Customer reviews of MiniMX

Hello, We invite you to contact our customer service to find a solution at [email protected] Best regards, Mini Mx

Hello, You placed the order on Friday 08/04/2022, deliveries are made on business days, so delivery was scheduled for Monday 11/04/2022. On Monday 11/04, the carrier indicated: Delivery postponed by 24h Reason: Recipient closed or not accepting deliveries on Monday. The package was delivered the next day; our site and the carrier cannot be held responsible if the relay point is not open or refuses delivery. Best regards, Mini Mx

Hello, Motorcycles are delivered by appointment, the average observed delay is 48/72 business hours for vehicle delivery, this delay is not guaranteed, it results from an average of deliveries contacted in mainland France over a calendar year. Best regards, Mini MX

Hello, According to the order number you provided, the concerned order has been canceled. Moreover, you did not contact us about this issue. Best regards, Mini Mx

Hello, According to your package tracking, you received your package on 10/03/2022. If this is not the case, we invite you to contact our customer service at [email protected] Best regards, Mini MX

Hello, We apologize for these inconveniences. If this has not already been done, you can contact customer service to remedy the situation. Best regards, Mini Mx

Hello, Dirt bike parts are adaptable parts, you need to check that their specifications match your model. Do not hesitate to contact customer service for additional information on compatibility, also know that you can return incompatible parts via the link at the bottom of the page. Best regards, Mini MX

Hello, It seems that you never contacted us, our company is not named J2D, we do not import or sell electric scooters. It seems that the site you contacted misled you; however, we are not responsible for this misguided advice. We will accept a return to refund you. Best regards, Mini Mx

Hello, We are sorry to see your dissatisfaction knowing that our services have positively responded to all your requests and in a courteous manner, the service even managed to get stickers covered by warranty from YCF. We could not have done more; however, we hope that our products will duly fulfill their functions and bring you satisfaction. Best regards, Mini Mx

Hello, Please note that we do not control the validation of reviews. As a reminder, you have two spaces to give your opinion, the space concerning the company (Brand Review), your order experience, its compliance, delivery... etc., and a space dedicated to your opinion on the product, in order to clearly distinguish the two. Your review was moderated by AVIS VERIFIES and not by Mini MX because it was given in the space concerning "the company" and only about the product: "Too fragile", you just needed to put this rating and review in the section dedicated to product reviews. The rules of "AVIS VERIFIES" are subject to AFNOR standards which constitute legally mandatory standards for companies, in order to apply various rules aimed at ensuring the reliability of methods for collecting online consumer reviews, as well as their processing and restitution. Please note that you can return the item if it does not meet your expectations. Best regards, Mini MX

Hello, we are sorry that this product does not meet your expectations. It is, however, a product that is successful and satisfies the majority of our customers. It also receives a very honorable rating on our site. Our sales team remains at your disposal at 09.72.39.05.37

Hello, we are sorry that this product does not meet your expectations. However, it is a product that is successful and satisfies the majority of our customers. It also receives a very honorable rating on our site. Our sales team remains at your disposal at 09.72.39.05.37

Hello, Please note that we have forwarded the information to the after-sales service who will call you as soon as possible. Your 125cc YX engine does not start, the problem may not be with the carburetor but with the connections Plate/CDI/Wiring (I am notifying the after-sales service). Regarding the punctured inner tube upon receipt, you need to report it to us if that's the case, it's quite rare because as you noted deliveries are made in strapped boxes on a pallet to avoid any shock during transport. Nevertheless, if this happens we will take the necessary steps quickly. Regarding the brake lever, it's a first price, we always offer a complete range from "1st price" to high-end. Opt for a mid-range lever a little more expensive or if you are looking for exemplary quality opt for PRO TAPER you will not be disappointed. I hope the after-sales service can help you quickly if you are still willing to continue dealing with our services. I wish you a good day and a good weekend and apologize for this mishap. Sincerely, Mini MX

Hello, Delivery addresses and instructions are managed electronically, automatically, based on the choice you make when selecting delivery and the address you provide. We are sorry that La Poste did not keep your package, however, we are not responsible for delivery organizations (as stated in our T&Cs). Best regards, Mini Mx

Hello, Dirt Bikes have adaptable parts, our site provides product sheets with technical information to allow you to compare them with the parts of your machine. If you need it, customer service is at your disposal. Best regards, Mini Mx.

