The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
After checking the package, I called the headquarters who told me to send an email to resolve the issue as quickly as possible. Since then, no news!!!
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Response from MiniMX
Hello, my colleague replied to you by email yesterday and took the necessary steps with a reshipment of parts, do not hesitate to check your spam or call us back but the necessary has been done. Have a nice day :)
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Acheteur Vérifié
Rating: 2 out of 5
No parts matched my motorcycle so return at my expense of 15 euros very disappointed
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Response from MiniMX
Hello, we are sorry that the parts do not correspond but you should not hesitate to ask before making your purchase, our customer service is always available by phone to advise you. The return procedure at your expense is a normal procedure specified in our T&Cs. The refund for the parts is indeed in progress. Have a nice day :)
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Acheteur Vérifié
Rating: 2 out of 5
The delivery was fast but disappointed with the product
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Response from MiniMX
Hello, is it possible to have a bit more precision on your dissatisfaction please?
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Acheteur Vérifié
Rating: 1 out of 5
I ordered a 125 cc piston cylinder and ended up with a 140 cc cylinder and the package was damaged
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Response from MiniMX
Hello, If an error slipped into your order, you can contact us by email at [email protected] so that we can find a solution
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Acheteur Vérifié
Rating: 1 out of 5
Very poor communication from the site The item was available at the time of my order Parts never received after complaint The contact person named Killian (sales assistant) is not at all welcoming and does not represent your brand and image well I will not return to your site
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Response from MiniMX
Hello, After a lack of response from you to various contact attempts over a period of 13 days, we have decided to refund you for the unavailable part in order to simply ship the rest of your order. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
Joint not compliant with the description
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Response from MiniMX
Hello, we are sorry that this product does not meet your expectations. It is, however, a product that is successful and satisfies the majority of our customers. It also receives a very honorable rating on our site. Our sales team remains at your disposal at 09.72.39.05.37
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Acheteur Vérifié
Rating: 2 out of 5
Part arrived quickly but mediocre quality
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Response from MiniMX
Hello, we are sorry that this product does not meet your expectations. It is, however, a product that is successful and satisfies the majority of our customers. It also receives a very honorable rating on our site. Our sales team remains at your disposal at 09.72.39.05.37
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Acheteur Vérifié
Rating: 1 out of 5
Not a great new and defective part
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Response from MiniMX
Hello, We apologize for this inconvenience. Please check your email, our customer service will try to contact you to find a solution.
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Acheteur Vérifié
Rating: 2 out of 5
The delivery took more than a week due to a lack of API between Oney and the minimx site. In the end, I had to prove that I had received a confirmation from Oney for my order to be processed when I was assured that the order would be processed as soon as the information was received from Oney. In short, poor handling and no compensation for the error.
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Response from MiniMX
Hello, We are sorry for this inconvenience, indeed as soon as we receive the Oney confirmation we process the order. Unfortunately, in your case, we had not received the information from Oney. I see that when you contacted us, customer service handled your request and was able to prepare your order that day so that it could be sent as quickly as possible. If you would like a commercial gesture, you can send us an email following the exchange you had to reopen the file.
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Acheteur Vérifié
Rating: 1 out of 5
Hello I want to be refunded thank you best regards
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Response from MiniMX
Hello, for customer service please contact our customer service by email at [email protected] Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
The customer service is useless, does not answer calls, paid to return a package and the result is the package comes back to me, the moral of the story is I paid for nothing, and these people never respond!
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Response from MiniMX
Hello, Our customer service is available by phone at 09.72.39.05.37 and by email at [email protected] It seems that we have not received any email from you, our responses are generally quite quick (about 24 hours or less). We invite you to send an email to find a solution together to your problem.
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Acheteur Vérifié
Rating: 1 out of 5
The delivery was as usual perfect, however in the plastic kit ordered and received the parts are poorly adjusted!!
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Response from MiniMX
Hello, is it possible to have more details about the problem please? Do not hesitate to call us so we can discuss it Have a nice day
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Acheteur Vérifié
Rating: 2 out of 5
The descriptions are false
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Response from MiniMX
Hello, what is the problem encountered please?
