The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Mixed review, one product out of three is not great and does not fit directly without modification, among other things the ordered exhaust line is unsuitable for the received cartridge even though it's a set, engine protection cover modified as it does not fit all horizontal 4t engines without starter (crz125). ...
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Response from MiniMX
Hello, we are really sorry for this bad experience, the customer service will get in touch with you to remedy the situation. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
The delivery was made within the deadlines.
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Response from MiniMX
Hello, according to the tracking your package was indeed delivered in 2 working days, the number of stars and the comment do not seem to match. Do not hesitate to contact customer service if you wish to exchange. Have a nice day :)
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Acheteur Vérifié
Rating: 1 out of 5
I am very disappointed, I ordered a CDI Racing V2 supposedly universal, but when I plugged it in it burned out. Your service replied that I should order an original type CDI??? One wonders what you mean by universal, moreover the brand of my engine appeared on your compatibility list??? Really very disappointed with your service, from now on I will avoid ordering on your site and encourage my friends to do the same.
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Response from MiniMX
Hello, we are sorry that you were not satisfied with your purchases, customer service will contact you during the day to try to remedy the situation. Have a nice day :)
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Acheteur Vérifié
Rating: 1 out of 5
I do not recommend at all I ordered a CRF79 type tank and I received a CRF50 type instead, and for the return let's not even talk about it I am still waiting for my tank or my refund after 2 weeks still nothing
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Response from MiniMX
Hello, we are sorry for the inconvenience, as discussed with customer service a solution has been found. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
Like the last 3 orders placed here the parts arrive damaged... This time it's a handlebar that arrived bent Response from customer service if it wasn't you who damaged it we will refund you so in this sentence I understood that I could sit on the refund... And that if I don't spend again my thread is not ready to get back on its motorcycle...
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Response from MiniMX
Hello, we are sorry for the inconvenience customer service will get in touch with you to remedy the situation. Have a nice day :)
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Acheteur Vérifié
Rating: 2 out of 5
Still haven't received my order
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Response from MiniMX
Hello, we are sorry for the inconvenience, your package is currently being cleared through customs and will arrive shortly. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
Hello still not received my rain gear
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Response from MiniMX
Hello, your package has been at the relay point since 03/09/2022, two days after your order. Have a nice day :)
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Acheteur Vérifié
Rating: 1 out of 5
I never received them !!!!!! No poster in the box !!!! I demand a refund!
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Response from MiniMX
Hello, the tracking shows us that the package was delivered to the relay point of your choice within the regulatory time, we apologize for the missing "poster" gift in your order, rest assured it will not be charged as it is a gift. Do not hesitate to contact us at 0972390537 on your next order we will add it as well as other goodies to your next order, our customer service is at your disposal :) Again all our apologies. Have a nice day
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Acheteur Vérifié
Rating: 2 out of 5
I spoke to the person on the phone to be sure of my order and in the end one part does not match at all
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Response from MiniMX
Hello, we are sorry if there was a problem with your order, the customer service will contact you to find a solution. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
I still haven't received anything
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Response from MiniMX
Hello, your package has been available at the relay point since 6/09/2022 that is the day after your order difficult to do faster ^^' our customer service is at your disposal at 0972390537 Have a nice day :)
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Acheteur Vérifié
Rating: 1 out of 5
Not received poster
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Response from MiniMX
Hello, we are sorry but you did not select a poster in your order this is not an oversight on our part. Our customer service is at your disposal at 0972390537 Have a nice day :)
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Acheteur Vérifié
Rating: 2 out of 5
Big scammers, lie about the products but fast delivery
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Response from MiniMX
Hello, we are sorry if you were not satisfied with your purchases, the customer service is available at 0972390537 if you wish to exchange. Have a nice day :)
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Acheteur Vérifié
Rating: 1 out of 5
Not reliable. I was sent a 4t motorcycle with 2t oil and on top of that the engine runs poorly, I already had to make a carburetor adjustment when these are factory settings anyway, I do not recommend this seller.
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Response from MiniMX
Hello, We are sorry that you are not completely satisfied. After analyzing your order, we did send you 4-stroke oil. Regarding the engine, the carburetor adjustment is not a factory setting but rather an adjustment that falls to the buyer as indicated in the product technical sheet: "Vehicles are delivered in factory configuration, on a pallet. It is the buyer's responsibility to complete the assembly of the vehicle (fork, shock absorber, handlebars, tightening of spokes...) and to ensure the start-up as well as the adjustments (notably valve clearance, carburetor adjustments, jet, etc...)." I invite you to contact customer service if you need assistance. We are at your disposal from 9 am to 6 pm from Monday to Friday :) Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
Starter received but the springs are not engaged in the notches so it pulls in the void ...
