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F
Rating: 1 out of 5
C of the crap
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Customer reviews of MiniMX
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 27 545 published reviews
Summary of reviews
The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Reviews 1 and 2 stars
Reset filtersE
Rating: 1 out of 5
I searched for a kickstand spring for rxf 125 2024, the one that was suggested to me that I ordered was not the right one.
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M
Rating: 1 out of 5
Shenker delivery unacceptable
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H
Rating: 1 out of 5
I am missing gaskets, this is not serious, do not buy this kit, I am waiting for a refund
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C
Rating: 2 out of 5
A week later, still not received the package even though it was scheduled for delivery on July 27. Disappointed, and my daughter even more
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V
Rating: 2 out of 5
Good product, but no instructions... The chat directed me to a YouTube
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R
Rating: 1 out of 5
I ordered on Wednesday, July 17, my order should have been delivered on Saturday, July 20, and I still have not received my package knowing that we pay for next day delivery
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Response from MiniMX
Hello, Your order from 10/07/2024 20:06 was shipped the next day at 12:32 via the carrier DPD, it indicates delivery on 13/07/2024 according to the tracking. We apologize if this required an additional delay, can you confirm that the information below is correct? We remain at your complete disposal at 0972390537 (free call) Best regards, Mini MX
M
Rating: 1 out of 5
After 1 week my order still hasn't arrived.
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Response from MiniMX
CAVE DU PAYS DAUGE - P25799 20 RUE ROSE HAREL 14100 Lisieux Your package has been at the pickup point since the 9 :) Have a nice day
M
Rating: 1 out of 5
really disappointed for several weeks we have been waiting for our order which is constantly delayed it was for a birthday that has passed for almost 2 months really disappointed today still not received I hope before September 2024 as well I hope for a good commercial gesture from you since we ordered the accessories to go with the motorcycle so here it is 1000€ as well
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Response from MiniMX
Hello the motorcycle arrived late and we apologize for that. Unfortunately, certain things like maritime transport do not depend on us and we adapt to what happens. The motorcycles were received this Friday like many other models and are all in the process of being shipped. Our teams are doing their best to satisfy everyone Have a nice day :)
T
Rating: 1 out of 5
Motorcycle received Wednesday 10/07/2024 Assembling on Thursday 11/07/2024 with the starting issue, head gasket problem noticed because the motorcycle overheated. Quick contact and quick handling but I am asked to disassemble to check the problem I refuse because who pays the bill? I therefore request the exchange of the engine which is confirmed to me to be disassembled by a mechanic (to avoid breakages and because it is their job) I will obviously pay for the disassembly but now I am told without taking back the engine no new one will be sent. Excuse me but who is at fault here, the buyer who trusted or the seller? I remind you today of your commercial obligations for me it is out of the question that the engine leaves before the new one is sent shameful MiniMX is no longer what it was a customer for several years the after-sales service has really changed
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Response from MiniMX
Hello The after-sales service is well taken into account as you said, we quickly offered you a solution with the return of the engine at our expense. We simply asked you to disassemble it and prepare it on a pallet so that the carrier could pick it up. A carrier came to your place on Monday but the engine was not packaged for transport. As in any after-sales service, we must recover the engine as the CRZ brand requested.
R
Rating: 2 out of 5
no information on adjustments or oil changes etc... too bad,
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N
Rating: 1 out of 5
The exchange of the engine is not possible both in terms of warranty and logistics. The new engine will be sent to you as agreed as soon as we receive the defective one. Have a nice day
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Response from MiniMX
During the search (I am already a buyer) for crz150 cylinder, the result displays and I order the part plus a fuel filter that arrives broken. and the cylinder is 160cc. I am told we will refund you by phone and nothing
D
Rating: 1 out of 5
Hello we always ask to send an email if there is a problem with an after-sales service because we cannot make a refund following a simple call, verifications need to be done. I do not see any email from you, moreover the cylinder you ordered corresponds to the 150/160 type V3 engine, if you have a CRZ 150 you either have the Dirt and therefore a 150 type CRF engine as specified in the description or you have the motocross and it is a completely different cylinder that you need because of the vertical engine. We are open all day on the phone, on chat, and by email for any request Have a nice day
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Response from MiniMX
The engine has no power, the kid can't even climb hills during a race
J
Rating: 1 out of 5
Hello what was the purpose of buying this 50 engine? In what condition are you using it?
