The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Hello, Your order was shipped without delay, unfortunately, public holiday periods slow down and extend delivery times. We apologize for this delay due to the public holidays and remain at your complete disposal. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
A lot of progress to be made. Extremely long delays.
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Response from MiniMX
Hello, We apologize for the additional delay of 5 working days before the shipment of your order, due to a supply delay from one of our suppliers. Remaining at your complete disposal, Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Fast delivery but damaged carburetor
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Response from MiniMX
Hello, Did you make a complaint to customer service? Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
When preparing an order, you should check if the person preparing the shipment has included all the ordered parts in the package, this will avoid unpleasant surprises for your customer!
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Response from MiniMX
Hello, We apologize for the inconvenience and we strive to respond quickly to your request. All orders are checked by our preparers, but it can indeed happen that an error escapes the vigilance of our teams. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Too much waiting
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Acheteur Vérifié
Rating: 2 out of 5
It could be better
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Response from MiniMX
Hello, How can we help you? We remain at your disposal. The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Overall correct prices, however if you find a manufacturing defect on a part after unpacking it, (which is generally the case), do not expect a refund or a credit! Between sellers in denial (while all parts of the series have the same defect) and your unusable part, it will just end up in the trash and you will have lost your money. Customer service needs serious improvement....
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Response from MiniMX
Hello, What problem did you encounter? Because you can return a product that does not suit you within 14 days after receipt. We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Until my last order, MiniMX satisfied me, but during my last order I was not happy because I was missing a vshock shock absorber which costs 79 euros after all
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Response from MiniMX
Hello, The investigation seems to show that you experienced a problem during your delivery. A complaint has therefore been made to the postal services to resolve the issue. We are sorry for the inconvenience you have experienced, we will do our best, as quickly as possible, for you to recover the missing part, despite the fact that the problem comes from the postal services and in no way from our shipping service. Thank you for your understanding. We will get back to you as soon as possible. We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
First order and here I am not receiving the right package, it took me several weeks or more to get my package
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Response from MiniMX
Hello, We are waiting for you to post, thanks to the prepaid slip, the received order. Once done, we will resend your order express. We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
Disappointed with Mini MX, yet I have always been satisfied.. red CRZ helmet not corresponding to European size, helmet much too big and used helmet, you can see that the product was not new, helmet that makes a huge head and does not fit well, impossible to wear this helmet yet described as a good helmet by your services. Having bought the 140 CRZ BW on your site, I wanted to accompany it with the same helmet. I am very disappointed with the mediocre quality of the helmet, keychain CRZ not received, heavy from another order, clutch lever much too long and presenting a huge burr that needs to be filed... hoping to resolve these 3 problems, thank you.
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Response from MiniMX
Hello, The CRZ helmet is certified ECE 22.05, these are European standards otherwise it cannot be approved. The levers you took are standard, however, what is the year of your CRZ, as they are not compatible with CRZ from 2016-2017-2018. For the keychain, we will send it directly to your home. We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
The site itself is good
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Response from MiniMX
Hello, We have sent you an email for our after-sales service, to resend you the products that may have been damaged during transport. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
I did not receive the expected product (tire sizes), response from MiniMX is that these are the new sizes, while on other sites there is no problem...
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Response from MiniMX
Hello, The products we sell meet current standards. If a product does not suit you, you can return it for a credit or refund. We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
This site is really perfect but I had to wait 1 week for my order while I was told 48h
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Response from MiniMX
Hello, Your order was shipped on the 5th, for receipt on the 9th according to your choice of delivery colissimo in 48/72h business days. We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
The site itself is very well done
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Response from MiniMX
Hello, What is the problem with your MikUni Vm24 carburetor? Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Excellent site but the preparation of orders needs to be reviewed.. 4 orders = 4 problems, it's a shame.
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Response from MiniMX
Hello, We have sent you an email for our after-sales service. We invite you to respond to it, so that our after-sales service can process your request as soon as possible. We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Still not received my delivery since my order on March 22... it was stated on your site delivery in 72h??? disappointed with the deadline not respected!!!
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Response from MiniMX
Hello, Your motorcycle was shipped from our warehouses on 23/03. The maximum 72h deadlines are guaranteed in mainland France. You are a resident of Switzerland, which requires customs clearance for your vehicle. Swiss customs can sometimes take several days to verify products depending on their workload, which automatically delays delivery. We are sorry for this inconvenience, despite the fact that we shipped your order on time. We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Customer service and 'mechanic' the worst I have ever seen from a bad faith to all evidence
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Response from MiniMX
Hello, We are getting back to you after the exchanges you may have had with our various services. The CRZ you purchased was a display model, second-hand after various tests. The motorcycle is sold as is, with a reduction of more than 600 euros compared to a new model. It is a motorcycle that has no more than 2 hours of engine use. You also have it with large wheels, which is a commercial advantage. But if the large wheels do not suit you, we offered to take them back and send you the 12/14 wheels, which you never followed up on. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
I did not receive the correct part
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Response from MiniMX
Hello, What is the problem with your order? Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
It is really stupid not to sell everything complete, I have never seen that an axle is sold without its nut and find that completely stupid!!!
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Acheteur Vérifié
Rating: 2 out of 5
The site is good with almost everything I need.
