The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Very disappointed with the service so far, dispute ongoing with the carrier who supposedly delivered the order, but neither seen the package nor the carrier and moreover false signature on the receipt. In short, since 15/09 still waiting for the resolution of my problem and still no parts.
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Response from MiniMX
Hello, Your package is declared delivered directly to your home. You declared that you have not been delivered, an investigation is underway with GPS tracking. As we told you, upon return of the carrier's investigation we will get back to you. We apologize for this wait, please know that we regularly follow up on your investigation. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 4 out of 5
Already several orders made and never disappointed
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Acheteur Vérifié
Rating: 4 out of 5
Perfect
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Acheteur Vérifié
Rating: 1 out of 5
Poorly packaged parts arrived broken, torn invoice and disintegrated piston box
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Acheteur Vérifié
Rating: 4 out of 5
Good quality, assembly booklet nonexistent, warranty too short given the delivery time !!!!
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Acheteur Vérifié
Rating: 4 out of 5
Average customer service, parts purchased advised by customer service not compatible with my dirt bike.
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Acheteur Vérifié
Rating: 4 out of 5
Slight delay in delivery which earned me a commercial gesture. Engine received well packaged and well protected.
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Acheteur Vérifié
Rating: 4 out of 5
Well detailed
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Acheteur Vérifié
Rating: 4 out of 5
Good
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Acheteur Vérifié
Rating: 4 out of 5
Package arrived a bit upside down, interior in puzzle...
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Acheteur Vérifié
Rating: 4 out of 5
Product conforms to the description, perfect for my dirt bike. Despite choosing 24/48h delivery, the package arrived 2 days late. Aside from the late delivery, the product is impeccable, thank you Mini MX team.
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Acheteur Vérifié
Rating: 4 out of 5
Rather satisfied with the mini for my son, very well packaged, very nice bike. The only downside is the throttle grip that doesn't return, which is a bit dangerous for my son. I'm also unsure about the fork being very soft; I hope there isn't a leak at the seals because there was a bit of oil on the metal in the packaging. I will check better this weekend hoping it's not serious, but it's a very nice bike and my son is thrilled, thank you Mini MX.
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Acheteur Vérifié
Rating: 4 out of 5
Intuitive and easy-to-use site. The references are easy to find. The only downside is that the delivery address and recipient were those of the Colissimo point. I had to prove my good faith that the package was indeed for me.
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery and very well protected product
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Acheteur Vérifié
Rating: 1 out of 5
It's not the right parts I won't order again it disgusted me
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Response from MiniMX
Hello, Does that mean not the right part? Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
The products received do not meet my needs due to lack of information at the time of ordering to choose the right length
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Response from MiniMX
Hello, You have the dimensions of the products, the available axle diameter and the length of the spacers, what more do you want? We do not quite understand. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 4 out of 5
Wheels arrived quickly. Condition perfect, happy with the result.
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Acheteur Vérifié
Rating: 4 out of 5
Too bad the chain guide doesn't fit on RFZ, otherwise very good, fast delivery, nothing to complain about.
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Acheteur Vérifié
Rating: 1 out of 5
The delivery was supposed to be made in 48 to 72 hours it has been more than 1 week that I am waiting for my dirt.
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Response from MiniMX
Hello, We remind you that the announced deadlines of 48/72 hours are indicative deadlines and not guaranteed deadlines (see T&Cs to read), moreover you are having a vehicle delivered on a pallet and not a pair of shoes. The transport company confirmed to us a delivery for today so if that is the case you were delivered in 4 working days so that is more than reasonable. Best regards, Minimx
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Acheteur Vérifié
Rating: 2 out of 5
Parts not conforming to the photo on the site.
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Response from MiniMX
Hello, Which part is not conforming to the photo? Please note that it is clearly stated that for certain products, the photographs in the catalog are not contractual. They are as faithful as possible but cannot guarantee a perfect similarity with the offered product, so you should refer to the product description. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 4 out of 5
Good
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Acheteur Vérifié
Rating: 4 out of 5
-
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Acheteur Vérifié
Rating: 1 out of 5
I ordered tools that do not correspond at all to the photo on the site. The quality is disastrous and the tools are almost unusable. I contacted customer service who never replied or got back to me. This is not the first time. I will NEVER order again on this site.
