The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Deadlines not respected, it looks like a used piston!
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Response from MiniMX
Hello, Your order placed on 09/12 at 19:45 was shipped the next day 10/12, your delivery shipped on a Thursday could not be delivered in 24h (Friday) and was delivered the next working day, which is Monday 14. GLS deliveries are from 24h to 48h, if you want guaranteed 24h delivery we invite you to choose TNT. We apologize if the deadlines did not meet your expectations with the GLS carrier. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
No more assembly on the handlebars, lazy work and without skills.
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Response from MiniMX
Hello, If the product(s) do not suit you, I invite you to proceed with the return. If you are looking for quality handlebars, I invite you to select STARBAR, PROTAPER, NEKEN, the manufacturing is significantly superior. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
The chain kit ordered was not received in full. Chain sprocket. Missing crown
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Rating: 1 out of 5
Problem with half of the order, I sent an email to support and I'm still waiting...
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Response from MiniMX
Hello, We have forwarded your request to customer service to get back to you as soon as possible. We apologize for the delay. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
I have ordered several times and this time I was disappointed that my ignition that I ordered was broken
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Response from MiniMX
Hello, Have you opened a warranty file? I checked via your email but I couldn't find it. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Received a rim with all the spokes loose and the rim scratched and a warped crown!!! Avoid!!!
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Response from MiniMX
Hello, It is indicated in red on the product description: The tightening/adjustment of the spokes must be checked. Can you send us a photo so we can understand your case? The warped crown is quite surprising, it is steel. Hoping to find a solution for you. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Delivery is deplorable, I still have not been delivered after a week even though I chose the fast delivery in 24/48h.
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Response from MiniMX
Hello, I invite you to contact GLS directly to report the delay Tel: 0 890 890 092 Transport services are currently saturated due to high demand and we hope to regain quality service from our carriers after the end of year holidays.
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Acheteur Vérifié
Rating: 1 out of 5
Hello, you put an oil can on the site with a conclusion at delivery there is no can
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Response from MiniMX
Hello, The oil pack is an option to select +6€. I am sorry that you did not see the option. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Delivery date not respected
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Response from MiniMX
Hello, Your order was placed on Monday 30/11 at 15:45, shipped on Tuesday 1/12 and delivered on Thursday 3/12. We respected our deadlines of 48H/72H. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
I ordered a semi-auto engine and received a manual engine
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Response from MiniMX
Hello, Are you sure? because we do not have a manual in 88cc. Semi-automatic engines do not have a clutch lever on the engine and clutch cable/lever on the handlebars, however, you still have the gear selector to shift through the 4 gears. Do not hesitate to contact us at 0972390537 from Monday to Friday from 10am to 7pm so we can verify the compliance of your product. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
I received the wrong item, I sent it back, followed up with customer service, no one responds, in the end I paid for an item, I returned the item, I got scammed.
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Response from MiniMX
Hello, We asked you for proof to process your warranty. Can you send us that so we can proceed with your request? Regarding the return, we have not received anything yet, do you have a tracking number? We are also reachable from 10am-7pm at 0972390537. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
Item considered received but in transit on their site and I have never received it. And when I call, I am told that I need to call the carrier because they don't have time!!!
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Acheteur Vérifié
Rating: 1 out of 5
Very disappointed, incomplete order and customer service that makes you doubt!
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Response from MiniMX
Hello, As I indicated to you by email, it was the last piece in stock, the piece may have been lost. Our only solution is to refund you. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
No way to cancel an order, for a site of this size it's still crazy..
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Response from MiniMX
Hello, As soon as the order has been prepared and started, we are unable to stop the preparation process in order to guarantee our shipping deadlines. Your order was prepared at 8:24 on 30/11 (see on your customer account). We are again sorry that we cannot intervene past this stage, our only goal is to honor orders as quickly as possible. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Incomplete order and delivery deadlines alarming when I had chosen 48/72h!
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Response from MiniMX
Hello, The deadlines for BELGIUM have been heavily impacted by COVID, transport restrictions have been notified on the carriers' sites and we apologize for this, it is beyond our control. The situation should return to normal and we hope your next delivery will be faster. However, please note that your order placed on 25/11 at 20:58 was shipped the next day from our warehouses on 26/11 at 11:46, the delay is solely related to transport. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
My first order was impeccable, very good service. Disappointed with the second.
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Response from MiniMX
Hello, The after-sales service has been contacted, we hope they will respond to you as soon as possible. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
I have never received the package ..
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Rating: 1 out of 5
Yes, regarding the site, I am happy
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Rating: 1 out of 5
The rear wheel received was broken after 2 hours of riding.
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Response from MiniMX
Hello, Did you follow the usage recommendations as indicated on the product sheet? Can you send us a photo so we can take note of it? Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
Second order received from Minimx with items showing signs of impact and scratches.
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Acheteur Vérifié
Rating: 1 out of 5
Did not receive the correct part. Disappointed.
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Response from MiniMX
Hello, You ordered an inner tube, what did you receive? Please feel free to contact us by email at [email protected] with a photo of the received part, if an error occurred we will quickly take the necessary steps. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
A lot of choices but also many out-of-stock items that are not anticipated, as for the delivery, it is endless, it is inconceivable.
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Response from MiniMX
Hello, We have over 150,000 parts available in the catalog and in our stocks. We are trying, despite the period, to restock as quickly as possible. You only ordered a CDI for €5.95 on Wednesday 18/11 at 3:00 PM, the order was shipped the next day, Thursday, the delivery you selected was the cheapest, that is to say colissimo, the package arrived on Monday. If you are in a hurry, select TNT, it is guaranteed 24h. I find your comment very harsh, and I doubt we can do better in terms of delay. So maybe the only goal is to give us a bad rating, who knows. We wish you a good continuation. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Endless delivery time! Not to mention the out-of-stock items and that, this is not the post office!
