The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Loyal customer since always with numerous purchases such as dirt / fork etc. Last order was a new fork arrived damaged in all corners with a faulty thread, I ask for a commercial gesture and they offer me 20€ (I find that shameful) and they don't care that I have bought many items etc., even if it means losing me for the modest sum of 20€. I could not return it because it was mandatory for me to be able to ride with it, in short, you have lost a good customer for 20€
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Response from MiniMX
Hello, We sincerely thank you for your loyalty and for sharing your experience. We are sorry to learn that the last order did not meet your expectations and that the situation was not resolved satisfactorily. The packaging of forks is problematic, especially for carriers; we have reported this information several times and are suffering from the situation. We offered you a 10% discount on the fork or the return for a refund, concerned about responding favorably to your dissatisfaction, we asked our manager if he could reconsider his position on your commercial gesture. Best regards, The minimx.fr team
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Dorian L.
Rating: 1 out of 5
More than 3 weeks waiting for a small paper carburetor gasket No information from minimx
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Sébastien P.
Rating: 1 out of 5
Poorly done disappointed
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Antony M.
Rating: 1 out of 5
False advertising no hydraulic brake and not the same adjustment I already left a message on your site and no one called me back I will not hesitate to give you bad publicity if you do not call me back to good listener
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Response from MiniMX
Hello, We apologize if an error occurred on a product description. Please know that we do everything possible to avoid this type of problem. If the product does not suit you, we can proceed with the return and refund of it. After verification, we have received no email from you, do not hesitate to call us if needed, we are available from Monday to Friday from 9 am to 6 pm. Thank you for your understanding, The minimx.fr team
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Eliott L.
Rating: 1 out of 5
Super motorcycle product very well, but for the shipping very complicated no deadlines respected marked in stock on the internet while not, in short, I ordered precisely because it was the only one in stock
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Response from MiniMX
Hello, Sorry for the delay of a few days, we should have received the shipment earlier and unfortunately with the holidays, it delayed the delivery. Please excuse us for this inconvenience which is usually not in our habits. Best regards, The minimx.fr team
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Jordan P.
Rating: 2 out of 5
The delivery is not fast enough, it says 48 hours to 72, I waited more than 8 days while I ordered 2 motorcycles for almost 3000 euros.
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Nicolas M.
Rating: 1 out of 5
Hello, I have not received my order....
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Djibril O.
Rating: 1 out of 5
The after-sales service is very poor. Very complicated to make a return
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Steve R.
Rating: 1 out of 5
False advertising on delivery!
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Matthias H.
Rating: 1 out of 5
Delivery within 24/48h don’t count on it, order placed on 28/04 received on 15/05. They do not know how to manage their stock and sell you products that they do not even have on site. Avoid for vehicles!!!
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Response from MiniMX
Hello, Your order was for a DRIFT 150cc 14"/17" which was on pre-order, we had a slight delay in reception and did our best to catch up, it seems that this was not enough to satisfy you, our stocks are synchronized on the site and displayed when it is a pre-order. Your order placed on 28/04 at 5 pm was shipped upon receipt of the DRIFT, this adds to the public holidays, we are sincerely sorry that the delivery took so long. Aware of your dissatisfaction with the delay, please believe that we did our utmost to reduce the delay both in the preparation and shipping of your order. Best regards, The Minimx team
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Maxance F.
Rating: 2 out of 5
Arrived damaged, bad packaging.
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Sébastien P.
Rating: 1 out of 5
I was disappointed because of a lack of paint and a dent where the screw for the brake disc is
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Pauline M.
Rating: 1 out of 5
Hello. We have placed orders 3 times. Twice the motorcycle chain came off after 5 minutes
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Response from MiniMX
Hello, I am sorry that your chain broke for the 3rd time but I think you have a setting problem and that the problem does not come from the chain. A transmission chain must be adjusted to avoid derailing if not tight enough or breaking if too tight. A tutorial on our YouTube channel is available to help you; otherwise, do not hesitate to contact us so we can assist you. Best regards, The minimx.fr team
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Armand C.
Rating: 2 out of 5
A considerable delay, an unpleasant customer service. I sent an email and have not received a response to this day.
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Response from MiniMX
Hello, It is important to emphasize in your case that we had no delay in preparing your order placed on 25/04, it was prepared and shipped the same day, you chose TNT transport which did not respect the 24H deadline, I am really sorry for this delay. We have made a complaint to TNT to be compensated and are waiting for their response. Please understand that this is independent of our will and that we do not intervene in the quality of TNT transport and apart from making a complaint, we cannot do anything more... Best regards, The minimx.fr team
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Aurelien Z.
Rating: 1 out of 5
Quad crz 110 cc to avoid, just like mini mx and its shattered customer service.
