The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
The service is not customer-oriented. Delivery delayed due to Chronopost but not regulated by your service to benefit from a full refund of the express delivery, thus a loss of money for the customer.
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Response from MiniMX
Hello, After verification, it turns out that your order indeed suffered a computer bug, which caused a delay in your delivery. However, we are not responsible for delays caused by our carriers. To provide you with the best customer satisfaction, our customer service has taken care to offer you a commercial gesture. Best regards, MiniMX
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Acheteur Vérifié
Rating: 1 out of 5
What I received is not the right carburetor needle. I need it for a dirt bike, not for a YCF.
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Response from MiniMX
Hello, The needle is correct for a MIKUNI carburetor, if it doesn't fit, it's because your carburetor is not a MIKUNI. No link with the brand of the motorcycle. You can return your items via the return form at the bottom of the page. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Delivery of a new motorcycle, first test and the brake caliper breaks, front wheel warped, rear wheel paint chipped, you only offer a small voucher of course
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Response from MiniMX
Hello, The rims of Pit Bikes all have a slight warp, we work with FABA if you want a CNC rim. Regarding the rear wheel, a new rim costs around 39.9€ which is the value of your voucher (representing 5% of the value of the motorcycle). Our after-sales service has therefore credited you with the maximum new value in case you want to change your chipped rim. We recommend that you check the tension of your spokes before each outing during the first hours of break-in. We apologize for the inconvenience and remain at your complete disposal. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
My opinion is that when you pay 13€ more to receive your package the next day, but I only received my package a week later, how do you plan to refund me?
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Response from MiniMX
Hello, You can track the progress of your delivery via your MiniMx account's personal space by clicking on the tracking link. You ordered on Thursday 15/07 in the evening outside of our opening hours. Your order was therefore prepared on Friday morning 16/07 and was picked up the same day by the carrier. Deliveries are made on weekdays. You received your order on Monday 19/07 at 10:18, which is before 1 PM. You can also contact our customer service by phone or email for more information regarding delivery times. Best regards, MiniMx
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Acheteur Vérifié
Rating: 1 out of 5
Navigation is really not great, very few parts offered for CRZ ERZ 250 and the few you have are either out of stock or do not correspond to the original. After-sales service gives the impression that they know nothing about mechanics and the parts offered. Delivery is acceptable as long as you receive what you ordered and paid for.
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Response from MiniMX
Hello, The availability of spare parts this year is very complicated. Very few deliveries and very little stock, we should receive spare parts for ERZ by the end of July from the CRZ supplier. Our colleagues at the call center are not all experts in mechanics, however, our workshop and our technical salespeople, if not reachable by phone, are also reachable by email. Regarding the compatibility of the parts and what you received: P0006 => The spacers for the ERZ must be the ERZ spacers (P1573/P1572), the indication is noted in the description and title of the product. P0012 => The axle, likewise, you took Pit Bike axles, you need to take the axle for ERZ. P1011 => The bearing is not a 6202-RS? Can you send me a photo of what you received? P1329 => The sizes are stamped on the original oil seal, the item is not indicated as ERZ in its description. The ERZ are new models, we are striving to bring in as many spare parts as possible to meet our customers' demands, we have not yet had the availability to bring in 100% of the parts for the model. We will create a category to better guide our customers towards ERZ parts, however, we invite you to carefully check the dimensions before ordering, if the parts are incompatible, you can return them via the return form at the bottom of the page, we will refund you. Sorry for not being able to meet your expectations, and we thank you for your comment and feedback that allows us to gather information and improve. Remaining at your disposal. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
The after-sales service is useless...
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Response from MiniMX
Hello, We have no email corresponding to your request. What is happening with the product received? Would you like to return it if it is not compatible? The form is available at the bottom of the page and you have 14 days after receipt to return your item, you will then be refunded. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Very disappointed because marked for YCF start in the ad and during assembly it gets stuck with the battery!!!
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Response from MiniMX
Hello, On which Pit Bike do you want to install it? You can return the items via the return form located at the bottom of the Mini MX website or on your customer account. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
0 points! Ordered a swingarm for 250€, received a bad part. They asked me to pay the return shipping costs when it was their mistake. I do not recommend this site, go to the competition that takes responsibility when they make mistakes in orders.
