The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
After-sales service leaves much to be desired, it's better not to be broken down with a bike, because it's up to us to manage. This is my case had a problem with a CRZ 150 bike so contacted the service by phone then by email as they asked me, it's been more than a week, no news from them.
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Response from MiniMX
Hello, Our bikes are only guaranteed for parts, we cannot intervene on them ourselves. You contacted us by email regarding a battery problem and we created a discount voucher for the value of the battery with your agreement. Your current request has been forwarded to the manager, the response time is a bit longer due to the time of year. Sincerely the Mini Mx team
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Acheteur Vérifié
Rating: 2 out of 5
Hello, We apologize for this inconvenience that is completely beyond our control. It seems that the carrier contacted you to modify the address but still cannot find you. You need to get back to us by email at [email protected] to open a dispute with the carrier. Best regards, the MiniMx team
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Response from MiniMX
Very disappointed, damaged motorcycle
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Acheteur Vérifié
Rating: 1 out of 5
Incorrect description
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Response from MiniMX
Hello, If an error has slipped into one of our descriptions, we apologize. You can contact our customer service at [email protected] Sincerely the Mini Mx team
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Acheteur Vérifié
Rating: 2 out of 5
Hello, If the product arrives damaged upon receipt, do not hesitate to contact our customer service by email so that we can take the necessary steps, as we did our best when you contacted us for the package tracking. Best regards, the Mini Mx team
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Response from MiniMX
Misleading product proposal.
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Acheteur Vérifié
Rating: 1 out of 5
Missing product in the sock order
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Response from MiniMX
Hello, When receiving a missing product, you must contact our customer service by email at [email protected] so that we can take the necessary steps. Best regards, the Mini Mx team
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Acheteur Vérifié
Rating: 1 out of 5
The sender did not do what was necessary for customs. I had to take care of it myself to have the package released.
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Response from MiniMX
Hello, We apologize for this inconvenience, we are doing our best to ensure that orders are delivered as quickly as possible. Sometimes there can be computer or human errors, and we are sorry for that. Best regards, the Mini Mx team.
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Acheteur Vérifié
Rating: 1 out of 5
There is always a problem with you, delivery of parts that have nothing to do with the order or I had to be refunded because you manage your stock poorly and you seek no solution
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Acheteur Vérifié
Rating: 2 out of 5
Hello, The description is complete and indicates the characteristics of the product. Best regards, the Mini Mx team
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Acheteur Vérifié
Rating: 2 out of 5
Wrong for the delivery
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Response from MiniMX
Motorcycle almost compliant with the description, arrived new with engine adjustment to be made, response from the
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Acheteur Vérifié
Rating: 1 out of 5
I was charged. Cancelled the order without giving me a reason for it....the refund was partial..
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Response from MiniMX
Hello, We apologize for this inconvenience, however, you provided the wrong address by indicating France instead of Guadeloupe, therefore the package was sent and then returned to us by the carrier who charged for the transport. You were refunded the value of your order minus these transport costs due to the address error. Best regards, the Mini Mx team
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Acheteur Vérifié
Rating: 2 out of 5
after-sales: you should have read the general conditions, do it yourself, it’s not a big deal or go see a professional. Otherwise, the motorcycle is beautiful and well finished for the price, just don't expect to take your child for a ride on the motorcycle right after assembling it, and don't count on any warranty or after-sales service either.
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Response from MiniMX
Hello, We apologize for this inconvenience. Indeed, depending on supplier arrivals, there are sometimes small differences independently of our will. Please feel free to contact our customer service so that they can find the information from our warehouse before your order. Best regards, the Mini Mx team
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Acheteur Vérifié
Rating: 2 out of 5
I am satisfied with the delivery, however, the parts on the electrical side were connected the wrong way.
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Response from MiniMX
Hello, We apologize for this inconvenience. This is surely a small error at the factory. Best regards, the Mini Mx team
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Acheteur Vérifié
Rating: 2 out of 5
Despite paying for a 24H delivery for urgent reasons, the delivery was 24 hours late.
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Response from MiniMX
Hello, We apologize for this inconvenience, our preparation services did what was necessary and prepared and shipped on the day of your order. The delay is due to the carrier, this is independent of our will. You have the option to contact our customer service at [email protected] to obtain a commercial gesture.
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Acheteur Vérifié
Rating: 1 out of 5
No commercial gesture proposed. Blackmail on the return price at your expense.
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Response from MiniMX
Hello, We apologize, however, we do not cover returns due to size errors of clothing (as indicated in our T&Cs), we do not engage in blackmail. Best regards, the Mini Mx team
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Acheteur Vérifié
Rating: 1 out of 5
4 out of 5 damaged parts. Order received with items not intended for me and my decoration kit was not in my package, I do not recommend Mini Mx.
