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A
Rating: 3 out of 5
partially satisfied
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Customer reviews of MiniMX
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 27 545 published reviews
Summary of reviews
The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Reviews 1 and 3 stars
Reset filtersA
Rating: 3 out of 5
Small defect
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A
Rating: 1 out of 5
Very arrogant advisor who slightly treats customers like their buddies.
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Response from MiniMX
Hello :) I just explained to you that you received what you ordered and indeed the mudguard was not the right color in the photo on the site and so we took it back at our expense, I do not see how we were arrogant. Have a nice day, see you soon.
A
Rating: 3 out of 5
Satisfied, top team, very responsive, well done
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A
Rating: 1 out of 5
Very poor communication from customer service. I don't remember the name exactly but the interlocutor Vidal is lacking.
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Response from MiniMX
Hello, my colleague simply explained to you that it is illegal to modify an invoice. You just had to call us before placing your order and we would have found a solution as always. Have a nice day and see you soon :)
A
Rating: 1 out of 5
My package has disappeared.
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Response from MiniMX
Hello, https://www.laposte.fr/outils/suivre-vos-envois?code=6M20281539464 your package is arriving today, just check the tracking :) Have a nice day.
A
Rating: 3 out of 5
Very fast shipping but forgot to provide the wheel fixings, too bad
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Response from MiniMX
Hello :) it is not an oversight, it is only delivered like that as specified in the description. Have a good day
A
Rating: 3 out of 5
I was supposed to receive a sticker that was not included in the order, the skid plate is of very low quality... Disappointed.
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Response from MiniMX
Hello :) you did not select the gift, that is why you did not receive it, call us on your next order and we will add it without any problem. Have a good day
A
Rating: 1 out of 5
Minimx scammed me 11€ with Chronopost delivery that supposedly delivers the next day, but Minimx did not tell me that if my order exceeds 5kg, next-day delivery cannot be handled.
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Response from MiniMX
Hello :) it is not a matter of weight, we send motors of 20kg every day in express 24h delivery. Chronopost simply had a 24h delay on your delivery which is unfortunately not our responsibility. Everything left on time from our place. Have a nice day.
A
Rating: 1 out of 5
Good
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A
Rating: 1 out of 5
Parts too small do not fit on 250cc vertical engine 167fmm contrary to the description...
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Response from MiniMX
Hello :) you ordered a steering wheel for a Dirt Bike engine and not for a vertical motocross engine, it is not stated anywhere that it is compatible with your engine. https://www.minimx.fr/plateau-d-allumage-dirt-bike/13297-rotor-d-allumage-moteur-vertical-150250cc.html Here is the correct part as stated in the title ref:P1622
A
Rating: 3 out of 5
I ordered one size and received another size. No response to my request if my initial size was available!
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A
Rating: 1 out of 5
I only received half of my package, and no news on the status of the engine.
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A
Rating: 1 out of 5
Everything is perfect delivery, site except for the order error I ordered a classic start engine and received an engine with kick start.
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A
Rating: 3 out of 5
Very fast delivery. The only downside is that a bottle of oil, although well packaged, leaked in the package.
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Response from MiniMX
Hello, send us an email with a photo and we will do what is necessary :) the carriers are not very careful... have a good day
A
Rating: 1 out of 5
Most of the parts received do not correspond with my motorcycle or are defective, I will not order from your site again. Might as well order from Aliexpress.
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Response from MiniMX
Hello :) I do not see any email from you regarding this problem, we are listening if there is a problem and if you are not sure about compatibility, it is better to call us or write to us on the chat which is open every day from 9 am to 6 pm. I am waiting for your news. Have a nice day.
A
Rating: 1 out of 5
I asked for advice to replace a broken handle, it is the one that was recommended to me on the chat. I won't explain the grinder hits it took to do its job. 125 CRZ I am not looking to complain because I had to modify the part. But if you send me back, which model will it be? Free of course, that would ease the disappointment.
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Response from MiniMX
Hello :) if there is a problem, just contact us. Verified reviews are not customer service. We will call you right away.
A
Rating: 1 out of 5
Very disappointed the product ordered is not the one received.
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Response from MiniMX
Hello :) if the product you received does not correspond, just let us know and we will do what is necessary. Those are people and not robots who prepare the orders so it can happen and we generally ship within 24h. I am waiting for your news. Have a good evening.
