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Rating: 3 out of 5
No comment
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Customer reviews of MiniMX
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 27 546 published reviews
Summary of reviews
The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Reviews 1 and 3 stars
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Rating: 1 out of 5
No response following the purchase of a motorcycle.
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Response from MiniMX
Hello, You have been delivered your motorcycle, we are sorry if you did not receive the emails allowing you to track the package, perhaps an error slipped into your email address. Best regards, Mini Mx
A
Rating: 1 out of 5
I did not receive two poor screws for the flexible sleeve and for the second one I only received one hose clamp whereas you know that two are needed.
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Response from MiniMX
Hello, You can contact us by email if the ordered product is incomplete and/or defective. In the case of the ordered parts, it seems that you received the parts as they are sold by the manufacturer. Best regards, Mini Mx
A
Rating: 3 out of 5
I took the express delivery but it's not too express let's say because I ordered it 3 days ago and I haven't received it yet
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Rating: 1 out of 5
They refused that I pay in installments even though I have the money and it says we can pay in 4 installments, anyway it's useless I ordered elsewhere, too bad
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Response from MiniMX
Hello, Unfortunately, the banking organization Oney handles the payment in installments, they are the only decision-makers when it comes to the acceptance or refusal of financing. Best regards, Mini Mx
A
Rating: 3 out of 5
Very poor quality in terms of hardware, they tightened it like who knows what, damaged threading, the finishes are not great otherwise it can go, it's still a dirt bike
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Rating: 1 out of 5
I received the rim in a disgusting state, the bearings don't even turn, full of tokens, disappointed, the spokes are forced, the paint is poorly done
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Response from MiniMX
Hello, we are sorry that this product does not meet your expectations. It is, however, a product that is successful and satisfies the majority of our customers. It also receives a very honorable rating on our site. If the product does not meet your expectations, you can return it; the link is available at the bottom of the page in the RETURN CONDITIONS section. Our sales team remains at your disposal at 09.72.39.05.37
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Rating: 1 out of 5
Package arrived late
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Rating: 1 out of 5
Mikuni carburetor arrived defective, idle jet broken
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Response from MiniMX
Hello, We invite you to contact our customer service to find a solution at [email protected] Best regards, Mini Mx
A
Rating: 3 out of 5
Package still hasn't arrived, delivery was supposed to be in 24-48 hours and I've been waiting for a week. Thank you
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Rating: 3 out of 5
Very good interlocutors, really responsive. However, I'm disappointed to have to return goods before even receiving the order.
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A
Rating: 1 out of 5
I received my package too long after
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Response from MiniMX
Hello, You placed the order on Friday 08/04/2022, deliveries are made on business days, so delivery was scheduled for Monday 11/04/2022. On Monday 11/04, the carrier indicated: Delivery postponed by 24h Reason: Recipient closed or not accepting deliveries on Monday. The package was delivered the next day; our site and the carrier cannot be held responsible if the relay point is not open or refuses delivery. Best regards, Mini Mx
A
Rating: 3 out of 5
The engine arrived with a leak
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A
Rating: 1 out of 5
Useless, I did not receive the correct part, sent several messages, no news
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Response from MiniMX
Hello, According to the order number you provided, the concerned order has been canceled. Moreover, you did not contact us about this issue. Best regards, Mini Mx
A
Rating: 3 out of 5
Hello, Package well received, well packaged, fast. A bit disappointed because the hole drilling for the master cylinder fixation is very poorly done, really messed up because there is no more material at the bottom of the hole
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A
Rating: 3 out of 5
Everything is perfect except for the delivery, if we put express delivery we should wait at least 5 days before receiving it while we pay to receive it the next day or within 48 hours
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A
Rating: 1 out of 5
Customer service is useless, they do not consider that a master cylinder is a guaranteed part, they advise a replacement part, it does not fit, the screw spacing is not correct, their response is that I should redrill to be able to fix it
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A
Rating: 3 out of 5
Rather correct but a small error on one of the casings of the lot which had a green casing while all the others are black, regrettable. I think of the person who prepared the order and who didn't think it was strange... Had to return the casing in question, shipping costs at my expense and order a new black casing with more shipping costs. For a casing at 19€ which ends up costing me almost 40€. Really a shame
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Response from MiniMX
Hello, Our colleagues in preparation are subjected to control by scan on each item to avoid errors during package preparation, unfortunately they cannot apply this logic as it would slow down the entire logistics service, we are really sorry for the inconvenience and hope to offer you a simpler and more adapted return service for this type of inconvenience soon. Best regards, Mini MX
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Rating: 3 out of 5
Not great
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A
Rating: 3 out of 5
Easy order
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Rating: 3 out of 5
I received the items very quickly, however the engine I bought arrived in a box full of oil and all broken. The engine itself has a broken clutch and shows cracks on the clutch cover. First time I'm disappointed with Minimx otherwise the other items are great
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A
Rating: 1 out of 5
Disappointed, I did not receive my order.
