Customer reviews of MiniMX

Missing part

Hello, I'm sorry, the deco kits I received are not complete, the rear brake pedal has the wrong axle even though I searched for a 300 s, and I still haven't received my blue Monster deco kit for the 300 s. I have spent over 6000 euros with you, I would like to resolve this issue for all my little problems, thank you.

Fast delivery but not the right screw at all, disappointed

Motorcycle not solid at all

The cylinder head gasket does not match the photo online and is therefore not mountable.

Delivery time quite long (especially from preparation)

not great

One part of the draisine I received is broken to fix the handlebars...

Total incompetence I ordered complete wheels in 14 17 that are supposed to be adaptable and they are not so I return the wheels for a smaller size 12 14 once the package arrives I receive the complete rim in 12 but the 2nd package is just a single tire in 12 so I call back and resend the order to finally receive the missing complete wheel in 14 except that this time I receive the rim in 14 without the mounted disc so not complete and the worst part is that it is warped I call back one more time except that they just send me the disc and a disc for a rim in 17 it’s really nonsense while the rim received is warped with photo proof this has been going on for weeks

Very long delivery

Good

I ordered a tank and I did not receive the arrival of fuel with it

I requested home delivery and I learn when I receive an email that my order is delivered. I call DPD who tells me that my order has arrived at a relay point. This is unacceptable poor communication.

Fortunately, I wasn't in a hurry, the order was sent after the given period.

I give 3 stars, above all the average because I was well advised on the phone. However, I had a delivery delay of 24 hours, although I chose the TNT 24h delivery option. I would have liked a solution like another delivery service. Second point, and not the least, I ordered a complete ignition and ignition screws but I did not receive the screws and I find that really unfortunate! Also, an error in the wiring connections and harness because two male plugs, had to redo the wiring.

The fork protections are not contractual

I asked the mini MX site by email to send me the reference of my chain so that I can change my dirt 125 chain they sent me a chain that is too long so I had to remove links not a good product a good seller

The service has been disastrous, from start to finish, starting with the delivery. Without anyone telling me why, my order stayed several days in 'standby' I don't know for what reason. When I call support, they tell me that the payment is blocked, and that they will call me back as soon as possible (the payment had gone through on my side, no issues on my end) They call me back 30/45 minutes later 'yes, your package was blocked at the payment level I don’t know why, we are sending your order today.' Well... very well, a mistake happens it’s not a big deal. The delivery is delayed (thanks to LaPoste...) To finish: once the package is received, the exhaust cartridge is broken in several places, on the outside and inside of the cartridge, let’s say it’s the delivery person’s fault, even though I doubt it since the package is very well protected, it rather gives the impression that the cartridge was dropped before being packed in the box. Finally, I looked a bit more closely at the cartridge, the baffle present in the cartridge is dirty, strangely greased, and seems very clearly already used, and is ABSOLUTELY not new. To finish, this is the second time I order from minimx, and the second time I am forced to leave a negative review…

I had to call customer service because the part was hard to find alone on the site with a rather unpleasant welcome, too bad. However, the part corresponds well to my request, thank you for that.

Purchase made on Saturday, September 14 before 2 PM order still not received at my home. Blocked in Paris since September 17 I was supposed to receive my package on September 19 the delivery time of 48h to 72h not respected by the seller when we call the shipper or logistics platform to get information and track our package they just pass the buck and do not know where the package is. I do not recommend this supplier. Carrier DB Schenker which is impossible to reach.

I have not received my order I am waiting for a response from minimx to know how they can resolve my problem

Hello. I have nothing to say about the parts I bought. However, 50 euros for shipping for a rear caliper, 2 swingarm bearings, and an axle I find that excessive. I have always ordered my parts and you are the only store that charges so much for shipping to the DOM-TOM. I paid more in shipping fees than the price of my purchases.. This is the second time I order here and the second time I haven't seen the color of the so-called gift.

Error in the description regarding the dimensions. Return request made by email, no response. I cannot contact customer service either. I find that regrettable.

I did not receive the correct sprocket.

To be reviewed on the packaging (poster) and the quality of a product. Otherwise, fast shipping.

Wiring completely to redo because not the right one, not even a jet to adjust, otherwise quite satisfied.

I am extremely disappointed I had to urgently buy an intake manifold for this weekend because the part does not match the packaging and the carburetor repair kit is actually not for a VM22 PZ26 this site is a scam plain and simple.

The wheel arrived flat..

Well, it's not very understandable but otherwise it's okay.

Hello, I am disappointed, this is the second order I place and I paid to receive it in 72 hours. I ordered on 04/09 and received it on 10/09, but apart from that, very good quality, I recommend.

Abandoned dpd really... otherwise I received my brake pads with colissimo lol.

Hello the cylinder head does not match with the old inclination gasket intake manifold reversed. When it says on the site to put it back together and it works I call that false advertising. Best regards

Motorcycle scratched everywhere, incomplete order no response from them.

They show us photos I order items without reading the description where it is written that certain parts are not included for me it’s just to attract buyers with the price, it’s not normal and moreover defective items I send an email 3 days still no response

Delivery quite long, 1 week.

I will mainly note the delivery time where we waited almost 2 months. I had to call to find out when. It would be good to inform your customers of the delay, given the price of the motorcycle, it can be worrying. Then they called me to tell me they finally have the motorcycles, except there is a problem! Ah! We don't have the right color and the deco kit you ordered! Can we put you another color? Well, do I have a choice? No! So okay, let's go for red. It can happen but at least make a commercial gesture! Then the delivery was perfect, no problem with the delivery person and the appointment. And then my partner opens it and the motorcycle is a bit damaged, there is a dent on a rear fairing and the chain cover, the box was perfect so the motorcycle must have fallen before being put in the box! And it’s not the box that could have done that! Already I sent an email to customer service to tell them and at least make a gesture and well I have not received a response from them. So how can I say that waiting 2 months and also damaged at the price of the motorcycle, I am a bit disappointed! Maybe we should also wait two months for customer service! I will still finish with a positive note, the motorcycle is very good and runs super well. Not too hard to assemble with two, just make sure to break it in. And these parts! So I’m waiting to see what they will do about the dents!

I ordered a 250 ERZ Monster edition 2024, what a surprise when I saw my order blocked because there was no more blue Monster deco kit... Why leave it in stock? To sell the normal 250cc? Certainly! As for the delivery, well I received my order in almost 2 weeks! Scheduled for a Monday between 9 am and 12 pm, it will finally be rescheduled for a Tuesday between 9 am and noon to finally be received at 4 pm... I forgot to pick up my gift at the order (sticker or poster) but I was not offered any gift despite the 2100 euros spent, what a shame! Other than that, the motorcycle runs well and thankfully... I am a bit disappointed with the lack of professionalism and loyalty towards the customer. I was supposed to order a helmet, but I will go elsewhere, it's a shame.

Order arrived late

Cannot access their account.

No news about my order I paid €11.90 and I received a refund of €5 I don’t even know why