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Acheteur Vérifié
Rating: 2 out of 5
I stand by my position in maintaining that there are problems with my orders.
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Response from MiniMX
Hello, We are in the process of exchanging with you to resolve your issues.
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Acheteur Vérifié
Rating: 2 out of 5
Out of 2 orders placed, each time there was a problem. Merchandise that remains of good quality. Very professional customer service and attentive. I only give 2 stars because I am partly disappointed not to be able to enjoy my parts as soon as I received them.
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Response from MiniMX
Hello, We are sorry for these inconveniences, we are doing our best to correct these problems so that they do not happen again, and we are looking for solutions so that you can use your products to the fullest.
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Acheteur Vérifié
Rating: 1 out of 5
Product not compliant, ordered a complete rear rim with inner tube, tire, disc and crown and at the time of assembly I notice that it is warped because poorly spoked and no response following the email to minimx for this dispute
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Response from MiniMX
Hello, we are sorry that this product does not meet your expectations. It is, however, a product that is successful and satisfies the majority of our customers. It also receives a very honorable rating on our site. Our sales team remains at your disposal at 09.72.39.05.37 or by email at [email protected]
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Acheteur Vérifié
Rating: 1 out of 5
Average site, possible to improve especially to find choices
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Response from MiniMX
Hello, thank you for this relevant remark, we are working on it every day Have a nice day :)
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Acheteur Vérifié
Rating: 1 out of 5
Horrible customer service, I am forced to file a complaint for which I did not receive my order but where is the world going, it’s crazy it’s scary
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Response from MiniMX
Hello, the tracking indicates your package was delivered on Saturday, November 12, we also have no exchange with you in our emails, do not hesitate to contact us to clarify the situation Have a nice day :)
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Acheteur Vérifié
Rating: 1 out of 5
Package I liked received
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Response from MiniMX
Hello, GAMM VERT - ROUTE DE LORREZ LE BOCAGE - 77620 - EGREVILLE - FR your package is at this pickup point, the one you initially chose being unavailable. Chronopost has notified you. Don't hesitate to contact us for this kind of situation. Have a nice day :)
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Acheteur Vérifié
Rating: 1 out of 5
Package received 1 day after the delivery date and on the day of delivery received 2 hours late, delivery really needs to be reviewed, very bad delivery person
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Response from MiniMX
Hello, you placed an order on Monday at 5:30 PM the pickup had already been made, your package therefore left on Tuesday afternoon and was delivered to you on Wednesday at 2 PM which is less than 24 hours which seems acceptable. If the time did not suit you, we are sorry but this is independent of our will. See you soon :)
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Acheteur Vérifié
Rating: 1 out of 5
The product is not compliant. Communication with customer service is very poor, despite frequent requests for information on how the problem will be resolved. No solution has yet been proposed. Even worse: radio silence from minimx.
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Acheteur Vérifié
Rating: 1 out of 5
Broken product not satisfied
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Response from MiniMX
Hello, is it possible to have more precision please?
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Acheteur Vérifié
Rating: 2 out of 5
During the break-in of the new motorcycle bought a week and a half ago, the exhaust protector fell off, no spring to hold the exhaust
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Response from MiniMX
Hello, could you please send us an email before the customer service takes charge of your request? Have a nice day :)
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Acheteur Vérifié
Rating: 1 out of 5
Received quickly, disproportionate packaging the parts are moving around in the box (complete boxes yx 150/160, piston, segment, engine gasket kit! Crushed and broken segment
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Response from MiniMX
Hello, We apologize for the inconvenience caused, could you please send us photos by email to [email protected] of the package and the products received so that we can take the necessary steps please have a nice day :)
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Acheteur Vérifié
Rating: 1 out of 5
The clutch cable was changed last night I used it for 1 hour it broke
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Response from MiniMX
Hello, we apologize for the inconvenience, could you please send us an email to [email protected] so that customer service can address the problem please Have a nice day :)
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Acheteur Vérifié
Rating: 1 out of 5
Out of stock on a product, I call to unblock the order and choose another color... In the end, another model of pot and cheaper without any refund of the difference... Commercial gesture? What huh? If you don't ask, you get nothing like the refund of the difference... In other words, theft! Anyway, first and last time... By the way, the cartridge doesn't even appear in the order!
