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A
Rating: 1 out of 5
Bad in delivery
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Customer reviews of MiniMX
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 27 545 published reviews
Summary of reviews
The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Reviews 1 and 2 stars
Reset filtersA
Rating: 1 out of 5
Currently not received, stock problem not even reported while I paid, I had to call otherwise how long would I have waited? Delivery time not respected 48/72h still not received nothing is done.
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Response from MiniMX
Hello, I apologize again for the delays and I thank you for the more than cordial exchange on the phone, see you soon
A
Rating: 2 out of 5
So my package was completely smashed as if it had been thrown. I paid 11 euros to be delivered the next day, I only received it on Wednesday, and when I called for a refund of shipping costs, they said it was not our fault, it was because of Chronopost. Anyway, it's the first time I order from this site, but I am really disappointed with the site.
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Response from MiniMX
Hello, we always do our best to satisfy our customers by shipping as quickly as possible. Unfortunately, we are dependent on carriers in some cases. I hope to see you again soon; do not hesitate to give us a call for your next order ;)
A
Rating: 1 out of 5
I still haven't received my package, and when we ask min mx, well it's up to us to manage, they don't want to know anything
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A
Rating: 1 out of 5
The reference was correct but I received the wrong gasket
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Response from MiniMX
Hello, after checking, the error is unfortunately not on our part, we are always ready to correct our mistakes but here it was clearly specified in the description that the oil passage of the gasket pack is round and according to your photos sent by email you need the oval oil passage simply. Don't hesitate to call us when you're not sure, we are available from 9am to 6pm from Monday to Friday, there is always someone to advise you. See you soon :)
A
Rating: 2 out of 5
Hello, I am missing a part in my package, yet I never bothered.
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Response from MiniMX
Hello, we are sorry for the inconvenience. We have received your email and we are taking the necessary steps. Have a nice weekend :)
A
Rating: 1 out of 5
I ordered my package on 06/05 and I still haven't received it while we are on 15/05, I am very disappointed with the site
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A
Rating: 1 out of 5
I find it unacceptable, I bought a deco kit for ycf never received!
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A
Rating: 2 out of 5
Are there any fake parts that are damaged?
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Response from MiniMX
Hello, what is the problem, please? Have you made a request to customer service? [email protected]
A
Rating: 2 out of 5
Order received with a cracked tank.
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A
Rating: 2 out of 5
My package hasn't arrived
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Response from MiniMX
Hello, your order was delivered this morning, unfortunately, the carriers do not deliver on weekends, see you soon :)
A
Rating: 1 out of 5
I did not receive the right product, I requested an exchange and never got a response
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Response from MiniMX
Hello, I do not see any email from you with this address, we generally respond very quickly, I invite you to resend your email directly from your box to [email protected]. I look forward to hearing from you, have a nice day :)
A
Rating: 1 out of 5
Error on the part of minimx still not resolved after numerous emails, 1 and a half months of waiting and 2 orders
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Response from MiniMX
Hello, I have no email from you with this address [email protected], I invite you to resend your request or call us because we are very responsive as you can see from the other comments, I look forward to your reply, have a nice day :)
A
Rating: 2 out of 5
I received torn engine gaskets and damaged parts
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Response from MiniMX
Hello, I am sorry if a part arrived damaged, I do not see any email from you, please send us photos and we will do what is necessary as soon as possible to resolve the issue. Have a nice day
A
Rating: 1 out of 5
I still haven't received the gift I was supposed to get with my order
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Response from MiniMX
Hello, I think you did not select the gift because after checking it does not appear in your order, so it is not an oversight. Don't hesitate to call us for your next order, we will be happy to add it for you :) have a nice day
A
Rating: 1 out of 5
The last time perfect delivered the next morning, for the last order it's been 6 days that I'm waiting for my order
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Response from MiniMX
Hello, your order is being delivered today after leaving Thursday afternoon, there was simply the weekend plus the holiday, the delays are normal with the carrier you chose. Have a nice day :)
A
Rating: 2 out of 5
Delivery is terrible
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A
Rating: 1 out of 5
I bought a rim from them and two days later it was dead because my spokes were loose, not very professional!
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A
Rating: 2 out of 5
Not very precise on the exact correspondence of items for different motorcycle models and the chat does not clarify more.
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Response from MiniMX
Hello, we always try to provide as much information as possible and respond accurately, I am sorry if the response you received did not meet your expectations, hoping to see you again very soon with us and do not hesitate to call if needed. Have a nice day :)
A
Rating: 1 out of 5
Good product but the delivery is too long
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Response from MiniMX
Hello, you were delivered in less than 72 working hours, which is the normal delay with GLS, if you want to be delivered faster there is express delivery Chronopost before 1pm which is offered on the site. Looking forward to it, have a nice day :)
A
Rating: 1 out of 5
I received a broken part and I tried to call to get a refund and no one answers me
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Response from MiniMX
Hello, our offices are open from 9am to 6pm, there is always someone available, otherwise I invite you to send an email to [email protected] :)
A
Rating: 2 out of 5
Ordered on Thursday evening, 24-hour delivery, so I should have received it on Saturday as I was told by email. On Saturday, an email saying I would only get it on Monday, then on Monday another email to finally receive it on Tuesday. Delivery needs to be reviewed...
