Customer reviews of MiniMX

Very effective customer service

Good quality

I sent an email following a phone call, stating that I was missing a rear 12-inch wheel in my order. I never received a response.

Perfect, impeccable customer service

Impeccable responsiveness and communication.

Reactive, compliant

I really like this site, responsive and attentive, no problem,

Well-made site, super professional operator on the phone.

Very satisfied with my decoration kit, super random delivery the next day, I recommend 100/100

Perfect and fast

Poor communication

The site is very good, very fast delivery, just a few disappointing products

Perfect, sent very quickly

Good quality product, fast delivery, well-packaged product, small stickers and handle offered, always a pleasure. I recommend this site without any problem

Satisfied with the delivery

Very good

Nothing to report.

Very satisfied

Very good

Top site and super fast delivery, thank you

No problem, perfect

Fast delivery, easy payment, and quality products. Nothing to say.

Compliant

Delivery on time, impeccable

Perfect

Excellent

Very fast shipping.

Perfect. Nothing to say, thank you again for your seriousness and kindness.

Very good site, I always order from you

Fast and efficient, very good advice, careful packaging, nothing to say, top-notch

Very good site, a responsive team, fast shipping, and received on time. Bike well packaged, no difficulty in assembly. In summary, my son is super happy. Perfect bike to start on two wheels. Thank you

Everything is perfect, nothing to say

Part conforms to the description, super fast delay, I would recommend without hesitation

The order never arrived, it was blocked at the post office, when I contacted them, I was told to contact the post office myself... after telling them that it was their responsibility to do so, they filed a complaint with Colissimo. This is not Minimx's fault, but my order shows as delivered on the site while the tracking still indicates it as blocked, I am told that it is Colissimo that displays it this way... the status changed the day I complained about the delay. The customer service responds, but without any useful communication, I made 2 refund requests but they were not taken into account. It has been 1 month and 1 week since I placed the order. No commercial gesture has been proposed to me, I am told to wait for Colissimo's decision but the deadline for Colissimo on the complaint has passed and still no news. I was already made to wait on the chat without a response for 20 minutes just to be shown a tracking status on the complaint. This package was for my son's birthday, several family members had paid for it, ordered 1 month earlier and my son will not have much on the day, again not their fault, but no gesture proposed. I find that sending the same item back would have been logical since the package is, according to Bpost, lost (Bpost handles Belgian delivery). Given the exceeded European deadline, I will go through Paypal to get a refund, Minimx does not seem to want to do it.

The site is nice and clear, the delivery is correct, but unfortunately my last order did not satisfy me.

Super good

Terrible delivery!! My package was not delivered to the initially planned relay. It finally arrived 28 km from my home via Chronopost, which makes almost 60 km round trip, and this without any explanation. It's lamentable from a carrier like Chronopost!!

Super

Package tracking can be much better.

respected deadlines, part conforms, details of the part well informed.