The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
This engine does not fit the cross bike, the exhaust does not match at all knowing that my husband had asked beforehand and the same for the stabilizer which did not correspond to the bike very disappointed
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Response from MiniMX
Hello, On which machine/brand/model did you install this engine? Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Misleading photo compared to the order received
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Response from MiniMX
Hello, A 125YX piston is a piston for a 125cc YX engine number 1P54FMi, it cannot be otherwise. If the piston does not fit your engine, as you find the characteristics in the description, it means you do not have a 125 YX engine. Best regards, The Minimx Team
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Acheteur Vérifié
Rating: 1 out of 5
I will no longer order from them. Pitiful service
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Response from MiniMX
Hello, Our sales service contacted you very quickly after your order to alert you about a stock shortage of a product you chose. It is very rare, but it can unfortunately happen. Based on this, a commercial proposal was made to you, which you refused. A second one was proposed to you, which you also refused. The request you made afterwards was not feasible. The service is far from being as pitiful as you indicate, and was very understanding on the contrary. The product unfortunately out of stock on your order was impossible to obtain in the shortest time (YCF being themselves out of stock), we therefore proceeded to refund you for the said part as per your request. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
It's not the right gasket I received
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Response from MiniMX
Hello, We do not understand your feedback. If you have a YX engine, it is necessarily compatible. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Effort needed on delivery to overseas territories, otherwise very good site.
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Acheteur Vérifié
Rating: 1 out of 5
Order paid with delivery fees in 48h and after 17 days of waiting still no delivery, and they dare to put my order status as delivered. Very unpleasant hostess. Absurd!! Avoid
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Response from MiniMX
Hello, We will therefore follow up regarding your complaint from yesterday. Your tracking indicates a delivered package. Our colleague therefore informed you that in this case, we cannot file a complaint for a package declared delivered, as the tracking is valid. Our colleague whom you find unpleasant (it is still you who got carried away and not her), explained the situation to you, told you that she understood you but that her scope of action was very limited regarding the carrier. That is why our colleague requested the refund of your axle and offered you free shipping so that you could reorder another one soon without cost. If you had followed the status of your order, you would have also seen that your package was declared delivered, you might have contacted the carrier to find out what was going on. If you receive delivery tracking, it is so that you can inform yourself about the status of your delivery and react if necessary. Our colleague had a very good commercial behavior, explaining the situation to you, and offering you a commercial gesture that we were absolutely not obliged to make because for us our carrier delivered you, but we trust. We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
I am disappointed because on your site I had selected 428 16-tooth output sprockets in 17mm, as well as 428 17-tooth in 17mm, mentioned on your site; next to the photo, I was delivered sprockets in 20mm; therefore not mountable; the delivery did not match my initial cart; I will not return to your site...
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Response from MiniMX
Hello, what you are saying is impossible, carts do not transform. You simply clicked on the wrong product listings. If the product does not suit you, you can return it for a refund. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Hello I am satisfied with the package but not at all with the delivery I paid to receive my package in 48h 72h and I received it 6 days later!
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Response from MiniMX
Hello, You ordered on the evening of the 13th, your order was therefore shipped on the 14th. The 15th was a holiday, so on the 16th the shipping resumed (24h), Saturday the 17th and Sunday the 18th are not working days, so delivery on Monday the 19th which is 48 working hours later. Your delivery is therefore in accordance with the deadlines we commit to respect. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
Order not delivered, refund but poor cooperation
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Response from MiniMX
Hello, Your order suffered a sorting error from our partner Colissimo, and therefore returned to our warehouses. That is why your order was fully refunded upon its return. This is very rare when this type of inconvenience occurs. We understand your dissatisfaction. If you wish to reorder, we invite you to contact our customer service at 0972390537, they will add some goodies to your order. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Disappointed with my last order but otherwise always happy
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Response from MiniMX
Hello, As you may have seen with our after-sales service, your complaint has been taken into account and processed according to your expectations. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Does not answer the phone I always get the voicemail we stay there for hours a problem with the merchandise
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Response from MiniMX
Hello, We do not have a voicemail system. Our platform receives a lot of calls, if you cannot reach them when you are available, you can contact our customer service via live chat or by email at: [email protected] What problem did you have with your order? Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
The cut-off switch received was not the same as the one in the photo, I had to wire it differently because I did not have time to return it. It is unpleasant to receive another brand when during the order it is clearly marked YCF! Disappointing compared to my first order
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Response from MiniMX
Hello, Indeed there are two references for this type of product. But you ordered a YCF product, to receive a YCF brand product. If this is not the case, contact our after-sales service. As for the connections, whether YCF or other brands, the wire colors or connection types differ depending on the series. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
Delivery delays
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Response from MiniMX
Hello, During holiday periods, it is possible that your package arrives with a 24h delay as happened with your order. The rating of 1/5 seems excessive to us, it would have been simpler to contact our customer service who would have found a solution with you. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
The engine arrived in 2 days, problem at reception a casing of the engine is exploded, it has been 1 week since I have been waiting for after-sales service to return the engine, still no email, I am losing patience very very bad customer service!
