Customer reviews of MiniMX

Hello, Unfortunately, for your engine we cannot detail the head gasket which seems to be different from the original YX kits, I invite you to contact a manufacturer so that they can guide you on the reference of the model. Best regards, Mini MX

Hello, The questions/answers cover all the questions asked, please check the dates of the questions asked, as suppliers can modify the components of their product, which we update with each product reception in the product description, we commit to this. On your ignition plate, the connectors are standard, however, the wire connections remain to be made (see electrical diagram in the product sheet tab) (wiring harness in pin or direct connector varies). Also be careful with the various existing rotors, normally you should not have to modify the placement of the sensor. If a product is found defective remotely, we cover the return and reshipment of the product. We can review your request again, do not hesitate to send us a photo at [email protected]. We sincerely apologize for the inconvenience and remain at your complete disposal at 0972390537. Best regards, Mini MX

Hello, It can happen that depending on the deliveries, the tank caps are delivered without the air valve. We systematically inform this in the description of our items. You have the option to contact us by phone at 09 72 39 05 37 to find a solution with you. We remain at your disposal, sportingly MiniMx

Hello, Your package has indeed been shipped, however there seems to be a problem with the delivery by Colissimo. We are doing everything necessary and a complaint has been opened with Colissimo to process your package as quickly as possible. Remaining at your disposal at 0972390537. Best regards, Mini MX

Hello, The dimensions of the discs are indicated on the product sheet, indeed a 210mm disc is too large for the rear, you need a 190mm. On the product sheet of the rear brake kit, you can add an option for a 190mm brake disc. However, if your products do not fit, you can return your items, contact us at 0972390537. Remaining at your complete disposal for any compatibility questions. Best regards, Mini MX

Hello, thank you for your comment which allows the MiniMx site to improve. Our photos are updated regularly, but it may happen that the items differ slightly depending on the deliveries. Do not hesitate to contact customer service at 09 72 39 05 37 to specify the item concerned and see about an exchange. You also have the option to return items that do not suit you and request a refund. We remain at your disposal, Sportingly The MiniMx Customer Service

Hello, The reference shipped seems to be the correct one, do you have a photo to send again by email to [email protected]? We only have a selection of steel footpegs in our catalog, either metal gray or black steel. Remaining at your disposal at 0972390537. Sportively, Mini MX

Hello, We sincerely apologize for the inconvenience regarding the packaging of the box and we are taking the necessary steps to report the information to the preparers. If possible, please send us a photo of the packaging to support our request. Regarding the plastics, we have your request in progress, email responses can sometimes take 48 hours (especially after weekends) due to a large number of emails to process, and we strive to handle them as quickly as possible. You can also contact us more quickly by phone at 0972390537. Regarding the returnable levers, please also attach a photo by email as we currently have no record of this product. If your products do not suit you, you can return them for an exchange/refund/store credit. Remaining at your disposal quickly by phone at 0972390537. Sportively, Mini MX

Hello, thank you for your feedback which allows the MiniMx site to improve. We offer several ranges on our website. Indeed, we try to lower prices by offering you items with an excellent Quality / Price ratio. We also offer products from a higher range. These are the products that should better meet your requirements. Do not hesitate to contact us before your purchases, we will try to advise you as best as possible. We remain at your disposal, Sportingly MiniMx

Hello, We have tried to search for the different contacts from your side with customer service and I see that you contacted us by phone, and that an exchange took place. Apart from this phone exchange, I see none. If you are having difficulties contacting us by phone, do not hesitate to report it to us and use another mode of contact, by email at [email protected] or via the website. We strive to respond to all requests in a very short time, within 24 hours on average. I apologize for this negative experience. As for the damaged products, you have the option to return them if they do not satisfy you. We remain at your disposal, sportingly MiniMx

Hello, Thank you for your feedback which allows the MiniMx site to improve. Your disappointment regarding the seat and fairings comes from the fact that you ordered the wrong reference? You mentioned receiving the cracked chain roller, have you contacted our customer service at 09 72 39 05 37 so they can find a solution for this problem? All our items are checked before shipping, it may happen that some items get damaged during transport, if that is the case we can take care of the roller you received at no cost to you. If in the future this exceptional situation were to happen again, do not hesitate to contact our after-sales service by email at [email protected] or by phone at 09 72 39 05 37. We remain at your disposal, Sportively, The MiniMx customer service

Hello, You placed your order on Sunday, October 11, the weekend our warehouse being closed, your order was prepared and shipped on Monday 12 in the morning. Our transport partner Colissimo indeed encountered difficulties in delivering your package on time to your delivery point. They did not respect the 72h delivery deadlines. You can therefore contact our customer service at 09 72 39 05 37 to file a complaint about the delivery times, they can offer you a commercial gesture. Regarding the condition of your parts upon receipt, our transport partners do not always take care of our packages. Despite all the precautions we take (individual packaging of items, reinforced cardboard, bubble wrap in the box, etc.), it may happen that items arrive damaged. All our parts are checked before shipping, and all are in new condition. Can you send photos of the items you received to [email protected] to show the damage to your items? We take your feedback into account, and we will double our efforts to protect the parts during transport. We remain at your disposal, Sportively MiniMx

Hello, we do not sell used parts, all our products are new, however it may happen that some parts were damaged during transport or packaging, can you send us a photo to [email protected] to process your after-sales request as quickly as possible. Best regards, Mini MX

Hello, We sincerely apologize for the inconvenience. We only sell new parts, however it may happen that parts were damaged during transport or were damaged at the factory. The return of this product would have been 100% covered for an exchange if the commercial gesture did not suit you. Remaining at your disposal at 0972390537. Sportively, Mini MX