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Response from MiniMX
Hello, We apologize for this inconvenience. You contacted our customer service regarding the missing part. Our service responded as quickly as possible and sent the missing part as soon as possible. However, no parts were damaged according to your claims, and the extra parts you received were given to you for free. Unfortunately, we cannot do more. Best regards, the Mini Mx team.
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Acheteur Vérifié
Rating: 2 out of 5
I gave two stars for the speed of delivery but I ordered a rim and there was a loose spoke that was removed, and the rim is scratched very disappointed for my first order
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Response from MiniMX
Hello, We apologize for this inconvenience. Please feel free to contact our customer service so that we can find a favorable solution to your problem. Best regards, the Mini Mx team
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Acheteur Vérifié
Rating: 1 out of 5
Disappointed with customer service. Machine damaged upon receipt, some parts are defective and no replacement, this is not normal.
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Response from MiniMX
Hello, We apologize for this inconvenience. Currently, the customer service is still trying to find a positive outcome with you so that you can be satisfied. Best regards, the Mini Mx team
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Acheteur Vérifié
Rating: 1 out of 5
Bad customer service
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Response from MiniMX
Hello, We apologize for this inconvenience. The customer service has reached out to you with a commercial gesture regarding the damaged part, however, the service cannot apply a promotion retroactively on a past order. Best regards, the Mini Mx team
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Acheteur Vérifié
Rating: 2 out of 5
The silencer cartridge received has an entrance that is too small, and according to your return policies, it is almost useless for me to send it back to you, moreover, the delivery was not made on time.
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Response from MiniMX
Hello, We apologize for this inconvenience. We invite you to contact our customer service by email at [email protected] if the product is not compliant, we will try to find a favorable solution to this problem. Best regards, the Mini Mx team
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Acheteur Vérifié
Rating: 2 out of 5
Customer service is very quick in their responses, however, I received the wrong package and I still have not received my personal package.
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Response from MiniMX
Hello, We apologize for this inconvenience and are trying to resolve your problem as quickly as possible, as you may have noticed. Unfortunately, we are dependent on the carriers. Please feel free to get back to us if necessary so that we can try to expedite the procedure if possible. Best regards, the Mini Mx team
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Acheteur Vérifié
Rating: 1 out of 5
Customer service very disappointing, no commercial gesture
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Response from MiniMX
Hello, We apologize for this inconvenience. The manufacturer does not guarantee steel rims and considers this type of breakage as a usage defect.
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Acheteur Vérifié
Rating: 1 out of 5
I bought a helmet on 14/11/21 following the seller's size chart and based on my old helmet which is of the same brand and model, just the color changes. Once received, I noticed something was wrong, so I called customer service for the absurd exchange terms in 2021. Returns are at the customer's expense and the representative did not want to hear anything, no gesture!!! For a safety equipment... In short, for me, this site is not reliable.
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Response from MiniMX
Hello, We apologize for this inconvenience. What was wrong with the helmet? Returns in case of an order error are indeed at the customer's expense as indicated in our T&Cs. Any request for a commercial gesture must be made by email to [email protected]. Best regards, the Mini Mx team
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Acheteur Vérifié
Rating: 1 out of 5
No deadlines respected for delivery. I paid extra to have it at home in 24 hours, I received it a week later at a relay point with my package unknown.
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Response from MiniMX
Hello, We apologize for this inconvenience, we only deliver on weekdays, you ordered on Friday the 12th with a delivery in 24h/48h depending on your region (as indicated on the site) your package was indeed delivered to a relay point after the driver did not show up at your home. TNT chose to leave your package at a relay point to avoid a return to the sender.
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Acheteur Vérifié
Rating: 1 out of 5
Mediocre service quality and not at all commercial
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Response from MiniMX
Hello, We apologize for this inconvenience, please feel free to send us an email to find a positive solution. Best regards, the Mini Mx team
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Acheteur Vérifié
Rating: 1 out of 5
Order placed before 2 PM but not shipped that day... Disappointed because some parts do not fit the motorcycle.. It's just cheap stuff.
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Response from MiniMX
Hello, Your order was placed on 02/11/2021 just after a 3-day weekend due to the holiday, which caused a backlog of orders that our preparation teams did their best to process as quickly as possible. We apologize for this delay. If the parts do not fit, you can return them for a refund. You can contact our customer service for additional information when identifying the parts.
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Acheteur Vérifié
Rating: 1 out of 5
I ordered this handlebar, I did not receive the right one, it's been almost 15 days since I returned it and no refund
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Acheteur Vérifié
Rating: 2 out of 5
Received the front wheel warped with defective bearings
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Response from MiniMX
Hello, We apologize for this inconvenience, however, you contacted us and we found a solution that you accepted.