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Response from MiniMX
Hello, I am really sorry for the delivery delay, unfortunately in some cases we are dependent on the carriers, we shipped as quickly as possible. See you soon at Mini MX
A
Rating: 2 out of 5
Trouble with the order of a 250crz 2023? Fork 150crz or sticker 150 on a 250crz. After-sales service shouldn't be disturbed too much during nap time
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Response from MiniMX
Hello, we have received the necessary items, just contact us to arrange the situation, there have indeed been some decoration hiccups on the motorcycles but these are only graphic elements and not parts. Have a nice day :)
A
Rating: 2 out of 5
Hello. Instead of having the order in 48h / 72h as specified at the time of the order, I received it 6 days later and because I went to pick it up directly at the delivery agency. Moreover, the boxes were torn everywhere. The calendar was bent on all sides. Honestly, it leaves something to be desired...
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Response from MiniMX
Hello :) you placed the order on 18/04 at 8:30 PM, it was therefore shipped on 19/04 in the afternoon and arrived at the Angers delivery agency on 21/04 at midnight, less than 48 working hours since it left our place, you chose to pick it up and therefore received it in less than 72h since it left our place, honestly it is difficult to do better, we always give our best to ship as quickly as possible even during this busy period. We are sorry if you were disappointed but we hope to see you again very soon! I wish you a good day
A
Rating: 1 out of 5
Rubbish.
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A
Rating: 2 out of 5
Half of the ordered parts do not match!
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A
Rating: 2 out of 5
Very nice wheels, I mounted them perfectly and after 100 meters of riding the inner tube exploded (manufacturing problem)
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A
Rating: 1 out of 5
I received the inner tube that was already punctured!!!
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Response from MiniMX
Hello, we are sorry for the inconvenience, I do not see any email with this address, can you please do it so that we can take the necessary steps? Have a nice evening
A
Rating: 1 out of 5
3 times that the delivery is not respected
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Response from MiniMX
Hello, you ordered at 7 PM on Wednesday evening, so after the opening hours, the order was shipped on Thursday and you were delivered on Friday, which is 24 hours. We always try to do our best; we are not Amazon yet, we don't work at night, but we do everything to make it go as fast as possible ;) Have a good evening
A
Rating: 1 out of 5
The items do not match, too big or too small...
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Response from MiniMX
Hello, you ordered an air filter for PW 50, what is the exact problem, please?
A
Rating: 1 out of 5
Ordered a 15mm axle wheel and received a 12mm axle wheel. First outing, the pinion fixation broke. Very disappointed.
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Response from MiniMX
Hello, we are sorry if you encountered a problem. After checking, the correct item was scanned, and I do not see any email from you regarding a reference error. Could you please contact us to clarify this? Have a good evening.
A
Rating: 2 out of 5
I haven't received anything while waiting.
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A
Rating: 1 out of 5
Following the delivery, visually well packaged, I signed for the delivery. Once unpacked, surprise: the gear selector was bent, oil leak at the axle.
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Response from MiniMX
Hello, I am sorry if there was a problem. I do not see any email from you; however, with customer service, please contact us as soon as possible to resolve the issue. Have a good evening.
A
Rating: 1 out of 5
I ordered my wheel, and after 1 week, one of my bearings stopped turning and damaged my wheel.
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Response from MiniMX
Hello, I do not have a customer service request regarding your problem. Please do not hesitate to contact us. I advise you to grease your wheel well when you mount a new wheel. See you soon :)
A
Rating: 1 out of 5
I ordered a chain sprocket; in the photo, there is the fixation. I ordered it, and when I received it, there were no fixations. In very small print, it says fixation not provided, so why take the photo with the fixations? It's misleading... For my first order, I am very disappointed and will not order again.
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Response from MiniMX
Hello, we are sorry that you are disappointed, but some items depend on arrivals, which is why it was specified in the description that the fixations were not provided. Hoping to see you again soon among us :)
A
Rating: 2 out of 5
2 parts out of 5 ordered that I had to modify to fit
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Response from MiniMX
Hello :) the compatibility of parts can vary from one model to another, I advise you to call us next time before your order so that we can advise you better, as I do not see any email from you. Looking forward to it :)
A
Rating: 1 out of 5
Terrible customer service; we have to find the fault ourselves for them to send us the defective part, arrived with scratches and they do not want to replace the fairings.
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Response from MiniMX
Hello, it was about micro scratches that unfortunately happen. We offered you a voucher to use on the site. Regarding the fault, unfortunately, if we do not know it, it is difficult to help you. That is why we ask you to identify the fault in order to resolve it if there is a problem. Have a good day :)
A
Rating: 1 out of 5
Received the broken cylinder head with missing valve stems.
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Response from MiniMX
Hello, I do not see the valve stems on your order and no email regarding a broken cylinder head with your email address. Please do not hesitate to contact us to resolve the issue :)
A
Rating: 2 out of 5
We ordered a motorcycle and received a motorcycle of a different color. The after-sales service can do nothing for me and no response to my emails. Too bad considering the price.
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Response from MiniMX
Hello, we did not receive the photos we requested by email, that is why we did not respond. I invite you to send us the requested photos via email directly from your mailbox and we will process your request as quickly as possible as we do for each of our clients :) Waiting for your news, have a nice day [email protected]
A
Rating: 2 out of 5
I give 2 stars because delivery costs are very expensive in addition to customs fees upon receipt
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Response from MiniMX
Hello, I am sorry but you live in Guadeloupe, we ship from mainland France, we cannot really be held responsible for customs fees or transport costs for such a distant destination ^^ We have the merit of offering you our products despite the distance :) See you soon