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Response from MiniMX
Hello, Did you open a customer service file with a photo of what you received? Is the YCF reference correct on the packaging? We apologize for the inconvenience and will check again tomorrow on what you received. (We have not received any email regarding this issue, I could not see what happened). Hoping to provide you with a favorable response as soon as possible. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
The delivery was delayed by several months, but the most annoying was the incompetence of customer service, no news from them, they did not inform us of the delay, we were therefore forced to chase them several times by phone, they were frankly unpleasant on the phone and even dared to respond "well, you can just cancel your order". And finally, the commitment to offer us 74€ in gift vouchers was not respected. It is pathetic to consider a customer so little. We will never renew our experience with this site.
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Response from MiniMX
Hello, We sincerely apologize for this endless wait that we unfortunately could not control, we have been transparent about the information we had. The current situation is global and unprecedented, we unfortunately only have delays that are not respected and pushed back at the last moment by maritime carriers. This explains the delay and lack of information. We were instructed to offer refunds to avoid holding our customers hostage if the delay no longer matched. Again, this situation is unprecedented and does not reflect our 10 years of experience. We wish to offer only real stock and pre-order dates as close to reality as possible. Regarding loyalty points, they are valid for 15 days after your order is in the delivery process. However, the order you placed and on which you are commenting is off-topic. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
I placed an order with them for two motorcycles for my children, package lost. I placed another order last week and again, package lost. How can you lose motorcycles, it's not a small package after all?
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Response from MiniMX
Hello, our customer service informed you by phone that our carrier needed additional documents, we sent them as soon as possible. We apologize for the inconvenience caused. We can assure you that your order was never lost, it was waiting on the transit dock of our carrier. However, I cannot find any tracking by email for your 2019 order that you are probably referring to. When you encounter an issue with your MiniMx order, we invite you to also contact us by email at [email protected], this allows us to keep track and provide you with the best follow-up year after year. Best regards, MiniMX
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Acheteur Vérifié
Rating: 2 out of 5
Average
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Response from MiniMX
Hello, our customer service has contacted you to find a solution for your shock absorber. We hope you find satisfaction with the exchanges you have had. Best regards, MiniMX
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Acheteur Vérifié
Rating: 1 out of 5
We ordered a motorcycle wheel, it arrived warped. Impossible to prove, fortunately I noticed it because it's dangerous.
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Acheteur Vérifié
Rating: 2 out of 5
After-sales service to review... Some items to review... And still no correct solution provided for my order: 1236104 on which I have problems with 3 items...
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Response from MiniMX
Hello, Our team has been solicited to find solutions for each of your problems. In this regard, our after-sales technician has sent you the spacers and rim protectors by tracked letter on Friday. You should receive them today. Best regards, MiniMX
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Acheteur Vérifié
Rating: 1 out of 5
I placed an order on June 23 on the site and as of today, we are July 7, 2021, I still have not received the motorcycle knowing that delivery is quite expensive and that the site specifies delivery in 24/72 hours, so I am very disappointed in this regard, especially my son. Knowing this, I would have waited for the sales. As a result, I contacted customer service who gave me a number to contact the delivery person, which turned out to be a wrong number, and to whom I asked for a commercial gesture for the wait of my package, they did not want to know anything, so disappointed with the delivery time and customer service.
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Response from MiniMX
Hello, it seems that the carrier tried to contact you to organize the delivery of your motorcycle, without a response from your side, the motorcycle remained on their transit dock near your home. You spoke with our customer service on the phone who assisted you in finalizing the delivery of your motorcycle. According to the carrier's tracking link available in your MiniMx personal space, the motorcycle arrived on June 24. If you need assistance in tracking your next order, do not hesitate to contact our customer service. Best regards, MiniMX
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Acheteur Vérifié
Rating: 1 out of 5
No customer service from start to finish. I left an email with customer service a month ago, no response. The motorcycle arrived damaged because it was poorly packaged. No parts available for the 250 crz. Fast54000 is just a dream seller when they say that spare parts are available. In short, not a serious brand at all. Move on, there are much more serious competitors. It's not possible to give zero stars, this site is not worth more...
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Acheteur Vérifié
Rating: 1 out of 5
Order delivered with a lot of delay
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Response from MiniMX
Hello, you can find all the tracking information for your order transparently in your personal space on our MiniMx website. According to your tracking, you ordered on Sunday the 25th and your package arrived at the relay point on the 29th, three days later (indeed, we do not prepare orders on Sundays). If you have any questions regarding your order, our customer service is at your disposal at 09.72.39.05.37. Best regards, MiniMx
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Acheteur Vérifié
Rating: 1 out of 5
Customer service is not up to par, avoid....
