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R
Rating: 1 out of 5
It's very clear
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Customer reviews of MiniMX
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 27 545 published reviews
Summary of reviews
The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Reviews 1 and 2 stars
Reset filtersP
Rating: 1 out of 5
I ordered a sheet of stickers that I never received
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Response from MiniMX
Hello, We are sorry to learn that you did not receive your gift: sheet of stickers. Your experience is important to us, and we understand how frustrating this can be. Please do not hesitate to contact us on your next order and we will do what is necessary to add it to your order. Best regards, The minimx.fr team
A
Rating: 1 out of 5
Some items are no longer in stock, apparently... they replace the item without asking for our opinion! And of course, it's up to the customer to manage their mistake! No commercial gesture and basically a D system.
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F
Rating: 2 out of 5
The quad does not work anymore after 2 days, too bad because the aesthetics of the quad is really good, the starter is loose.
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A
Rating: 1 out of 5
Non-compliant brake emitter, mounting hole does not match for a bastos, while I called and was asked to simply check the length of the rod and the banjo diameter.
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Response from MiniMX
Hello, We thank you for taking the time to share your experience. We are sorry to learn that the product received does not meet your expectations, we indicate all the dimensions on the product. Manufacturing can vary without us being aware, what model of BASTOS do you have and what year? Best regards, The minimx.fr team
G
Rating: 2 out of 5
Too bad there are no clear answers regarding compatible parts with the order (supermoto wheel)
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Response from MiniMX
Package well received
N
Rating: 1 out of 5
Not the right cable for my motorcycle, 20€ gone in the air.
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T
Rating: 1 out of 5
Package received on Friday calling instead of Tuesday, disappointed with the delivery.
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T
Rating: 1 out of 5
My package is taking way too long, 3 weeks, I am really disappointed.
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L
Rating: 1 out of 5
Package not received and when I ask to be refunded they refuse, so personally I do not recommend this site! Losing 828€ for nothing when I could have done other things with it! THIEVES!!!!!!!!!!
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Response from MiniMX
Hello, Madam you were contacted by the carrier by phone and your number responds: I'm coming. Your package was delivered to the address you provided us. The carrier communicated all the delivery information which proves that you were delivered. I very sincerely doubt the veracity of your statements. Best regards, Mini MX
V
Rating: 1 out of 5
Accelerator handle wire torn off after 2 months..... No mishandling on my child's part despite what the customer service guys may say. "It never happened"... So what? It can't happen? ... Almost 400 euros for the product, no, sorry, it shouldn't tear off just because you turn the handlebars. If I had made a mistake or assembled it wrong, no problem, I would take responsibility. But when the product is defective. Anyway, forced to buy a handle with the cable. Same, despite having green charge notches left (sometimes 2), the balance bike stops. So, no, I do not recommend this product.
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C
Rating: 2 out of 5
Catastrophic delivery. Expected at home but put at the relay point. Package widely opened to check the contents.......
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N
Rating: 2 out of 5
My air filter is fine, but my cylinder head gasket is unusable, with traces everywhere on it and a dent inside, it's not acceptable.
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B
Rating: 1 out of 5
I still have not received my package.
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D
Rating: 2 out of 5
Arrived on time.
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P
Rating: 1 out of 5
The order was not the right one...
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B
Rating: 1 out of 5
Delivery delayed and vise that fits in the cylinder head without forcing.
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C
Rating: 1 out of 5
Oil cover broken.
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F
Rating: 2 out of 5
Engine received well but damaged with scratches on the aluminum casing, the protections inside the box are in pieces and no response by email for a commercial gesture or anything else.
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M
Rating: 2 out of 5
Top delivery with scheduled appointment, and that's the only thing that went well because the 48-hour delivery is a lie, we waited 3 weeks before receiving it, there was no stock as they boast.
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Response from MiniMX
Hello, I'm sorry that you experienced a return on a pre-order. We indicated the delay on a restock, particularly on the Mini MX BIG S and R range. We did our best to process the shipment upon receiving this model, which is now available in our stock among a large number of models. Best regards, Mini MX.
E
Rating: 2 out of 5
The exhaust cartridge tip is not the right model and was broken in the plastic before unpacking.
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J
Rating: 1 out of 5
The after-sales service leaves much to be desired, very unpleasant!!!
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D
Rating: 1 out of 5
Problem with the order, the return is at our expense despite a new order.
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N
Rating: 1 out of 5
Unfortunately, I am quite disappointed, despite the delivery time being satisfactory, the rim arrived without any protection, all damaged everywhere with pieces floating in the rim :( I was eager given the reviews but very very disappointed, I will return it.
