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Rating: 4 out of 5
Good
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Customer reviews of MiniMX
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 27 546 published reviews
Summary of reviews
The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Reviews 1, 3 and 4 stars
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Rating: 4 out of 5
Very good site
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A
Rating: 1 out of 5
I am unhappy with your site; I wanted a carburetor bowl gasket that you do not have in stock; I clicked to be notified as soon as you have the product. The next day I receive a message saying that the product is in stock, so I order the gasket plus grips, and the next day I receive a message saying that the gasket is out of stock; it’s a shame; I will not order anything from you again and will never give you good publicity.
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Response from MiniMX
Hello, We apologize for the stock incident; several of you ordered this item at the same time. Our supplier has been out of stock for several months, and only 1 piece was delivered to us. We are trying to restock quickly from MIKUNI. We hope to offer you a commercial gesture during the restocking and apologize again for the inconvenience caused. Best regards, Mini MX
A
Rating: 1 out of 5
I am not ready to recommend anything from you. Order placed on January 7. Two weeks later, I had to send you an email to find out where my order was. The person who replied to my email couldn't tell me what was going on... and as if by chance, a week later my order was finally shipped. Terrible, more than three weeks of waiting and not even a commercial gesture from you... I've never seen this before.
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Response from MiniMX
Hello, We sincerely apologize for the inconvenience regarding your order. Your order consists of an item for which it is difficult to offer a commercial gesture. To apologize for the inconvenience caused, we can offer you a commercial discount or cover the TNT shipping costs on your next order. Again, we apologize for the inconvenience. Best regards, Mini MX
A
Rating: 1 out of 5
The new kick received on Saturday morning, assembled on Saturday evening at 11 PM, the little one kicked 20 times on Sunday at 2 PM and it broke...! Response: no warranty, everything is normal...???!!
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Response from MiniMX
Hello, The aluminum kicks are quite fragile, for cross use (repeated use) we recommend a reinforced kick such as the Reinforced ASR 13.3mm Kick (Small Diameter) ref: RK-ASR-13. The customer service has taken your request into account and will respond quickly to offer you a commercial gesture. Remaining at your disposal at 0972390537. Best regards, Mini MX
A
Rating: 4 out of 5
I was very happy now we have to see the after-sales service
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Quick reactive, very good but product of more than questionable quality (screws and incorrect threads)
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A
Rating: 4 out of 5
Quick service but couldn't test because my dirt bike was stolen the day after assembly
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A
Rating: 1 out of 5
Order placed on January 21, still not received as of today the 31st! With each complaint, I am told that I will be kept informed but I never receive a call back. For them, the package was lost by the Post Office while on the Colissimo site it has been awaiting pickup by the Post Office since the 22nd, so it was never picked up by the Post Office. I requested the sending of a new package, and I was asked to wait another 15 days, which will make a total of 3 weeks! Unacceptable! Very poor customer service!!!
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Response from MiniMX
Hello, Your package has been handed over to Colissimo as indicated on our Colissimo handover slip, however it has still not been scanned on the Colissimo platform, a complaint has been made and we are awaiting the return of the Colissimo investigation. We sincerely apologize for this inconvenience and are doing everything necessary to quickly obtain the declaration of loss from Colissimo in order to resend your package. Remaining at your disposal. Best regards, Mini MX
A
Rating: 4 out of 5
Customer service is attentive. Delivery time respected
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A
Rating: 3 out of 5
Correct communication by phone, however no response by email. Following a stock problem not specified, the delivery was delayed. I asked for a small commercial gesture... but nothing.
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A
Rating: 3 out of 5
extremely long waiting time despite very good quality of the product. I recommend this site despite some inconveniences regarding the delivery time which is not respected. Best regards ....
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A
Rating: 4 out of 5
Good part
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A
Rating: 4 out of 5
Nothing to report.
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A
Rating: 3 out of 5
Fast
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A
Rating: 4 out of 5
Very good site. Both for the items and for the delivery
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A
Rating: 4 out of 5
Reactive
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A
Rating: 3 out of 5
Friendly team on the phone as well as at the warehouse keep it up site big on iPhone
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A
Rating: 3 out of 5
Shipping costs are too high
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Good site and serious
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A
Rating: 4 out of 5
Thank you for refunding me last time well after the allotted time
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A
Rating: 3 out of 5
the delivery was very long
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Response from MiniMX
Hello, We apologize for the delay but we were conducting year-end inventory from 23/12/2015 to 04/01/2016. This is now finished and our preparations are done daily. We remain at your disposal at 0972390537. Best regards, Mini MX
A
Rating: 4 out of 5
Well-made site. Easy to use
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A
Rating: 1 out of 5
Problem with my order, a completely absent customer service! Called 35 times in a row without any response from 5 PM to 7 PM, apparently they left for the weekend early! A very long response to the email!! I received my order 2 weeks later, and still no news about the defect in my order a week later! €350 worth of order and never ordering from them again!
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Response from MiniMX
Hello, We sincerely apologize for the delay but we were conducting year-end inventory during the period from 12/23/2015 to 01/04/2016. Indeed, we received a very large number of calls and emails which may have delayed our responses or our availability. What problem did you encounter regarding your products? Remaining at your disposal at 0972390537. Best regards, Mini MX
A
Rating: 1 out of 5
very disappointed with my last order...
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Response from MiniMX
Hello, To improve our services, could you please provide us with more information about the problem you encountered? We had our year-end inventory which is now completed, this may have disrupted our preparations and our responsiveness, we sincerely apologize for this and remain at your disposal at 0972390537. Best regards, Mini MX
A
Rating: 3 out of 5
Not enough choice
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A
Rating: 3 out of 5
This site is not bad, I started a lot of parts but I was disappointed by the clutch and brake lever pack as they do not fit the CRZ 125S
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A
Rating: 4 out of 5
Good good
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A
Rating: 3 out of 5
I received my order 3 weeks later which is a lot and the output sprocket is not in the order
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Response from MiniMX
Hello, We apologize for the delay but we were conducting year-end inventory from 23/12/2015 to 04/01/2016. Indeed, we received a very large number of calls and emails which may have delayed our responses or our availability. We remain at your disposal at 0972390537. Best regards, Mini MX
A
Rating: 4 out of 5
Received quickly within the deadlines
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A
Rating: 4 out of 5
The package took its time but arrived before 72 hours
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A
Rating: 4 out of 5
Satisfied
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A
Rating: 4 out of 5
Good but missing some parts
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A
Rating: 4 out of 5
A bit long due to inventory which is normal but still a good service.
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Rating: 4 out of 5
Site a bit slow but apart from that no issues all my orders arrive on time and well packaged
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Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Satisfied
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A
Rating: 3 out of 5
Very disappointing order. The shipping date does not match what was announced. It is never the same contact person who does not introduce themselves on the phone. After receipt, you are on your own. They send a PDF that does not explain how to assemble the bike. When you call, they hide behind the manufacturer. They ask for photos to verify the assembly but do not call back. Technical responses vary depending on the contact person (oil change, carburetor change, assembly...) Fortunately, they are courteous otherwise it would be a disaster!
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