The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Hello, We sincerely apologize for these inconveniences. If this has not already been done, our after-sales service will get back to you as soon as possible to remedy the situation.
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Acheteur Vérifié
Rating: 1 out of 5
I never received my order despite the extra charge to have it express. It is not minimx's fault directly but rather their carriers.
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Acheteur Vérifié
Rating: 1 out of 5
I did not receive the ordered product.
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Acheteur Vérifié
Rating: 1 out of 5
7 days of orders and still no package; this is not the first time I am disappointed, I will not order here again.
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Response from MiniMX
Hello, Please excuse us for this inconvenience. As you can see, it was shipped on the same day from our warehouses (order placed on 27/06 shipped on 27/06). We therefore handed the package to Colissimo for delivery to the post office. Did you receive any feedback from the carrier regarding the delivery? Have you contacted customer service so they can open a dispute file with Colissimo? If problems persist with Colissimo, I invite you to select another carrier for your next order (GLS, TNT, Chronopost). We are again sorry for this inconvenience, which is beyond our control. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
The cable I bought does not match my search. And it is impossible to realize this when purchasing because the photo on the site did not show the fuse terminals.
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Response from MiniMX
Hello, we are sorry that this product does not meet your expectations. It is, however, a product that is successful and satisfies the majority of our customers. It also receives a very honorable rating on our site. Our sales team remains at your disposal at 09.72.39.05.37
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Acheteur Vérifié
Rating: 1 out of 5
My motorcycle fell, and even the mechanic does not know what it is from.
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Response from MiniMX
Hello, We did not quite understand your review? Can you provide us with some details regarding your dissatisfaction? If the product does not meet your expectations, you can return the rim so that it can be refunded. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 2 out of 5
Return much too complicated.
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Acheteur Vérifié
Rating: 1 out of 5
The stock status shown on the site does not correspond to reality... I ordered a Gunshot, and 2 hours later, I was called to say that the motorcycle is not available, not very serious!
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Response from MiniMX
Hello, We apologize for this inconvenience; unfortunately, we are dependent on Gunshot stocks. Not being the only distributor of this brand, it sometimes happens that between the moment of your order on our site and when we order from Gunshot, another distributor has already ordered. We have other equivalent models that should have been offered to you. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
On the site, they say that the item is available; in fact, it is no longer available.
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Response from MiniMX
Hello, Unfortunately, the carburetor has gone out of stock; there was 1 quantity left for 2 orders. My colleagues in purchasing are working hard to restock as soon as possible to offer you available stock that can be delivered within 24 hours. We sincerely apologize for this inconvenience and hope to be able to offer you the product quickly. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Package still not received since June 14, package lost by Chronopost, unacceptable to pay 12 euros in shipping fees for a 24/48h delivery. Package still not received; I regularly order from you, and this is not the first time there has been an issue with delivery times. This will be my last order with you.
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Response from MiniMX
Hello, Have you contacted customer service to make a complaint about the delivery? Your order was placed on 14/06 at 10:20 and shipped the same day. We work with CHRONOPOST; we are sorry for the inconvenience, which is beyond our control; unfortunately, the transport is entrusted to professionals. Have you tried with TNT express? Indeed, we offer several shipping methods: GLS, Colissimo, CHRONOPOST, TNT. Sometimes, if the transport service in this region is not up to par, you can opt for another transport company; that is why we have multiple choices. We will open a dispute with CHRONOPOST for your case and hope that your package will be delivered in the coming days. Regarding the fees, please contact customer service to be compensated. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
NOT THE RIGHT PRODUCTS ORDERED.
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Response from MiniMX
Hello, In case the ordered products do not meet your expectations, do not hesitate to return them, we will issue a refund. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Very bad; I took express delivery, it told me I would receive it the next day, I received it two days later; I will not order there again.
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Response from MiniMX
Hello, Saturday deliveries are sometimes subject to the carrier's availability, your order was placed on Friday at 10 am and shipped the same day. The CHRONOPOST delivery is the fastest service, it seems it could not be delivered on Saturday and was rescheduled for delivery on Monday, you will understand that this is independent of our will. We hope you are satisfied with the ordered items and remain at your disposal. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
Buying a wheel for a motorcycle that is 1 month old, unpleasant customer service, moreover I cannot sell it since the identification plate is not the right one according to customer service, a motorcycle purchase more than regrettable.
