The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
During the break-in of the new motorcycle bought a week and a half ago, the exhaust protector fell off, no spring to hold the exhaust
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Response from MiniMX
Hello, could you please send us an email before the customer service takes charge of your request? Have a nice day :)
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Acheteur Vérifié
Rating: 4 out of 5
The delivery was good
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Acheteur Vérifié
Rating: 4 out of 5
Satisfied despite a product error, I did not receive the ordered product but another one, fortunately compatible and similar to the ordered part.
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Acheteur Vérifié
Rating: 4 out of 5
Good overall, functioning adequately, more precision on certain parts (diameter for the seals).
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Acheteur Vérifié
Rating: 1 out of 5
Received quickly, disproportionate packaging the parts are moving around in the box (complete boxes yx 150/160, piston, segment, engine gasket kit! Crushed and broken segment
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Response from MiniMX
Hello, We apologize for the inconvenience caused, could you please send us photos by email to [email protected] of the package and the products received so that we can take the necessary steps please have a nice day :)
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Acheteur Vérifié
Rating: 1 out of 5
The clutch cable was changed last night I used it for 1 hour it broke
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Response from MiniMX
Hello, we apologize for the inconvenience, could you please send us an email to [email protected] so that customer service can address the problem please Have a nice day :)
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Acheteur Vérifié
Rating: 4 out of 5
Easy to use, you find what you want. Fast delivery and well packaged.
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Acheteur Vérifié
Rating: 1 out of 5
Out of stock on a product, I call to unblock the order and choose another color... In the end, another model of pot and cheaper without any refund of the difference... Commercial gesture? What huh? If you don't ask, you get nothing like the refund of the difference... In other words, theft! Anyway, first and last time... By the way, the cartridge doesn't even appear in the order!
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Response from MiniMX
Hello, we have replaced the out-of-stock product with an equivalent product that does not justify a refund and we contacted you by email and phone before doing so. Have a nice day :)
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Acheteur Vérifié
Rating: 4 out of 5
Very responsive
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Acheteur Vérifié
Rating: 2 out of 5
It took a week to realize that the fork was not in stock with them. I paid for a fast delivery that they were not able to refund me
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Response from MiniMX
Hello, as discussed with you on the phone, we apologize for the inconvenience and hope to see you again soon with us. Have a nice day :)
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Acheteur Vérifié
Rating: 1 out of 5
I never received the order, and I was not refunded. I have tried several times to contact customer service, who each time was supposed to call me back. Obviously, I was never called back.
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Response from MiniMX
Hello, Your order indicates a delivery on 20/10/2022 at the Flemalle depot (see your tracking on your account), the order left on 18/10. I think you should receive your package quickly they also indicate that an SMS has been sent to you. Can you check the tracking and contact the carrier, I think everything should be back to normal. Best regards, Mini MX
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Acheteur Vérifié
Rating: 4 out of 5
Impeccable delivery, very well packaged. Started up immediately, only downside the carburetor was completely out of tune but apart from that it’s perfect.
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Acheteur Vérifié
Rating: 4 out of 5
Fast shipping but upon receipt the decorations peeled off the stone.
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Acheteur Vérifié
Rating: 4 out of 5
The motorcycle is really great! We're not looking at a 48/72h delivery but rather a week, and I received it with a damaged throttle grip. But otherwise, the motorcycle runs perfectly and the assembly is simple.
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Acheteur Vérifié
Rating: 4 out of 5
Motorcycle is perfect after the first day of intensive riding but when I received it, the fairing was damaged.
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Acheteur Vérifié
Rating: 4 out of 5
Very happy and delivered very quickly except it wasn't specified that you need to be a mechanic to assemble it, no instructions to help us assemble it.
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Acheteur Vérifié
Rating: 1 out of 5
Too many parts do not hold up, poor quality that's all, the price should not be an excuse. Do not buy minimx brand parts. It's a waste of time and money. Poor machining, filings, burrs, dents, poorly done paint. It's too much, with every order there is a problem and customer service is terrible, the person looks down on you and tells you that you should only buy the brand.. nice mentality!
