The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Disappointed by the lack of dialogue and the delivery time
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Response from MiniMX
Hello, We were moving from 25/01 to 08/02 inclusive, all our orders resumed shipping the week of 08/02. The message was noted at the top of the site and in the main banner. We apologize for this exceptional delay related to our relocation. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Parts that do not fit and return at the buyer's expense
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Response from MiniMX
Hello, In the case where our parts are compliant with the order, we do not cover return shipping costs. All return conditions are available at the bottom of the page. https://www.minimx.fr/fr/content/14-conditions-de-retour Sorry that your parts are incompatible with your motorcycle, do not hesitate to contact us if we can provide you with technical assistance. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
A delivery arrived 7 days late, I sent you an email and you told me it was stated on the site that you were moving when it was not mentioned
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Response from MiniMX
Hello, The message was noted at the top of the site and in the main banner. We were moving from 25/01 to 08/02 inclusive, all our orders resumed shipping the week of 08/02. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Not the right one
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Response from MiniMX
Hello, The double line is for XDURO. What do you have as a Pit Bike? Because if the double line is not centered for your bike, it will not be compatible. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
Scratched piston! So not great but fast delivery on the other hand
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Response from MiniMX
Hello, We apologize for the inconvenience, have you contacted customer service to report the problem? Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
I was refunded following a first order that was displayed as in stock but was not and I waited 17 days for my order
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Response from MiniMX
Hello, As indicated on the website, we were moving from 25/01 to 08/02, all shipments resumed on 08/02, this explains the extended delay on your order. We indicated this in several places on the site, we apologize if you did not notice this information before confirming your order. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
I ordered a rear brake kit for a CRZ on 03-01-2020 and received a kit for an Apollo. So I returned the part to minimix, thinking it would arrive. ON 20-01-2021 I placed the same order again, making sure to click on the CRZ model, and checking the photo to ensure it was the same part, and once again I received the same part as on 03-01-2020, which is a kit for an Apollo. On my first return, I even made a drawing to the size of my part with my phone number while waiting for a response, but nothing, so I think I will go see your competitors.
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Response from MiniMX
Hello, The brake kit has a 15mm axle with a standard mounting distance for the brands CRZ, Bastos, YCF, Apollo, and is not specific to Apollo. I invite you to provide us with your exact model, year, and possibly a photo so we can identify your pit bike model. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
You sell lots of things but nothing matches!
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Response from MiniMX
Hello, You took a two-pin electrical harness, so you need a 2-pin CDI, but if you install it on a one-pin CDI, it will definitely not be compatible. If you wish, you can download a return slip at the bottom of the site to return them for a refund.
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Acheteur Vérifié
Rating: 1 out of 5
The parts I ordered could not be mounted because the puller I ordered has a defect, the threading of the tool breaks without forcing. Disappointed.
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Response from MiniMX
Hello, Have you contacted the sales service? Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Received tire not compliant with what was presented on the product sheet. Shipping costs not refunded, return costs at my expense. Expected refund: 5€ out of the 25€ spent. The tire went to the trash. Customer service is naive and needs to be taught the trade, a nice bunch of amateurs on this point. I do not recommend.
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Response from MiniMX
Hello, The YX cross tire is our first price at 19.9€. Indeed, you are right about this type of first-price tire, the studs can vary depending on the series, which may suit some customers, which apparently is not your case. I therefore invite you to opt for the VEE RUBBER/KENDA or Michelin range to obtain a recognized and stable manufacturing reference. On these references, we can guarantee the exact compliance of the brand's catalog reference. My colleagues at the standard have verified the compliance of your order with what you ordered. Take the brands above, and your requirements will be met. We apologize for the inconvenience. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Incomplete package....