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Response from MiniMX
Hello, If the product does not suit you, we will take it back and refund you. You have your legal withdrawal period. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
Too bad my order is not complete
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Acheteur Vérifié
Rating: 4 out of 5
Ordered Monday, received Tuesday; however, the carburetor is too small for stage 3, very disappointed to have ordered stage 3, the carburetor does not work with the 150 V3. I put back a PZ27 that works well with it.
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Acheteur Vérifié
Rating: 2 out of 5
After several purchases at mini mx (3 bikes and some items) I am disappointed with my last order for this plastic kit... I received it incomplete, I made a complaint by phone and they brushed me off... it's only by email, so they sent me this part but it's not the right one, another issue with the fender received which is not identical to the original... And mini mx has no solution, really too bad because it's their bike and their product that is supposed to be compatible!! Sincerely disappointed with the after-sales service!!
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Response from MiniMX
Hello, Yes for all claims regarding products it's by email because we need visuals to attest to the problem, by phone we can't do anything so I would be very surprised if we allowed ourselves to 'brush you off' because you told us 'it's not up to me to send an email', so I am responding to you that it is indeed up to you to send an email to see and attest to what is not suitable. Everything has been regularized with my colleague from the after-sales service who after having sent you indeed the wrong missing part corrected his mistake and sent you the right part. Regarding the rear fender you know, we are not manufacturers of spare parts, we are resellers, therefore we act according to our different arrivals of spare parts. If it does not perfectly fit your bike but you can adapt it, I think that will be fine. We have never received any remarks or complaints regarding this fairing kit. I simply think that errors can occur without them taking on such significant proportions. The main thing is that the shipping error of my colleague is acknowledged and corrected. After send us the issue by email and by photo on the rear fender and we will see what we can do, knowing that my colleague from the after-sales service has already offered a significant commercial gesture. Thank you for being able to send us your photo of your fender assembly at [email protected] Best regards, The Minimx team
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Acheteur Vérifié
Rating: 4 out of 5
Very good, fast
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Acheteur Vérifié
Rating: 4 out of 5
Very complete
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Acheteur Vérifié
Rating: 1 out of 5
The attached kit did not match the spacing
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Response from MiniMX
Hello, What is your engine number? Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
1 package out of 2 delivered and no solution to date... the customer service has been waiting for the location of the package from the TNT delivery person since August 21... and the customer has to wait while the invoice has been cashed and the bike is unusable due to missing ordered parts since August 21.
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Response from MiniMX
Hello, Since the beginning of September you have been refunded for the package you did not receive. We invite you to check your bank account to confirm this. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 4 out of 5
Choice of spare parts but lacks clarity on the product composition, e.g., rear wheel axle delivered with spacer and once delivered without spacer?! The photo does not necessarily represent what you order... so you have to ask them questions, which they do respond to within 24 hours maximum.
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Acheteur Vérifié
Rating: 1 out of 5
Unprofessional customer service .... Does nothing to satisfy its customers... To avoid
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Response from MiniMX
Hello, You indicated that you made a mistake in your order, it was already shipped, we cannot change anything once your package is in transit. If the product does not suit you, you can return it for a refund. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 4 out of 5
Complete site and the parts are not too expensive, except for exceptions, fast delivery.
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Acheteur Vérifié
Rating: 1 out of 5
Satisfied with the delivery but not really with the kick that arrived with a damaged thread, the bolt is also damaged, had to re-tap the thread and sand the paint or the kick is otherwise unusable
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Response from MiniMX
Hello, If needed, our after-sales service is available directly at [email protected] Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
Received part broken
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Response from MiniMX
I did not receive the correct part, and there was no follow-up to my request
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Acheteur Vérifié
Rating: 4 out of 5
Satisfied with my orders
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Acheteur Vérifié
Rating: 4 out of 5
Fast, efficient
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Acheteur Vérifié
Rating: 4 out of 5
Well-stocked site
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Acheteur Vérifié
Rating: 4 out of 5
Plenty of parts in stock at reasonable prices
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Acheteur Vérifié
Rating: 4 out of 5
Often out of stock.
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