48 hours after your request, we have carried out the reshipment of your missing parts. Please accept our sincerest respects.
A
Rating: 3 out of 5
more photos and more details of the items
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A
Rating: 3 out of 5
The clamps are not universal as you claim. I trusted you, despite my question remaining unanswered regarding the dimension of the hole spacing?... No answer = trust and well no lost! otherwise very good in general.
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A
Rating: 3 out of 5
Too bad the carrier left my package in another relay, they could have called.
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A
Rating: 3 out of 5
Good
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A
Rating: 3 out of 5
delay in the order
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A
Rating: 3 out of 5
I have received my order of my CRZ saddle and the selection fork that I ordered. I had to order the selection fork because there was a problem with the gear shifting. I had bought a new 125 CRZ S Semi-automatic from them, and when I received it new, the gears wouldn't shift. I called customer service, and they told me I needed to adjust the gears. I adjusted the gears, but the second one had a lot of trouble shifting. I then disassembled the engine to change the broken and rusty selection fork. I am currently in the process of reassembling the engine. Very serious customer service. They offered me to file a complaint with CRZ for a new selection fork to see later. Just a small thing to review: the packages should be a bit more protected with bubble wrap. Best regards. I thank customer service for the follow-up.
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A
Rating: 2 out of 5
Advice aimed at selling but parts not suitable or not intended for my pit (under the advice of a seller), after-sales service not serious (from my experience). Not satisfied at all, forced to start from scratch after more than 200€ of useless parts in my opinion.
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Response from MiniMX
Hello, We apologize if your product is not compatible with your Pit Bike, we will take back your product for a refund, exchange, or credit at your convenience. Remaining at your disposal. Sportingly Mini MX
A
Rating: 1 out of 5
poorly advised for a motorcycle bought from you
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Response from MiniMX
Hello, Are your parts incompatible? Can you specify the model of the Pit bike you purchased from us? Best regards, Mini MX
A
Rating: 2 out of 5
The plastic kit did not withstand the first wash! mediocre quality and no indication is given regarding its maintenance. I am still waiting for a response from customer service!!
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Response from MiniMX
Hello, We are unable to reach you. Can you call customer service at 09 72 39 05 37 Sportingly, Mini MX
A
Rating: 2 out of 5
Order supposedly compatible with my dirt bike when it is not at all
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Response from MiniMX
Hello, The rear brake kit should fit your Pit Bike CRZ 125S 2014, it is possible that the spacing of the master cylinder is different by 1cm-2cm. Remaining at your disposal at 0972390537. Sportingly, Mini MX
A
Rating: 3 out of 5
My gift is missing; I still haven't received it!
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A
Rating: 3 out of 5
Website is quite simple to use
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A
Rating: 3 out of 5
Delivery is late
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Response from MiniMX
Hello, Following your order placed on 29/04 in the afternoon, it was shipped on 30/04 without delay. Your delivery was made on 05/05 because the date of May 1st being a holiday extends the delivery by 24 hours. We offer TNT 24H services for express delivery. Remaining at your disposal at 0972390537. Sportively, Mini Mx
A
Rating: 3 out of 5
Fast shipping, I would just criticize the slight lack of information in the item descriptions.
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A
Rating: 3 out of 5
Average because 1 product does not match the description
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A
Rating: 2 out of 5
Average to pay 11.90 to be delivered the next day and received after 48 hours reported to MiniMx and no gesture was made.
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Response from MiniMX
Hello, We have not received your complaint, have you reported your dispute to TNT so that we can proceed with your request. Your package has been sent and handed over to TNT without delay from our warehouse (Order placed on 23/04 at 10:36 and handed over to the carrier on 23/04 at 14:31. To allow us to follow up on your complaint, please report your request to TNT. We remain at your complete disposal at 09.72.39.05.37. Best regards, Mini MX
A
Rating: 3 out of 5
Not precise enough on the compatibility of the parts
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A
Rating: 3 out of 5
Fast shipping
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A
Rating: 1 out of 5
I am very disappointed with the delivery, paying 20.- for shipping and waiting 1 month to receive it, I do not like it at all!
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Response from MiniMX
Hello, Shipments to Switzerland are subject to customs, we are dependent on the customs service, this is independent of our will, as you can see your order was processed without delay. Have you picked up your package? We have repeatedly attached invoices and customs clearance documents for Switzerland to Colissimo. Looking forward to your response. Best regards, Mini MX
A
Rating: 3 out of 5
3 stars because I ordered for my motorcycles on a Friday and only received them the following Thursday, and I even had to go pick them up at the carrier.
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A
Rating: 3 out of 5
Good site with a wide choice of parts
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A
Rating: 2 out of 5
Product error, I ordered an 'original' brake kit and of course, received the wrong reference, pffff
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Response from MiniMX
Hello, In order to manage your after-sales service, what reference did you receive? Best regards, Mini MX
A
Rating: 3 out of 5
Sometimes a part of the item is missing upon delivery, there are often many photos missing, and the prices are often high compared to other sites
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A
Rating: 3 out of 5
lack of product association
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A
Rating: 3 out of 5
not bad
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A
Rating: 3 out of 5
Delivery times are correct, but the packages are not complete; I had to receive my order in two parts
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Response from MiniMX
Hello, We sincerely apologize for the inconvenience regarding the rubber of your exhaust ring. However, we hope to have responded to your customer service inquiry as soon as possible. Sportively, Mini MX
A
Rating: 3 out of 5
Overall, no issues with the order, just a small detail: the user manual is not in French.
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Response from MiniMX
Hello, I will send you a complete maintenance manual by email (in French). Remaining at your entire disposal at 0972390537. Sportively, Mini MX
A
Rating: 3 out of 5
limited choice
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A
Rating: 3 out of 5
pretty good!
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A
Rating: 3 out of 5
Average.
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A
Rating: 3 out of 5
Good product, but I did not receive the levers I ordered. So I returned them and am waiting for the products I ordered.
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A
Rating: 3 out of 5
The site is very good except for the delivery, which I regret because no one came to my home, so I had to go out even though I paid over 11 euros in shipping fees.
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Rating: 3 out of 5
Cylinder head arrived but the parts were not packaged, they were rolling around and banging against each other
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A
Rating: 1 out of 5
not happy
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Response from MiniMX
Hello, Your order concerns a black throttle cable only, what problem did you encounter with this item? Best regards, Mini MX
A
Rating: 3 out of 5
Carburetor spacer does not match the photo on the site and I didn't receive the flat gasket !!!!!!
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Response from MiniMX
Hello, Thank you for contacting us so that we can send you the missing parts for your item. Best regards, Mini MX
A
Rating: 3 out of 5
Upon receiving my dirt bike, the front wheel was crooked. I contacted the site by email, received a response, and since then nothing.....
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A
Rating: 3 out of 5
The set was correct but the package arrived in a deplorable state
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A
Rating: 2 out of 5
Not the first problem with parts of this type, the last time it was an engine. And now the damaged cylinder, I will probably not order from you again...
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Response from MiniMX
Hello, We sincerely apologize for the inconvenience, carriers sometimes neglect packages and damage parts, a report on the packaging of packages has been sent to the warehouse to optimize protections and avoid this type of issue. We apologize for the damage caused and a commercial gesture will be credited to your account as well as TNT delivery on your next order to apologize. Best regards, Mini MX