The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Hello :) if there is a problem with your order just call us, we are open all day continuously. I do not see any email from you. I am waiting for your news. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
Very disappointed with the fairing poor quality
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Acheteur Vérifié
Rating: 2 out of 5
I wanted to cancel my order and directly after placing it sent an email but I never received a response and everything was shipped
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Response from MiniMX
Hello :) we did not receive an email from you otherwise we would have of course canceled the order. We have no interest in having dissatisfied customers. Customer service opens at 9 am, just call us in such cases. Don't hesitate to contact us to resolve the issue. Have a nice day
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Acheteur Vérifié
Rating: 2 out of 5
Low quality head gasket
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Response from MiniMX
Hello, it's a standard head gasket for YX engines, if you are not satisfied with a product you can return it and we will gladly refund you. Have a nice day and see you soon :)
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Acheteur Vérifié
Rating: 1 out of 5
Package not received or delivered to the wrong address?
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Response from MiniMX
Hello The post tracking indicates that your two packages were delivered to your mailbox on November 13. If there is a problem do not hesitate to call us. Have a nice day
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Acheteur Vérifié
Rating: 2 out of 5
I only received the scratched fairings, in a garbage bag...
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Response from MiniMX
Hello, we do not ship products in garbage bags.. If you have a problem with the received item, call us to discuss it and send us an email with photos, we will be happy to respond to you. Have a nice day and see you soon :)
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Acheteur Vérifié
Rating: 1 out of 5
Following an order error I contacted customer service by email to change but the site does not keep track of the email and therefore they tell me they have received nothing and I can throw my sprocket in the trash
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Response from MiniMX
Hello we "keep" all emails and process all requests if we have not received it I invite you to resend it from your mailbox and we are available all day by phone. I am waiting for your news. Have a nice day :)
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Acheteur Vérifié
Rating: 1 out of 5
Not happy to have received my package like this
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Response from MiniMX
Hello :) could you tell us more? I tried to call you and got no response. Also, I do not see any email from you to customer service regarding your dissatisfaction. I am waiting for your news. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
The carburetor is of poor quality, I don't even mention the air filter which is also of poor quality I hope to be refunded bought on a specialized site to have parts of this quality really disappointed
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Response from MiniMX
Hello :) we have no problem with these products, if they do not suit you you are free to return them and we will refund you without any problem. Have a nice day see you soon :)
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Acheteur Vérifié
Rating: 2 out of 5
Product not corresponding (not suitable?) for the vehicle while it was specified compatible... No technical sheet for the vehicles. Only the chat works during office hours... Too bad, this has happened several times (3 times). That I order various products and always something. Disappointed...
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Acheteur Vérifié
Rating: 2 out of 5
The site bugs a lot to the point that I can't remove purchases from my cart and therefore can't place an order, the motorcycle I bought on this site two weeks ago has an electrical manufacturing problem and my inner tube is dead due to quality negligence, very happy at first but ended up being very disappointed!
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Acheteur Vérifié
Rating: 2 out of 5
I did not receive my valve adjustment shims while I ordered them, I received everything else but not the shims. I sent them an email and no response, thank you!
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Response from MiniMX
Hello :) we replied to you this morning, sorry for not responding on Sunday :) Have a nice day
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Acheteur Vérifié
Rating: 2 out of 5
Hello, when I ordered on the site there was a Monster deco kit offered and nothing at delivery
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Response from MiniMX
Hello, I think you simply did not select the gift because it does not appear on your order, during the next time do not hesitate to call us, we will add it with pleasure. Have a nice day :)
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Acheteur Vérifié
Rating: 1 out of 5
Bad description on minimx
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Response from MiniMX
Hello, if you have a problem, do not hesitate to contact us. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
I have not received my order but it has been delivered, shameful
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Response from MiniMX
Hello, as already discussed with you, the package is declared delivered with your signature, a procedure has been opened with the carrier for delivery dispute. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
Hi, order arrived 13 days later. And sticker sheet missing. I'm hesitating to take the second bike.
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Response from MiniMX
Hello, we apologize for the logistics problem that delayed your motorcycle delivery, for the sticker sheet you did not select it as a gift that's why you did not receive it. Do not hesitate to call us for the next order so we can add it to your order without any problem. I wish you a good day and see you soon on Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
I am waiting to be contacted
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Response from MiniMX
Hello, I left you a voicemail, don't hesitate to call us back. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
I have not received the master cylinder I ordered
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Response from MiniMX
Hello, your package is indeed declared as delivered, however I do not see any email request from you, if you had a problem just contact customer service. We are very available. Have a nice day, I look forward to hearing from you :)
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Acheteur Vérifié
Rating: 2 out of 5
The site is not too badly done. A missing product. Another received does not match the description. They do not give me any information if I can have the right product. The customer service leaves much to be desired. In short... not very serious.
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Response from MiniMX
Hello :) There was a preparation error on your order, which can happen. A return slip and a refund have been made so that you can reorder after being refunded. We are very serious indeed and handle all customer requests as you may have noticed. A human error in preparation can happen. Have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
I have never received my package, poor quality part, I do not recommend
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Response from MiniMX
Hello :) your motorcycle has indeed been delivered in Belgium, thank you for being honest. Have a nice day and see you soon :)
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Acheteur Vérifié
Rating: 1 out of 5
The ordered parts do not fit together.
