The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Hello, have you contacted our customer service to inform us of your issue with your CDI? We invite you to send us an email at [email protected], our after-sales technician will respond to you within the day. Best regards, MiniMX.
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Acheteur Vérifié
Rating: 1 out of 5
The site is great but the motorcycle is poorly adjusted
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Response from MiniMX
Hello, Our motorcycles are assembled at the factory, with factory settings. It is for this reason that our customer service and after-sales service teams are at your disposal if you have any questions regarding the adjustments or starting up. You can contact us by email at [email protected], via chat on our website, or by phone at 09.72.39.05.37. Best regards, MiniMX
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Acheteur Vérifié
Rating: 1 out of 5
I ordered a 14" rim with a free sticker, I only received the sticker...
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Response from MiniMX
Hello, Did you contact customer service so they can take care of it quickly? I doubt this is due to the preparation and think more of a transport issue. Nevertheless, we apologize for this inconvenience, I am sure my colleagues in customer service will quickly find a solution if it hasn't already been done. Best regards, Mini MX
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Acheteur Vérifié
Rating: 4 out of 5
Very good site.
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery, good quality part
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Acheteur Vérifié
Rating: 4 out of 5
Serious contact by email, quick and clear response
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Acheteur Vérifié
Rating: 4 out of 5
The site has evolved little
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Rating: 4 out of 5
Nothing to declare
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Acheteur Vérifié
Rating: 4 out of 5
Very good
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Acheteur Vérifié
Rating: 4 out of 5
Always the same problem, many spare parts out of stock
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Acheteur Vérifié
Rating: 2 out of 5
The service is not customer-oriented. Delivery delayed due to Chronopost but not regulated by your service to benefit from a full refund of the express delivery, thus a loss of money for the customer.
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Response from MiniMX
Hello, After verification, it turns out that your order indeed suffered a computer bug, which caused a delay in your delivery. However, we are not responsible for delays caused by our carriers. To provide you with the best customer satisfaction, our customer service has taken care to offer you a commercial gesture. Best regards, MiniMX
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Acheteur Vérifié
Rating: 1 out of 5
What I received is not the right carburetor needle. I need it for a dirt bike, not for a YCF.
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Response from MiniMX
Hello, The needle is correct for a MIKUNI carburetor, if it doesn't fit, it's because your carburetor is not a MIKUNI. No link with the brand of the motorcycle. You can return your items via the return form at the bottom of the page. Best regards, Mini MX
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Acheteur Vérifié
Rating: 4 out of 5
GOOD NO PROBLEM
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Acheteur Vérifié
Rating: 4 out of 5
I am quite satisfied overall, but still a bit disappointed because I ordered a dirt bike and there were poorly installed parts, damaged or scratched parts. It is possible that this happened during delivery. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
Good site, waiting time a bit long but not disappointed with the items
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Acheteur Vérifié
Rating: 4 out of 5
Not bad
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Acheteur Vérifié
Rating: 1 out of 5
Delivery of a new motorcycle, first test and the brake caliper breaks, front wheel warped, rear wheel paint chipped, you only offer a small voucher of course
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Response from MiniMX
Hello, The rims of Pit Bikes all have a slight warp, we work with FABA if you want a CNC rim. Regarding the rear wheel, a new rim costs around 39.9€ which is the value of your voucher (representing 5% of the value of the motorcycle). Our after-sales service has therefore credited you with the maximum new value in case you want to change your chipped rim. We recommend that you check the tension of your spokes before each outing during the first hours of break-in. We apologize for the inconvenience and remain at your complete disposal. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
My opinion is that when you pay 13€ more to receive your package the next day, but I only received my package a week later, how do you plan to refund me?
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Response from MiniMX
Hello, You can track the progress of your delivery via your MiniMx account's personal space by clicking on the tracking link. You ordered on Thursday 15/07 in the evening outside of our opening hours. Your order was therefore prepared on Friday morning 16/07 and was picked up the same day by the carrier. Deliveries are made on weekdays. You received your order on Monday 19/07 at 10:18, which is before 1 PM. You can also contact our customer service by phone or email for more information regarding delivery times. Best regards, MiniMx
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Acheteur Vérifié
Rating: 4 out of 5
The site is quite complete
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Acheteur Vérifié
Rating: 4 out of 5
Good
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Acheteur Vérifié
Rating: 4 out of 5
Great in terms of choice of parts
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Acheteur Vérifié
Rating: 4 out of 5
Fast and serious
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Acheteur Vérifié
Rating: 4 out of 5
Navigation on the site is not very easy as some pages display an error message. But otherwise, once you find what you're looking for, it's perfect! Attractive prices, good reception and satisfactory product quality.
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Acheteur Vérifié
Rating: 1 out of 5
Navigation is really not great, very few parts offered for CRZ ERZ 250 and the few you have are either out of stock or do not correspond to the original. After-sales service gives the impression that they know nothing about mechanics and the parts offered. Delivery is acceptable as long as you receive what you ordered and paid for.