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Response from MiniMX
Poor quality part
D
Rating: 1 out of 5
Hello what is the problem with the wheel you received?
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Response from MiniMX
Delivery times too long
D
Rating: 1 out of 5
Hello your package has been available at the pickup point of your choice for 4 days already, that is 48 hours after leaving our place.. Don't waste time going to pick it up to avoid a return to the sender Have a nice day
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Response from MiniMX
I received the wrong part, I got nothing of what I ordered
A
Rating: 2 out of 5
I was assured that the tap corresponds to the purchased tank, but not at all, it was just necessary to check
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Response from MiniMX
The ordered parts are not the ones that arrived
D
Rating: 1 out of 5
Hello please send us an email with a photo of what you received and your order number, we apologize for the error at the time of shipping Have a nice day
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Response from MiniMX
I asked for product compatibility with a specific motorcycle model, a link was sent to me by the store to place the order I ordered paying for express delivery The product does not fit and no one has responded since
I
Rating: 1 out of 5
Hello we are open all day from 9 am to 6 pm by phone or on chat and I do not see any email from you what is the problem?
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Response from MiniMX
Hello, what is the problem with the motorcycle? Because I don't see any request to the technical service from you.
S
Rating: 1 out of 5
Package received that was a bit ripped with just half of my order.
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Response from MiniMX
Hello, I am sorry if the carrier was not gentle with your package, could you please send me an email with your order number and the items you received so that we can remedy the situation. Have a nice day [email protected]
B
Rating: 1 out of 5
When you order a 14mm carburetor and receive an 11... zero!!! I'm still waiting for the return slip and a response regarding my request.
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Response from MiniMX
Hello, we have refunded you for the carburetor because you were not satisfied with the product. Have a nice day.
C
Rating: 1 out of 5
Did not receive the right parts and especially did not get a response from customer service, I will not come back to this site, it's a shame.
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Response from MiniMX
Hello, you do have an open ticket on which we have responded, you indicate in your email that the parts are not compatible and we are asking you for more details and photos to better assist you. You ordered a rear brake kit with a 15mm axle P0149 and a simple front piston P0150, these are standard brake kits (especially the rear), on which motorcycle do you wish to install these brake kits? Please also know that we are easily available by phone (free call/non-premium). Our customer service is always listening and will always try to find a solution, you are a customer with us on several orders, we have certainly already proven our availability by email, chat, or by phone. Hoping to hear from you next week to resolve your issue. Have a nice weekend. Best regards, Mini MX
M
Rating: 1 out of 5
I do not recommend, especially if you want to upgrade your Dirt 125 to stage 2 carburetor and ignition. Because there is no technical sheet to help with the connectors, I don't know where they go. I ask for a video, I'm given a YouTube link, and I can't find any video for that. Moreover, on the carb, there are no vacuum threads, I had to put bolts with the screws to make it tight... The wiring diagram is not good at all. Everything is not the same. Because I upgraded my engine to stage 2. Very disappointed.
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Response from MiniMX
Yes indeed I made a mistake on the order for the review... A technician is supposed to call me back... I spoke with someone from customer service... I gave him my contact details. I explained everything... He must surely have something on the wiring... Best regards Mr. Lefevre
J
Rating: 2 out of 5
Hello, we apologize again for the inconvenience, a return label has been sent to you by email by customer service. Have a nice day
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Response from MiniMX
Lack of shipping follow-up and customer service: lack of seriousness. Following a request for follow-up, I am still waiting for a response. Thank you
E
Rating: 1 out of 5
Part does not work and no return with customer service. Shameful.
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Response from MiniMX
Hello, your order concerns a master cylinder, it is empty of brake fluid, so it is necessary to bleed it, a bleeder is highly recommended. Dirt Bike brake kits are not always easy to bleed but that is not the part that is causing the problem. If you wish, you can return it, the return form is available at the bottom of the site. We remain at your complete disposal at 0972390537. Best regards, Mini MX
T
Rating: 1 out of 5
Wheel at 99€ to puncture in 1 hour of use. Don't get fooled and don't make the same mistake as me. Read the reviews before buying!!