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Response from MiniMX
Hello, a return of parts that you do not like is always possible, I tried to contact you by phone to exchange with you this morning but no response don't hesitate to call us. The parts are standard parts for YX or Lifan engines, we have no particular feedback on the quality of our parts, it is always possible to be unlucky but customer service always responds to arrange the situation. See you soon on Mini MX :)
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Acheteur Vérifié
Rating: 4 out of 5
Good
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Acheteur Vérifié
Rating: 1 out of 5
Site that prefers to steal you 16€ of gift voucher, while I have to order 2 motorcycles (more 1850€ anyway) by the end of the year..... The main lines: I had to claim my points for a Pocket cross purchase. Points that were attributed to me in the form of a gift voucher valid for 1 year. And looking at my account I see that it is only valid for 10 days !!!!! Already a lie. I contact them by phone, they tell me that it is indeed valid for 1 year. Big lie...... And as I told them, my voucher has disappeared !!!!!! Since then no response from them, all my emails remain unanswered ........ All this for 16€ while I make quite a few orders !!!!! And last thing regarding the orders: Very often the selected gift is not included in the package. My last order: Ordered a 125cc ignition Received a 140cc one !!!!!! The flywheel puller, the first two threads of the screw received a shock, had to redo the threading for it to work properly ... I said nothing at the time except for the ignition where I wanted to be sure it would fit my engine ?!?!?! But for the rest I managed. But I do not appreciate at all their way of diverting the discount vouchers they grant us or that we have to claim our points earned with our orders when it is one of their selling arguments....
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Response from MiniMX
Hello, At no time do we delete or withdraw gift vouchers granted to our customers, I think you are not looking in the right place on your account and after verification they are correctly listed (the voucher for the points and your gift voucher for the commercial gesture). Loyalty points are valid for 1 year and not 10 days, I confirm it again! You have converted your loyalty points (menu my loyalty points) into a gift voucher checked in the menu "Your discount vouchers", the validity date is noted 30/09/2023 (so 1 year) and the voucher is indeed available on your customer account (I have verified it). Following our last conversation a commercial gesture has been credited to your account for the transport at 11.95 valid also for one year and expires on 21/10/2023. The ignitions for 125cc are the same for 140cc 150cc, 88cc, 107cc, 110cc because the ignitions are not a notion of engine power, the indication on the products/item sheets is more of an indication helping to sell and inform the customer of its compatibility, so no worries it fits. Regarding loyalty points, they convert after 15 days after delivery, also leaving a delay for the return of the merchandise if needed. We allow ourselves to "by pass" the delay when our customers ask us out of courtesy but normally it is 15 days after delivery. We always respond and try to be understanding when there is a "problem" our goal being to satisfy our customers as best as possible and we have proven it to you during your delivery issue. I sincerely hope you will take the time to check your customer account and confirm my statements, if you have a problem we are always available by phone email or chat and we strive to respond to all our customers non-stop from 9 AM to 6 PM from Monday to Friday. Best regards, The Mini MX customer service
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Acheteur Vérifié
Rating: 4 out of 5
good site
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Acheteur Vérifié
Rating: 2 out of 5
I did not receive the correct bearings and the handlebar is buggy
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Response from MiniMX
Hello, After checking, the picking corresponds well to the order placed, do not hesitate to send us an email with photos so that we can see your problem please. Waiting for your response. Have a nice day :)
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Acheteur Vérifié
Rating: 4 out of 5
Simple navigation site, responsive team I recommend
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Acheteur Vérifié
Rating: 1 out of 5
For the Minimix service nothing to say, my order was shipped the same day, customer service is attentive. However, as for their delivery partner (schenker) it's really nonsense, to reach their customer service is really not easy because no one answers the phone the chatbot on the site makes you wait 20 minutes telling you that an agent will join the conversation. Once you manage to reach them and delivery is scheduled they offer you a super wide time slot from 10 AM to 4 PM for you to figure out how to free yourself. Which is quite unprofessional since a delivery person has a delivery route to do during the day as well as the distances between each delivery point so they have the possibility to give an approximate arrival time.