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Response from MiniMX
Hello, The wheel truing is indeed not guaranteed as it must be checked and tightened before use, but we have sent you a complete wheel from our workshop. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
Delivery time not respected, an order made at the same time, my packages delivered simultaneously, rims with paint issues, disc not tightened, air filter of the wrong size, and clutch lever screws messed up, very very disappointed with the received parts hoping for a gesture from the site.
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Response from MiniMX
Hello, We apologize for these inconveniences. If this has not already been done, our after-sales service will get back to you as soon as possible to remedy the situation.
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Acheteur Vérifié
Rating: 1 out of 5
0 because it is impossible for me to order in several installments when the same organization granted me a payment in 4x the same month. Although the small orders always arrived well packaged, my problem remains significant if it is impossible to make a payment in 4x.
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Response from MiniMX
Hello, Payment agreements are only made by the banking organization Oney. Unfortunately, we do not have the ability to override their decision. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 2 out of 5
I ordered on June 10, plus delivery the next day before 1 PM, I still haven't received anything, not even the package was sent.
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Response from MiniMX
Hello, You ordered on Friday the 10th at 4:30 PM, an order with delivery before 1 PM must be placed before 1 PM, moreover we deliver on business days from Monday to Friday. According to the package tracking, it left on Monday the 13th and was delivered on the 14th, so within the delivery times. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
chain that does not have the same number of links as indicated on the site, damaged sprockets.... do not order from this site
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Response from MiniMX
Hello, we are sorry that this product does not meet your expectations. It is, however, a product that is successful and satisfies the majority of our customers. It also receives a very honorable rating on our site. Our sales team remains at your disposal at 09.72.39.05.37
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Acheteur Vérifié
Rating: 2 out of 5
It's just the delivery times that are really not correct at all, but nothing to do with the great quality of the site.
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Response from MiniMX
Hello, We apologize for this inconvenience. As a reminder, our deliveries are made on business days, your order left on Friday the 3rd, and since Monday the 6th was a holiday, the delivery was delayed and you were delivered within 48 hours on business days, in accordance with GLS delivery times. Best regards, Mini Mx.
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Acheteur Vérifié
Rating: 1 out of 5
Delivery problem due to an address writing error. I have contacted customer service twice who do not respond...
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Response from MiniMX
Hello, We are sorry for this delivery delay, independent of our will as we prepared and shipped your order within half a day of validation. We are also sorry that you were unable to reach the Chronopost customer service. Remaining at your complete disposal, Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
Bad delivery person not serious in their work
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Response from MiniMX
Hello, We are sorry for this inconvenience, unfortunately, the delivery service is an external company. However, if the product is damaged, you can contact customer service by email at [email protected] with photos so that we can find a solution or a gesture together. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 2 out of 5
It is never, I repeat never the right part. Every time I order, the part does not fit my motorcycle.
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Response from MiniMX
Hello, We apologize for this inconvenience, Dirt Bike parts are adaptable, you need to refer to the technical data of the parts to identify those that can fit your model. Customer service is at your disposal by phone at 09.72.39.05.37, by email at [email protected], or by chat via the site. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 2 out of 5
I bought a stand, it does not correspond at all to the original dimensions, quite disappointed.
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Response from MiniMX
Hello, We apologize for this inconvenience, Dirt Bike parts are adaptable, you need to refer to the technical data of the parts to identify those that can fit your model. Customer service is at your disposal by phone at 09.72.39.05.37, by email at [email protected], or by chat via the site. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
No after-sales service, the guarantees do not cover anything, I do not recommend
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Response from MiniMX
Hello, The wheel truing is indeed not guaranteed as it must be checked and tightened before use, but we sent you a complete wheel from our workshop. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
3 times I ordered from you. Payment refused, I reorder my items. You always promise gifts but I never receive them in the packages. And when I call, I get people who are not commercial who in 10 minutes say that the package has already been shipped.
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Response from MiniMX
Hello, We are sorry if we were a bit "abrupt", indeed your order was prepared at 8:45 am and finished at 10:22 am. Unfortunately, we are instructed not to modify orders after preparation to guarantee our shipping times. Regarding the gifts, you can select a gift with each order that adds to the cart as an item so that it can be passed on to preparation, in your order there are no selected items, we would be happy to manually add some stickers next time, you just need to place an order and simply contact us during opening hours so we can act on your order and not be blocked by the preparation process. We apologize again for the inconvenience and will take good note of your comments. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
This is not the right model. A return is possible.
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Response from MiniMX
Hello, We are sorry if the products do not meet your satisfaction. The return for a refund is possible. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
Navigation ok. Delivery ok. The repair kit includes a good half of parts that are not compatible with the carburetor reference. So I am disappointed because I lost time.
