The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
I had ordered a quick pull with cable and sheath, I received a different pull than the one ordered and the same for the sheath color.
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Response from MiniMX
Hello, we apologize if there was a problem, which cable did you want? And which cable did you receive, please?
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Acheteur Vérifié
Rating: 1 out of 5
I ordered a reinforced chain, so the quick link must also be reinforced. I mounted it, rode for an hour, and it broke. Really disappointed with the quality. What a shame.
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Response from MiniMX
Hello, we apologize for the inconvenience caused, but there is no defect on this product. Was the link correctly installed? Did you contact customer service for an exchange? Have a nice day :)
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Acheteur Vérifié
Rating: 1 out of 5
Lots of defects on the tiles I ordered in the deco kit, many pieces are missing. I don't want to leave a comment, I know you can do better. Thank you.
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Response from MiniMX
Hello, what is the exact problem because the kit you purchased is complete and corresponds to the ERZ models. We recently assembled one and there were no problems. I await your news. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
Very good site, good responsiveness for the order, I received my motorcycle in 6 days
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Acheteur Vérifié
Rating: 1 out of 5
Tire ordered, a pack of Kendal in 90 in stock, stock error, refund planned but not made, and sending low-quality vee rubler tires. I order the tires separately from the unavailable pack, I receive vee rubler tires instead of Kendal again. In the process of refund. The problem, the time lost.
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Response from MiniMX
Hello, we apologize for the inconvenience. We preferred to send you available tires without a response from you to our email so that the delay would not be extended. We apologize if this initiative did not suit you, do not hesitate to contact us for an exchange with customer service. See you soon on Mini MX! Have a nice day :)
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Acheteur Vérifié
Rating: 3 out of 5
Good discount on products but unfortunately I received my helmet with defects.. not too serious but annoying nonetheless.
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Acheteur Vérifié
Rating: 1 out of 5
I ordered a pull handle and an ignition plate. Broken handle + ignition plate that does not work. Avoid.
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Response from MiniMX
Hello, we are sorry if the ordered products do not suit you, however, I cannot find any trace of an email from you with customer service. We handle all requests and always do what is necessary to remedy the situation. Awaiting your news, have a nice day :)
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Acheteur Vérifié
Rating: 3 out of 5
Fast shipping but the item has already been used. And since the return is at my expense...
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Acheteur Vérifié
Rating: 3 out of 5
I received the complete wheel but the problem is that the rim was very damaged. Otherwise it's okay.
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Rating: 3 out of 5
The site is great, nothing to say, the customer service is great and responsive. However, during the assembly of the quad I had some surprises, while mounting the front cover on the handlebar axle I had to bend the mounting bracket so that the fairings do not rub and the same at the seat level. For a product at €600 on sale I find that a bit mediocre. Nothing justifies the additional €200 for the same type of quad on other sites. (ps: the gift product was not there but that's a detail)
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Response from MiniMX
Hello, we are sorry for these inconveniences, the customer service will get in touch with you so that we can discuss the problem and we will of course resend your gift. Have a nice day :)
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Acheteur Vérifié
Rating: 3 out of 5
part received does not match the photo on the site
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Response from MiniMX
Hello, what is the problem please?
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Acheteur Vérifié
Rating: 3 out of 5
I received a defective part, rear brake master cylinder, poor quality.
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Acheteur Vérifié
Rating: 1 out of 5
I paid for express delivery which is absolutely not the case and no commercial gesture from Mini MX. I find this completely unfair, even if it is not them who deliver. I pay for a service on their site, it is up to them to ensure that the announced and paid delivery time at the order is respected!!! No promo code, no credit note, absolutely no gesture from them!! It's shameful.
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Response from MiniMX
Hello, this order was placed on Tuesday evening at 10 PM, it was prepared on Wednesday morning and delivered to you on Thursday morning, so 24 hours. It is quite difficult to do better on our part. Hoping to see you very soon on our site :) Have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
I am not satisfied because on your site my package says in delivery, I wait 4 days and then I am told it has not yet been shipped.
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Response from MiniMX
Hello, indeed I see that there was a problem with your order and a shipping delay that is far too significant. We sincerely apologize and an advisor will get in touch with you to offer you a commercial gesture. Have a nice day and see you soon at Mini MX :)
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Acheteur Vérifié
Rating: 3 out of 5
Good site but a very big mistake on a cylinder head gasket, the chat bubble in the bottom left is not great, if you do anything else during a conversation, even just the phone, it turns off and you surely leave the conversation and cannot rejoin it, yet there is good responsiveness after a request to go through email one day between each response, so almost.
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Acheteur Vérifié
Rating: 1 out of 5
Broken part.
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Response from MiniMX
Hello, We apologize for this inconvenience, you can contact our customer service by email at [email protected] so that we can take the necessary steps.
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Acheteur Vérifié
Rating: 1 out of 5
Holes in the cardboard and the tire
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Response from MiniMX
Hello, We apologize for this inconvenience, if you have a hole in the tire you need to contact us by email at [email protected] so that we can replace it for you.
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Acheteur Vérifié
Rating: 3 out of 5
Products matching the search, except for the front brake lever which was too wide, but it does the job.... Received my order in 2 days, great. Thank you team.
