The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Hello, I invite you to check your order on your Mini MX account, which displays your selection 'Clutch cable in 1050mm Green' P0229. I am also attaching your invoice by email. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Very disappointed!!! They were supposed to call me about the missing inner tube but nothing happened.
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Acheteur Vérifié
Rating: 1 out of 5
2nd order and 3rd product that does not match. It is written that it is compatible with YCF, but it is not.
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Response from MiniMX
Hello, If the compatibility concerns your chain roller, this product is compatible with YCF; however, there are many YCF models, some models are mounted with 8mm and others with 10mm. It is always preferable to check these sizes. We remain at your complete disposal at 0972390537. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Not happy
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Response from MiniMX
Hello, Your order was delivered within 48h/72h and delivered. Following your comment, you indicate that you are missing a part on the plate; can you provide us with more details? Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
terrible lost package, late reshipment after several emails and calls, still not received, paid more for express shipping than for parts, and it has been a week for a delivery in 24-48 hours, but lol I ordered a PC from top achat on the 30th and received it on the 31st.
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Response from MiniMX
Hello, Your package was reshipped on the same day of your complaint following the declaration of loss by Colissimo; you did not select Express TNT shipping but Colissimo 48h/72h. I invite you to check your package tracking (We are sending it to you again by email) also available on your Mini MX account. We apologize for the inconvenience and remain at your disposal at 0972390537. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
Problem between my order and the one received. After several messages and calls, I had to wait 10 days before receiving the correct product.
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Response from MiniMX
Hello, We apologize for the delay in processing your customer service request, we have made a TNT shipment to minimize your waiting time. Remaining at your complete disposal at 0972390537. Sincerely, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Taiwanese carburetor, poor replica of a Keihin PE 28 delivered with a damaged needle (pinched and bent). Complaint email sent on March 24, 2016, today March 3, 2016, still no response to my problem.
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Response from MiniMX
Hello, I apologize for the delay in processing your warranty request; your photo was received on Thursday, March 24, after noon, and we are closed on Monday, April 28 (Easter). Our warranty processing times are 48h/72h. You will find in your email a prepaid return slip as well as the form for returning your product. I recommend opting for the KEIHIN PE28 (DAYTONA) at €159. http://www.minimx.fr/fr/carburetor-dirt-bike/916-carburetor-keihin-pe28-daytona-for-pit-bike.html We remain at your complete disposal at 0972390537, once again presenting our apologies for the delay. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
Just the site often bugs during payment and all that needs to be fixed...
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Acheteur Vérifié
Rating: 1 out of 5
Disappointed! No understanding, package damaged upon arrival and I did not receive the sticker! Then the customer service... better to avoid the subject.
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Acheteur Vérifié
Rating: 2 out of 5
Delivery times are quite short, but one of the products I ordered was not delivered to me and was replaced by another.
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Acheteur Vérifié
Rating: 1 out of 5
Disappointed with the orders and the products
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Acheteur Vérifié
Rating: 2 out of 5
Average
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Acheteur Vérifié
Rating: 1 out of 5
the site assistant does not know mechanics, gives bad advice, made me buy a wrong part, resulting in an unnecessary part and an additional order and excessive shipping costs for a screw, for almost €400 in purchases, not even a sticker or anything.
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Response from MiniMX
Hello, I apologize for the inconvenience; if the product does not meet your expectations, a refund is possible up to 14 days after delivery. Your mixture screw + spring can be returned in a simple letter (Form available on your Mini MX account). From €30 of purchase, a selection of gifts is available in your cart, stickers, keychains, sticker sheets. You just need to select your choice so that it is integrated into your order. We remain at your disposal at 0972390537. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
The site assistant does not know mechanics, gives bad advice, made me buy a wrong part, resulting in an unnecessary part and an additional order and excessive shipping costs for one more screw for almost €400 of purchases, not even a sticker or anything.
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Response from MiniMX
Hello, I apologize for the inconvenience, if the product does not meet your expectations, a refund is possible up to 14 days after delivery. Your mixture screw + spring can be returned in a simple letter (Form available on your Mini MX account). For purchases over €30, a selection of gifts is available in your cart, stickers, keychains, sticker sheets. You just need to select your choice so that it is included in your order. Remaining at your disposal at 0972390537. Sincerely, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
The site is quite complete, but check your photos and compare them with the products we actually receive, because they are not at all the same.. it's bordering on false advertising, we really feel like we are being cheated with every order! Best regards
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Response from MiniMX
Hello, Following your order regarding hose, lever grips, cable, and plastic, and after verification, the products correspond to their photo. Our goal is not to mislead you, can you please indicate with more precision your dissatisfaction? We remind you that if your products do not satisfy you, a return within 14 days after receipt is still possible, we refund within 24 hours. Remaining at your disposal at 0972390537. Sincerely, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Very disappointed with this order. I called before the order to ensure the compatibility of the parts with my dirt bike, and I received parts that do not match. Thank you for the return slip, but I will not pay shipping costs to return the parts. Great customer service at minimx.