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Acheteur Vérifié
Rating: 1 out of 5
Disappointed
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Acheteur Vérifié
Rating: 1 out of 5
At the first use, bad contact with the cut-off switch, the service sends me a new one which is ultimately not identical to the one installed, as a result the service says they are out of stock and I have to make a connection myself to be able to operate the motorcycle, so I end up with a brand new motorcycle of a week that ultimately cannot function with their cut-off switch, very disappointed, to be avoided
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Response from MiniMX
Hello :) we sent you an adaptable spare part to avoid making you wait until the part is available so you can use the motorcycle. I am sorry that this solution does not suit you. Have a nice day
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Acheteur Vérifié
Rating: 2 out of 5
Hello, After receiving the item, it turns out that I have no ignition despite the correct connection and assembly of the ignition.
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Acheteur Vérifié
Rating: 1 out of 5
Hello, I am disappointed in my order there was a sticker sheet indicated as a gift. Unfortunately, upon receipt, nothing. Not nice because the kids were looking forward to receiving them.
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Response from MiniMX
Hello :) I think you thought you had selected it but that is not the case, it did not appear on the order and that is why you did not receive it, it is not an oversight on our part. During your next order, just call us and we will add it without any problem, we are not monsters especially if it's for the kids :) Have a nice day, see you soon
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Acheteur Vérifié
Rating: 1 out of 5
I paid for next day delivery before 1 PM and still no package
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Response from MiniMX
Hello :) your package left in the afternoon after you placed the order at 12:31, you chose GLS and received it in 48 working hours, to receive it before 1 PM the next day you need to select Chronopost. We do our best to ship as quickly as possible, unfortunately there are sometimes unforeseen events with carriers. Have a nice day and see you soon :)
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Acheteur Vérifié
Rating: 1 out of 5
Fast delivery.
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Acheteur Vérifié
Rating: 2 out of 5
No help provided during my request for the desired part, so it is not the right one we received...
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Response from MiniMX
Hello :) What is the problem and how did we exchange? If we made a mistake, it can happen, just contact us. We are very available on chat, by email, or by phone from Monday to Friday from 9 am to 6 pm. I look forward to hearing from you.
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Acheteur Vérifié
Rating: 1 out of 5
Product not compliant with my order for the rear wheel axle, error on the part of the store, the customer must prove it
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Response from MiniMX
Hello :) I do not see any email from you, it can happen that we make a mistake on a shipment, we only ask for a photo of the received part so that we can verify our stock. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
Sent the wrong model
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Response from MiniMX
Hello :) as discussed on the phone, you need to contact us if there is a problem with your order, I am waiting for your email to resolve this. Have a nice day
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Acheteur Vérifié
Rating: 2 out of 5
I can't start the motorcycle.
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Acheteur Vérifié
Rating: 1 out of 5
The advisor does not help the customer, just goes around in circles for nothing and in the end says the same thing on the phone and via email. I advise you to change him because he is not listening and to get a response from him you have to ask the same question 20 times, if he is not capable of meeting our needs he should change jobs, best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Hello, I requested help directly before ordering, sent photos of my motorcycle and got a response yes it's good it's compatible. As a result, I find myself with a plastic kit and a decoration kit that do not fit my motorcycle at all.
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Response from MiniMX
Hello :) As discussed on the phone, we probably made a misjudgment. I am waiting for your email to provide you with a return label and send you the appropriate plastics. Human error happens, we apologize again and we will resolve the issue. Have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
Bad
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Response from MiniMX
Hello :) What is the reason for your dissatisfaction? Have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
Too long and I do not recommend!
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Response from MiniMX
Hello :) You ordered on Friday, August at 10:40 PM, your order was processed and shipped on Monday, August 14, and you received it on August 16. We are sorry, but we cannot cancel during holidays unfortunately :) Have a nice day and see you soon.
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Acheteur Vérifié
Rating: 1 out of 5
Order supposed to arrive the next day but delayed by 2 days and in the end not the right part even though it is indicated on the product that it was supposed to be the one.
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Response from MiniMX
Hello :) You ordered on Tuesday at 7:38 PM, which is after our opening hours, so the order was processed on Wednesday and you were delivered on Thursday morning, which is less than 24 hours. Regarding the compatibility of the product, I do not see any request from you to customer service by email. We always try to update product sheets and ensure the compatibility of parts. Unfortunately, sometimes in the world of Dirt, compatibilities are let's say
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Acheteur Vérifié
Rating: 1 out of 5
Hello :) I would be curious to know the reason for your dissatisfaction because we offered you a higher-end model at the same price as the one that was no longer available, it is difficult to do better in your case. I am waiting to hear from you. Have a nice day :)
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Acheteur Vérifié
Rating: 1 out of 5
The wheels received were not new, or of poor quality as they are rusty at the rim with already some dents and the rear wheel was mounted with a front brake disc... Very fast and efficient delivery but mediocre quality product. Too bad.
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Response from MiniMX
Hello :) All the products we sell are new without exception. If there was a problem with the packaging and the products are damaged, which can happen, just send us an email with photos of the received products explaining the problem and customer service will take care of resolving the issue. However, in your case, I do not see any request from you. I am waiting to hear from you so that you are fully satisfied. Have a nice day and see you soon.
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Acheteur Vérifié
Rating: 1 out of 5
Poor quality
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Response from MiniMX
Hello :) What is the problem with your order, please? Have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
Motorcycle received with a broken box, the fork is bent! Almost impossible to put the spacers. The front brake cable attachment is broken... Impossible to reach customer service... Disappointed for my son's birthday gift...
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Response from MiniMX
Hello :) Customer service is available from 9 AM to 6 PM every day by dialing 3 at the switchboard, and I do not see any email from you regarding this issue. If there was a problem during transport, we will remedy the issue. I am waiting to hear from you.
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