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Acheteur Vérifié
Rating: 1 out of 5
I do not recommend this site at all, beware of the plastic kit. I received mine, one side mounted super well without problems, without misalignments, the other side has a big misalignment. I contacted customer service who dared to tell me that it is not the right model, so why does one side fit well? Anyway, they told me to return them, obviously at my expense, so I keep them but I will not order from this site again and I do not recommend it at all.
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Response from MiniMX
Hello, The KLX110 plastic kits fit on the Pit bikes in KLX110, there are also BBR mounts. However, I think that given your machine (at least from the year 2008), I advise you to try to adapt. If that is not possible, then indeed I invite you to return the items for a refund. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
The box was crushed, I paid 1200 euros for an engine, I am not happy for the price I paid
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Response from MiniMX
Hello, In this order, there is no engine, you ordered wipes, arm protection, and a sleeve. Please note that when leaving our warehouses, the boxes are new, we strive to ensure that the merchandise is in perfect condition for the carriers, unfortunately sometimes the packages suffer damage during transport and this is beyond our control, we apologize for that. We remain at your disposal if needed for any damage declaration. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Delivery ok, but disappointed with the product.
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Acheteur Vérifié
Rating: 2 out of 5
Good as usual but this time!!!
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Response from MiniMX
Hello, Of course, we take responsibility for the package until delivery, however, we are dependent on it, we do not have the power to expedite in case of transport damage, which apparently was the case with your package. We sincerely apologize for this inconvenience with the colissimo services, please know that we work with several carriers CHRONOPOST, TNT, GLS. We hope that the product meets your expectations and remain at your disposal. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
The part does not match the description and does not fit the motorcycle... yet it was marked compatible with...
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Response from MiniMX
Hello, What model of Pit Bike do you have? Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
I didn't really like this order because the front wheel disc was full of rust and a screw was stripped.
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Acheteur Vérifié
Rating: 1 out of 5
One good one with a hole
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Response from MiniMX
Hello, Have you contacted customer service so they can take the necessary steps? (It can happen that during assembly the chamber is pinched) Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Sprockets do not fit my Honda 125 cbf 2010
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Response from MiniMX
Hello, Indeed the parts we offer are for Dirt Bikes, Pit Bikes. In our descriptions, it is not indicated that this is compatible with HONDA 125 CBF. We invite you to contact a HONDA dealer. You can of course return your product via the return form located at the bottom of the page. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Shock absorber super soft, the spring must have play, no time to return it so too bad. This was my last order here
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Response from MiniMX
Hello, Sorry that this does not meet your expectations, this shock absorber is 850LBS (as indicated in the description), I recommend switching to 1000LBS which will offer you a harder shock absorber. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Motorcycle arrived in the wrong color and damaged. Customer service is useless, no discussion possible, no product exchange. I keep my damaged motorcycle and not the right color.
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Acheteur Vérifié
Rating: 1 out of 5
Bad! I called you to ask what the reference was for the complete rear brake system for the MMX Drift 140cc 2022 and I received a system that is 'adaptable' but I had to disassemble the new system received to take back the old brake hose because yours is too short! (The original system is angled while yours is straight once mounted, hence the hose is too short!) A total mess!
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Acheteur Vérifié
Rating: 1 out of 5
A long story, I called MINIMX to inquire about the end of the promotion on the kayo 140cc, they told me on 07/10/2021 that the promotion would end the next day, so on 08/10/2021 I hurriedly made a payment in 4 installments. 5 days later the promotion had not disappeared, still on promotion, even cheaper by 100 euros. I consider this a lie from customer service and a scam, they want nothing to do with it!!! Small issue with the motorcycle, broken fairing, damaged oil radiator, not too much polluting welding, a shame not to control the machines during assembly.
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Response from MiniMX
Hello, We are truly sorry for this inconvenience. Please note that customer service and marketing are not directly linked and are not aware of upcoming events precisely to avoid putting them in a difficult position. The KAYO TT140 has a flash sale on 12/10/2021 at 00:00 (midnight) and ends as displayed on 15/10/2021 at 23:59. Your order was placed on 06/10/2021... We are forwarding your feedback on the damaged radiator during delivery to customer service. Have you already opened a case? We sincerely hope to respond quickly to your inconveniences and improve your customer experience. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
I placed an urgent order on Saturday with a 24 to 48-hour delivery. The parts arrived 6 days later, I lost a lot of clients for my business due to the non-respected delivery time. Otherwise, great products!
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Response from MiniMX
Hello, First of all, please excuse us for the abnormal delay, indeed bad weather affected the region and blocked the roads for 24 hours which delayed all carriers. As you can see, the package was prepared without delay and was ready on 04/10 by our services but could only be picked up the next day by the TNT agency. This situation is an exceptional case that does not reflect the service provided by TNT on a daily basis. Please excuse us again for this inconvenience and we remain at your disposal at 0972390537. Best regards, Mini MX
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