Customer reviews of MiniMX

9 /10

Based on 27 545 published reviews

5 19,5k 71% 4 4 702 17% 3 1 665 6% 2 622 2% 1 1 046 4%

Summary of reviews

The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.

Reviews 1 and 2 stars

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Acheteur Vérifié

Published on 21/03/2023 à 19h11

More expensive for the return than the inner tube.

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Response from MiniMX Published on 22/03/2023

Hello, what problem did you encounter?

Acheteur Vérifié

Published on 20/03/2023 à 14h16

The box was smashed and my exhaust spring is missing

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Response from MiniMX Published on 22/03/2023

Hello, we are sorry for the inconvenience, however I do not see any emails from you and unfortunately if we are not aware, it is difficult to remedy. Do not hesitate to contact customer service [email protected] Waiting for your news :)

Acheteur Vérifié

Published on 20/03/2023 à 11h35

N/A

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Acheteur Vérifié

Published on 20/03/2023 à 11h19

New engine new harness no ignition?

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Response from MiniMX Published on 22/03/2023

Hello, we have just received your email, the customer service will process your request as soon as possible

Acheteur Vérifié

Published on 20/03/2023 à 10h04

Part not compatible with the 160 crz.

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Response from MiniMX Published on 22/03/2023

Hello, the part should be compatible. Could you please send us photos by email of your assembly? [email protected]

Acheteur Vérifié

Published on 19/03/2023 à 13h21

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Acheteur Vérifié

Published on 18/03/2023 à 12h59

I am still waiting for my order. The 48/72 hour deadlines are absolutely not respected.

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Acheteur Vérifié

Published on 14/03/2023 à 09h43

I received an incomplete high-end clutch crown; the photo showed all the parts! With the same photo (and at the same price), competitors sell the complete material. I am told: 'non-contractual photo'. Wonderful. I am wasting time, my son will not have the parts in time for the championship, and I have to pay for the return. Very disappointed with the service.

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Response from MiniMX Published on 17/03/2023

Hello, I am sorry that you are disappointed, but the description corresponds well to the item received. Have a good day :)

Acheteur Vérifié

Published on 13/03/2023 à 07h51

I had a big problem with the chain derailleur; it broke. I would like a refund. Not good quality.

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Response from MiniMX Published on 17/03/2023

Hello, for customer service requests, you need to contact customer service by email or phone; we will respond as soon as possible :) [email protected] or 09.72.39.05.37

Acheteur Vérifié

Published on 12/03/2023 à 07h56

A punctured inner tube among the 2 received

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Acheteur Vérifié

Published on 11/03/2023 à 13h38

The motorcycle I received is full of problems. Given the price, with the electric starter that doesn't work, a dead fuse, the deco kit glued hastily, this was my first and last order.

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Acheteur Vérifié

Published on 10/03/2023 à 09h33

Too bad the line normally intended for a CRF 110 frame does not fit. I had to modify my original line for the mounting and alignment of the cartridge. The UNI air filter ordered in 51 for a 28 type PWK carburetor is too big, I had to tighten it all the way and still the hold is not great. I am a good customer with you. I hope to receive at least a commercial gesture from you for the inconvenience caused.

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Acheteur Vérifié

Published on 05/03/2023 à 12h46

I bought a Lifan 125 engine, timing chain misaligned, valve clearance not good, with that I took the stage 2 ignition, the CDI does not work and neither does the coil

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Response from MiniMX Published on 07/03/2023

Hello, we are sorry if you encountered problems, however it is rare for the parts not to work. I do not see any email from you to customer service. The valve clearance is not necessarily set from the factory like on motorcycles, if you encounter difficulties in your assembly do not hesitate to contact customer service by pressing 3 to speak directly with the technician. Have a nice day

Acheteur Vérifié

Published on 04/03/2023 à 17h25

Flat tire upon arrival, I find it a shame for a wheel costing 100 euros

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Response from MiniMX Published on 07/03/2023

Hello, your customer service request has been taken into account today after receiving your email, as we always do when there is a problem. We hope you are satisfied with the handling. Have a nice day :)

Acheteur Vérifié

Published on 03/03/2023 à 08h46

I have always ordered from you, I have never been disappointed, but now I am missing a part in the package

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Response from MiniMX Published on 07/03/2023

Hello, I see that your two packages have been delivered, do you have all your parts? Because I don't see any customer service request from you. Have a nice day :)

Acheteur Vérifié

Published on 28/02/2023 à 10h45

Delivery 24/48h not respected. We are still waiting for the motorcycles. Following the purchase of 2 motorcycles, we still have not received our loyalty points... the next order will be on SmallMx.

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Response from MiniMX Published on 01/03/2023

Hello, your order was placed on Wednesday 22, shipped on Thursday 23 with SCHENKER, depending on the distance vehicle deliveries are from 24H to 72H, the delivery occurred on Tuesday 28, which is 3 working days after shipment, it should be taken into account that the carrier does not deliver on weekends. I apologize for the misunderstanding regarding the delay, but the delay cannot be shorter... regarding your points they are automatically validated 14 days after shipment but we can force it which I am doing right now. We care about customer satisfaction and hope that this misunderstanding about the delay, despite being honorable, will allow you to trust us again. In any case, we will do our best to satisfy you. Best regards, The Mini MX team

Acheteur Vérifié

Published on 27/02/2023 à 11h26

deliver between 48h and 72h you can pick it up

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Response from MiniMX Published on 07/03/2023

Hello, I see on the order tracking that there was indeed a bit of a long delay, we apologize for that, we are dependent on the carriers and unfortunately, unforeseen events happen. The indicated delays are a general average. Hoping that you are satisfied with the motorcycle. Have a nice day :)

Acheteur Vérifié

Published on 25/02/2023 à 16h08

New fuel filter that leaks right after installation.... I hope for a commercial gesture from MiniMX.

