The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Well received on time, nothing to say about the delivery, but regarding the quality of the piston, sorry but I am not satisfied at all, quality more than mediocre, very bad alloy.
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Response from MiniMX
Hello, These are original pistons directly from the manufacturers. There are no others. We remain at your disposal. Best regards, The MiniMX team.
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Acheteur Vérifié
Rating: 1 out of 5
Package very very damaged and did not receive the entirety of the package
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Response from MiniMX
Hello, What is happening with your package? We want to clarify that all our packages leave our warehouses in perfect condition, on a pallet. We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Disappointed, I ordered a Vparts selector and received a CRZ selector, I hope to be satisfied with my next order otherwise I will not order from this site again.
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Response from MiniMX
Hello, Don't worry, it's the same type of product, same quality, same size, it's standard. We remain at your disposal. Best regards, The MiniMX team.
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Acheteur Vérifié
Rating: 1 out of 5
Customer service is very attentive.
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Response from MiniMX
Hello, As you may have seen with our customer service, we do not have the possibility to send you a return label outside mainland France. You also saw it with our customer service, the costs incurred to return your order will be fully refunded, so why tell us that it costs you more? We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
After 20 days of delay without being notified, and the wheels of all the bikes warped, I think I will go my own way. Never recommend this site, because I have real doubts about the competence of the customer service.
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Response from MiniMX
Hello, All CRZ customers have been informed of the deadlines given by the manufacturer. All Dirt Bike wheels have a warp, to solve the problem, you need to tighten the spokes and have good tire pressure, as explained in the user manual. We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
Delivery deadlines not respected, see the emails!!! And no tracking. No appointment taken by the carrier. Fortunately, we were at home.
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Response from MiniMX
Hello, The delivery times are guaranteed for mainland France. Since you want to be delivered in Belgium, the delivery times are slightly longer because it is the carriers from your country who take over. However, the carriers must make an appointment with you, this is an option we pay for to ensure greater delivery comfort for our customers. We will forward your information directly to our carrier. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
I did not receive my entire order and very poor packaging, I received my fuel tap broken..
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Response from MiniMX
Hello, Have you contacted our after-sales service? We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Package delayed by a week while I had chosen the delivery option in 2-3 days to my home, thank you.
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Response from MiniMX
Hello, The engines arrived on 13/07, you were informed of the restock date. Your engine therefore left on 13/07 for delivery on 16/07. We remain at your disposal. Best regards, The MiniMX team.
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Acheteur Vérifié
Rating: 1 out of 5
I ordered a 940mm clutch cable and received a 900mm cable. I also ordered a yellow vent cap and received an orange one.
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Response from MiniMX
Hello, Dirt bike cables are standard. Sometimes measured from the sheath, sometimes overall, if it does not fit on your bike, it is because your routing is not correct, as once again it is standard. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Following an order error, I requested to cancel the order, I was told that the package had to be received to make a return which cost me 15.65, so not great...
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Response from MiniMX
Hello, When orders are shipped, we cannot intercept them and therefore stop the delivery. You did not need to pay for your return, but simply refuse your delivery. Best regards, The MiniMX team.
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Acheteur Vérifié
Rating: 2 out of 5
Correct.
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Acheteur Vérifié
Rating: 1 out of 5
YOU LEAVE A MESSAGE BUT IT IS NOT READ BY THE SERVICE. GREAT!!! THANK YOU MINIMX
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Response from MiniMX
Hello, The messages are intended for the carriers, absolutely not to modify an order you have placed or if you made a mistake. If you wish to make a last-minute change, if it is still possible (order not shipped), our customer service is at your disposal at 0972390537, and will do everything possible to proceed with the change you want. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
The only thing I am satisfied with is the customer service woman who handled my problem with great professionalism
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Response from MiniMX
Hello, Indeed our customer service is here to help you answer your questions or resolve your problems. We are happy to know that the necessary has been done. Best regards, the MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Good products, bad delivery.
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Response from MiniMX
Hello, What happened with your delivery? The tracking indicates a receipt 48 hours after your order was placed. We remain at your disposal. Best regards, The MiniMX team.
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Acheteur Vérifié
Rating: 2 out of 5
Missing parts in the order, no news from the site.
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Response from MiniMX
Hello, Unless we are mistaken, we have not received any return after sending our after-sales form. Did you receive it? Best regards, The MiniMX team.