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Response from MiniMX
Hello, following our telephone exchange today, we confirm that the delivery slots are specific to our logistics partners. Mini MX, like the majority of online sites, is not dependent on the delivery appointments made, we are sorry for that. We thank you however for appreciating our commercial service which remains at your disposal for any other requests. We look forward to serving you again. Have a nice day The Mini MX team
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Acheteur Vérifié
Rating: 4 out of 5
Overall, we are not unhappy, however the handlebar was already scratched, the plastic that goes on the foam of the handlebar needs to be changed because it was poorly placed in the box resulting in it being crumpled and impossible to restore to its normal appearance. I find that quite unfortunate. Otherwise, nice bike, but you need to know a bit because there are quite a few adjustments to make.
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Acheteur Vérifié
Rating: 1 out of 5
It took almost 1 month to receive the order and moreover the carburetor that I ordered is ready for gasoline. Very disappointed I will not order again on your site
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Response from MiniMX
Hello, your order left on October 5 and delivery is scheduled for today which is 4 working days and not a month :) Have a nice day :)
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Acheteur Vérifié
Rating: 4 out of 5
Product received in good condition and very responsive customer service. I received a broken fork protector, they sent it to me 2 days later in customer service!
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Acheteur Vérifié
Rating: 1 out of 5
The tire was torn and the inner tube punctured I will not place any more orders unfortunately
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Response from MiniMX
Hello, in a case like this I invite you to contact customer service by email accompanied by photos to verify the problem, customer service is very available and if it is an error on our part we will take care of remedying the situation. We apologize for the inconvenience caused and look forward to hearing from you Have a nice day :) [email protected]
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Rating: 4 out of 5
Very good rim but arrived scratched and the spokes need to be aligned
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery on time, poster not packaged so damaged
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Acheteur Vérifié
Rating: 1 out of 5
Never received my order so 300 euros in the air I find it not normal especially knowing that I paid for delivery to make it faster but in the end no it's been a week since I have nothing
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Response from MiniMX
Hello, we apologize for the inconvenience your package left on Tuesday evening and it seems there were problems with the delivery information that caused a delay. Your tracking indicates a delivery today. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
!!!!
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Response from MiniMX
Hello, what is the problem please?
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Acheteur Vérifié
Rating: 4 out of 5
Cool
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Acheteur Vérifié
Rating: 1 out of 5
Wrong parts received
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Response from MiniMX
Hello, is it possible to have more details about your problem please?
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Acheteur Vérifié
Rating: 4 out of 5
Good
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Acheteur Vérifié
Rating: 4 out of 5
Good parts, good timing in delivery but a small issue with the pipe
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Acheteur Vérifié
Rating: 4 out of 5
Good site
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Acheteur Vérifié
Rating: 2 out of 5
The site is good but after two orders with them, both are not the correct references (Mikuni jets not compatible and head gaskets either) might as well buy directly on Aliexpress + Impossible to make a return because the return costs are obviously at my expense, the handling and shipping costs at the time of order will probably not be refunded either, so in the end you will lose more money making a return than what you will recover.
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Response from MiniMX
Hello, we are sorry to see that you are not satisfied with your purchases. The customer service will get in touch with you to have a constructive exchange. Can you please specify what is your engine for the YX 52.4mm head gasket, round oil passage (important to avoid confusion with the oval passage of Lifan)? Also regarding the Mikuni jets, which carburetor are they not compatible with, a MIKUNI? Have a nice day :)
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Acheteur Vérifié
Rating: 4 out of 5
I did not receive the correct headlight plate in the crf50 plastic kit, I am a bit disappointed because I never received a response from customer service...
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Acheteur Vérifié
Rating: 2 out of 5
Missing screws for valve cover
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Response from MiniMX
Hello, could you please send us an email with a photo of what you received at [email protected] so that we can initiate the procedure to remedy the situation, please? Have a nice day :)
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Acheteur Vérifié
Rating: 1 out of 5
Very difficult to adjust the carburetor, after several calls no one was able to help us very limited, yet this is not the first motorcycle we buy on the site, otherwise the motorcycle is prettier in real life than in the photo
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Response from MiniMX
Hello, we are sorry if the help did not meet your expectations however it is difficult to adjust a carburetor over the phone, we always try to help our customers as much as possible, do not hesitate to call us back if you need more details. Have a nice day :)
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