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Response from MiniMX
Hello, We thank you for taking the time to share your experience. We are sincerely sorry to learn that the CRZ 110 cc quad did not meet your expectations and that our after-sales service may have disappointed you. I tried to raise a ticket using your email but I cannot find any after-sales request under your name and order. What is happening to you? Best regards, The minimx.fr team
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Fabrice T.
Rating: 1 out of 5
Very disappointed because the gaskets are not the right size even though it is indicated that it is compatible with my engine. Misplaced studs. Had to reinstall the old ones.
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Response from MiniMX
Hello, These are indeed the original compatible gaskets for LIFAN and YX that we have been selling since 2012. What engine number do you have and where does the engine come from? Best regards, The minimx.fr team
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Thomas A.
Rating: 1 out of 5
Hello Following the order of 01/05/2025. I still haven't received anything, I find it long. Thank you
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Response from MiniMX
Hello, Your order was placed on May 1st (holiday) and prepared and shipped on May 2nd without delay and handed over to Colissimo for delivery to a pickup point. I invite you to track your package which is currently being delivered to the selected pickup point. Best regards, The minimx.fr team
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Franck C.
Rating: 1 out of 5
I am still waiting for the sticker kit for the motorcycle bought for my son 125 dirt, I am indeed not happy
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Response from MiniMX
Hello, Your order concerns spare parts, we tried to find the order you mentioned with your name and email and could not find your request for the sticker kit. Can you provide me with more information so that I can escalate the information to customer service? Best regards, Mini MX
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Nathan W.
Rating: 2 out of 5
Late delivery and request for additional fees for faster delivery. The title
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Response from MiniMX
pre-order
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Gregory V.
Rating: 1 out of 5
Hello order placed on March 21 received on April 26!
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Response from MiniMX
Hello, You ordered a CRZ 16" balance bike, this product was indicated as pre-order and has experienced a delay with the supplier. We sincerely apologize for this long wait which is beyond our control, and we hope that you are nonetheless satisfied with your balance bike. Best regards, The minimx.fr team
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Mathieu G.
Rating: 1 out of 5
Following this order, two messages to customer service without any responses...
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Response from MiniMX
Hello, We are sincerely sorry but we have no email from you, you received a 14" rear cross tire, what problem are you experiencing with this product? As a reminder, our email is [email protected] Best regards, Mini MX
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Sebastien B.
Rating: 2 out of 5
initial was not clear in the first order. My son is getting impatient to receive his order placed a long time ago. Package not yet received so I do not know the state of this motorcycle? Best regards
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Wilfried C.
Rating: 1 out of 5
Parts that rattle
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Maxime P.
Rating: 2 out of 5
Hello, All dates are indicated on the item sheet just above
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Response from MiniMX
add to cart
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Bassin P.
Rating: 1 out of 5
I received the engine I ordered with scratches and the ignition cover cracked
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Response from MiniMX
Hello, We apologize for the damage incurred during transport, unfortunately beyond our control. Did you make a reservation on your package? Did you contact customer service and/or support to report it? Best regards, Mini MX
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Enzo P.
Rating: 1 out of 5
On the order placed, many parts are different from my friends' motorcycles (they have 4 and many parts are different from mine) including the charger which is not compatible, battery performance seems lower on mine as it is the same weight and size as my friend's and he goes faster than me on a straight line on asphalt (my level of control of the motorcycle does not change anything in this case) brake levers, fork springs, gray suspension attachment instead of black, handlebar foam, smaller footpegs on mine, rear wheel attachments and other small annoying details
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Julien D.
Rating: 1 out of 5
Disgraceful delivery, I still haven't received anything.
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Response from MiniMX
Hello, Your package was indeed sent without delay on 16/04 following your order of 15/04. We note that you chose a pickup point and that it was delivered on 19/04, and you picked up your package on 21/04. If everything is in order, could you reconsider your rating? Best regards, Mini MX
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Jean-Philippe C.
Rating: 1 out of 5
2 orders placed and no parts match! The motorcycle is from December 2024 and remains unusable as no parts are available!! For your information, I bought 4 motorcycles in 1 month
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Response from MiniMX
Hello, You purchased a steering column for a CRZ ERZ model, on which machine do you wish to install the steering column? Is it on the 300cc PROBIKE? We need to request the part from the manufacturer Probike. Please feel free to contact customer service so we can assist you. Best regards, Mini MX
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Bastien D.
Rating: 1 out of 5
Way too long to ship the order
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Response from MiniMX
Hello, We thank you for your feedback regarding the shipping time of your order. The Michelin inner tube experienced a 2-day delay, your order placed on 08/04 could only be shipped on 11/04. We sincerely apologize for this delivery delay. Best regards, The minimx.fr team
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Hadjer B.