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Response from MiniMX
Hello, I doubt it is necessary to reiterate the previous exchange. We strive to be as close to our stocks as possible, the chain roller was restocked within 72 hours following a stockout. Your order was shipped immediately. We are sorry we could not satisfy you and wish you a good continuation. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
A part was damaged and not even packaged, surely a second-hand part
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Response from MiniMX
Hello, The second-hand parts are in the second-hand category, otherwise all our products are new, if the product does not suit you, please feel free to return it, it will be fully refunded. We remain at your disposal by email [email protected] or by phone 0972390537. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
No poster, no gaskets on the clutch cover, leaking carburetor, manual not suitable for the motorcycle, missing stickers on the fork and swingarm... very disappointed...
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Response from MiniMX
Hello, In doubt, I will resend the maintenance and assembly manual by email immediately. Regarding the technical part, do not hesitate to contact our after-sales service so that they can provide you with the necessary assistance for the proper functioning of your Pit Bike. Email: [email protected] Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
I received this motorcycle on Wednesday, delivered with some scratches. After 2 hours of riding, I lost the pot envelope, the brilliant arm screw, and most of the casing screws. After a cleaning, the motorcycle no longer accelerates.
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Response from MiniMX
Hello, This does not happen when before riding we perform a complete start-up, namely checking the tightening of all screws with marking if necessary, tightening the spokes, checking valve adjustment, carburetor adjustment, chain tension, .... All this can be found in the user manual, which we strongly recommend you read! If needed, our customer service is at your disposal to explain what you need to do, if it seems too complicated. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Poor quality product and already arrived scratched
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Acheteur Vérifié
Rating: 1 out of 5
Disappointed, because for an order of several parts there are two errors. The photos do not necessarily correspond to the ordered part
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Acheteur Vérifié
Rating: 1 out of 5
Package always delayed or lost
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Response from MiniMX
Hello, As indicated in your tracking, which you probably did not see, the package was refused by the selected relay point due to an overload of it. The TNT carriers therefore delivered you to another available parcel relay. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
I am not at all satisfied with the delivery on your site it says 48 hours 72 hours which is not the case because the delivery date I called the carrier who had still not called me to make an appointment for delivery they told me they did not have my phone number to contact me to make an appointment so if I had not called I would still not have my package so it annoyed me I went to get it myself I would like to have a commercial gesture from you because the delivery was not fully made and yet I paid for the delivery 48 hours 72 hours maximum and if I had waited I could have waited a week 2 + so please contact me to make a commercial gesture a voucher or anything thank you for your understanding
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Acheteur Vérifié
Rating: 2 out of 5
I still have not received my order!
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Response from MiniMX
Hello, As indicated by your tracking: "on Friday, November 13, an error occurred in the delivery of your package. We are doing everything possible to get it back on track" You will be delivered very soon, we invite you to check your delivery tracking. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
not compliant with the order
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Response from MiniMX
Hello, You received a prepaid voucher to return the received footpegs against reimbursement upon their return. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
Box in a bad state and broken piston
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Response from MiniMX
Hello, We have not received any message regarding your problem, we invite you to contact our after-sales service and report your broken piston, and this as soon as possible. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Hello, disappointed what more can I say... Item ordered in stock and it's been 9 days and I still haven't received my order...
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Response from MiniMX
Hello, You ordered on Saturday 07/11, your order was shipped on 09/11, in accordance with our service offer. The products were indeed in stock, contrary to what you seem to indicate. However, if you did not see it, as indicated by your tracking: on Friday, November 13, an error occurred in the delivery of your package. We are doing everything possible to get it back on track. This is independent of our will, we have still filed a complaint with the carrier
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Acheteur Vérifié
Rating: 1 out of 5
I have a problem the shock absorber broke on the first use
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Response from MiniMX
Hello, You will need to explain how you broke an adjustable shock absorber to our after-sales service, because as of now no complaint has been made to our services regarding this problem.
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Acheteur Vérifié
Rating: 1 out of 5
The inner tube arrived with a hole after 30 seconds the tire is flat
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Response from MiniMX
Hello, We do not quite understand your opinion, if the inner tube arrived with a hole, why did you install it? Moreover, no message or email from you mentions any problem with our after-sales service.
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Acheteur Vérifié
Rating: 1 out of 5
Placed an order for 400 euros and received nothing. No one takes me seriously, neither Minimix nor the transport company, I do not recommend because in the meantime they cash in and nothing in return, very bad experience
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Response from MiniMX
Hello, A complaint has been made to the carriers on our part, do not think that no one takes you seriously. Your file is being followed, we are waiting for the result of the investigation from TNT services, as a proof of delivery is issued. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
I specifically ordered the pink shot mask with yellow writing that was supposed to match the colors of my helmet.... The mask I received is indeed pink but with black writing, I am very disappointed.
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Response from MiniMX
Hello, These are the last SHOT masks that have just arrived from the new collection. We have just received the new visuals. If the product does not suit you, you can of course return it for a refund. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
I received the piston for 140cc poorly machined, one of the rings gets stuck in the grooves of the piston... I am disappointed...
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Response from MiniMX
Hello, In what order did you install your rings? Best regards, The MinIMX team
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Acheteur Vérifié
Rating: 1 out of 5
The electrical harness does not match the image and after correction on an identical electrical diagram, no ignition!
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Response from MiniMX
Hello, Have you tested your values with a voltmeter to ensure the connections? Best regards, The MiniMX team
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