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Response from MiniMX
Hello, we have replaced the out-of-stock product with an equivalent product that does not justify a refund and we contacted you by email and phone before doing so. Have a nice day :)
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Acheteur Vérifié
Rating: 2 out of 5
It took a week to realize that the fork was not in stock with them. I paid for a fast delivery that they were not able to refund me
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Response from MiniMX
Hello, as discussed with you on the phone, we apologize for the inconvenience and hope to see you again soon with us. Have a nice day :)
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Acheteur Vérifié
Rating: 1 out of 5
I never received the order, and I was not refunded. I have tried several times to contact customer service, who each time was supposed to call me back. Obviously, I was never called back.
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Response from MiniMX
Hello, Your order indicates a delivery on 20/10/2022 at the Flemalle depot (see your tracking on your account), the order left on 18/10. I think you should receive your package quickly they also indicate that an SMS has been sent to you. Can you check the tracking and contact the carrier, I think everything should be back to normal. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Too many parts do not hold up, poor quality that's all, the price should not be an excuse. Do not buy minimx brand parts. It's a waste of time and money. Poor machining, filings, burrs, dents, poorly done paint. It's too much, with every order there is a problem and customer service is terrible, the person looks down on you and tells you that you should only buy the brand.. nice mentality!
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Response from MiniMX
Hello, a return of parts that you do not like is always possible, I tried to contact you by phone to exchange with you this morning but no response don't hesitate to call us. The parts are standard parts for YX or Lifan engines, we have no particular feedback on the quality of our parts, it is always possible to be unlucky but customer service always responds to arrange the situation. See you soon on Mini MX :)
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Acheteur Vérifié
Rating: 1 out of 5
Site that prefers to steal you 16€ of gift voucher, while I have to order 2 motorcycles (more 1850€ anyway) by the end of the year..... The main lines: I had to claim my points for a Pocket cross purchase. Points that were attributed to me in the form of a gift voucher valid for 1 year. And looking at my account I see that it is only valid for 10 days !!!!! Already a lie. I contact them by phone, they tell me that it is indeed valid for 1 year. Big lie...... And as I told them, my voucher has disappeared !!!!!! Since then no response from them, all my emails remain unanswered ........ All this for 16€ while I make quite a few orders !!!!! And last thing regarding the orders: Very often the selected gift is not included in the package. My last order: Ordered a 125cc ignition Received a 140cc one !!!!!! The flywheel puller, the first two threads of the screw received a shock, had to redo the threading for it to work properly ... I said nothing at the time except for the ignition where I wanted to be sure it would fit my engine ?!?!?! But for the rest I managed. But I do not appreciate at all their way of diverting the discount vouchers they grant us or that we have to claim our points earned with our orders when it is one of their selling arguments....
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Response from MiniMX
Hello, At no time do we delete or withdraw gift vouchers granted to our customers, I think you are not looking in the right place on your account and after verification they are correctly listed (the voucher for the points and your gift voucher for the commercial gesture). Loyalty points are valid for 1 year and not 10 days, I confirm it again! You have converted your loyalty points (menu my loyalty points) into a gift voucher checked in the menu "Your discount vouchers", the validity date is noted 30/09/2023 (so 1 year) and the voucher is indeed available on your customer account (I have verified it). Following our last conversation a commercial gesture has been credited to your account for the transport at 11.95 valid also for one year and expires on 21/10/2023. The ignitions for 125cc are the same for 140cc 150cc, 88cc, 107cc, 110cc because the ignitions are not a notion of engine power, the indication on the products/item sheets is more of an indication helping to sell and inform the customer of its compatibility, so no worries it fits. Regarding loyalty points, they convert after 15 days after delivery, also leaving a delay for the return of the merchandise if needed. We allow ourselves to "by pass" the delay when our customers ask us out of courtesy but normally it is 15 days after delivery. We always respond and try to be understanding when there is a "problem" our goal being to satisfy our customers as best as possible and we have proven it to you during your delivery issue. I sincerely hope you will take the time to check your customer account and confirm my statements, if you have a problem we are always available by phone email or chat and we strive to respond to all our customers non-stop from 9 AM to 6 PM from Monday to Friday. Best regards, The Mini MX customer service
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Acheteur Vérifié
Rating: 2 out of 5
I did not receive the correct bearings and the handlebar is buggy
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Response from MiniMX
Hello, After checking, the picking corresponds well to the order placed, do not hesitate to send us an email with photos so that we can see your problem please. Waiting for your response. Have a nice day :)
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Acheteur Vérifié
Rating: 1 out of 5
For the Minimix service nothing to say, my order was shipped the same day, customer service is attentive. However, as for their delivery partner (schenker) it's really nonsense, to reach their customer service is really not easy because no one answers the phone the chatbot on the site makes you wait 20 minutes telling you that an agent will join the conversation. Once you manage to reach them and delivery is scheduled they offer you a super wide time slot from 10 AM to 4 PM for you to figure out how to free yourself. Which is quite unprofessional since a delivery person has a delivery route to do during the day as well as the distances between each delivery point so they have the possibility to give an approximate arrival time.