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Response from MiniMX
Hello, The availability of spare parts this year is very complicated. Very few deliveries and very little stock, we should receive spare parts for ERZ by the end of July from the CRZ supplier. Our colleagues at the call center are not all experts in mechanics, however, our workshop and our technical salespeople, if not reachable by phone, are also reachable by email. Regarding the compatibility of the parts and what you received: P0006 => The spacers for the ERZ must be the ERZ spacers (P1573/P1572), the indication is noted in the description and title of the product. P0012 => The axle, likewise, you took Pit Bike axles, you need to take the axle for ERZ. P1011 => The bearing is not a 6202-RS? Can you send me a photo of what you received? P1329 => The sizes are stamped on the original oil seal, the item is not indicated as ERZ in its description. The ERZ are new models, we are striving to bring in as many spare parts as possible to meet our customers' demands, we have not yet had the availability to bring in 100% of the parts for the model. We will create a category to better guide our customers towards ERZ parts, however, we invite you to carefully check the dimensions before ordering, if the parts are incompatible, you can return them via the return form at the bottom of the page, we will refund you. Sorry for not being able to meet your expectations, and we thank you for your comment and feedback that allows us to gather information and improve. Remaining at your disposal. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
The after-sales service is useless...
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Response from MiniMX
Hello, We have no email corresponding to your request. What is happening with the product received? Would you like to return it if it is not compatible? The form is available at the bottom of the page and you have 14 days after receipt to return your item, you will then be refunded. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Very disappointed because marked for YCF start in the ad and during assembly it gets stuck with the battery!!!
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Response from MiniMX
Hello, On which Pit Bike do you want to install it? You can return the items via the return form located at the bottom of the Mini MX website or on your customer account. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
0 points! Ordered a swingarm for 250€, received a bad part. They asked me to pay the return shipping costs when it was their mistake. I do not recommend this site, go to the competition that takes responsibility when they make mistakes in orders.
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Response from MiniMX
Hello, Did you open a customer service file with a photo of what you received? Is the YCF reference correct on the packaging? We apologize for the inconvenience and will check again tomorrow on what you received. (We have not received any email regarding this issue, I could not see what happened). Hoping to provide you with a favorable response as soon as possible. Best regards, Mini MX
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Acheteur Vérifié
Rating: 4 out of 5
Always the same problem with the availability of parts
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Acheteur Vérifié
Rating: 4 out of 5
Many spare parts are not available which is annoying
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Acheteur Vérifié
Rating: 4 out of 5
Very good and fun site
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Acheteur Vérifié
Rating: 4 out of 5
Very intuitive site. Very fast for shipping.
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Acheteur Vérifié
Rating: 4 out of 5
Superb, the motorcycle is very pretty, good design, a bit high in seat height and you have to be careful because for a 9-year-old child, at the first acceleration, the motorcycle lifts directly and is very sensitive to acceleration. So gently, otherwise very nice model.
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Acheteur Vérifié
Rating: 4 out of 5
Good product, fast delivery with no fees
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Acheteur Vérifié
Rating: 1 out of 5
The delivery was delayed by several months, but the most annoying was the incompetence of customer service, no news from them, they did not inform us of the delay, we were therefore forced to chase them several times by phone, they were frankly unpleasant on the phone and even dared to respond "well, you can just cancel your order". And finally, the commitment to offer us 74€ in gift vouchers was not respected. It is pathetic to consider a customer so little. We will never renew our experience with this site.
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Response from MiniMX
Hello, We sincerely apologize for this endless wait that we unfortunately could not control, we have been transparent about the information we had. The current situation is global and unprecedented, we unfortunately only have delays that are not respected and pushed back at the last moment by maritime carriers. This explains the delay and lack of information. We were instructed to offer refunds to avoid holding our customers hostage if the delay no longer matched. Again, this situation is unprecedented and does not reflect our 10 years of experience. We wish to offer only real stock and pre-order dates as close to reality as possible. Regarding loyalty points, they are valid for 15 days after your order is in the delivery process. However, the order you placed and on which you are commenting is off-topic. Best regards, Mini MX
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Acheteur Vérifié
Rating: 4 out of 5
Arrived with the fork bent but otherwise fine
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Acheteur Vérifié
Rating: 4 out of 5
Site not necessarily user-friendly for finding a product.
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Acheteur Vérifié
Rating: 4 out of 5
very good site. I recommend.
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Acheteur Vérifié
Rating: 1 out of 5
I placed an order with them for two motorcycles for my children, package lost. I placed another order last week and again, package lost. How can you lose motorcycles, it's not a small package after all?
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Response from MiniMX
Hello, our customer service informed you by phone that our carrier needed additional documents, we sent them as soon as possible. We apologize for the inconvenience caused. We can assure you that your order was never lost, it was waiting on the transit dock of our carrier. However, I cannot find any tracking by email for your 2019 order that you are probably referring to. When you encounter an issue with your MiniMx order, we invite you to also contact us by email at [email protected], this allows us to keep track and provide you with the best follow-up year after year. Best regards, MiniMX
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Acheteur Vérifié
Rating: 2 out of 5
Average
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Response from MiniMX
Hello, our customer service has contacted you to find a solution for your shock absorber. We hope you find satisfaction with the exchanges you have had. Best regards, MiniMX
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Acheteur Vérifié
Rating: 4 out of 5
Perfect, too bad the motorcycle arrived with a dent on the reservoir's thread
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