The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Good! But my last package arrived open but with all the parts! Not great!! And the site doesn't provide very good information!
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Response from MiniMX
Hello, During shipments, it can happen that packages are damaged, we seal with warranty tape and strap our shipments, nevertheless we apologize for the inconvenience, a commercial gesture has been credited to your Mini MX account as compensation and to thank you for your loyalty. For information requests, ask for Alexandre, I will try to respond to your requests as best as possible and remain at your complete disposal. Best regards, Mini MX - Alexandre
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Acheteur Vérifié
Rating: 2 out of 5
The packaging is mediocre
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Response from MiniMX
Hello, Please excuse us if your packaging has been damaged, it sometimes happens that the boxes are not sufficient during transport to protect the items. Have your items been damaged? We remain at your disposal at 09.72.39.05.37. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
order n°21878 good evening yesterday, the package arrived and when I opened it, I saw that the front wheel was sent to me in steel instead of aluminum as I requested. The vshock shock absorber arrived covered in oil, to the point that even the paper box is soaked in oil. I mounted the shock absorber and it does not work, there is no rebound! works only with spring.
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Response from MiniMX
Hello, Apparently an opening regarding your customer service is in progress. We remain at your disposal at 09.72.39.05.37. A solution will be proposed to you as soon as possible. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
It depends on the parts but overall really good
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Acheteur Vérifié
Rating: 2 out of 5
Order received well but plastic joint for the carburetor broke into pieces
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Response from MiniMX
Hello, Please send us a photo of your part at [email protected]. Our after-sales service will handle your request as soon as possible. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
High shipping costs
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Acheteur Vérifié
Rating: 1 out of 5
I received my order on time, I had ordered a black and orange cover and I received a blue and orange one.
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Response from MiniMX
Hello, We are forwarding your complaint to customer service, in order to offer you a return and exchange of your product. We apologize for this error and remain at your disposal at 09.72.39.05.37. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
The package was very poorly packaged with very little protection. I received damaged and missing parts. For the parts customer service, I had to call back for them to send my order even though I had sent everything by email a week before.
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Response from MiniMX
Hello, We apologize for the delay in processing your customer service request. We have made a change to our cartons to strengthen engine shipments, however sometimes polystyrene and cardboard liners are not enough during mishandling of packages by carriers. We apologize for the inconvenience and remain at your disposal at 09.72.39.05.37. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Very disappointed for a first order on this site. Delivery to a relay point without hesitation. Delivery times extended because returned to the sender without informing the customer!!!! No commercial gesture for this inconvenience. Too bad!!!
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Response from MiniMX
Hello, Following your order, the updating of relay points is handled by the Colissimo system. In your case, the relay point no longer being part of the Colissimo relays, it was returned to us. Your package was resent on 03/06 following your complaint to honor your order as soon as possible. I am sending you your tracking number by email. Remaining at your disposal at 09.72.39.05.37. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
The ordered parts do not correspond at all with those present on my quad. I contact minimx reporting the facts and my desire to be reimbursed. I NEVER RECEIVE A RESPONSE FROM YOU...
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Response from MiniMX
Hello, We have not received any call from you, customer returns pose no problem, we are sending you a return slip to your email box. We remind you that our sales service is available at 09.72.39.05.37 from Monday to Friday from 10 am to 7 pm to answer your questions and requests. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
No response from customer service by email.
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Response from MiniMX
Hello, In order to respond to your problem and satisfy your order, what problem did you encounter? To respond quickly to your requests, do not hesitate to contact customer service at 09.72.39.05.37 from Monday to Friday from 10 am to 7 pm. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Package not very well packaged
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Acheteur Vérifié
Rating: 2 out of 5
The site is very good but the products once delivered are damaged or poorly finished, for example I ordered a complete rear wheel all the spokes were poorly tightened
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Acheteur Vérifié
Rating: 2 out of 5
NOT GOOD
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Response from MiniMX
Hello, Following your order, and in order to satisfy you. Can you tell us what is wrong with your parts? Please note that you can return your order by contacting us at 09.72.39.05.37 or by email [email protected] Remaining at your disposal. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
does not suit
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Response from MiniMX
Hello, Following your order, which product does not suit you? Please note that returns are possible and you can request a refund, an exchange, or a credit. Do not hesitate to contact us at 09.72.39.05.37. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
I bought a motorcycle from you, nothing to say. But what about the delivery, a DISASTER more than 15 days for a delivery that should normally take 72H ...