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S
Rating: 1 out of 5
I ordered a motorcycle and consumables on a Monday morning from my work, in order to receive the motorcycle before the weekend. I rushed and forgot to enter my promo code. I informed the site in passing and they never accepted to refund me the difference which I find very uncommercial.
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R
Rating: 1 out of 5
Despite the good reception from the after-sales service, I received a damaged part and after calling several times and sending the video of the problem as requested on your Instagram account, I have not received any response for 2 weeks, rather disappointed, I hope to resolve this quickly to change this negative review
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J
Rating: 2 out of 5
Customer service that doesn't want to hear anything despite very poorly printed stickers, a fork plastic rubbing, and bent radiator fins, and 1 screw that holds the front wheel axle is missing but will be sent. Customer service responds that it doesn't prevent riding, that given the price they are sold for, that's how it is. Strange response in my opinion.
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S
Rating: 1 out of 5
I received the package but unfortunately its contents are not compliant (two pads of the same side)
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R
Rating: 1 out of 5
Extremely disappointed I ordered during the so-called Black Friday at 3565€ including tax only to be charged an additional fee that ultimately makes me pay the initial price of the motorcycle (4400) with the excuse that I bought it excluding tax and moreover it was up to me to contact them to be informed.... and to top it off no container for my delivery scheduled before Christmas (3 weeks of waiting before delivery) and not even an apology gift or a discount in short I am very angry
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Response from MiniMX
Hello, The pre-order dates are clearly indicated on the site in full transparency. It is important to clarify one point, if you set the billing in Martinique and the delivery in France we cannot bill excluding tax, these are the laws and we are obliged to comply with them, we therefore explained to you that you need to pay the VAT because we will pay it. Regarding availability, we have done everything to ship the goods as soon as they are received and actually did so on the same day. I am sorry that the deadlines did not meet your expectations, we hope nevertheless that the delivery went well and we remain at your disposal. Do not hesitate to contact us for a next order we will try to make a commercial gesture. Best regards, Mini MX
N
Rating: 1 out of 5
Ordered on 28/12, normally delivered in 24/48h, to this day still nothing received
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Response from MiniMX
Hello, December 28 is a Saturday, unfortunately we do not ship on Saturdays or Sundays, your order was therefore shipped without delay on Monday 30/12. Dependent on the carriers, days like the 31st and January 1st have delays beyond our control. I invite you to check your DPD tracking. Best regards, Mini MX
M
Rating: 1 out of 5
After paying 12€ for shipping, the package was received 4 days later instead of 24h
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G
Rating: 1 out of 5
I received a wrong inner tube
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D
Rating: 1 out of 5
Poorly advised after several emails
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G
Rating: 1 out of 5
Of very poor quality!
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Response from MiniMX
Hello, We are sorry for your feedback on the electrical harness, standard CDI, and aluminum skid plate. These are references that have been in the catalog for over 10 years. If they are damaged we will take them back, do not hesitate to let us know by email or phone. I am sure these parts are isolated from the feedback of your previous orders and know that we remain at your disposal. Best regards, Mini MX
J
Rating: 1 out of 5
The reference part for bastos 90 cm³, but this part is not compatible at all. The steering column is thinner and much longer by almost 5 cm, the steering column passage in the fork stem is not adapted. Fortunately with the old columns, a chance and I was able to crimp it and adapt it on top. After many orders and references. I had asked if it was the original stem for bastos, 90, I was told four times that it was, disappointed with this purchase
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Response from MiniMX
Hello, We are sorry that the part is not compatible, yet the reference you took is the one sold by BASTOS. What year is the Bastos? We will pass the information on to them. However, please note that you can return the product(s) if they do not suit you for a credit or refund. Please excuse us for the inconvenience and we hope to see you again soon. Best regards, Mini MX
V
Rating: 2 out of 5
Disappointed, some parts are already damaged, the fairing is a bit scratched, left brake lever scratched, sticker on the bike poorly stuck. I have supporting photos if you wish to contact me. Thank you in advance.
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A
Rating: 1 out of 5
Dissatisfied with the delivery time, I am still waiting for a response to my email.
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T
Rating: 1 out of 5
Clutch lever ordered I had to grind it down to fit in the order on a mini mx motorcycle and gasket set for 125 yx for a ycf the gaskets are very poorly cut half do not have the right spacing.
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V
Rating: 2 out of 5
Too long of a wait, two months.
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G
Rating: 1 out of 5
No problem for navigation on the website but the deadline was not respected two and a half weeks to receive a bike supposed to arrive in two days customer service very very poor to us to come to us lying that the vehicle left on Monday. And in fact no, GLS CONFIRMED TO US THAT THEY RECOVERED THE BIKE ONLY ON WEDNESDAY, VERY VERY DISAPPOINTED WITH THAT
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