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Acheteur Vérifié
Rating: 1 out of 5
Part said to be compatible but in the end it is not and return at my expense and shipping costs not refunded a nice scam
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Response from MiniMX
Hello, it seems that you have a YCF 50 from 2012, I think the brake pedal is not compatible due to the age of the motorcycle, indeed if I remember correctly the YCF 50 models had horizontal engines. I am sorry that you are disappointed, unfortunately we would have taken back the part for free in the case of an order error of course, but this is a matter of incompatibility due to the year of the motorcycle. We do not cover return shipping costs in such cases, and I am sure you can understand, we try our best to guide towards parts that seem compatible, it is always easier to guide towards the more recent models for which we have the latest technical sheets.... We understand that this is unpleasant and hope that you were able to find the part you needed despite everything. Best regards, Mini MX
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Acheteur Vérifié
Rating: 3 out of 5
It would be better to detail the description of the parts. When ordering a brake caliper, it was not mentioned that the brake pads were delivered with the caliper. There are not enough spare parts, such as wheel axles that go with the forks, or screws for the brake calipers or the attachment to body elements. Delivery times are good.
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Acheteur Vérifié
Rating: 3 out of 5
The line is adaptable, a cut is mandatory for a 125 sx, the silencer is really big. Otherwise nice and sounds nicer.
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Acheteur Vérifié
Rating: 3 out of 5
Correct
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Acheteur Vérifié
Rating: 3 out of 5
I returned the hose, it was not the right one and I have a problem with the CDI V2 reprogrammed.
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Response from MiniMX
Hello, Our customer service has satisfied you.
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Acheteur Vérifié
Rating: 1 out of 5
I ordered a 125 cc piston cylinder and ended up with a 140 cc cylinder and the package was damaged
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Response from MiniMX
Hello, If an error slipped into your order, you can contact us by email at [email protected] so that we can find a solution
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Acheteur Vérifié
Rating: 3 out of 5
First time on it, rear wheel inner tube that is flat while the complete wheel is 'new'.
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Response from MiniMX
Hello, Could you please send us an email so we can look at the problem [email protected] have a good day
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Acheteur Vérifié
Rating: 3 out of 5
I am on my 4th motorcycle ordered from you for a discount voucher of 27 euros, I find it very poorly placed on your part even though the motorcycles are of very good quality hoping to receive a good gesture from you.
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Response from MiniMX
Hello :) You should have many more loyalty points, could you contact customer service so we can look into it and remedy the situation. We await your call. Have a good day 09.72.39.05.37
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Acheteur Vérifié
Rating: 3 out of 5
Rather correct
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Acheteur Vérifié
Rating: 3 out of 5
Fast delivery, only problem I ordered a blue cable I received a black cable without being notified while the item is marked in stock on the site. Otherwise nothing to complain about.
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Acheteur Vérifié
Rating: 3 out of 5
It's a shame there aren't as many spare parts for all the machines sold, plastic kit, deco kit, air filter, oil filter, etc. I hope there will be more choices in the future.
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Acheteur Vérifié
Rating: 1 out of 5
Very poor communication from the site The item was available at the time of my order Parts never received after complaint The contact person named Killian (sales assistant) is not at all welcoming and does not represent your brand and image well I will not return to your site
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Response from MiniMX
Hello, After a lack of response from you to various contact attempts over a period of 13 days, we have decided to refund you for the unavailable part in order to simply ship the rest of your order. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
Joint not compliant with the description
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Response from MiniMX
Hello, we are sorry that this product does not meet your expectations. It is, however, a product that is successful and satisfies the majority of our customers. It also receives a very honorable rating on our site. Our sales team remains at your disposal at 09.72.39.05.37
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Acheteur Vérifié
Rating: 1 out of 5
Not a great new and defective part
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Response from MiniMX
Hello, We apologize for this inconvenience. Please check your email, our customer service will try to contact you to find a solution.
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Acheteur Vérifié
Rating: 1 out of 5
Hello I want to be refunded thank you best regards
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Response from MiniMX
Hello, for customer service please contact our customer service by email at [email protected] Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
The customer service is useless, does not answer calls, paid to return a package and the result is the package comes back to me, the moral of the story is I paid for nothing, and these people never respond!
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Response from MiniMX
Hello, Our customer service is available by phone at 09.72.39.05.37 and by email at [email protected] It seems that we have not received any email from you, our responses are generally quite quick (about 24 hours or less). We invite you to send an email to find a solution together to your problem.
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Acheteur Vérifié
Rating: 1 out of 5
The delivery was as usual perfect, however in the plastic kit ordered and received the parts are poorly adjusted!!
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Response from MiniMX
Hello, is it possible to have more details about the problem please? Do not hesitate to call us so we can discuss it Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
Product not compliant, ordered a complete rear rim with inner tube, tire, disc and crown and at the time of assembly I notice that it is warped because poorly spoked and no response following the email to minimx for this dispute
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Response from MiniMX
Hello, we are sorry that this product does not meet your expectations. It is, however, a product that is successful and satisfies the majority of our customers. It also receives a very honorable rating on our site. Our sales team remains at your disposal at 09.72.39.05.37 or by email at [email protected]
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Acheteur Vérifié
Rating: 3 out of 5
Good product but in terms of delivery they are not on time, I made an express order for the next day and I only received it 4 days later.
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Acheteur Vérifié
Rating: 1 out of 5
Average site, possible to improve especially to find choices
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Response from MiniMX
Hello, thank you for this relevant remark, we are working on it every day Have a nice day :)
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Acheteur Vérifié
Rating: 1 out of 5
Horrible customer service, I am forced to file a complaint for which I did not receive my order but where is the world going, it’s crazy it’s scary
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Response from MiniMX
Hello, the tracking indicates your package was delivered on Saturday, November 12, we also have no exchange with you in our emails, do not hesitate to contact us to clarify the situation Have a nice day :)
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Acheteur Vérifié
Rating: 1 out of 5
Package I liked received
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Response from MiniMX
Hello, GAMM VERT - ROUTE DE LORREZ LE BOCAGE - 77620 - EGREVILLE - FR your package is at this pickup point, the one you initially chose being unavailable. Chronopost has notified you. Don't hesitate to contact us for this kind of situation. Have a nice day :)
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