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Response from MiniMX
Hello, we are sorry for this inconvenience and we apologize. Our customer service team will get back to you as soon as possible to remedy the situation. Best regards, The MMX team
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Acheteur Vérifié
Rating: 2 out of 5
Customer service gives wrong information and responds 1 out of 5 times
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Response from MiniMX
Hello, we are sorry if any information provided by customer service was incorrect. To better understand your dissatisfaction and always with the aim of improving, what information was conveyed to you? Please note that we are open from Monday to Friday from 9 am to 6 pm and that we respond to all our customers. Our sales team is located in our offices in France and answers all calls during opening hours non-stop. It may happen that all lines are occasionally busy, but we always end up responding. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
I ordered a mini bike for my daughter's birthday more than a week before the big day, the delivery was supposed to be made within 72 hours after the purchase and I have not received my daughter's gift!!!! I am fighting with the delivery people to try to find the package which is clearly nowhere!!!
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Response from MiniMX
Hello, There has been a delay on your order due to a problem with the carrier, independent of our will. We are sorry for this. You have also spoken to our customer service on the phone who informed you of this problem. According to the carrier's tracking, your order should arrive this week. Please accept our apologies again for this inconvenience, and we remain at your complete disposal by email, phone, or chat. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 2 out of 5
Hello, the length of the spacers that were sent is not the same as that indicated on the page
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Response from MiniMX
Hello, we are sorry for this inconvenience, could you please send us the length of the spacer received by email to [email protected]? We will then be able to correct our mistake, thank you. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
Hello, I bought shot gloves that tore themselves after two uses, I contacted customer service to talk about it and since then I have had no news, thank you in advance for doing something
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Response from MiniMX
Hello, We are sorry for this inconvenience. We are experiencing problems with the contact form on our site. You can contact us by sending an email to [email protected], we will respond within 24 working hours. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 2 out of 5
I did not receive the output sprocket that I ordered and the rim that I ordered is too small
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Response from MiniMX
Hello, we are sorry for the inconvenience caused, customer service has tried to contact you to resolve the issue. We look forward to hearing from you :) The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
I did not receive all my items, even though the site says delivered
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Response from MiniMX
Hello, we are sorry for this inconvenience. If items are missing or if you have not received your order, we invite you to contact our customer service by email at [email protected] directly from your email box. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 2 out of 5
Delivery 48/72h I was there to pick it up a week later directly at the delivery depot otherwise I would have received it another week later
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Response from MiniMX
Hello, we are sorry for this inconvenience. The delivery time of 48/72h is an estimate based on the average delivery time observed. It may happen that it is longer, especially during summer periods. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
I am extremely disappointed with the Mini Mx team because I have been ordering from this site for a long time and for some time now I have been receiving more and more damaged parts, the last four orders I placed arrived late, including the last one which did not even arrive, I always pay for the most expensive and fastest deliveries because I need the parts I order as soon as possible, I do mechanics every day, anyway I find it unacceptable from a site that claims to be professional
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Response from MiniMX
Hello, We sincerely apologize for these inconveniences, regarding the damaged parts do not hesitate to contact us to report it so that we can offer you an exchange on the product. Regarding the delivery, during the summer periods, carriers often experience some slowdowns, however your order placed on 02/08 at 8 PM was shipped by our logistics service the next day without any delay, we handed the package to GLS which indeed could only deliver it to you the following Wednesday. We recommend CHRONOPOST for a 24-hour delivery which is for us the high-end service in terms of delivery. We always try to offer you a fast service in preparation and delivery, however delivery is independent of our will and we ask for your understanding. We still hope to count you among our customers and remain at your complete disposal. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
Hello disappointed engine damaged upon receipt message already sent to your customer service
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Response from MiniMX
Hello, we are sorry for this inconvenience, we have responded to your request, however, we have not received a response from you. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
Very disappointed, error in the order and customer service does not respond. Hoping to be contacted back as soon as possible
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Response from MiniMX
Hello, We are sorry for this inconvenience. Unfortunately, it seems that we did not receive your email, did you send it to [email protected]? Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
Well received the rims but they are damaged, they look like used rims, missing color, a lot of scratches ... and I pass ... disappointed
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Response from MiniMX
Hello, We apologize for these inconveniences. If this has not already been done, our after-sales service will get back to you as soon as possible to remedy the situation.