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Response from MiniMX
Hello, Your model is from an old production; the only way for us to provide you with accurate information is to send us a photo before your purchase; otherwise, by phone, it is quite difficult for us to advise you without the brand and model name of your Pit Bike. I apologize again for the inconvenience and inform you again that we will take back all your items at your request. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
CATASTROPHIC!! Explanation: order shipped in the name of the relay point, so returned to sender by them because they did not know who it was for; After calling, I was told no shipment before the return of the package to see where the problem is (WHY NOT), by the way, I am still waiting for the photo. After a week, I checked the tracking site and for 3 or 4 days it has been in a depot, and if I hadn't called to inform them that it hadn't moved for several days and that I still had no shipping notice, I think I would still have nothing. This is not my first order with you, but for this one, I would give 4 stars for the dissatisfaction. Regards.
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Response from MiniMX
Hello, Following your delivery issue, I sincerely apologize again, and we hope to have satisfied you with the second order shipped and delivered. Remaining at your complete disposal at 0972390537. Sincerely, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
I paid 12 euros for shipping to receive the package in 2 days, only to end up picking it up at the TNT depot 30 minutes from my home 4 days later!!!
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Response from MiniMX
Hello, Your order has been processed without any preparation delay, the TNT delivery apparently has an anomaly with the address. The addresses entered during your order are transmitted automatically and are in accordance with what you indicated during your order. We invite you to update your information on your Mini MX account. We remain at your complete disposal and apologize for this inconvenience. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
I am unhappy with your site; I wanted a carburetor bowl gasket that you do not have in stock; I clicked to be notified as soon as you have the product. The next day I receive a message saying that the product is in stock, so I order the gasket plus grips, and the next day I receive a message saying that the gasket is out of stock; it’s a shame; I will not order anything from you again and will never give you good publicity.
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Response from MiniMX
Hello, We apologize for the stock incident; several of you ordered this item at the same time. Our supplier has been out of stock for several months, and only 1 piece was delivered to us. We are trying to restock quickly from MIKUNI. We hope to offer you a commercial gesture during the restocking and apologize again for the inconvenience caused. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
I am not ready to recommend anything from you. Order placed on January 7. Two weeks later, I had to send you an email to find out where my order was. The person who replied to my email couldn't tell me what was going on... and as if by chance, a week later my order was finally shipped. Terrible, more than three weeks of waiting and not even a commercial gesture from you... I've never seen this before.
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Response from MiniMX
Hello, We sincerely apologize for the inconvenience regarding your order. Your order consists of an item for which it is difficult to offer a commercial gesture. To apologize for the inconvenience caused, we can offer you a commercial discount or cover the TNT shipping costs on your next order. Again, we apologize for the inconvenience. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
The new kick received on Saturday morning, assembled on Saturday evening at 11 PM, the little one kicked 20 times on Sunday at 2 PM and it broke...! Response: no warranty, everything is normal...???!!
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Response from MiniMX
Hello, The aluminum kicks are quite fragile, for cross use (repeated use) we recommend a reinforced kick such as the Reinforced ASR 13.3mm Kick (Small Diameter) ref: RK-ASR-13. The customer service has taken your request into account and will respond quickly to offer you a commercial gesture. Remaining at your disposal at 0972390537. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
Product received not in accordance with expectations and the description on the site. I do not recommend at all
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Response from MiniMX
Hello, To better understand your dissatisfaction can you indicate which products did not satisfy you? We remind you that we refund, exchange or also issue credits up to 14 days after delivery. Remaining at your disposal at 0972390537. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
A lot of delay and the commercial gesture was ridiculous for an order of 349 euros.
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Response from MiniMX
Hello, The YX engines were waiting for restocking from our supplier. We had indicated the restocking time during your order. We apologize and have done our best to reduce the waiting time. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Order placed on January 21, still not received as of today the 31st! With each complaint, I am told that I will be kept informed but I never receive a call back. For them, the package was lost by the Post Office while on the Colissimo site it has been awaiting pickup by the Post Office since the 22nd, so it was never picked up by the Post Office. I requested the sending of a new package, and I was asked to wait another 15 days, which will make a total of 3 weeks! Unacceptable! Very poor customer service!!!
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Response from MiniMX
Hello, Your package has been handed over to Colissimo as indicated on our Colissimo handover slip, however it has still not been scanned on the Colissimo platform, a complaint has been made and we are awaiting the return of the Colissimo investigation. We sincerely apologize for this inconvenience and are doing everything necessary to quickly obtain the declaration of loss from Colissimo in order to resend your package. Remaining at your disposal. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Problem with my order, a completely absent customer service! Called 35 times in a row without any response from 5 PM to 7 PM, apparently they left for the weekend early! A very long response to the email!! I received my order 2 weeks later, and still no news about the defect in my order a week later! €350 worth of order and never ordering from them again!