Rating: 2 out of 5
as well as on the catalog selection of the site, I am sorry that you did not notice this information and we therefore proposed you another motorcycle available immediately, this one has been shipped and you should be delivered, you have access to your online tracking via your Mini MX account. Upon receipt, could you consider modifying your review of the item. Thank you in advance Best regards, The minimx.fr team
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Louis P.
Rating: 1 out of 5
Upon receiving my package, the part was bent! Additionally, I sent an email to contact with no response from them, very disappointed!
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Response from MiniMX
Hello, We are sincerely sorry to learn that your order arrived in an unsatisfactory condition and that you did not receive a response to your email. Please note that we are open from Monday to Friday and if we have not been able to respond promptly by email, you can reach us by phone for free at 0972390537. Best regards, The minimx.fr team
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Franck M.
Rating: 2 out of 5
Products with some traces
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Cyrannow C.
Rating: 1 out of 5
I ordered a front and rear wheel, I received two rear wheels and they are not responding to my emails for a return
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Luca S.
Rating: 1 out of 5
Order placed and delivered on time, vehicle conforms to the description, however the assembly instructions are really zero, incomprehensible, you can't see the images properly, one wonders if it's not done on purpose, haven't tried it yet for now, we'll see.
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Response from MiniMX
Hello, Thank you for sharing your impressions about your order. We are pleased to learn that the delivery was made on time and that the vehicle meets your expectations. Regarding the assembly instructions, the CRZ brand can provide us with the PDF version which is normally available in the manual. We are also at your disposal if you have any questions. Perhaps the rating of 1/5 is a bit harsh considering that the manual is independent of our will as a reseller.... Best regards, The minimx.fr team
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Ludovic P.
Rating: 2 out of 5
Delivery times not respected. 3 days late...
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Bastien R.
Rating: 2 out of 5
Hello, Your order placed on 16/04 at 5:00 PM was shipped on 17/04 without delay in preparation, the selected delivery is Colissimo which on average delivers in 48h to 72h on working days. April 17 being a Thursday, the delivery occurred 48h
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Response from MiniMX
working days
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Kevin B.
Rating: 2 out of 5
after shipment, that is Saturday 19/04 at the relay point. You picked it up on Monday, April 21 at your relay point. Your package did not suffer any delay and respected the indicated deadlines since it arrived 48h after shipment. If you want a faster shipment, we offer DPD FRANCE solutions that deliver in 24h to 48h at home or relay point. We remain at your disposal at 0972390537. Best regards, Mini MX
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Benjamin G.
Rating: 1 out of 5
You are scammers, the prices are twice as high, they give gift vouchers that they delete in the meantime (60€). I want to change my tires, they don't want to align and the guy tells me 'you just have to buy other things' to avoid very very quickly! Buy your motorcycle and get out, don't buy anything there! I will file a complaint for misleading commercial practices.
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Response from MiniMX
Hello, I reiterate the response I made to you on Google, I see again that your only goal is to discredit us (Facebook, Google, verified reviews), indeed in such circumstances we do not make any commercial gesture. The reason for your dissatisfaction is 48 hours delay in order preparation, isn't that a bit exaggerated? Response made on Google review: "Hello, You placed an order on 9/03, it was shipped on 13/03. Insulting us as thieves, these remarks may be a bit exaggerated? Nevertheless, we hope you will forgive us these few days of delay between your order and the preparation. We wish you well and remain at your complete disposal." Regarding the prices, if you found cheaper you are free to order elsewhere, I sincerely think that given the remarks you make it is preferable for both parties that you order from competitors.
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Alexis B.
Rating: 1 out of 5
I took an order with delivery in 24h, it's been 5 days that I'm waiting for it, it's unacceptable, I will no longer recommend on your site, it's a shame.
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Response from MiniMX
Hello, You chose a delivery by Colissimo which is not an express delivery (DPD or TNT), you placed your order on 17/03 at 15:40, it left without delay on 18/03 and was delivered on 20 March at the chosen pickup point, the deadlines are well respected as Colissimo delivers on average in 48h/72h. Unfortunately, we can hardly do faster than an order prepared in less than 12h and a delivery in 48h at a pickup point by Colissimo. We are sensitive to our customers' feedback and strive in case a shortcoming has been made on our part to improve our services but in your case we do not quite understand the problem. Remaining at your disposal Best regards, The minimx.fr team
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Mayron R.
Rating: 1 out of 5
Received with broken footpeg spring
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Response from MiniMX
Hello, We are sorry to learn that your experience with our product has been marred by a broken footpeg spring. Your feedback is valuable to us, and we apologize for this inconvenience. I invite you to contact customer service so they can quickly send you what you need. Best regards, The minimx.fr team
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