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Response from MiniMX
Hello, Which item was incomplete in your delivery? Best regards, Mini MX
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Rating: 1 out of 5
Delivery complications
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Rating: 1 out of 5
very good
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Response from MiniMX
Hello, We do not understand your rating of 1/5. Maybe a mistake. :-) Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
My son rode for 10 minutes on a quiet path and all the spokes are broken results no more rim very disappointed
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Response from MiniMX
Hello, Have you opened a customer service ticket? Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
Ignition broken upon receipt
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Response from MiniMX
Hello, Did you derail? Did you make a customer service request? Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
very long and not pleasant
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Response from MiniMX
Hello, You placed your order on Friday 8/01 at 16:40, the order was therefore shipped on Monday 11/01 and was delivered to you on 14/01. If you want a faster delivery, you can opt for TNT 24h delivery. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
I am disappointed for the moment
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Response from MiniMX
Hello, What problem did you encounter with your order?
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Acheteur Vérifié
Rating: 1 out of 5
Part very very poorly finished clutch lever very very poorly molded color of the cable deteriorated very unhappy and very disappointed
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Response from MiniMX
Hello, Would you like to return the products so that we can refund you? I invite you to choose higher-end products because the clutch lever with a 9.9€ handle is really the first price, the quality is equal to its price. I invite you to take the CNC YCF clutch levers or see PRO TAPER which have a real quality of finish. Regarding the clutch cable, if the aesthetics do not suit you, I invite you to take a classic black cable, maybe this one will be more suited to your expectations. Remaining at your complete disposal, we apologize for the inconvenience. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Poorly packaged part
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Rating: 1 out of 5
Order not compliant with the photo
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Response from MiniMX
Hello, Which product does not meet your expectations, would you like to return the product(s)? I see that you took a quick release for 50€ (Electric YCF) and CRF50 parts. If you have a YCF 50E, the CRF50 tanks will not be compatible, and vice versa on the quick chain release if you do not have a 50E. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
I received a tire of the wrong size, after a complaint by email no response from them
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Response from MiniMX
Hello, Following the opening of your ticket, a response has been provided to you. If the product does not meet your expectations, you can of course return it (see return conditions at the bottom of the page). Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
It's simple, I am not at all happy with this site, they are not serious at all. Indeed, I had to order this product because my son's new 70 cc for Christmas, he used it 2 times and it no longer starts and they are not even able to send me the original starter. I have to make do with this product that I have to tinker with (said in their words). They do not want to take back the motorcycle that no longer starts, while the law states that it is guaranteed for 2 years by the manufacturer, and that they are obliged to refund me. They do not want to know anything. So I really hope you will read my message before buying from them.
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Rating: 1 out of 5
Site with zero customer service
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Response from MiniMX
Hello, Which part do we need to provide customer service for? A spacer? A brake pedal? If your parts do not fit, you can simply return them and you will be refunded. You say we have no customer service, we have no open tickets or customer service requests. What can we do to satisfy your customer service request that is currently not open? Best regards, Mini MX
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Rating: 2 out of 5
Box arrived half broken engine upside down oil spilled everywhere
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Acheteur Vérifié
Rating: 1 out of 5
Bad.. not the right size. An exhibition piece, let me explain, the carbon started to bubble after 5 minutes of heating... and all for 69 euros. Don't be surprised if people buy on Amazon.
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Rating: 1 out of 5
Not very good
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Response from MiniMX
Hello, Did you encounter any inconvenience during the order and its delivery? Would you like to return your product? Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
The parts are of good quality but the delivery leaves much to be desired
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Response from MiniMX
Hello, your order placed on 24/12 was ready to be shipped on the same day, however, since the 25th is a holiday, it could not be handed over to the carrier on Monday (no pickups on 24/12 unfortunately) and was therefore shipped on Tuesday 29/12. We apologize for this inconvenience that is beyond our control. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Delivery never arrived!!!! And delivery not refunded even though I was in no way responsible. The address was correct. No commercial gesture.
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Response from MiniMX
Hello, The delivery information was apparently incomplete and pending instructions on GLS since 27/11/2020. It was therefore returned to the sender on 10/12/2020 in the absence of modification. Your order consists of a chrome brake lever, if you wish to place an order by modifying or adding the correct delivery information, a discount voucher with free shipping has been credited to you. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Bad experience!