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Response from MiniMX
Hello, Our service has responded to you, we are waiting for your return. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
Minimx are liars because they display products in stock when they do not have them in stock, so forced to change the color of the part (chain guide) then they refused my requests for a commercial gesture (some stickers or keychain or others) but this is not the policy of minimx.
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Response from MiniMX
Hello, We have over 3500 product sheets, or hundreds of thousands of products. It sometimes happens that some products are no longer in stock because the last one was taken on an order validated just before yours. That is why our services contact you to see with you for a product change. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
I received my parts, except that the box was very poorly packaged and I had two parts inside where there was no plastic around the item I ordered, I find that unacceptable.
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Response from MiniMX
Hello, Were your parts damaged? Some parts do not require packaging and are delivered without it. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
The engine is leaking everywhere
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Response from MiniMX
Hello, What do you mean? You did not contact our services to report that your engine is leaking, why? Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
Order received at the billing address (600Km from the delivery address), they did not inform me of the address change. I contacted customer service and had to insist for them to admit that it was indeed their shipping service that had used my billing address and not the post office. They were supposed to contact me back but never did. And it does not shock them that I received my packages at my billing address even though it is 600Km from the initial delivery address. No gesture was made on their part, I had to ask the person at my home to resend the packages to me and had to pay out of pocket for the deliveries. Unacceptable given that I myself have worked in logistics, when a mistake is made, one assumes and resolves the problem(s).
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Response from MiniMX
Hello, First of all, please know that we are sorry for the inconvenience. However, when you select a relay point and it is saturated, that it can no longer receive additional packages, the delivery is automatically switched to the billing address you provided on your customer account, as indicated in our general terms and conditions in accordance with the delivery conditions of our partner Colissimo. Once the order is delivered, we can no longer intervene, we must wait for the return of the package to organize a new shipment. At the time of shipment, a tracking number is provided to you, indicating the effective delivery address (you are therefore informed) as well as the tracking allowing you to follow the package. We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Ordered what we see in the photo but ended up with exactly the same items as in the photo but which ultimately do not even go together + a packaging that is MORE than questionable, a box with bits of 'protection' paper to 'cushion' the elements but which ultimately has plenty of room to go all around the box or even come out and no bubble wrap, So to conclude we receive a pot that is not compatible when it should be and with non-existent packaging we end up with a scratched, damaged set. I recommend neither the item nor the site. First and last visit.
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Response from MiniMX
Hello, Did you receive your new line as agreed and were you able to test it? We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
Poor description of the items.
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Response from MiniMX
Hello, What poor description did you see? Awaiting your response. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Long delivery times, order placed on the 11th, for a delivery (currently being restocked at MiniMX) on the 15th, received the motorcycle 15 days later, so almost a month of waiting.
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Response from MiniMX
Hello, You purchased a motorcycle identified as a pre-order, our sales service informed you of the delivery schedule. There were no surprises. Moreover, before delivery, our carrier makes an appointment with you to organize the delivery. We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Wrong product arrived broken long wait to return and receive the correct one, no commercial gesture, disappointed, not professional
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Response from MiniMX
Hello, Your order suffered a sorting error which is why you did not receive the correct product. We are sorry about that. Regarding the long wait, our after-sales service has contacted you several times because you were unsure if you wanted a refund or the sending of a new package. Ultimately, respecting your request, our service sent you a new package once the first one was returned by the post. You will receive this package directly at home via express delivery. We invite you to reach out to us if there are any issues. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
The main part (YCF oil recovery engine guard) of my (2nd) order arrived broken in an intact package... Twisted and cracked mounting brackets. I was initially suggested to try to mount it as is, which annoyed me a bit. A customer should receive a new part and not one that needs to be worked on, I believe this is a significant fault of the after-sales service. Following this expression of dissatisfaction, I was sent a prepaid return label as well as a form to fill out for the defective part. That being said, I will miss my first riding day in SM because I was sent a part in poor condition and I cannot be satisfied with that.
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Response from MiniMX
Hello, Given the photos you sent, the mounting bracket was slightly bent, which does not hinder its installation, it is a thin bracket that fits in. Ultimately, you specified your request, which is why our after-sales service sent you what you need to return the part. It is a product out of stock, with us and even with YCF which prevents us from ordering it for you. That is why upon its return you will be refunded directly. If the part were available, we would have sent it to you via express delivery. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
The parts do not match the photos on the site
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Response from MiniMX
Hello, Which part you ordered does not match a photo? Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Defect in my delivery and problem with the engine or CDI
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Response from MiniMX
Hello, As you may have seen with our services, we need to contact your mechanic if necessary. We have received your message as well as the requested contact details. We will get back to you very quickly. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
There were stickers on the Fork that I ordered but when I received it, they were not there..