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Response from MiniMX
Hello, Carriers have an obligation to deliver within 48H-72H, when this is not respected, please contact our services at 09.72.39.05.37 so that we can file a complaint with our carriers and take the necessary steps to ensure your delivery is made as soon as possible. We sincerely apologize for this delay and remain at your disposal. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
I received the pit bike but not the 100% synthetic oil can. A bit disappointed, at the price per liter!
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Response from MiniMX
Hello, The shipment of your oil can is currently on hold, indeed we are currently out of stock. The VALVOLINE reception is expected at the beginning of the week. We sincerely apologize for this delay and remain at your disposal at 09.72.39.05.37. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Well, I am disappointed because the YCF pilot motorcycle commander and start received, so I am disappointed and my son even more.
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Response from MiniMX
Hello, Following your order, we proposed a total coverage due to this preparation error (YCF departure) in order to proceed with the standard change of this delivery. Following your decision to keep this model, a commercial gesture has been credited to you as well as your loyalty points retained on the initial amount. We apologize again for this inconvenience and remain at your disposal at 09.72.39.05.37. Best regards, Alex Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Not satisfied, he does not answer the phone or email!!! Incomplete order.
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Response from MiniMX
Hello, We have not received any email from you, could you please let us know what was missing with your hoses so that we can send them to you? We also remind you that we remain at your disposal at 09.72.39.05.37 to handle all requests quickly. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
I placed two orders and with each order, an error!!!!
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Response from MiniMX
Hello, What were the errors made, have we resolved your various errors? Remaining at your disposal at 09.72.39.05.37. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Satisfactory until I realized that there is no tracking on the sent packages... motorcycle down for a rear rim for almost a month and a half or more... 2 orders of rims. 2 rims damaged upon receipt... (stuck bearing)
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Response from MiniMX
Hello, The tracking numbers are automatically communicated to you on your Mini MX account, we invite you to check in the 'Order History' section and click on the relevant order. Given the problems encountered with your rims, do not hesitate to contact us to resolve this issue. You selected 2 rims from 2 different series, it is possible that the problem does not come from the rims. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Very unhappy with customer service. Order placed on October 6, to this day still nothing received, no explanation. My order remained in preparation for x days for parts that were in stock, €7.90 for shipping for such a wait, shameful!!!
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Response from MiniMX
Hello, Your order required a restocking delay, we sincerely apologize for this unusual delay, your order was shipped this Friday 11/10/2013. A sales representative will contact you to offer you a commercial gesture. Remaining at your disposal at 09.72.39.05.37. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
I ordered oil seals, I did not receive the right size and I did not make a mistake in ordering, then I ordered an oil radiator and the plastic protection grille was missing and I ordered the hoses with it, not the right size of banjo bolts and two were missing!!!!
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Response from MiniMX
Hello, To resolve your various issues regarding your order, you can contact us at 09.72.39.05.37. Also, if the products received do not match or are not compatible, you can request a return. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
my package arrived open with no gifts
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Response from MiniMX
Hello, during transport packages sometimes suffer damage. If a product is damaged during transport, do not hesitate to contact our services at 09.72.39.05.37 to report it. The order preparers regularly include Mini MX stickers and other brands in the orders, but this is subject to stock availability. You can leave us a comment in your order so that we can take the necessary steps during preparation. Hoping to have met your expectations nonetheless. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
normal.
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Acheteur Vérifié
Rating: 2 out of 5
frankly not honest
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Acheteur Vérifié
Rating: 2 out of 5
Good site. Product well packaged. The downside, delivery not on the announced schedule.
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Acheteur Vérifié
Rating: 1 out of 5
Delivery time not respected, 6 days instead of 24 hours for an available part.
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Response from MiniMX
Hello, There were delivery problems due to bad weather which led to a ban on driving throughout French territory, which explains your delay. Best regards, The MiniMX team
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