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Response from MiniMX Published on 07/03/2023

Hello, I see that the customer service has processed your request hoping that you are satisfied. Have a nice day

Acheteur Vérifié

Published on 21/02/2023 à 16h07

Lack of additional information, useless purchase, whereas if I had been properly guided towards compatible parts, it would have been simpler for everyone. I thought it would be better, but in terms of information, it's 0 out of 10, apart from not understanding the question or as written on the site, it helps us a lot. Really a shame, so I prefer to get a refund and be well informed by a real passionate seller because my engine is not given.

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Acheteur Vérifié

Published on 21/02/2023 à 14h15

Engine is fine but I received a CDI that doesn't work so I'm quite disappointed...

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Response from MiniMX Published on 21/02/2023

Hello, we apologize for the problem, customer service will contact you to resolve it. Have a nice day :)

Acheteur Vérifié

Published on 19/02/2023 à 14h28

I am disappointed, nothing was working on it. I had to reorder from another site.

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Acheteur Vérifié

Published on 19/02/2023 à 13h54

Not the right size that I received.

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Acheteur Vérifié

Published on 18/02/2023 à 18h01

Ordered, paid, and never received, great...

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Acheteur Vérifié

Published on 18/02/2023 à 14h35

I did not receive it.

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Response from MiniMX Published on 20/02/2023

Hello, Your package left our warehouse on 13/02, it is apparently still in transit according to the tracking, it should be delivered to you in the coming days. It is quite surprising that Chronopost takes so long because normally delivery with them is rather 48 hours for Belgium. If no delivery is made, please contact our services or directly with Chronopost to resolve the situation. Best regards, Mini MX

Acheteur Vérifié

Published on 14/02/2023 à 11h42

I had ordered a quick pull with cable and sheath, I received a different pull than the one ordered and the same for the sheath color.

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Response from MiniMX Published on 15/02/2023

Hello, we apologize if there was a problem, which cable did you want? And which cable did you receive, please?

Acheteur Vérifié

Published on 13/02/2023 à 10h44

Axle not the right size

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Response from MiniMX Published on 14/02/2023

Hello, what is the exact problem please? The size does not match the description?

Acheteur Vérifié

Published on 11/02/2023 à 10h53

I ordered a reinforced chain, so the quick link must also be reinforced. I mounted it, rode for an hour, and it broke. Really disappointed with the quality. What a shame.

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Response from MiniMX Published on 14/02/2023

Hello, we apologize for the inconvenience caused, but there is no defect on this product. Was the link correctly installed? Did you contact customer service for an exchange? Have a nice day :)

Acheteur Vérifié

Published on 11/02/2023 à 09h30

Lots of defects on the tiles I ordered in the deco kit, many pieces are missing. I don't want to leave a comment, I know you can do better. Thank you.

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Response from MiniMX Published on 14/02/2023

Hello, what is the exact problem because the kit you purchased is complete and corresponds to the ERZ models. We recently assembled one and there were no problems. I await your news. Have a nice day.

Acheteur Vérifié

Published on 07/02/2023 à 20h28

Tire ordered, a pack of Kendal in 90 in stock, stock error, refund planned but not made, and sending low-quality vee rubler tires. I order the tires separately from the unavailable pack, I receive vee rubler tires instead of Kendal again. In the process of refund. The problem, the time lost.

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Response from MiniMX Published on 08/02/2023

Hello, we apologize for the inconvenience. We preferred to send you available tires without a response from you to our email so that the delay would not be extended. We apologize if this initiative did not suit you, do not hesitate to contact us for an exchange with customer service. See you soon on Mini MX! Have a nice day :)

Acheteur Vérifié

Published on 07/02/2023 à 17h23

Package never received

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Response from MiniMX Published on 08/02/2023

Hello, it seems that your package is being returned to the sender, customer service will contact you to explain why the delivery could not be made in order to take the necessary steps. Have a nice day :)

Acheteur Vérifié

Published on 06/02/2023 à 20h57

I ordered a pull handle and an ignition plate. Broken handle + ignition plate that does not work. Avoid.

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Response from MiniMX Published on 08/02/2023

Hello, we are sorry if the ordered products do not suit you, however, I cannot find any trace of an email from you with customer service. We handle all requests and always do what is necessary to remedy the situation. Awaiting your news, have a nice day :)

Acheteur Vérifié

Published on 06/02/2023 à 09h54

Despite a reactive presence on customer service (email, phone), there is a big issue with the knowledge of the material sold.

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Response from MiniMX Published on 07/02/2023

Hello, we apologize for the inconvenience, mistakes unfortunately happen, however we have done what is necessary by sending you the correct product. See you soon, have a nice day :)

Acheteur Vérifié

Published on 04/02/2023 à 12h45

For the delivery, nothing to say. We received the quad in December, it was a gift for our son. First use today, no way to start it, impossible... Disappointment for our son and for us, given the price... The quad hasn't even been used yet and it already needs to go for repairs...

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Response from MiniMX Published on 07/02/2023

Hello, we are of course sorry that you encountered difficulties with starting it, did you call or send an email to customer service so that our technician could help you? [email protected] 09.72.39.05.37 Have a nice day

Acheteur Vérifié

Published on 23/01/2023 à 14h32

I paid for express delivery which is absolutely not the case and no commercial gesture from Mini MX. I find this completely unfair, even if it is not them who deliver. I pay for a service on their site, it is up to them to ensure that the announced and paid delivery time at the order is respected!!! No promo code, no credit note, absolutely no gesture from them!! It's shameful.

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