Hello, we are sorry for this unfortunate experience you encountered. Unfortunately, it happens that, despite our careful packaging and a very strict specification provided to carriers, packages are 'mistreated' which can explain why some items arrive damaged. You did not 'put pressure', the customer service offered you a voucher, you refused and chose to receive the broken part directly, and therefore it was sent. Best regards, Mini Mx

Hello, We are sorry that the delivery was not made on Saturday and that it was moved to Monday, we also work with the express service CHRONOPOST, your order was prepared and shipped the same day. Regarding the KICK have you contacted the after-sales service so that they can take into account your dissatisfaction and problem and possibly offer you a solution. Nevertheless, we apologize for the delay and remain at your disposal. Sincerely, Mini MX

Hello, Have you contacted the after-sales service so that they can take into account your dissatisfaction and problem and possibly offer you a solution. Nevertheless, we apologize and remain at your disposal. Sincerely, Mini MX

Hello, Indeed we do not have a free return offer for products. We hope to offer our customers a different offer, we are working on it. We hope, however, that the preparation and delivery service met your expectations and remain at your disposal. Best regards, Mini MX

Hello, we are sorry for this unfortunate experience you have encountered. Unfortunately, despite our careful packaging and a very strict specification transmitted to the carriers, parcels are sometimes ''mistreated'' which can explain why some items arrive damaged. Regarding the commercial gesture, it relates to the damaged part and not to the entire order which is normal for an after-sales procedure :)

Hello, We do our best to ensure that product descriptions are as complete as possible. For branded products, particularly YCF and Nekken, we use the information provided by these suppliers. The availability of certain parts is still suffering from the aftermath of the global health crisis that has been ongoing for 2 years. We apologize for these inconveniences. Best regards, Mini Mx

Hello, We apologize for this inconvenience, we invite you to contact customer service to open a dispute with the carrier as soon as possible. Best regards, Mini Mx

Hello, We are sorry for this inconvenience, we invite you to contact customer service to open a dispute with the carrier as soon as possible. Sincerely Mini Mx

Hello, Your order seems to have not been delivered by the post due to a problem with the address you provided, declared as

Hello, we apologize for these totally unintentional inconveniences on our part. Unfortunately, we sometimes encounter isolated cases like this related to IT which, as everyone knows, can be capricious :) We confirm, however, that we would be delighted to serve you again.

Incorrect product description does not meet my request

Hello, Your order is dated 13/01/22 at 8:24 PM, our warehouse being open from Monday to Friday from 9 AM to 6 PM, your order was prepared and shipped on Friday 14/01/22. You chose the Colissimo Home delivery method, which is a free 48/72h delivery. The package was sent on Friday and delivered on Tuesday, the delivery was indeed made in 72h (Sunday and holidays not being counted in the delivery time). Sincerely Mini Mx

Hello, We are sorry that the carrier lost your package, this is beyond our control, we have initiated the dispute procedure with the carrier and we have refunded you. According to the visual, the fairing kit you ordered is green for all parts except the front plate, if the information you requested was not precise enough we apologize. Sincerely Mini Mx

Hello, According to the tracking of your package it arrived on Wednesday January 12 and was deposited in your mailbox. If this is not the case we invite you to contact our customer service so that we can file a dispute with the carrier. Sincerely Mini Mx

Plastic kit received bent in the packaging box, therefore it is damaged

The harness I ordered is defective and I didn't even get any gifts. Simon for the rest and good

I received the damaged engine in the package, I request the broken parts that I received quickly, I asked for a small commercial gesture, a gasket for the gesture that they didn't even take into account, not cool for a 2 euro gasket

I am not really satisfied with my order on this site, I ordered an air filter with a diameter of 36 and I received one with a diameter of 42

I paid an additional €11 for the delivery of my package that I was supposed to receive in 1 to 3 days but I still haven't received it as of today, 03/01/2022, and I can't even find out where my package is