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Response from MiniMX
Hello, I see that according to your email exchanges with our customer service, they are assisting you at every step of the search for your breakdown. We have sent you an electrical harness, we wish you a good installation and do not hesitate to return to our customer support if the breakdown persists. Best regards, MiniMx
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Acheteur Vérifié
Rating: 2 out of 5
Hello, I ordered a radiator and received no fixings with it!!
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Response from MiniMX
Hello, our radiators are sold with hoses and banjo bolts, but without a mounting bracket for the frame. We understand your disappointment; however, the content of the item is well detailed in the product sheet. We hope you have found a solution for mounting your radiator. If you have any questions or need information, please do not hesitate to contact our customer service at 09.72.39.05.37. Best regards, MiniMX
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Acheteur Vérifié
Rating: 1 out of 5
I want to return the dirt bike despite the 14-day withdrawal period, we return at our expense and a deduction on the price paid, what a shame, go to another site for your purchases.
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Acheteur Vérifié
Rating: 1 out of 5
We just received the motorcycle ordered for my 8-year-old son's birthday, unfortunately, he could not try it because it does not work.
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Response from MiniMX
Hello, have you contacted customer service so they can help you resolve your problem? Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Package received damaged and spoiled
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Response from MiniMX
Hello, when you receive a damaged package, we strongly encourage you to make a reservation with the delivery person upon receipt of your package. You should contact our sales team by email ([email protected]). Remember to attach photos of your package (the condition of the package before opening, the contents, and the delivery note). Best regards, MINIMX
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Acheteur Vérifié
Rating: 1 out of 5
Pay for a 24/48 delivery to receive it a week later...
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Response from MiniMX
Hello, you selected the COLISSIMO carrier which is the home delivery service within a timeframe of 48h/72h. 24h deliveries are ensured by TNT or CHRONOPOST. You ordered on Tuesday, June 22 at 5:00 PM, your package was prepared and shipped the next day at 12:19 PM, that is, Wednesday, June 23 without delay. It was delivered (according to the colissimo tracking) on Friday, June 25, within the 48-hour working timeframe. If you wanted to be delivered the next day, opt for TNT or CHRONOPOST which would have delivered to you on Thursday before 1 PM. We hope, however, that the receipt and the products meet your expectations and remain at your disposal. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
No follow-up from customer service, obviously it is not your fault for the delay but at least the minimum is to inform your customers.
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Response from MiniMX
Hello, We have communicated all the information to you several times, by phone, email, and even via Facebook. We understand your impatience regarding the situation, but we did not have more information. The port situation is saturated globally due to the health crisis, the delivery ultimately took place on the date we communicated when it was confirmed, and our teams did their utmost to ship all pre-orders as quickly as possible. We apologize for this inconvenience and wish you a good continuation and a good summer :-) Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
I ordered a brake caliper, it doesn't work, only 1 piston works, the other does not work for a new item, I am not satisfied and since I mounted it on my dirt bike, I could not get a refund.
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Response from MiniMX
Hello, our sales service has contacted you to provide you with an appropriate solution. Best regards, MiniMX
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Acheteur Vérifié
Rating: 2 out of 5
Order placed on April 18, arrived on June 28. No tracking email, had to follow up to know where this order was. No commercial gesture was made. Paid 49.99€ outrageous.
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Response from MiniMX
Hello, We provided all the information we had at each stage of the pre-order process transparently. The port situation is currently saturated, hence the delay and the information may sometimes be limited; indeed, we had 3 arrival dates at the port with unfortunately further delays due to a global saturation of maritime ports. Upon receipt in our warehouses, all our teams mobilized to ship all pre-orders as quickly as possible. We kindly ask you to accept our apologies for this inconvenience beyond our control. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Hello, it's not too great, I received the engine fine but the CDI does not work.
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Response from MiniMX
Hello, our sales service has contacted you to replace this defective part. Wishing you a good reception and good assembly. Best regards, MINIMX
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Acheteur Vérifié
Rating: 2 out of 5
I ordered a green motorcycle, I received a red one.
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Response from MiniMX
Hello, we have verified and it turns out that you indeed ordered a red pocket bike and not a green one. We invite you to contact our sales service to provide you with a solution. Either by contacting us at 09.72.39.05.37 or by email via [email protected]. Best regards, MINIMX
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Acheteur Vérifié
Rating: 2 out of 5
They sent me the wrong diameter on the chain kit.
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Response from MiniMX
Hello, which size is not compliant? You ordered: a 420/37dts sprocket / a 420 17mm 14dts pinion / 420 chain 120 links. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
The spoke covers have nothing to do with those in the photo. I have to return them at my expense to get a refund. At a time when all sites offer free returns.....
