The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
I placed an order with them for two motorcycles for my children, package lost. I placed another order last week and again, package lost. How can you lose motorcycles, it's not a small package after all?
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Response from MiniMX
Hello, our customer service informed you by phone that our carrier needed additional documents, we sent them as soon as possible. We apologize for the inconvenience caused. We can assure you that your order was never lost, it was waiting on the transit dock of our carrier. However, I cannot find any tracking by email for your 2019 order that you are probably referring to. When you encounter an issue with your MiniMx order, we invite you to also contact us by email at [email protected], this allows us to keep track and provide you with the best follow-up year after year. Best regards, MiniMX
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Acheteur Vérifié
Rating: 4 out of 5
Perfect, too bad the motorcycle arrived with a dent on the reservoir's thread
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Rating: 1 out of 5
We ordered a motorcycle wheel, it arrived warped. Impossible to prove, fortunately I noticed it because it's dangerous.
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Rating: 3 out of 5
Hello, top service, delivery on time, however I don't know if it was during delivery or leaving the depot, but the motorcycle had a dent on the exhaust
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Rating: 4 out of 5
Good
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Rating: 3 out of 5
I was delivered without the foam plastic and the engine cover was cut to say that it is cut
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Rating: 4 out of 5
Too bad there aren't more spare parts available
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Rating: 4 out of 5
Rather simple
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Rating: 4 out of 5
Package conforms to my expectations
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Rating: 1 out of 5
I placed an order on June 23 on the site and as of today, we are July 7, 2021, I still have not received the motorcycle knowing that delivery is quite expensive and that the site specifies delivery in 24/72 hours, so I am very disappointed in this regard, especially my son. Knowing this, I would have waited for the sales. As a result, I contacted customer service who gave me a number to contact the delivery person, which turned out to be a wrong number, and to whom I asked for a commercial gesture for the wait of my package, they did not want to know anything, so disappointed with the delivery time and customer service.
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Response from MiniMX
Hello, it seems that the carrier tried to contact you to organize the delivery of your motorcycle, without a response from your side, the motorcycle remained on their transit dock near your home. You spoke with our customer service on the phone who assisted you in finalizing the delivery of your motorcycle. According to the carrier's tracking link available in your MiniMx personal space, the motorcycle arrived on June 24. If you need assistance in tracking your next order, do not hesitate to contact our customer service. Best regards, MiniMX
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Rating: 4 out of 5
I didn't know the site, I had a first chat contact that convinced me
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Rating: 1 out of 5
No customer service from start to finish. I left an email with customer service a month ago, no response. The motorcycle arrived damaged because it was poorly packaged. No parts available for the 250 crz. Fast54000 is just a dream seller when they say that spare parts are available. In short, not a serious brand at all. Move on, there are much more serious competitors. It's not possible to give zero stars, this site is not worth more...
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Rating: 4 out of 5
Good navigation of the site, fast delivery
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Rating: 4 out of 5
Whether it's Clément Nicolas or the rest of the team, mixed center, cordial, helpful, and attentive, however, lately there have been major issues with delivery and no means of return
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Acheteur Vérifié
Rating: 4 out of 5
Ergonomic site. Parts received within the allotted time and conforming to the description. They fit the motorcycle as expected. I recommend the site without reservation.
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Rating: 1 out of 5
Order delivered with a lot of delay
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Response from MiniMX
Hello, you can find all the tracking information for your order transparently in your personal space on our MiniMx website. According to your tracking, you ordered on Sunday the 25th and your package arrived at the relay point on the 29th, three days later (indeed, we do not prepare orders on Sundays). If you have any questions regarding your order, our customer service is at your disposal at 09.72.39.05.37. Best regards, MiniMx
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Rating: 4 out of 5
Fast and square
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Rating: 4 out of 5
Not exactly the same, but suitable.
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Rating: 1 out of 5
Customer service is not up to par, avoid....
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Response from MiniMX
Hello, I see that according to your email exchanges with our customer service, they are assisting you at every step of the search for your breakdown. We have sent you an electrical harness, we wish you a good installation and do not hesitate to return to our customer support if the breakdown persists. Best regards, MiniMx
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Acheteur Vérifié
Rating: 4 out of 5
the order took a bit longer to arrive
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Acheteur Vérifié
Rating: 1 out of 5
I want to return the dirt bike despite the 14-day withdrawal period, we return at our expense and a deduction on the price paid, what a shame, go to another site for your purchases.