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Response from MiniMX
Hello, We sincerely apologize for the delay but we were conducting year-end inventory during the period from 12/23/2015 to 01/04/2016. Indeed, we received a very large number of calls and emails which may have delayed our responses or our availability. What problem did you encounter regarding your products? Remaining at your disposal at 0972390537. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
very disappointed with my last order...
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Response from MiniMX
Hello, To improve our services, could you please provide us with more information about the problem you encountered? We had our year-end inventory which is now completed, this may have disrupted our preparations and our responsiveness, we sincerely apologize for this and remain at your disposal at 0972390537. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
The brake kit does not work.
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Response from MiniMX
Hello, What problem are you experiencing with your brake kit? The brake kits are bled and ready to use. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
An order lost at TNT and my order once received with missing parts in the package which took me more than 15 days to get my parts instead of 24 hours, a shame....
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Response from MiniMX
Hello, We sincerely apologize again for the inconvenience caused by TNT. We also had our year-end inventory which is now completed, this may have disrupted our preparations and our responsiveness, we kindly ask you to excuse us and we remain at your disposal at 0972390537. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
Delivery problems. Delivery scheduled for 48 hours received at 72 hours.
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Response from MiniMX
Hello, Your order did not experience any problems or delivery delays, the COLISSIMO delivery is 48h/72h, meaning that the package will be delivered in 48h at the earliest and 72h at the latest, your package was shipped on 04/01/2016 and delivered on 07/01/2016. If you wish for a faster delivery, we offer TNT delivery within 24 hours. Remaining at your complete disposal at 0972390537. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
TNT delivery time of 3 days instead of 24h. What is the point of paying?
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Response from MiniMX
Hello, The TNT service experienced some delivery delays during the Christmas period, we sincerely apologize for this and remain at your disposal. A transport voucher has been credited to your customer account. Mini MX Best regards
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Acheteur Vérifié
Rating: 2 out of 5
I received wheels for 150 euros completely warped!!!!
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Response from MiniMX
Hello, To handle your after-sales service I will send you a return form by email, the bare steel rims of the Pit Bike often have a warp from the factory, only the machined aluminum rims from YCF, FABA, STYX are perfect in design. We remain at your complete disposal at 0972390537. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
For a good review, it would already be necessary not to make mistakes on the order. I received a tire instead of a rim. Return paperwork done on my part but still haven't received my package. I hope not to receive a handlebar.
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Response from MiniMX
Hello, We sincerely apologize for this preparation error. We do our utmost to avoid any preparation errors. We remain at your complete disposal and sincerely apologize again. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
The package was received quickly but the parts were simply placed in the box without foam or bubble wrap, resulting in them being partially broken!
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Response from MiniMX
Hello, We are escalating the information to improve our preparation quality. Have you reported your after-sales request to the sales service? To proceed, please send us a photo of your broken product during transport at [email protected] Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
1/ Received the order this morning a week later, 48 or 72 hours!!!!! 2/ The carrier's tracking no longer exists for the good reason that it has been liquidated for over 6 MONTHS!!!! 3/ The phone number listed on the site never answers, yet on Monday, no callback despite my messages on the answering machine. 4/ I had left my port on the order form and no call, as for the product we will unpack this morning to check........
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Acheteur Vérifié
Rating: 2 out of 5
10 out of 20
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Response from MiniMX
Hello, To improve our services, can you provide us with more details about your dissatisfaction? Remaining at your complete disposal at 0972390537. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Order that took an eternity to arrive. Once it arrived, half of the order was missing.
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Acheteur Vérifié
Rating: 1 out of 5
Did not receive the entire order and moreover without a manual in French!
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Response from MiniMX
Hello, The spare parts are delivered by Colissimo, the delivery times by Colissimo for Switzerland are 4-6 days. I will also send you the manual by email. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
Honestly, I expected better
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Response from MiniMX
Hello, To improve our services, can you provide us with more information about the problems you encountered or comments? Remaining at your disposal at 0972390535. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
I had to trim the side plates they are too long
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Response from MiniMX
Hello, Your Pit Bike must be a KLX BBR, the installation of KLX 110 plastics indeed requires trimming. We remain at your complete disposal at 0972390537. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
I had an issue with my order and Mini MX did nothing to resolve the problem despite my calls and emails. Really a bunch of incompetent people. I really do not recommend.
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Response from MiniMX
Hello, I sincerely apologize for this oversight, and we are doing everything necessary to process your request as quickly as possible, indeed your request for footpeg axes has been forwarded to the workshop. During this holiday season, we are doing our utmost to respond as quickly as possible to all our requests. Do not hesitate to contact us at 0972390537. Best regards, Alex/Mini MX
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