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Response from MiniMX
Hello, We sincerely apologize for the inconvenience, did you receive our response following your ticket opening for the scratched fairings? Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Very long delivery times
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Response from MiniMX
Hello, You placed your order on 23/12 at 3:00 PM, it was prepared and ready for shipment on 24/12 without delay. Please understand that on Thursday 24/12 the carriers did not make any pickups and therefore it was logically received by the carrier only on Monday 28/12 because Friday was a holiday, Saturday and Sunday were closed. It was delivered to you on 31/12. The Christmas period is a saturated period that experiences delays mainly due to holidays. Do not hesitate to request express carriers like TNT if you want a shorter delay. I still ask you to please excuse us for this extended delay that is beyond our control and we remain at your complete disposal. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
I ordered a rear rim, and the rim was all damaged and looked like it had already been used, so mixed review :/
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Response from MiniMX
Hello, We apologize for the inconvenience, have you opened a ticket with customer service so they can address your issue? Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
Package delivered late even though I paid for it to arrive earlier.
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Response from MiniMX
Hello, GLS offers delivery in 24H to 48H. The guaranteed 24H express is offered by TNT. Your delivery shipped on 14/12 was delivered on 16/12 (according to your tracking). We apologize if the transport offer created confusion and invite you to choose TNT if you want guaranteed 24H delivery. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Not satisfied
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Response from MiniMX
Hello, You purchased two inner tubes, what problem did you encounter? Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
The gear selector sent by Mini MX does not work on my dirt bike, it moves in all directions
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Response from MiniMX
Hello, If the item does not suit you, you can return it, we will issue a refund. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
The motorcycle was in stock and the delivery time was given as 48 to 72 hours. Ordered on 19/12/20 and on 29/12/20 still nothing received. The motorcycle was supposed to be a Christmas gift for a child and 5 days after Christmas the kid still has nothing.
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Response from MiniMX
Hello, You placed your order on Saturday 19/12, it was shipped on 21/12 without delay, the motorcycle was indeed in stock at the time of your purchase. However, the week of Christmas is very busy for carriers, it seemed difficult to be delivered in 2/3 days. Normally, the delivery times are on average 48H/72H, you will understand that the week of Christmas is delicate. I am sorry that the delivery could not be made before 24/12 and this is beyond our control. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
I did not receive everything. I am missing a lot of things. This really bothered me!
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Rating: 2 out of 5
Damaged exhaust when opening the package
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Acheteur Vérifié
Rating: 1 out of 5
Red hose not received and piston really very damaged. Customer service contacted several times but with no response each time.
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Response from MiniMX
Hello, You have an open case since 11/12 pending supporting documents. Without these documents, customer service cannot proceed. Please check your emails so we can take the necessary steps. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Stock shortages, parts with missing nuts, a braking system that was not pre-assembled, all despite common sense, as for the delivery, 5 days of waiting, nothing changes!
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Response from MiniMX
Good evening, But nothing is going well with us, out of 3 reviews posted, 3 negative reviews. Three reasons arise: 1: Defamation / only looking to discredit us? 2: Do you enjoy hurting yourself by ordering from us :-) 3: Maybe we are the least bad? ^^ I therefore invite you to turn to another merchant if we do not meet your expectations (it unfortunately happens). The stocks, as I told you in our previous email, we did our best and yet we have more than 150,000 parts in stock but so be it. The delays, you AGAIN took the cheapest
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Acheteur Vérifié
Rating: 1 out of 5
colissimo point relais
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Response from MiniMX
Hello, I invite you to install a wheel gripster, I think your problem is not the inner tube because MICHELIN or KENDA is the best we have. I think your inner tube is puncturing at the valve and the only solution is to install a wheel gripster, it is even essential to avoid punctures. Also, remember to put a rim tape ;) Best regards, Mini MX
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