Customer reviews of MiniMX

9 /10

Based on 27 546 published reviews

5 19,5k 71% 4 4 702 17% 3 1 665 6% 2 622 2% 1 1 047 4%

Summary of reviews

The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.

Reviews 1, 2 and 4 stars

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Acheteur Vérifié

Published on 21/02/2023 à 14h15

Engine is fine but I received a CDI that doesn't work so I'm quite disappointed...

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Response from MiniMX Published on 21/02/2023

Hello, we apologize for the problem, customer service will contact you to resolve it. Have a nice day :)

Acheteur Vérifié

Published on 21/02/2023 à 11h07

Satisfied with my order received on time, this site is quick for what we order

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Acheteur Vérifié

Published on 21/02/2023 à 08h37

Good quality

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Acheteur Vérifié

Published on 20/02/2023 à 18h52

It's a good deal, there are cheap and expensive options, there's something for everyone, perfect site, fast and efficient delivery

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Acheteur Vérifié

Published on 19/02/2023 à 14h28

I am disappointed, nothing was working on it. I had to reorder from another site.

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Acheteur Vérifié

Published on 19/02/2023 à 13h54

Not the right size that I received.

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Acheteur Vérifié

Published on 18/02/2023 à 18h01

Ordered, paid, and never received, great...

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Acheteur Vérifié

Published on 18/02/2023 à 14h35

I did not receive it.

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Response from MiniMX Published on 20/02/2023

Hello, Your package left our warehouse on 13/02, it is apparently still in transit according to the tracking, it should be delivered to you in the coming days. It is quite surprising that Chronopost takes so long because normally delivery with them is rather 48 hours for Belgium. If no delivery is made, please contact our services or directly with Chronopost to resolve the situation. Best regards, Mini MX

Acheteur Vérifié

Published on 17/02/2023 à 16h17

Free delivery only from €89... and rather long delays

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Response from MiniMX Published on 17/02/2023

Hello, the delivery of parts is free from €39 and not €89, feel free to contact us if you encounter a problem. Have a nice day

Acheteur Vérifié

Published on 14/02/2023 à 11h42

I had ordered a quick pull with cable and sheath, I received a different pull than the one ordered and the same for the sheath color.

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Response from MiniMX Published on 15/02/2023

Hello, we apologize if there was a problem, which cable did you want? And which cable did you receive, please?

Acheteur Vérifié

Published on 14/02/2023 à 09h51

Very good

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Acheteur Vérifié

Published on 13/02/2023 à 11h50

Very good product for a child

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Acheteur Vérifié

Published on 13/02/2023 à 10h44

Axle not the right size

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Response from MiniMX Published on 14/02/2023

Hello, what is the exact problem please? The size does not match the description?

Acheteur Vérifié

Published on 12/02/2023 à 15h53

Excellent value for money

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Acheteur Vérifié

Published on 12/02/2023 à 07h05

Quite quickly

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Acheteur Vérifié

Published on 11/02/2023 à 10h53

I ordered a reinforced chain, so the quick link must also be reinforced. I mounted it, rode for an hour, and it broke. Really disappointed with the quality. What a shame.

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Response from MiniMX Published on 14/02/2023

Hello, we apologize for the inconvenience caused, but there is no defect on this product. Was the link correctly installed? Did you contact customer service for an exchange? Have a nice day :)

Acheteur Vérifié

Published on 11/02/2023 à 09h30

Lots of defects on the tiles I ordered in the deco kit, many pieces are missing. I don't want to leave a comment, I know you can do better. Thank you.

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Response from MiniMX Published on 14/02/2023

Hello, what is the exact problem because the kit you purchased is complete and corresponds to the ERZ models. We recently assembled one and there were no problems. I await your news. Have a nice day.

Acheteur Vérifié

Published on 07/02/2023 à 20h28

Tire ordered, a pack of Kendal in 90 in stock, stock error, refund planned but not made, and sending low-quality vee rubler tires. I order the tires separately from the unavailable pack, I receive vee rubler tires instead of Kendal again. In the process of refund. The problem, the time lost.

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Response from MiniMX Published on 08/02/2023

Hello, we apologize for the inconvenience. We preferred to send you available tires without a response from you to our email so that the delay would not be extended. We apologize if this initiative did not suit you, do not hesitate to contact us for an exchange with customer service. See you soon on Mini MX! Have a nice day :)

Acheteur Vérifié

Published on 07/02/2023 à 17h23

Package never received

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Response from MiniMX Published on 08/02/2023

Hello, it seems that your package is being returned to the sender, customer service will contact you to explain why the delivery could not be made in order to take the necessary steps. Have a nice day :)

Acheteur Vérifié

Published on 06/02/2023 à 20h57

I ordered a pull handle and an ignition plate. Broken handle + ignition plate that does not work. Avoid.