A
Rating: 3 out of 5
I would have gladly given 5 stars for the ease of use of your site, as well as the friendliness of the people I spoke with. But paying for 3 wheels to receive 2, due to the poor work of your delivery provider and not being kept informed makes me feel like I am 'the fool of the joke....
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Response from MiniMX
Hello :) we have opened a dispute with the carrier, we are sorry for the inconvenience but we did indeed ship you 3 wheels as you ordered. We will get back to you as soon as the problem is resolved. Have a good day
A
Rating: 3 out of 5
Damaged control handle, defect on top
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A
Rating: 1 out of 5
Delivery refund
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A
Rating: 1 out of 5
For a first bad experience. Ordered a tire delivery with an inner tube normally. The tire was not the brand ordered and arrived but not the inner tube, finally leaves much to be desired - - - I don't know if I can recommend you...
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Response from MiniMX
Hello :) There was indeed an error in the product description, we apologize for that. We have received your email and we are taking the necessary steps :) Have a nice day
A
Rating: 3 out of 5
Front brake shoe broken and does not start
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Response from MiniMX
Hello :) you contacted the technician and your problem has been resolved. Have a good day :)
A
Rating: 1 out of 5
Poor quality, the valve broke twice.
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Response from MiniMX
Hello :) Vee Rubber is a recognized and completely reliable brand, if you keep tearing the valve off every time I think there is a mounting and tire pressure issue. I also recommend installing a gripster. Have a nice day
A
Rating: 3 out of 5
I received the cartridge but did not receive the accessories to fix it as shown in the photo
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A
Rating: 3 out of 5
Lack of transparency on prices. I waited for the famous Black Friday to order thinking I was getting a good deal. The following Monday the motorcycle I bought cost 200 euros less. With the promo code, I would have saved about 100 euros on the vehicle. So obviously disappointed. I was thinking of buying a helmet too, but I bought it elsewhere.
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A
Rating: 1 out of 5
The customer service....
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A
Rating: 3 out of 5
Smooth and practical site
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A
Rating: 1 out of 5
Always incomplete orders again this time the cap as a gift.. Well no I recommended I will not do it again with incompetent professionals
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Response from MiniMX
Hello :) I let you check your invoice but you did not select the cap as a gift, that's why you simply did not receive it. Have a nice day and see you soon :)
A
Rating: 3 out of 5
Very thin a failing article I expect an exchange
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A
Rating: 1 out of 5
I give 1 star because very bad first order never received I inform them I call the post office file a complaint send an email to minimix I limit harass them with phone calls they are arrogant with their customers no commercial gesture my order I only received it 1 month later a shame to avoid this unprofessional company
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Response from MiniMX
Hello :) your package was damaged by the Post and there are simply procedures we must follow and you did receive your order. We are sorry for the delay but the problem comes from the Post and not from us thank you for being measured in your comments and not saying that we are arrogant. All requests are handled and treated with the utmost care and we always do our best to satisfy our customers, I let you check the other comments... Have a nice day and see you soon
A
Rating: 3 out of 5
All the parts were perfect except the clutch cable repair kit I received an accelerator cable and I was supposed to have a gift that I did not get a disappointed eye
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A
Rating: 1 out of 5
Delivery the next day not held and no response from customer service
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Response from MiniMX
Hello :) The delivery was indeed delayed by 24 hours by Chronopost, which is therefore independent of our will and these are things that unfortunately happen. Your package was indeed made available the next day. Customer service always responds you just need to call us we are open all day because I do not see any email from you. Have a nice day and see you soon :)
A
Rating: 3 out of 5
Wrong color sent
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A
Rating: 1 out of 5
Order not delivered after 6 days
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Response from MiniMX
Hello your package is indeed delayed by the Post which is independent of our will as the shipping times were respected on our part. A procedure is underway to ensure the fastest delivery of your package. I invite you to contact the Post directly in addition to our action. Have a nice day
A
Rating: 3 out of 5
Fast order, but do not promise non-existent stickers upon delivery.
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A
Rating: 3 out of 5
Fast delivery as usual
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A
Rating: 1 out of 5
A part is broken
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Response from MiniMX
Hello :) if there is a problem with your order just call us, we are open all day continuously. I do not see any email from you. I am waiting for your news. Have a nice day
A
Rating: 1 out of 5
Very disappointed with the fairing poor quality
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A
Rating: 1 out of 5
Package not received or delivered to the wrong address?
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Response from MiniMX
Hello The post tracking indicates that your two packages were delivered to your mailbox on November 13. If there is a problem do not hesitate to call us. Have a nice day