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Response from MiniMX
Hello, following our telephone exchange today, we confirm that the delivery slots are specific to our logistics partners. Mini MX, like the majority of online sites, is not dependent on the delivery appointments made, we are sorry for that. We thank you however for appreciating our commercial service which remains at your disposal for any other requests. We look forward to serving you again. Have a nice day The Mini MX team
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Acheteur Vérifié
Rating: 1 out of 5
It took almost 1 month to receive the order and moreover the carburetor that I ordered is ready for gasoline. Very disappointed I will not order again on your site
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Response from MiniMX
Hello, your order left on October 5 and delivery is scheduled for today which is 4 working days and not a month :) Have a nice day :)
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Acheteur Vérifié
Rating: 1 out of 5
The tire was torn and the inner tube punctured I will not place any more orders unfortunately
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Response from MiniMX
Hello, in a case like this I invite you to contact customer service by email accompanied by photos to verify the problem, customer service is very available and if it is an error on our part we will take care of remedying the situation. We apologize for the inconvenience caused and look forward to hearing from you Have a nice day :) [email protected]
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Acheteur Vérifié
Rating: 1 out of 5
Never received my order so 300 euros in the air I find it not normal especially knowing that I paid for delivery to make it faster but in the end no it's been a week since I have nothing
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Response from MiniMX
Hello, we apologize for the inconvenience your package left on Tuesday evening and it seems there were problems with the delivery information that caused a delay. Your tracking indicates a delivery today. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
!!!!
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Response from MiniMX
Hello, what is the problem please?
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Acheteur Vérifié
Rating: 1 out of 5
Wrong parts received
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Response from MiniMX
Hello, is it possible to have more details about your problem please?
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Acheteur Vérifié
Rating: 2 out of 5
The site is good but after two orders with them, both are not the correct references (Mikuni jets not compatible and head gaskets either) might as well buy directly on Aliexpress + Impossible to make a return because the return costs are obviously at my expense, the handling and shipping costs at the time of order will probably not be refunded either, so in the end you will lose more money making a return than what you will recover.
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Response from MiniMX
Hello, we are sorry to see that you are not satisfied with your purchases. The customer service will get in touch with you to have a constructive exchange. Can you please specify what is your engine for the YX 52.4mm head gasket, round oil passage (important to avoid confusion with the oval passage of Lifan)? Also regarding the Mikuni jets, which carburetor are they not compatible with, a MIKUNI? Have a nice day :)
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Acheteur Vérifié
Rating: 2 out of 5
Missing screws for valve cover
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Response from MiniMX
Hello, could you please send us an email with a photo of what you received at [email protected] so that we can initiate the procedure to remedy the situation, please? Have a nice day :)
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Acheteur Vérifié
Rating: 1 out of 5
Very difficult to adjust the carburetor, after several calls no one was able to help us very limited, yet this is not the first motorcycle we buy on the site, otherwise the motorcycle is prettier in real life than in the photo
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Response from MiniMX
Hello, we are sorry if the help did not meet your expectations however it is difficult to adjust a carburetor over the phone, we always try to help our customers as much as possible, do not hesitate to call us back if you need more details. Have a nice day :)
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