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Acheteur Vérifié
Rating: 1 out of 5
The delivery was delayed even though I paid an extra €11!! Then the carburetor is leaking so this is the last time I order from you
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Response from MiniMX
Hello, We are sorry that you had to endure an inconvenience. Regarding the delivery, I confirm that the package left our warehouses on 15/06 (the day of your order) on time for express delivery. Given your tracking, it seems there was a sorting error at the TNT center which explains this delay. Once your order is in the hands of the carrier, they are responsible for its proper delivery. In case of a problem, we invite you to contact our customer service who will take the necessary steps. Regarding your carburetor, where does the leak come from? We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
Very bad site, I strongly advise against it, delivery after 10 days, motorcycle received in red when it was supposed to be black, hard to start, advisors who are useless, very dissatisfied with the site
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Response from MiniMX
Hello, When you buy a dirt bike, regardless of the brand, adjustments such as carburetor or valve adjustments are required. I invite you again to consult our tutorial to help you better (YouTube channel), and our technical service remains at your disposal to assist you. However, some mechanical knowledge is essential in Pit bikes, just as it is for Quads, Pocket bikes, or Moto Cross. Regarding the motorcycle, they are delivered with their original deco kit and with (apart) you have the various elements to install to decorate the motorcycle according to the finish you have chosen. We do this because many customers are happy to be able to get hands-on with the motorcycle and its original deco and fairing just in case, and thus install the different deco elements once they have mastered the Dirt bike. We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
Mediocre after-sales service, if you have a problem with a part or a motorcycle you can always run because the after-sales service does not take our issues seriously. In the end, they blame the manufacturers while they are the ones who take the money, it's pathetic. I advise against this site, because if you have a problem, they send you running. My motorcycle that I took for 2000 euros is poorly adjusted, starts very badly, they clearly told me that even if it is guaranteed for 1 month, it is at my expense because it arrives in a box, so BE CAREFUL.
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Response from MiniMX
Hello, Your motorcycle is covered by the manufacturer directly under warranty. Our after-sales service is doing its best to ensure that your coverage is as quick as possible. Our after-sales service has contacted you several times by phone and informed you about the progress of your coverage. YCF has committed to send you a tank and indeed it has been shipped and received. Regarding the adjustment, indeed carburetor adjustments are very common in Pit Bikes and regular. I invite you again to consult our tutorial to help you better (YouTube channel), and our technical service remains at your disposal to assist you. However, some mechanical knowledge is essential in Pit bikes, just as it is for Quads, Pocket bikes, or Moto Cross. We understand your inconvenience, however, your comment concerns a previous order. Remaining at your disposal at 0972390537. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
They sent me the wrong items, I returned them with a return label at the beginning of the week to explain the error and especially I need the items I ordered quickly but I don't know when they will arrive. And I hope that the return shipping costs will be refunded. Unfortunately, I have no news from anyone.
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Response from MiniMX
Hello, We are sorry for the inconvenience. We will resend your rims as soon as possible. Best regards, The MiniMX team.
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Acheteur Vérifié
Rating: 2 out of 5
The site is well made, however, the green scoops are missing due to a stock shortage, which I can understand, but no one told me and basically, it's up to me to contact the site to find out what's going on, and I end up with a multicolored bike that is not pretty at all for the moment, so I hope to receive them before June 29 for my son's birthday, the foam protector does not correspond to the model of the ordered bike, moreover, I sent a message to find out if the bikes arrived assembled, I was told the next day that only the fork and the wheel were included. So far so good. So I thought cool, it's easy and I ordered, and upon receiving the bike surprise I received the basic Bastos L50 and some stickers, and that's less funny, I have to peel off the stickers and properly stick the new ones, when you've never applied a sticker it's super laborious and the final result is not great so I would have known... In summary, on the site when you see a bike and buy it, you expect to receive what you ordered!!
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Response from MiniMX
Hello, Indeed we are out of stock on the green scoops. You should have been informed by email of this shortage (check your spam) but we did not want to block the order because ultimately it is the bike that is most important. Your green scoops are on backorder and will be shipped to you immediately after they return to stock. These are imported products that sometimes take longer to come back. We remain at your disposal. Best regards, The MiniMX team.
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Acheteur Vérifié
Rating: 1 out of 5
Order placed on 03.06.2018, Motorcycle out of stock, replaced and delivered by a cheaper model with a kit (same price so no gesture). Motorcycle delivered 11 DAYS later and still not the right model. Still no gesture and for
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Response from MiniMX
Hello, We are very surprised by your message because no, you did not receive a cheaper motorcycle, they are at the same price. You did receive the motorcycle in the desired color, except that it is in 12/14 and not in 14/17 but as you agreed with the sales service, the 14/17 wheels will be shipped to you shortly. You will therefore have two complete sets of wheels that you can use at your convenience. You took several days to get back to us after our proposal which delayed the delivery because without your agreement, we could not ship you a motorcycle. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
The silent blocks were not the ones I ordered, and the fuel filter was missing from the package... not great for a first order.