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Acheteur Vérifié
Rating: 1 out of 5
We just received the motorcycle ordered for my 8-year-old son's birthday, unfortunately, he could not try it because it does not work.
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Response from MiniMX
Hello, have you contacted customer service so they can help you resolve your problem? Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Package received damaged and spoiled
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Response from MiniMX
Hello, when you receive a damaged package, we strongly encourage you to make a reservation with the delivery person upon receipt of your package. You should contact our sales team by email ([email protected]). Remember to attach photos of your package (the condition of the package before opening, the contents, and the delivery note). Best regards, MINIMX
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Acheteur Vérifié
Rating: 1 out of 5
Pay for a 24/48 delivery to receive it a week later...
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Response from MiniMX
Hello, you selected the COLISSIMO carrier which is the home delivery service within a timeframe of 48h/72h. 24h deliveries are ensured by TNT or CHRONOPOST. You ordered on Tuesday, June 22 at 5:00 PM, your package was prepared and shipped the next day at 12:19 PM, that is, Wednesday, June 23 without delay. It was delivered (according to the colissimo tracking) on Friday, June 25, within the 48-hour working timeframe. If you wanted to be delivered the next day, opt for TNT or CHRONOPOST which would have delivered to you on Thursday before 1 PM. We hope, however, that the receipt and the products meet your expectations and remain at your disposal. Best regards, Mini MX
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Acheteur Vérifié
Rating: 3 out of 5
I waited a long time for the stock to be replenished but I finally received my mini mx, I am generally happy because it works really well, it is beautiful but I had a few surprises upon receiving it, my clutch lever didn't hold because the threads were disintegrating (I put longer screws with bolts and it does the job) the cover was roughly cut with a grinder to fit my motorcycle (for a new product it's not great, so I finished it myself), I received a handlebar foam but without the cover for it, my throttle has a notch as if there was a burr left. Apart from these little problems, it's great, the motorcycle works really well and I had a lot of fun in the forest, I can't wait to ride in the coming days.
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Acheteur Vérifié
Rating: 3 out of 5
Too much time to receive my motorcycle, and I still haven't received my famous VIP card.
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Rating: 3 out of 5
The site itself is fine but long wait for reception
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Rating: 3 out of 5
Very good motorcycle, of very good quality and very pretty. A few small drawbacks to note, such as no assembly guide to assemble the motorcycle. For people who don't know much about mechanics, they will have to turn to professionals. Otherwise, delivery was perfect, the motorcycle very well protected, etc...
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Acheteur Vérifié
Rating: 4 out of 5
Relatively happy, a reasonable price for the kits and parts offered, fast delivery. However, I just want to point out poor packaging of the accelerator cable which damaged the sheath but did not prevent operation.
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Rating: 4 out of 5
sometimes not easy to find the right product on the first try but with a little patience, you can do it. thank you
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Rating: 1 out of 5
I ordered a brake caliper, it doesn't work, only 1 piston works, the other does not work for a new item, I am not satisfied and since I mounted it on my dirt bike, I could not get a refund.
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Response from MiniMX
Hello, our sales service has contacted you to provide you with an appropriate solution. Best regards, MiniMX
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Acheteur Vérifié
Rating: 4 out of 5
Serious service and quick handling, good team, satisfied with the speed of services, thanks to minimx
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Rating: 4 out of 5
easy to find your way around
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Acheteur Vérifié
Rating: 1 out of 5
Hello, it's not too great, I received the engine fine but the CDI does not work.
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Response from MiniMX
Hello, our sales service has contacted you to replace this defective part. Wishing you a good reception and good assembly. Best regards, MINIMX
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Rating: 4 out of 5
Very well-made site for computers, but for laptops, it's a bit complicated. You have to zoom in to read everything.
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Rating: 4 out of 5
Good presentation of products, correct price. We'll see in the long run, it's only been a week since we got the motorcycle for our daughter. Fast delivery, nothing to say.
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Rating: 4 out of 5
super nothing to say
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Acheteur Vérifié
Rating: 4 out of 5
Easy navigation, fast delivery, but errors in the bags of parts
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Acheteur Vérifié
Rating: 4 out of 5
Good
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Acheteur Vérifié
Rating: 4 out of 5
The site is good but some information needs to be reviewed, not clear enough about deliveries
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