Hello, The package was returned to us by Colissimo due to an address error, the additional 6€ was agreed upon by phone to offer you a delivery on Saturday morning at your request via TNT, the TNT shipment being 11.9€, it was offered to you at 6€ to satisfy your request (Saturday delivery imperative). We apologize for the inconvenience caused by the Colissimo carrier. Sportively, Mini MX

Hello, first of all thank you for your feedback which allows the MiniMx site to improve. The packaging of our items and our packages is a priority for us. Unfortunately, our partners handling the delivery do not necessarily take care of our packages during their transport to your delivery point despite all our packaging precautions. Moreover, the Cylinder and the Cylinder Head are also in an individual box limiting the different shocks during delivery. You can help us improve our service by sending us photos of the package you received. Thank you for your feedback, Sportingly MiniMx

Hello, On Mini MX you now have loyalty points for each order, also the possibility of selecting gifts based on current offers for purchases of 80€, currently keychains, glasses, sticker sheets, etc. In orders, we include Mini MX 3M stickers and posters. We try to satisfy our customers and thank them for their loyalty. Best regards, Mini MX

Hello, Following our phone call, we remind you again that you can return the parts for an exchange, store credit, or refund without any problem regarding the tank. We hope we have been able to respond to your request and remain at your disposal at 0972390537. Regarding shipping fees, they are free at relay points for purchases over 59€ and 80€ at home, your amount is 56€ which is why shipping fees did not show as 'FREE'. Best regards, Mini MX

Hello, Following the receipt of your item, you report that it is damaged, would you like us to proceed with an exchange of it? In case you wish to keep it, a commercial discount will be offered on your Mini MX account. We apologize for the inconvenience and remain at your disposal at 0972390537. Sportingly, Mini MX

Hello, To better understand your opinion, can you provide us with more information? Is your black KLX seat and your electrical harness incompatible with your Pit Bike? We can possibly help you with the wiring connections of the harness to your engine, and check the compatibility of your Pit Bike with the KLX seat. Remaining at your complete disposal at 0972390537. Sportively, Mini MX

Hello, Your order was placed on Friday the 31st at 2 PM, all orders placed after 11 AM are shipped the next business day without any delay on Monday, August 3rd (no shipping on Saturday and Sunday), your order arrived in 48 hours at the selected relay point on August 5th as indicated in your online tracking. We remind you that the delivery times by Colissimo are 48H to 72H on business days (excluding holidays, Saturday, and Sunday). We remain at your complete disposal for further information at 0972390537. Best regards, Mini MX

Hello, Your order concerns a delivery to the island of Reunion, indeed the delivery times are 6 to 10 days depending on Colissimo (following checks and customs clearance times), the 48H/72H delivery times concern shipments on the territory (mainland France), your package was delivered according to the Colissimo deadline. Remaining at your disposal at 0972390537. Sportively, Mini MX

Hello, We apologize again for this delay with YCF which was out of stock on the YCF Monster decoration kit. We remain at your disposal at 0972390537. Sportingly, Mini MX

Hello, I would like to extend our apologies again, we are sincerely sorry to know that you have not received all of your parts. As indicated by phone, your request has been taken into account by our after-sales service who has already started the necessary steps to resend the missing parts since your first contact. In this specific situation, an investigation is opened with our shipping service and also with the Colissimo carrier to better understand the reason for the dispute and make the appropriate decision. Please know that we are doing our utmost to reduce delays, which is why, 48 hours after your request, we have carried out the reshipment of your missing parts. Please accept our sincerest respects.

Hello, We apologize if your product is not compatible with your Pit Bike, we will take back your product for a refund, exchange, or credit at your convenience. Remaining at your disposal. Sportingly Mini MX

Hello, Are your parts incompatible? Can you specify the model of the Pit bike you purchased from us? Best regards, Mini MX

Hello, We are unable to reach you. Can you call customer service at 09 72 39 05 37 Sportingly, Mini MX

Hello, The rear brake kit should fit your Pit Bike CRZ 125S 2014, it is possible that the spacing of the master cylinder is different by 1cm-2cm. Remaining at your disposal at 0972390537. Sportingly, Mini MX

Hello, We have not received your complaint, have you reported your dispute to TNT so that we can proceed with your request. Your package has been sent and handed over to TNT without delay from our warehouse (Order placed on 23/04 at 10:36 and handed over to the carrier on 23/04 at 14:31. To allow us to follow up on your complaint, please report your request to TNT. We remain at your complete disposal at 09.72.39.05.37. Best regards, Mini MX

Hello, Shipments to Switzerland are subject to customs, we are dependent on the customs service, this is independent of our will, as you can see your order was processed without delay. Have you picked up your package? We have repeatedly attached invoices and customs clearance documents for Switzerland to Colissimo. Looking forward to your response. Best regards, Mini MX

Hello, In order to manage your after-sales service, what reference did you receive? Best regards, Mini MX

Hello, Your order concerns a black throttle cable only, what problem did you encounter with this item? Best regards, Mini MX

Hello, We sincerely apologize for the inconvenience, carriers sometimes neglect packages and damage parts, a report on the packaging of packages has been sent to the warehouse to optimize protections and avoid this type of issue. We apologize for the damage caused and a commercial gesture will be credited to your account as well as TNT delivery on your next order to apologize. Best regards, Mini MX

Hello, can you provide more details about your feedback? We are also available at 0972390537 for any questions you may have. Best regards, Mini MX

Hello, We have sent you a return form for the return of your parts, regarding the chain tensioner, can you tell us the model of your YCF, normally this one should be compatible if your model is recent. We are also YCF resellers and the CNC tensioner models have the same dimensions. We remain at your disposal for any information requests. Best regards, Mini MX

Hello, We have not recorded any customer service file, in order to resolve your dispute can you inform us of the missing product from your order? Best regards, Mini MX