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Response from MiniMX
Hello, The repair kits cover several carburetor references, some parts do not fit all. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 2 out of 5
Wrong size of the front tire.
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Response from MiniMX
Hello, Did you receive a different size than what you ordered, or did the ordered size not meet your needs? Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
I received a tool that was not at all compliant with the photo provided on the site!
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Response from MiniMX
Hello, we are sorry that this product does not meet your expectations. It is, however, a product that is successful and satisfies the majority of our customers. It also receives a very honorable rating on our site. Our sales team remains at your disposal at 09.72.39.05.37
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Acheteur Vérifié
Rating: 2 out of 5
A very pleasant customer service by chat and phone! But I ordered 2 days ago and my order is not moving... Payment has been processed but still no preparation!
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Response from MiniMX
Hello, We are sincerely sorry, it seems to be a bug in our system, we are doing our best to unlock your order as soon as possible. We will get back to you as soon as possible. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
Subscription to the Vipi card very vague hotline information, so I am still waiting for my 5% discount to follow.
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Acheteur Vérifié
Rating: 2 out of 5
Order placed on 27.04.2022, package still not received on 04.05.2022 for a Colissimo 72 hours, I have known faster...
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Response from MiniMX
Hello, Your order was placed on 28/04/2022. It seems that Colissimo indeed had a problem with your shipment, it should be delivered. One of our customer service representatives will open a dispute and contact you by email as soon as possible. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
No response following the purchase of a motorcycle.
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Response from MiniMX
Hello, You have been delivered your motorcycle, we are sorry if you did not receive the emails allowing you to track the package, perhaps an error slipped into your email address. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
I did not receive two poor screws for the flexible sleeve and for the second one I only received one hose clamp whereas you know that two are needed.
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Response from MiniMX
Hello, You can contact us by email if the ordered product is incomplete and/or defective. In the case of the ordered parts, it seems that you received the parts as they are sold by the manufacturer. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
They refused that I pay in installments even though I have the money and it says we can pay in 4 installments, anyway it's useless I ordered elsewhere, too bad
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Response from MiniMX
Hello, Unfortunately, the banking organization Oney handles the payment in installments, they are the only decision-makers when it comes to the acceptance or refusal of financing. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
I received the rim in a disgusting state, the bearings don't even turn, full of tokens, disappointed, the spokes are forced, the paint is poorly done
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Response from MiniMX
Hello, we are sorry that this product does not meet your expectations. It is, however, a product that is successful and satisfies the majority of our customers. It also receives a very honorable rating on our site. If the product does not meet your expectations, you can return it; the link is available at the bottom of the page in the RETURN CONDITIONS section. Our sales team remains at your disposal at 09.72.39.05.37
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Acheteur Vérifié
Rating: 2 out of 5
Regarding the valve shim set, everything is correct. That said, I had ordered a 125 YX engine with this set which never came to fruition, due to a gearbox problem. Gears 2, 3, and 4 do not engage, certainly a problem with a bent selector fork, or the gearbox shaft is damaged. I asked to have an engine sent back to me, but customer service is drifting onto other matters. "No refund" nada! We'll see if someone can repair it for me, but frankly very unhappy with Minimx, although there may be potential, but not for the purchase of a complete engine. From now on, I will certainly order from the site, but no more complete engines. To whom it may concern.
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Response from MiniMX
Hello, Gearboxes are not guaranteed, the APV service tried to identify with you the parts that would be defective in order to possibly make a commercial gesture; this depending on the part or parts in question. To date, we are still waiting for further investigation on your engine. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 2 out of 5
I still haven't received my package, it is 10:53.
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Response from MiniMX
Hello, Our deliveries are made on business days, your order was placed on Friday 22/04 at 15:34, (for delivery the next day before 1 PM, you must order before 1 PM) so your order will be shipped today for delivery tomorrow. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
Package arrived late
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Acheteur Vérifié
Rating: 2 out of 5
I didn't like it because it took 3 weeks for my order to be processed and I had to send a message myself to get things moving because I was forgotten.
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Response from MiniMX
Hello, We are sincerely sorry, this is an IT problem beyond our control. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 2 out of 5
Missing the complete gasket set so I had to buy one additionally.
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Response from MiniMX
Hello, If a part is missing from your order, it is necessary to contact us by email at [email protected]. Additionally, we cannot find an order for another gasket set. Best regards, Mini Mx
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