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Response from MiniMX
Hello, We are sorry that you had to wait to receive your order. Our shipping service is doing everything possible for you to recover your order as soon as possible. We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Poor quality of the quick release, no finishing. As a result, installation problems and does not meet product standards
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Response from MiniMX
Hello, The standards for quick releases like the grips are perfectly standard and adapted to all handlebars from 22mm to 28.6mm. If a product does not suit you, you can return it for a credit or refund. We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
Delivery 24h waited 6 days in the end
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Response from MiniMX
Hello, Your order was shipped by our services on the day of your order, March 1, 2018, at 11:51 AM. Your order was entrusted to the TNT delivery service for a 24h delivery, which they unfortunately did not respect. Do not hesitate to contact our customer service if you notice any delay in delivery. We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
Because I had a problem with a damaged item, they never contacted me to send me another one
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Response from MiniMX
Hello, Our after-sales service has received your request, responded to you, but you did not follow up. Indeed, you indicated a wrong reference on your form, given your order, and despite your photo, they could not deduce which size of inner tube you had a problem with. We therefore invite you to respond to the email from our after-sales service dated March 6, 2018, so that they can respond appropriately to your request. We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
These are not the same screws indicated in the photo
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Response from MiniMX
Hello, Our ignition cover screws are made for Pit Bike engines under this dimension 2x screws thread length = 29mm 1x screw thread length = 24mm Diameter of screws = 6mm What difference did you encounter with this product? In case this does not suit you, you can of course return the items for a credit or refund, the return slip is available on your Mini MX account. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
Very happy with the part but very very unhappy with the shipping costs of 9.90 € for a few grams that fit in the smallest envelope that exists. Never again will I order from your site, regards.
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Response from MiniMX
Hello, Shipping to Belgium starts at 5.95€ with Colissimo point relay. Indeed, shipping for an item at 7€ is not profitable compared to the minimum shipping cost of 5.95€. We strive to offer the best shipping rates. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Slow site and not pleasant to navigate
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Response from MiniMX
Hello, Your order was shipped on Monday within the specified time and delivered in 24h. The packages leaving our warehouses are new and with PVC adhesives + warranty tape. You will understand that packages can be damaged during transport and we apologize for that. If the items do not suit you or have been damaged, we will take them back for free and refund you. I am sure that our service, with their experience, will fully meet your professional requirements. Best regards, The Mini MX team
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Acheteur Vérifié
Rating: 1 out of 5
I still have not received my bearings, I am disappointed, I ordered them on February 23
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Response from MiniMX
Hello, Your package has been shipped since March 24, 2018. On your customer account, you can find your tracking number to follow your order. If you notice any problem, do not hesitate to contact our customer service directly by phone. We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
Well except for deplorable delivery
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Response from MiniMX
Hello, We apologize for this inconvenience, the transport company TNT is external to Mini MX, we do not have control over the delivery drivers, however we can file a complaint with their service to follow up on this. Your rating of 1/5 is only for the delivery, what did you think of the products? Remaining at your complete disposal and hoping that despite this inconvenience you will reconsider your rating. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
Good evening, regarding my second to last order, a front inner tube for pitbike 2.50 x14, used for 2 outings, punctured, after disassembly it turns out that the valve was partially torn off, yet it was installed correctly! Is it possible to claim a warranty, thank you in advance, my address: [email protected]
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Response from MiniMX
Hello, Each order has its request for feedback, regarding a puncture at the valve, this is due to under-inflation of your tire, your tire then pulls on your inner tube and tears the valve, even with an ultra-reinforced KENDA or Michelin the problem is the same, I invite you to install a rim grip on your rim. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
I received my package opened and the crankshaft was stuck.
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Response from MiniMX
Hello, We apologize for your package, all our packages are new from our warehouses with reinforced adhesive + warranty tape, however it can happen that it is mishandled during transport, if any of your products are damaged do not hesitate to let us know so that we can file a complaint with the carrier. Regarding your crankshaft, since the part is new and stored, lubrication is required, lubricate it with a WD-40 type spray and it should quickly unlock. We remain at your complete disposal at 0972390537. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
After an outing, no more rear brake. The hose is not the same as the original. Disappointed..
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Acheteur Vérifié
Rating: 1 out of 5
Poor quality
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Response from MiniMX
Hello, What is the problem with your order? We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Product conforms to the site just the piston block for 'dirt' does not fit in my dirt head.
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Response from MiniMX
Hello, There are two sizes of piston blocks. For this type of part, we advise you to measure to ensure you order the correct part. If you have any doubts, our sales team is at your disposal to answer your questions, either by email, phone, or directly in chat. We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
Deadlines not respected, disrespectful carrier, no respect for the customer, hangs up and lies, forgets to go to the carrier's depot to shout... unhappy and requests a commercial gesture
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Response from MiniMX
Hello, We apologize for this inconvenience, please note that the carrier is subcontracted, unfortunately we do not have 'control' over this part, have you reported it to the sales department? We could have assisted you at this level and contacted the carrier directly for this type of problem. We sincerely apologize and remain at your complete disposal at 0972390537. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
It has been 2 weeks since I ordered an order that has not arrived, I am starting to lose patience.
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Response from MiniMX
Hello, Due to the exceptional weather events of the past few weeks, deliveries have unfortunately been delayed. To ensure you do not wait any longer, we have resent your order today via express delivery so that you can receive it tomorrow. We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Well received the part well packaged but after 10 days!
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Response from MiniMX
Hello, Due to the exceptional weather events of the past few weeks, deliveries have unfortunately been delayed. We are sorry that you had to wait. Hoping you enjoy your parts. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
The site is good
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Response from MiniMX
Hello, The frame sent and received is indeed a CRF50 mini frame. We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
UNPROFESSIONAL SERVICE
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Response from MiniMX
Hello, what is the problem with your order? Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
disappointed
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Response from MiniMX
Hello, What is the problem with your order? We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
1 month still not received....
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Response from MiniMX
Hello, What is the subject of your request? Did you return a product to us? We remain at your disposal. Best regards, The MiniMX team
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