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Response from MiniMX
Hello, if the puncture is at the valve, it is due to tire pressure. It is not related to the complete wheel, check the tire pressure to avoid punctures at the air valve. I also invite you to install a wheel gripster if you are often prone to this type of puncture, it will prevent the tube from slipping on the rim and thus tearing the valve. We are really sorry for this mishap, understand that this is independent of our will. Do not hesitate to contact us if you need advice, we have more than 15 years of experience in the field and know all the details, by the way, we indicate in the description the usage details to avoid any inconvenience. Best regards, Mini MX
P
Rating: 1 out of 5
Hello for the 3rd time I send a message well received the bearings you say are reinforced if they were reinforced the sides would be orange like in the photo but I received black ones like the original and this is not what I ordered thank you for responding to me faster.
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Response from MiniMX
Hello, I invite you to contact customer service for any problem with your order by email, phone, or chat, we are available all day from 9 am to 6 pm. See you soon :)
A
Rating: 2 out of 5
Hello, Some models were shipped directly by the suppliers (model KEROX), their interface does not have tracking information, we have made the request. The entirety of your order has been shipped and delivery is in progress. We apologize for the inconvenience and remain at your disposal. We wish you a good reception. Best regards, Mini MX
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Response from MiniMX
I received the motorcycle in good condition, I changed the engine oil and put gasoline in it. It starts well and holds the idle well except that at one point it turns off after about a minute. I checked the fuel supply and it is fine, I called you and you told me it was the carburetor needle to adjust but that is still not it, what to do
P
Rating: 1 out of 5
Hello, I ordered a fuel filter for Apollo 125 rfz, when I received it no problem until then, after installing it I noticed that it leaks in several places. I received a defective product and I am therefore obliged to order another one on a new site of course.
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Response from MiniMX
Hello, if you have a problem with the product, just give us a call, we are open all day from Monday to Friday from 9 am to 6 pm, we will call you right away. Have a nice day.
H
Rating: 1 out of 5
I have not yet received my order.
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Response from MiniMX
Hello, your address was incorrectly provided and the package has therefore returned to us, and we have taken care of the reshipment at our expense nonetheless. Have a nice day.
A
Rating: 1 out of 5
I don't see my package, it says it is still in Marseille, since the 30th.
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Response from MiniMX
Hello, your package is no longer in Marseille, it has only been handed over to the local carrier for Corsica, just call us to see what we can do when it's like that. We are sorry if the communication from the carrier is not clear. Have a nice day.
M
Rating: 1 out of 5
Wrong order received.
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Response from MiniMX
Hello, customer service has done what is necessary to resend you the correct sprocket and even asked you to confirm the number of teeth and the diameter. Have a nice day.
A
Rating: 1 out of 5
Order not received.
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A
Rating: 2 out of 5
Hello, just call us back if you can't adjust your carburetor, verified reviews are not customer service. Have a nice day :)
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D
Rating: 2 out of 5
For a motorcycle supposed to be delivered within 48 to 72 hours, having to wait at least 9 days is disappointing
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A
Rating: 2 out of 5
The forks were very poorly packaged and damaged at the adjustment level but not the correct wheel axle diameter
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M
Rating: 1 out of 5
The part received was not the one ordered... after several exchanges by email they send me a part still not the right one because the one I needed was out of stock... I lost 2 weeks and money..
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Response from MiniMX
you have been sent back the part you ordered and we asked you for confirmation before
Y
Rating: 1 out of 5
Not compliant with the description
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Response from MiniMX
Hello, What problem are you experiencing with the accelerator cable and/or the clutch cable? Can we inform you about compatibility with your model? Best regards, Mini MX
B
Rating: 2 out of 5
I ordered the 110 rookies monster edition and received the green Classic model! Very disappointed,
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Response from MiniMX
Product not yet received, I cannot give an opinion on it but the delivery is terrible
Y
Rating: 2 out of 5
Hello, Delivery was made on 21/05, periods with public holidays disrupt the smooth running of a delivery, this is independent of our will. Thank you for your understanding. Best regards, Mini MX
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Response from MiniMX
Wrong parts, not the right color!