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A
Rating: 2 out of 5
No problem with the site or delivery but the motorcycle I ordered has a big problem, it won't start, please contact me again, thank you
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Customer reviews of MiniMX
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 27 545 published reviews
Summary of reviews
The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Reviews 1 and 2 stars
Reset filtersA
Rating: 1 out of 5
Very disappointed still haven't received my order!!!
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A
Rating: 2 out of 5
Motorcycle for my son ordered on 15/04, marked in stock on the site and delivery in 48/72h. A few minutes after the order, an email informs me of the stock shortage! Not very serious... To this day, despite an exchange with customer service, they cannot give me a delivery time, still not received! If I had known about the stock shortage contrary to what the site indicated, I would have looked elsewhere... not great, apart from the quick response from customer service, misleading about stock and delivery time.
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A
Rating: 2 out of 5
I ordered several parts... even due to confinement we waited a week, still nothing, so I decided to call your service, who told me they had to cancel my order because a part was missing (which was indeed in stock on the site). After that, the order preparation resumed, so I deduce that if I hadn't called, I would still be waiting... I find that very poor from MiniMX and from now on I will go to Small MX.
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A
Rating: 2 out of 5
The items I ordered arrived damaged, with signs of scratches and wear... Thank you for taking care of your items regarding your customers! I will not order from you again! You have lost a customer!
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Response from MiniMX
Hello, which part was damaged? Did you contact our customer service to inform them? Best regards, Mini MX
A
Rating: 2 out of 5
I did not receive the sticker that is offered with every order...
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A
Rating: 1 out of 5
I did not receive the correct parts. Half of the order was not correct. The support insisted that I received what I ordered without trying to understand my problem. Quite disappointed and shocked by their response.
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A
Rating: 2 out of 5
When I received my order, some items were missing because they were not in stock! Yet on the site they were in stock, no contact to tell me that my order would not be complete. In short, not a great experience...
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Response from MiniMX
Hello, you received two automatic emails, one to inform you that some products are no longer in stock, the other to inform you that a refund has been made to your bank account.
A
Rating: 2 out of 5
We take an order to be delivered in 12/24h and we are delivered 72 hours later.
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Response from MiniMX
Hello, you will understand that at the moment delivery times are independent of our will. As a reminder, our country as well as the whole world is disrupted by COVID-19. Carriers are heavily impacted by the situation. This is obviously our case as well and we hope that the situation improves quickly. Best regards, Mini MX
A
Rating: 2 out of 5
I have not received my item
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Response from MiniMX
Hello, As indicated by your delivery tracking, your package is on its way. You will understand that at the moment delivery times are independent of our will. As a reminder, our country as well as the whole world is disrupted by COVID-19. Carriers are heavily impacted by the situation. This is obviously our case as well and we hope that the situation improves quickly.
A
Rating: 1 out of 5
Very bad once again there is an error in the order I have to send it back at my own expense
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Response from MiniMX
Hello, Can you specify the reference of the product you received (reference YCF), as well as the length of the axle in question?
A
Rating: 1 out of 5
Bad customer service Incompetent staff
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Response from MiniMX
Hello, Can you share with us in more detail your bad experience. We apologize in advance, we will try to take note of it. Best regards, Mini MX
A
Rating: 1 out of 5
Delivery time not compliant
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Response from MiniMX
Hello, you will understand that at the moment delivery times are independent of our will. As a reminder, our country as well as the whole world is disrupted by COVID-19. Carriers are heavily impacted by the situation. This is obviously our case as well and we hope that the situation improves quickly. Best regards, Mini MX
A
Rating: 2 out of 5
Many defects on the ordered items!!
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Response from MiniMX
Hello, Can you specify what type of defect you noticed?
A
Rating: 1 out of 5
I had made a request by email to group my order and only pay shipping costs once. So no commercial gesture was made.
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Response from MiniMX
Hello, You will understand that at the moment delivery times are independent of our will. As a reminder, our country as well as the whole world is disrupted by COVID-19. Carriers are heavily impacted by the situation. This is obviously our case as well and we hope that the situation improves quickly. Regarding the grouping of orders, we do not have the possibility to do that, the only solution would have been to cancel and for you to reorder. Best regards, Mini MX
A
Rating: 2 out of 5
Hello, the delay is great, nothing to change, but on the product I ordered an Apollo rim for 90€ and the rim was rusted, the valve of the inner tube is not straight enough for my part on this rim.
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A
Rating: 1 out of 5
Delivery time too long and the poster crz is missing from my order
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Response from MiniMX
Hello, You will understand that at the moment delivery times are independent of our will. As a reminder, our country as well as the whole world is disrupted by COVID-19. Carriers are heavily impacted by the situation. This is obviously our case as well and we hope that the situation improves quickly. Best regards, Mini MX
A
Rating: 1 out of 5
I still haven't received my order and yet I paid €9.95 for delivery 48/72 hrs.... is it worth paying more knowing that we won't be delivered in this time.... just say that due to confinement we don't know when it will arrive... this would avoid us paying for nothing for fast delivery Thank you
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A
Rating: 1 out of 5
Not received
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A
Rating: 1 out of 5
I was charged twice the amount while my first order was 'payment error' but I was charged anyway
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A
Rating: 2 out of 5
Hello, I am quite disappointed because the valve I received is not red but orange and in my previous order I still have not received my oil that I ordered for 15€. I would like compensation.