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Response from MiniMX
Hello, According to your package tracking, you received your package on 10/03/2022. If this is not the case, we invite you to contact our customer service at [email protected] Best regards, Mini MX
A
Rating: 1 out of 5
Delivery dropped off, defective packaging, damaged adhesives
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Response from MiniMX
Hello, We apologize for these inconveniences. If this has not already been done, you can contact customer service to remedy the situation. Best regards, Mini Mx
A
Rating: 3 out of 5
I received everything but the fuel filter was broken otherwise the rest is good
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Rating: 3 out of 5
Good
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A
Rating: 3 out of 5
Everything was fine except that my engine smokes even though it's new
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Rating: 1 out of 5
Not satisfied, not reliable on the description and for distance purchase it's a shame knowing that return shipping costs are at the customer's expense!!!
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A
Rating: 3 out of 5
This is an order I wanted to cancel but it's impossible to cancel an order that has just been made
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A
Rating: 3 out of 5
Very fragile motorcycle (varetti 150), motorcycle broken down upon receipt because engine parts are broken and defective, let's not even talk about customer service, had to send long emails of dissatisfaction to hope to get the replacement of the defective parts. Motorcycle received with scratches and scuffs! And first outing the rim is bent. And of course the warranty on the cycle does not cover the rims! Absolutely avoid!!!!!!!! There are sites where customer service is much better managed.
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Rating: 3 out of 5
Tttt
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A
Rating: 1 out of 5
In the absence of the invoice for the electric scooter, I provided by email the model number, the serial number, and a photo of the manufacturer's plate on which your company name J2D was written as the importer. A link was sent to me to order a chain that turned out to be the wrong one upon receipt.
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Response from MiniMX
Hello, It seems that you never contacted us, our company is not named J2D, we do not import or sell electric scooters. It seems that the site you contacted misled you; however, we are not responsible for this misguided advice. We will accept a return to refund you. Best regards, Mini Mx
A
Rating: 1 out of 5
Very dissatisfied following the handling of my complaint.
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Response from MiniMX
Hello, We are sorry to see your dissatisfaction knowing that our services have positively responded to all your requests and in a courteous manner, the service even managed to get stickers covered by warranty from YCF. We could not have done more; however, we hope that our products will duly fulfill their functions and bring you satisfaction. Best regards, Mini Mx
A
Rating: 1 out of 5
STILL NOT MY ORDER WITH OVER €11 IN SHIPPING FEES FOR A 24H DELIVERY...
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A
Rating: 3 out of 5
Nice team but unsuitable products
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A
Rating: 1 out of 5
I did not receive my complete order, product description was incorrect and advice by phone was bad, the ignition does not fit with the original steering wheel. Very disappointed, I will not repeat the experience.
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Response from MiniMX
Hello, we are sorry that this product does not meet your expectations. It is, however, a product that is successful and satisfies the majority of our customers. It also receives a very honorable rating on our site. Our sales team remains at your disposal at 09.72.39.05.37
A
Rating: 3 out of 5
Addition of unnecessary items that they make you pay for each order made, there has always been a problem, I stop ordering from them
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Response from MiniMX
Hello, Did you encounter a problem with the content of your gift? Perhaps you are referring to the gift selected during your order, it is obviously not charged to you, the amount of the gift is also discounted at the bottom of the invoice. I invite you to check the details of your invoice. We remain at your disposal, Best regards, Mini MX
A
Rating: 1 out of 5
Received wrong part very disappointed
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Response from MiniMX
Hello, we are sorry that this product does not meet your expectations. However, it is a product that is successful and satisfies the majority of our customers. It also receives a very honorable rating on our site. Our sales team remains at your disposal at 09.72.39.05.37
A
Rating: 1 out of 5
Three orders on this site and three times disappointed... An engine that never started... Service response change the oil so it starts.... And after several phone calls I'm still waiting for a technician to call me for 3 years... Ordered a complete bike received with a punctured inner tube... And the last of my orders a lever kit of more than mediocre quality... This will really be my last order at minimx If I can give advice it's to quickly avoid this site unless you need nothing...
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Response from MiniMX
Hello, Please note that we have forwarded the information to the after-sales service who will call you as soon as possible. Your 125cc YX engine does not start, the problem may not be with the carburetor but with the connections Plate/CDI/Wiring (I am notifying the after-sales service). Regarding the punctured inner tube upon receipt, you need to report it to us if that's the case, it's quite rare because as you noted deliveries are made in strapped boxes on a pallet to avoid any shock during transport. Nevertheless, if this happens we will take the necessary steps quickly. Regarding the brake lever, it's a first price, we always offer a complete range from "1st price" to high-end. Opt for a mid-range lever a little more expensive or if you are looking for exemplary quality opt for PRO TAPER you will not be disappointed. I hope the after-sales service can help you quickly if you are still willing to continue dealing with our services. I wish you a good day and a good weekend and apologize for this mishap. Sincerely, Mini MX
A
Rating: 3 out of 5
Card subscribed to benefit from certain advantages, certain promotions including the possibility of being delivered quickly at home. On the day of delivery, I made myself available... I received a first message warning that I was going to be delivered, I am ready and watching the delivery person... 2nd message received a few minutes later (just 5 minutes) warning me that my package had been dropped off at the nearest pickup point due to my absence!! The delivery person simply did not want to make a detour, it's really shameful!!! I had requested an Express delivery (card benefits), I was present at my home and I had to drive 15-20 minutes to pick up my order!!
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Rating: 3 out of 5
Delivery service to be improved
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