The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
4 out of 5 damaged parts. Order received with items not intended for me and my decoration kit was not in my package, I do not recommend Mini Mx.
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Response from MiniMX
Hello, We apologize for this inconvenience. You contacted our customer service regarding the missing part. Our service responded as quickly as possible and sent the missing part as soon as possible. However, no parts were damaged according to your claims, and the extra parts you received were given to you for free. Unfortunately, we cannot do more. Best regards, the Mini Mx team.
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Acheteur Vérifié
Rating: 3 out of 5
Well-made site, not very intuitive in mobile version
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Rating: 3 out of 5
Easy navigation on the site, but item not designated as out of stock. Responsive service, but a bit stingy. Instead of an exchange for a slightly more expensive item, they exchange it for a cheaper item; speed of delivery.
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Rating: 1 out of 5
Disappointed with customer service. Machine damaged upon receipt, some parts are defective and no replacement, this is not normal.
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Response from MiniMX
Hello, We apologize for this inconvenience. Currently, the customer service is still trying to find a positive outcome with you so that you can be satisfied. Best regards, the Mini Mx team
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Acheteur Vérifié
Rating: 1 out of 5
Bad customer service
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Response from MiniMX
Hello, We apologize for this inconvenience. The customer service has reached out to you with a commercial gesture regarding the damaged part, however, the service cannot apply a promotion retroactively on a past order. Best regards, the Mini Mx team
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Rating: 3 out of 5
Good
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Rating: 3 out of 5
Fast delivery, compliant products. The return due to an error cost me 17 euros for a handlebar worth 70 euros, I would choose a brand with free returns in the future.
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Rating: 3 out of 5
Despite a delivery error, customer service was responsive and sent me the correct product the second time.
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Rating: 1 out of 5
Customer service very disappointing, no commercial gesture
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Response from MiniMX
Hello, We apologize for this inconvenience. The manufacturer does not guarantee steel rims and considers this type of breakage as a usage defect.
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Rating: 3 out of 5
Well delivered and very quickly
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Rating: 1 out of 5
I bought a helmet on 14/11/21 following the seller's size chart and based on my old helmet which is of the same brand and model, just the color changes. Once received, I noticed something was wrong, so I called customer service for the absurd exchange terms in 2021. Returns are at the customer's expense and the representative did not want to hear anything, no gesture!!! For a safety equipment... In short, for me, this site is not reliable.
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Response from MiniMX
Hello, We apologize for this inconvenience. What was wrong with the helmet? Returns in case of an order error are indeed at the customer's expense as indicated in our T&Cs. Any request for a commercial gesture must be made by email to [email protected]. Best regards, the Mini Mx team
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Acheteur Vérifié
Rating: 3 out of 5
Great except for the sky blue handlebar which was full of scratches. After about fifteen emails, I finally managed to get a refund. Otherwise, everything is fine and that doesn't mean I'm going to look elsewhere for my parts. Out of the 2 orders placed, only the handlebar caused a problem.
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Rating: 3 out of 5
Very good site
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Rating: 3 out of 5
Average, because 17-inch wheel instead of 14
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Response from MiniMX
Hello, We are sorry for this inconvenience, we are trying to find a positive solution to your problem in our email exchanges.
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Acheteur Vérifié
Rating: 1 out of 5
No deadlines respected for delivery. I paid extra to have it at home in 24 hours, I received it a week later at a relay point with my package unknown.
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Response from MiniMX
Hello, We apologize for this inconvenience, we only deliver on weekdays, you ordered on Friday the 12th with a delivery in 24h/48h depending on your region (as indicated on the site) your package was indeed delivered to a relay point after the driver did not show up at your home. TNT chose to leave your package at a relay point to avoid a return to the sender.
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Rating: 3 out of 5
The site is not too bad.
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Rating: 3 out of 5
Very good site except for the delivery date and the delivery
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Rating: 1 out of 5
Mediocre service quality and not at all commercial
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Response from MiniMX
Hello, We apologize for this inconvenience, please feel free to send us an email to find a positive solution. Best regards, the Mini Mx team
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Acheteur Vérifié
Rating: 1 out of 5
Order placed before 2 PM but not shipped that day... Disappointed because some parts do not fit the motorcycle.. It's just cheap stuff.
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Response from MiniMX
Hello, Your order was placed on 02/11/2021 just after a 3-day weekend due to the holiday, which caused a backlog of orders that our preparation teams did their best to process as quickly as possible. We apologize for this delay. If the parts do not fit, you can return them for a refund. You can contact our customer service for additional information when identifying the parts.
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Acheteur Vérifié
Rating: 3 out of 5
Somewhat satisfied
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Rating: 3 out of 5
Snelgas unfortunately arrived broken upon delivery...