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Response from MiniMX
Hello, Is it not the right diameter that you received? Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Very poor quality
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Response from MiniMX
Hello, These are the original YCF levers provided by YCF. Unfortunately, we do not have a higher-end product to offer in the catalog for your 50A. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
Good site but there has been some slacking lately, I received a gasket kit with broken gaskets and my friend had the same issue.
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Response from MiniMX
Hello, Have you made a request to our services? Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Base gasket poorly calibrated, the 4 holes were not well sized... Cylinder head gaskets similarly poorly machined... The rest of the parts are fine but disappointed with this
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Response from MiniMX
Hello, Do you have a Gongyu bull type engine for the gaskets? Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
incompetence and bad faith... some training for certain site managers would be necessary.
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Response from MiniMX
Hello, Our 17 exchanged emails unfortunately did not find a favorable outcome. The accuracy of the Pit Bike parts is not equal to that of a specialist in fasteners, I agree. The dimensions indicated are those of YCF and come from their catalog and the ordered and delivered reference is correct. We understand your dissatisfaction, and we have offered to return the part for a refund. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
I received half of the order
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Response from MiniMX
Hello, What is the problem with your order? Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
Fast delivery if you take the 24-hour option which is more expensive. However, I have a problem with this motorcycle, received damaged at the seat level and no news about the bag despite having contacted them several times. Moreover, over time, the motorcycle presents several defects. The handlebars detach despite the screws and nuts being tightened fully, the motorcycle starts very poorly and stalls very often. In short, too many problems and an after-sales service that does not care about customers after the purchase.
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Response from MiniMX
Hello, Your motorcycle has been taken into account, your request has been forwarded to the manufacturer who handles the warranty. We are still waiting for their response, which should come shortly. It is therefore false that our after-sales service does not care about you after purchase, we do everything to reduce the wait, but we are obliged to wait for the manufacturer's return. We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
The site is good but I ordered a spark plug and an accessory is missing, and I am waiting for a response from you. I am quite disappointed.
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Response from MiniMX
Hello, What is missing from your spark plug? Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Average
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Response from MiniMX
Hello, Can you specify your opinion on this product? We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
Damaged wheel, screw not tightened
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Response from MiniMX
Hello, What problem did you have with your wheel? In all the product sheets of this type of product, we recommend (in red) to: - It is essential during the first hours of use of your wheel to tighten your spokes before or after each outing, Check the tire pressure before use 1.9 bar of pressure and your fasteners to avoid premature punctures. We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
4 control screws and only 3 received. Complaint made and no response to date
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Response from MiniMX
Hello, After verification, I confirm that we have not received a message from you. We have therefore sent you an email for our after-sales service. Awaiting your response. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
Motorcycle advertised in stock on the site once the order was placed and debited the site on Monday by email that the product is no longer in stock (while still available on the site) refund after only more than 10 days. I do not recommend this site
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Response from MiniMX
Hello, You never ordered a motorcycle. As for refunds, we are quick on average on the internet refunds occur at least after 15 working days. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
I asked for an assembly plan for a chain roller + fixing and I am still waiting
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Response from MiniMX
Hello, We do not provide an assembly plan for chain rollers. If you have difficulties installing certain parts, please contact our technical service who may be able to help you or a nearby motorcycle garage. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
I am disappointed because everything I ordered was too small, the sizes are poorly indicated and on top of that, the return is charged to the customer. I spent over 20 euros for the return of the goods. I don't think I will order from this site again.
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Response from MiniMX
Hello, A size guide is available online to facilitate your choice. We cover the return costs in case of a preparation error on your order. In your case, the order is compliant, we currently do not have the possibility to offer returns to our customers like SARENZA. We remain at your complete disposal at 0972390537. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
The items are more or less damaged, even very damaged
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Response from MiniMX
Hello, What problem did you have with your order? We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Fast delivery but regularly unpleasant surprises with the parts
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Response from MiniMX
Hello, What problem did you encounter with your order? We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Not practical to search for parts on the site despite the model
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Response from MiniMX
Hello, What difficulties did you encounter? If you need help, we remind you that you can contact us by email, phone, and live chat. We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Very good
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Response from MiniMX
Hello, How can we help you? We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
Like no one
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Response from MiniMX
Hello, What problem did you encounter with your order? Your order was shipped without delay, please note that deliveries are slowed down during public holidays as trucks do not operate, which extended the delays, which was your case as you ordered during this period. Best regards, Mini MX
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