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Response from MiniMX
Hello, If you notice a problem with one of your orders, please contact our after-sales service at [email protected] Best regards, The MinIMX team
A
Rating: 1 out of 5
bad delivery, bad condition of packages upon delivery (damaged, cut, bent)
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Response from MiniMX
Hello, What was bent in your order? Best regards, The MiniMX team
A
Rating: 2 out of 5
Faded or discolored fairings. But fast delivery.
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Response from MiniMX
Hello, If your plastic kit does not suit you, you can return it for a refund. Best regards, The MiniMX team
A
Rating: 1 out of 5
Hits, impossible to get a refund without returning items...
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Response from MiniMX
Hello, Indeed refunds are made upon return of the part(s). Best regards, Mini MX
A
Rating: 2 out of 5
A part of my order was not in the box that was delivered to me, after calling customer service they should contact me again after verification, 3/4 weeks later no news... Fast delivery and good quality/price ratio of the parts but customer service is very average!! I hope to hear from you soon...
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Response from MiniMX
Hello, Our customer service sent you an email on 10/03/2020 without a response from you. Without a response from you, no handling of your after-sales request will be made. We therefore invite you to respond as soon as possible. Best regards, The MiniMX team
A
Rating: 1 out of 5
Item of very poor quality overall
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Response from MiniMX
Hello, You only took manufacturer parts whether it be the jets, Lifan piston, YX gasket kit, YX sprocket, there are no others from different brands. Best regards, The MiniMX team
A
Rating: 1 out of 5
Never received
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Response from MiniMX
Hello, Your package is returned to the sender either because the selected relay point is saturated or closed. Upon its return, you will be refunded. Best regards, The MiniMX team
A
Rating: 1 out of 5
I ordered a SX 125 motorcycle on the minimx.fr site. At first delighted with the use but a part broke quickly (the gearbox) I asked for help in the chat ALL the team was unpleasant in the chat. I saw no help from them. After dismantling the engine (without a plan from them even though I had requested one) I called them to know which part to order on their site they gave me the wrong reference. So I received the wrong part. I contacted customer service again who asked me to send everything to their after-sales service who gave me no news. The screws of their engine are of very poor quality. I have never left a bad review on a company. I do not recommend the site at all. I am still waiting for a simple response from them.
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Response from MiniMX
Hello, You damaged your gearbox, you asked us to find parts, we asked you for precise measurements. You have all the measurements and compatibilities indicated on our site and on the various product sheets, you just need to look and compare. You are contacting us without even looking on your side, while our technical service is in confinement and our customer service is reduced by half due to Covid-19. A minimum of understanding would have been appropriate, but what do you want, we do not all live in the same world. Best regards, The MiniMX team
A
Rating: 1 out of 5
I cannot return my order, there are no parts to fix the footpegs
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Response from MiniMX
Hello, We do not quite understand the subject of your message. Can you clarify it? Best regards, The MiniMX team
A
Rating: 1 out of 5
They did not send the correct diameter of the part sent.
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Response from MiniMX
Hello, What diameter did you receive? Best regards, The MiniMX team
A
Rating: 1 out of 5
A missing item
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Response from MiniMX
Hello, What item are you missing? Best regards, The MiniMX team
A
Rating: 2 out of 5
very disappointed with the quality and compatibility of the product
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Response from MiniMX
Hello, What motorcycle do you have? Best regards, The MiniMX team
A
Rating: 1 out of 5
Very disappointed with my package that arrived at my home in poor condition and my oil still hasn't arrived
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Response from MiniMX
Hello, What arrived in poor condition? Best regards, The MiniMX team
A
Rating: 2 out of 5
I still have not been delivered since 03/03/2020!!!
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A
Rating: 2 out of 5
Product error
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A
Rating: 2 out of 5
Very nice and smooth site
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Response from MiniMX
Hello, If you notice a problem with your delivery, you can contact our after-sales service directly by email at [email protected] Best regards, The MiniMX team
A
Rating: 2 out of 5
incompatible parts, do not match the description, last order with you
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Response from MiniMX
Hello, What problem did you have with your order? Best regards, The MiniMX team
A
Rating: 2 out of 5
The delivered part is not the right one, it's the rear loop for frame 801 and customer service has still not responded.
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Response from MiniMX
Hello, Unless proven otherwise, you have been in regular contact with our technical and commercial service to determine precisely, first of all, if the received part was the right one, and secondly, what specific characteristics made the received one incompatible. Finally, a prepaid return label was sent to you by email to return the part for a refund. We are therefore very surprised by your opinion, knowing that the handling of your file was quick and cordial. The MiniMX team
A
Rating: 2 out of 5
usually very happy, but here I noticed just after the end of an order that I was missing something, I immediately placed my second order and immediately wrote to the minimix team to warn them to try to make only one package for my order to avoid shipping costs for 2 orders and not to waste an extra box unnecessarily. (sent my email at 10 PM on 27/02/2020) response email on 28/02/2020 at 12:09: "Hello, the packages have already been prepared and taken over by the carrier." too bad...
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Response from MiniMX
Hello, Each order is recorded with an order number. Each order is individual and has its own shipping costs or is free if over 39 euros at a relay point or post office. Minimx ships hundreds of orders per day, so it is up to you as a customer to plan your orders or adapt them according to any shipping costs. Our orders placed the night before are shipped very early in the morning so that you can receive them quickly. Your message, to save on a box, cannot therefore be taken into account. Best regards, the MiniMX team
A
Rating: 1 out of 5
very bad customer service
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Response from MiniMX
Hello, What issue did you encounter with your order? Best regards, The MiniMX team