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Rating: 1 out of 5
I ordered this handlebar, I did not receive the right one, it's been almost 15 days since I returned it and no refund
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Acheteur Vérifié
Rating: 1 out of 5
I do not recommend this site at all, beware of the plastic kit. I received mine, one side mounted super well without problems, without misalignments, the other side has a big misalignment. I contacted customer service who dared to tell me that it is not the right model, so why does one side fit well? Anyway, they told me to return them, obviously at my expense, so I keep them but I will not order from this site again and I do not recommend it at all.
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Response from MiniMX
Hello, The KLX110 plastic kits fit on the Pit bikes in KLX110, there are also BBR mounts. However, I think that given your machine (at least from the year 2008), I advise you to try to adapt. If that is not possible, then indeed I invite you to return the items for a refund. Best regards, Mini MX
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Acheteur Vérifié
Rating: 3 out of 5
1 damaged original product, 1 product not matching the photo.
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Acheteur Vérifié
Rating: 1 out of 5
The box was crushed, I paid 1200 euros for an engine, I am not happy for the price I paid
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Response from MiniMX
Hello, In this order, there is no engine, you ordered wipes, arm protection, and a sleeve. Please note that when leaving our warehouses, the boxes are new, we strive to ensure that the merchandise is in perfect condition for the carriers, unfortunately sometimes the packages suffer damage during transport and this is beyond our control, we apologize for that. We remain at your disposal if needed for any damage declaration. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Delivery ok, but disappointed with the product.
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Acheteur Vérifié
Rating: 1 out of 5
The part does not match the description and does not fit the motorcycle... yet it was marked compatible with...
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Response from MiniMX
Hello, What model of Pit Bike do you have? Best regards, Mini MX
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Acheteur Vérifié
Rating: 3 out of 5
Many items are out of stock
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Acheteur Vérifié
Rating: 1 out of 5
One good one with a hole
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Response from MiniMX
Hello, Have you contacted customer service so they can take the necessary steps? (It can happen that during assembly the chamber is pinched) Best regards, Mini MX
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Acheteur Vérifié
Rating: 3 out of 5
Good
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Acheteur Vérifié
Rating: 1 out of 5
Sprockets do not fit my Honda 125 cbf 2010
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Response from MiniMX
Hello, Indeed the parts we offer are for Dirt Bikes, Pit Bikes. In our descriptions, it is not indicated that this is compatible with HONDA 125 CBF. We invite you to contact a HONDA dealer. You can of course return your product via the return form located at the bottom of the page. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Shock absorber super soft, the spring must have play, no time to return it so too bad. This was my last order here
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Response from MiniMX
Hello, Sorry that this does not meet your expectations, this shock absorber is 850LBS (as indicated in the description), I recommend switching to 1000LBS which will offer you a harder shock absorber. Best regards, Mini MX
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Acheteur Vérifié
Rating: 3 out of 5
Responsive to answer you for ordering but the delivery disappointed me a lot
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Rating: 1 out of 5
Motorcycle arrived in the wrong color and damaged. Customer service is useless, no discussion possible, no product exchange. I keep my damaged motorcycle and not the right color.
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Rating: 3 out of 5
Good
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Rating: 3 out of 5
Received engine with a slight crack on the gray coating but overall it's very good
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Rating: 1 out of 5
Bad! I called you to ask what the reference was for the complete rear brake system for the MMX Drift 140cc 2022 and I received a system that is 'adaptable' but I had to disassemble the new system received to take back the old brake hose because yours is too short! (The original system is angled while yours is straight once mounted, hence the hose is too short!) A total mess!
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Acheteur Vérifié
Rating: 3 out of 5
Fast delivery, however when I assembled the motorcycle the fork was slightly scratched as well as the handlebar, and also the large gray hose coming out at the back of the engine was pierced
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Response from MiniMX
Hello, we are sorry for this inconvenience. We invite you to contact our sales team who is available from Monday to Friday from 9:00 AM to 6:00 PM.
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Acheteur Vérifié
Rating: 1 out of 5
A long story, I called MINIMX to inquire about the end of the promotion on the kayo 140cc, they told me on 07/10/2021 that the promotion would end the next day, so on 08/10/2021 I hurriedly made a payment in 4 installments. 5 days later the promotion had not disappeared, still on promotion, even cheaper by 100 euros. I consider this a lie from customer service and a scam, they want nothing to do with it!!! Small issue with the motorcycle, broken fairing, damaged oil radiator, not too much polluting welding, a shame not to control the machines during assembly.
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Response from MiniMX
Hello, We are truly sorry for this inconvenience. Please note that customer service and marketing are not directly linked and are not aware of upcoming events precisely to avoid putting them in a difficult position. The KAYO TT140 has a flash sale on 12/10/2021 at 00:00 (midnight) and ends as displayed on 15/10/2021 at 23:59. Your order was placed on 06/10/2021... We are forwarding your feedback on the damaged radiator during delivery to customer service. Have you already opened a case? We sincerely hope to respond quickly to your inconveniences and improve your customer experience. Best regards, Mini MX
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Acheteur Vérifié
Rating: 3 out of 5
Delivery was perfect but a few products need to be reviewed
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