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Response from MiniMX Published on 08/02/2023

Hello, we are sorry if the ordered products do not suit you, however, I cannot find any trace of an email from you with customer service. We handle all requests and always do what is necessary to remedy the situation. Awaiting your news, have a nice day :)

Acheteur Vérifié

Published on 06/02/2023 à 09h54

Despite a reactive presence on customer service (email, phone), there is a big issue with the knowledge of the material sold.

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Response from MiniMX Published on 07/02/2023

Hello, we apologize for the inconvenience, mistakes unfortunately happen, however we have done what is necessary by sending you the correct product. See you soon, have a nice day :)

Acheteur Vérifié

Published on 05/02/2023 à 11h05

Fast shipping

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Acheteur Vérifié

Published on 04/02/2023 à 12h45

For the delivery, nothing to say. We received the quad in December, it was a gift for our son. First use today, no way to start it, impossible... Disappointment for our son and for us, given the price... The quad hasn't even been used yet and it already needs to go for repairs...

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Response from MiniMX Published on 07/02/2023

Hello, we are of course sorry that you encountered difficulties with starting it, did you call or send an email to customer service so that our technician could help you? [email protected] 09.72.39.05.37 Have a nice day

Acheteur Vérifié

Published on 04/02/2023 à 09h20

Customer service is okay, unfortunately, depending on the delivery which is random...

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Acheteur Vérifié

Published on 03/02/2023 à 22h06

Hello, I drained the oil and changed it, but when I'm in 3rd or 4th gear and accelerate, it feels like it's being held back a bit?? It stutters a bit

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Acheteur Vérifié

Published on 03/02/2023 à 09h27

Good. It corresponds to the original parts

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Acheteur Vérifié

Published on 28/01/2023 à 18h50

Very good, too bad the instructions for mounting are poorly explained

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Acheteur Vérifié

Published on 28/01/2023 à 13h34

Good customer service, who quickly handled my issue with my initial order and an operator attentive to my needs. Followed by sending the missing part.

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Acheteur Vérifié

Published on 23/01/2023 à 14h32

I paid for express delivery which is absolutely not the case and no commercial gesture from Mini MX. I find this completely unfair, even if it is not them who deliver. I pay for a service on their site, it is up to them to ensure that the announced and paid delivery time at the order is respected!!! No promo code, no credit note, absolutely no gesture from them!! It's shameful.

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Response from MiniMX Published on 24/01/2023

Hello, this order was placed on Tuesday evening at 10 PM, it was prepared on Wednesday morning and delivered to you on Thursday morning, so 24 hours. It is quite difficult to do better on our part. Hoping to see you very soon on our site :) Have a nice day.

Acheteur Vérifié

Published on 23/01/2023 à 13h11

My request was processed quickly

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Acheteur Vérifié

Published on 23/01/2023 à 12h32

I am not satisfied because on your site my package says in delivery, I wait 4 days and then I am told it has not yet been shipped.

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Response from MiniMX Published on 24/01/2023

Hello, indeed I see that there was a problem with your order and a shipping delay that is far too significant. We sincerely apologize and an advisor will get in touch with you to offer you a commercial gesture. Have a nice day and see you soon at Mini MX :)

Acheteur Vérifié

Published on 23/01/2023 à 08h38

Delivery received after a week

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Response from MiniMX Published on 24/01/2023

Hello, the delivery time for motorcycles is an average, it depends on your location and the availability of the carrier as well as yours for reception.

Acheteur Vérifié

Published on 22/01/2023 à 12h57

Efficient website, good prices! Slight delay in delivery, no invoice received

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Acheteur Vérifié

Published on 22/01/2023 à 12h57

Order marked as canceled although I received it, so double order

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Response from MiniMX Published on 24/01/2023

Hello, You only placed one order with us and you received it in double, is that the problem?

Acheteur Vérifié

Published on 21/01/2023 à 21h43

Very good ordering site for motorcycles

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Acheteur Vérifié

Published on 21/01/2023 à 18h18

Toutouyoutou

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Acheteur Vérifié

Published on 21/01/2023 à 13h56

Broken part.

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Response from MiniMX Published on 24/01/2023

Hello, We apologize for this inconvenience, you can contact our customer service by email at [email protected] so that we can take the necessary steps.

Acheteur Vérifié

Published on 21/01/2023 à 08h45

Holes in the cardboard and the tire

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Response from MiniMX Published on 24/01/2023

Hello, We apologize for this inconvenience, if you have a hole in the tire you need to contact us by email at [email protected] so that we can replace it for you.

Acheteur Vérifié

Published on 19/01/2023 à 12h49

Order arrived before the expected date very satisfied

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Acheteur Vérifié

Published on 18/01/2023 à 15h23

A user-friendly site, the order is sent very quickly! Great follow-up by email. Too bad the size chosen for an item was not respected, disappointed upon receipt!

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