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Acheteur Vérifié
Rating: 1 out of 5
The draw arrived scratched, and there is no tightening piece, but this is still an important piece.
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Response from MiniMX
Hello, We apologize for these inconveniences. If this has not already been done, our after-sales service will get back to you as soon as possible to remedy the situation.
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Acheteur Vérifié
Rating: 1 out of 5
No indication or information from customer service about the kit .. no one knows what is inside or even the diameters of the jets
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Response from MiniMX
Hello, we are sorry that this product does not meet your expectations. However, it is a product that is successful and satisfies the majority of our customers. It also receives a very honorable rating on our site. Our sales team remains at your disposal at 09.72.39.05.37
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Acheteur Vérifié
Rating: 2 out of 5
My package took 1 month to arrive. For an amount of 400 euros and all the inconveniences, they gave us a commercial gesture of 10 euros. I find it abusive.
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Response from MiniMX
Hello, the carrier lost your package, we opened a dispute, they conducted searches, we are sorry that it took so long. However, as soon as we received the results of the search, we sent you a motor as quickly as possible. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
For the return at our expense not happy
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Response from MiniMX
Hello, We are sorry for this inconvenience. Depending on the reason for the return, you can contact customer service to request a commercial gesture. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 2 out of 5
A site that is usually very fast on delivery and a reasonable quality-price ratio, but this time it has been more than a week since I have heard about my order, disappointing.
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Acheteur Vérifié
Rating: 1 out of 5
In the photo, there is the complete kit and I only received the wheel
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Response from MiniMX
Hello, As indicated in the description, the sprocket is sold without its attachment. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
No possibility of exchange, it's useless. No document to print for the return, it's useless.
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Response from MiniMX
Hello, Currently we do not perform exchanges, however we refund the parts upon return. The document is available at the bottom of any page in the return conditions section. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
Not good at all, still not the right wheel
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Response from MiniMX
Hello, Sorry that the product does not match what you are looking for. Could you please tell us the brand and model of your Pit bike? Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Punctured inner tube, missing the tire from my order, the package was already open upon arrival
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Response from MiniMX
Hello, We apologize for these inconveniences. If this has not already been done, our after-sales service will get back to you as soon as possible to remedy the situation.
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Acheteur Vérifié
Rating: 1 out of 5
Very bad site. The piston I received was scratched. The cylinder was rusty and the base gasket was much too small compared to what was written. On top of that, customer service is useless.
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Response from MiniMX
Hello, we are sorry that this product does not meet your expectations. It is, however, a product that is successful and satisfies the majority of our customers. It also receives a very honorable rating on our site. Have you nevertheless contacted us by email with some photos so that we can take your request into consideration and look for a solution? Our sales team remains at your disposal at 09.72.39.05.37
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Acheteur Vérifié
Rating: 2 out of 5
Packaging box torn with visible plastic, poorly notified delivery.
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Response from MiniMX
Hello, We apologize for this inconvenience. If one or more items are damaged and/or missing, please contact customer service at [email protected] so that we can take the necessary steps, thank you. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
As mini Mxet reviews verify, they say that my last comment does not comply with their policy. I announce to everyone that mini mx responded well to me and I have a screenshot, so stop trying to deceive people. Mini mx asks us to leave a review, responds to my review, and two days later says that the same review does not comply!! It is so easy to hide behind a screen!! The motorcycle I received had two exploded forks, the box wasn't even damaged. You receive packages from China without even checking their contents, we call that incompetence!! The after-sales service is non-existent. I had to leave negative reviews on Facebook and with you for it to react after 15 days of waiting!! You are useless, and when I say you, I mean verified reviews and mini mx. Not a single word of apology or even a discount voucher on their sites, so useless with a big U.
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Response from MiniMX
Hello, We have, like in many other areas, difficulties in restocking. The after-sales service responded as best as possible; for your information, we were delivered the day after the shipment of your part. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
I still have not received my package even though I chose express delivery to a pickup point. I request an immediate refund.
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Response from MiniMX
Hello, We apologize for this inconvenience. The delivery of your package was initially scheduled for 18/07 but was postponed to 19/07 by Chronopost; it is currently available at the pickup point. For a commercial gesture due to the delivery delay, please contact customer service at [email protected]. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
They did not send me the correct wheel.
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Response from MiniMX
Hello, We apologize for these inconveniences. If this has not already been done, our after-sales service will get back to you as soon as possible to remedy the situation.
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Acheteur Vérifié
Rating: 2 out of 5
Way too many out of stock items.
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