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Response from MiniMX
Hello, Our sales service has sent you an email. Please note that we have taken your remark into account and have adjusted our item sheet accordingly. Best regards, MiniMX
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Acheteur Vérifié
Rating: 1 out of 5
do not reply to me
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Response from MiniMX
Hello, we cannot find any contact request with your email address. Have you tried to contact us via [email protected]? Or by phone at 09.72.39.05.37. Best regards, MiniMX
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Acheteur Vérifié
Rating: 2 out of 5
Fast delivery, interesting price but mediocre quality. Installation in place very easy but the engine smokes a lot as soon as it reaches temperature. The after-sales service only communicates by email (not very practical or responsive) I called directly and was told that communication could only be done by email, yet when I called to buy my engine, they took the time to explain and advise me..... First and last time for me on this site. I keep my engine and my bitterness.
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Response from MiniMX
Hello, indeed our after-sales team mainly communicates by email. Especially for the first exchanges, in order to provide you with the best follow-up for all your after-sales requests. Our technicians being also in the workshop are not necessarily available immediately by phone. Do not hesitate to leave your phone number in your first email request for after-sales service, you will be contacted back. Best regards, MINIMX
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Acheteur Vérifié
Rating: 2 out of 5
Really disappointed, order made for an iPhone mat, not at all the same model represented on the site, not the same dimensions listed on the site. And all that the after-sales service responds to me since I wrote to them to tell them that the information on their site is incorrect is a "return it" so no, I am sorry, an apology would be nice to start with, and then I ordered two mats, so a commercial gesture would have been more appropriate and that the customer may not have to find another package and return it, especially for dimensions like that. After several orders placed with them, the customer service has disappointed me. The mat itself is of good quality but not the one requested.
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Response from MiniMX
Hello, our sales service tried to contact you, we left you a message on your answering machine. We have updated our item sheet. Best regards, MINIMX
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Acheteur Vérifié
Rating: 1 out of 5
Bad
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Response from MiniMX
Hello, have you thought about contacting our sales service at 09.72.39.05.37 to discuss your order? Best regards, MiniMX
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Acheteur Vérifié
Rating: 1 out of 5
Fast delivery, thank you
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Response from MiniMX
Hello, indeed we make it a point to send your orders as quickly as possible, from preparation to shipping. If you are satisfied with our services, I invite you to change the rating you gave us. Best regards, MINIMX
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Acheteur Vérifié
Rating: 1 out of 5
Missing 1 item, I reported it, they need a photo that proves nothing, count the chain, you will see that there is one more.
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Response from MiniMX
Hello, as seen in the email exchanges of 04/06/2021, we provided you with a response 25 minutes after sending your email. To best handle your request, please follow the instructions from our sales team. Best regards, MiniMX
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Acheteur Vérifié
Rating: 1 out of 5
Aluminum part instead of being steel, scratched on top of that
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Response from MiniMX
Hello, our sales department contacted you following your receipt. Hoping that the solution found brings you satisfaction. Best regards, MiniMX
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Acheteur Vérifié
Rating: 1 out of 5
The cable recommended by the interlocutor is not great, had to cut it and make some modifications, so I am not very satisfied
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Response from MiniMX
Hello, as seen during our phone conversation, you ordered this item for your neighbor, it is likely that they did not communicate the correct reference to you and thus caused this inconvenience. However, we are happy that you managed to adapt it, and that you are also satisfied with its appearance and functionality. Best regards, MiniMX
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Acheteur Vérifié
Rating: 2 out of 5
Delivery received on time, very well packaged but does not work properly!!
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Response from MiniMX
Hello, do not hesitate to contact our customer service at: 09.72.39.05.39. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
Hello, part received not compliant with the reference ordered on the site. A credit note received in exchange. Best regards.
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Response from MiniMX
Hello, after email exchanges with our sales service regarding your reception, we are out of stock on the item you wanted. It is for this reason that our sales representative contacted you by phone to offer you a credit note that you accepted, a credit note for the amount of the item you wanted so that you can reorder it as soon as it is back in stock. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
At this moment, service isn't that good. My package got damaged, the post office automatically returned the goods as they didn't want to deliver the package in this state. As till this moment, I need to wait for the money to be refunded and make a new order.. Seems to me that a automatic postage of a new order shouldn't be that difficult?
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Response from MiniMX
Hello, our customer service will contact you to resolve this incident together. Best regards, Mini MX
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