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Response from MiniMX
Hello, If you do not have the stickers on your fork, please contact our customer service directly. Best regards, the MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Very good site for sales in terms of quality/price and advice, however once the purchase is made it is better not to have any questions to ask, I hope not to need after-sales service.
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Response from MiniMX
Hello, Your request is simply not technically possible, we cannot merge two customer accounts. Sorry, but some requests cannot be honored. Thank you for your understanding. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
Bad faith interlocutor regarding the delivery time
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Response from MiniMX
Hello, Your order took a little longer than expected to be delivered. There are sometimes unforeseen events in transport that we cannot control. We are sorry. Rest assured that we always do our best to ensure your orders arrive on time, and delays are very rare. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Two parts that do not fit
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Response from MiniMX
Hello, What is the problem with your order? Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
Missing the intake pipe in the package chain not in the expected dimensions damaged package ordered in 48h received 5 days later excluding weekends very disappointed
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Response from MiniMX
Hello, The intake pipe was indeed in your package. For the chain, you requested a 428 which you received, if the length does not suit you, you just need to cut it to size. Regarding the delivery, you requested colissimo in 48/72h and you were indeed delivered in 72 working hours. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
A WEEK WAITING FOR MY ORDER FOR SCREWS THAT WERE SUPPOSEDLY MISSING AND IN THE END WE DID NOT RECEIVE THE RIGHT ONES
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Response from MiniMX
Hello, You received 10mm shock absorber axles as you requested. We do not quite understand the purpose of your message. The shock absorber axles are either 10mm or 12mm but they are always the same. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
Disappointed I received the broken fuel filter
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Response from MiniMX
Hello, Have you contacted our services to inform us? Because we cannot find any message or request under your name. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
Always the same at minimx we order something that is supposedly compatible with our motorcycle brand but it never fits. This is the last time I order from you
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Response from MiniMX
Hello, We are very surprised by your opinion, what you ordered is completely standard. However, if your motorcycle does not have a classic cycle part, we strongly advise you to contact our customer service so they can guide you to the right parts. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
A very cool site where we have specialists to whom we can ask questions and who respond very quickly. However, an after-sales service that looks down on you and always wants to be right.
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Response from MiniMX
Hello, Our after-sales service has discussed with you regarding the description of an item sheet. Reviewing the exchanges, we do not see where they did not respond to you as they should. We are however sorry that you took their responses that way, it is not at all what our team intended to express. We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Purchase delivered with a mounting defect on the gear selector, be equipped with adequate tools and willing to manage on your own in case of problems because at a distance by phone despite a super nice mechanic in after-sales service it is not easy! Please note that the gearbox and clutch are not guaranteed and the costly return is at your expense in case of problems! MINIMX AFTER-SALES SERVICE IS GREAT but the lady in customer service is stubborn and unpleasant!
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Response from MiniMX
Hello, The warranty for parts or motorcycles is stated in our terms and conditions, we are completely transparent. Our technical service or customer service will do everything to help you and understand the problem. However, you will sometimes need to disassemble or open things so that our diagnosis can be as accurate as possible. We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Incompetent seller. And bad faith. On the verge of unpleasant.
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Response from MiniMX
Hello, Our after-sales service handled your request very quickly, discussed with you what you preferred to do regarding your case. Our service sent you the requested parts. We do not quite understand your opinion, given that our service has been very understanding regarding your case. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Error on your part regarding the order, wrong indication on your site. Plus, the return from after-sales service is unsatisfactory! First and last order on this site.
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Response from MiniMX
Hello, Our after-sales service has involved our technical service to respond to you directly. You will not have to declare any compatibility issues between the received parts and your engine, especially the gasket. We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
Late delivery even though we pay for a VIP subscription I ordered a complete performance ignition kit and the ignition harness provided is not compatible I was really disappointed for the first time on all the orders I have placed I hope not to be disappointed again with my next orders
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Response from MiniMX
Hello, it happens that carriers experience slight delays. As you mentioned in your message, this is very rare, and you have never had to complain about deliveries. As for the ignition and its harness, the P0294 harness is specific to this ignition, depending on your ignition coil, it is sometimes necessary to redo the terminals. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Poor description of tire measurements
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Response from MiniMX
Hello, What problem do you have with your tire? For delivery, if your post office refuses the package, the delivery services will do everything to deliver it to you to avoid a return to the sender. We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
Order lost for a month no news
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Response from MiniMX
Hello, A complaint dated 04/01/19 has been made to the postal services. Upon their return, we will get back to you immediately. Our customer service is available at 0972390537. We remain at your disposal. Best regards, The MiniMX team
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