The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
The overall services offered around your products are not up to the visibility you have on the internet, lack of information on the products and qualified personnel to answer technical questions, or a lack of involvement from them. However, the site is clear and the choice, despite stock shortages due to the health crisis, remains quite broad.
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Response from MiniMX
Hello, Thank you for your feedback and we strive to improve our product descriptions daily. Can you tell us which product(s) you lacked information on during your purchase? Some of our collaborators are technicians, do not hesitate to ask for technical service during your calls or through the pre-selection to be connected with the right person. We are doing everything we can to train our new collaborators so that they can quickly advise you on your purchases. Also, feel free to contact us by email or via the Q&A form to get a quality technical response. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Delivery of a new motorcycle, first test and the brake caliper breaks, front wheel warped, rear wheel paint chipped, you only offer a small voucher of course
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Response from MiniMX
Hello, The rims of Pit Bikes all have a slight warp, we work with FABA if you want a CNC rim. Regarding the rear wheel, a new rim costs around 39.9€ which is the value of your voucher (representing 5% of the value of the motorcycle). Our after-sales service has therefore credited you with the maximum new value in case you want to change your chipped rim. We recommend that you check the tension of your spokes before each outing during the first hours of break-in. We apologize for the inconvenience and remain at your complete disposal. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
My opinion is that when you pay 13€ more to receive your package the next day, but I only received my package a week later, how do you plan to refund me?
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Response from MiniMX
Hello, You can track the progress of your delivery via your MiniMx account's personal space by clicking on the tracking link. You ordered on Thursday 15/07 in the evening outside of our opening hours. Your order was therefore prepared on Friday morning 16/07 and was picked up the same day by the carrier. Deliveries are made on weekdays. You received your order on Monday 19/07 at 10:18, which is before 1 PM. You can also contact our customer service by phone or email for more information regarding delivery times. Best regards, MiniMx
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Acheteur Vérifié
Rating: 3 out of 5
Not very good
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Acheteur Vérifié
Rating: 1 out of 5
Navigation is really not great, very few parts offered for CRZ ERZ 250 and the few you have are either out of stock or do not correspond to the original. After-sales service gives the impression that they know nothing about mechanics and the parts offered. Delivery is acceptable as long as you receive what you ordered and paid for.
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Response from MiniMX
Hello, The availability of spare parts this year is very complicated. Very few deliveries and very little stock, we should receive spare parts for ERZ by the end of July from the CRZ supplier. Our colleagues at the call center are not all experts in mechanics, however, our workshop and our technical salespeople, if not reachable by phone, are also reachable by email. Regarding the compatibility of the parts and what you received: P0006 => The spacers for the ERZ must be the ERZ spacers (P1573/P1572), the indication is noted in the description and title of the product. P0012 => The axle, likewise, you took Pit Bike axles, you need to take the axle for ERZ. P1011 => The bearing is not a 6202-RS? Can you send me a photo of what you received? P1329 => The sizes are stamped on the original oil seal, the item is not indicated as ERZ in its description. The ERZ are new models, we are striving to bring in as many spare parts as possible to meet our customers' demands, we have not yet had the availability to bring in 100% of the parts for the model. We will create a category to better guide our customers towards ERZ parts, however, we invite you to carefully check the dimensions before ordering, if the parts are incompatible, you can return them via the return form at the bottom of the page, we will refund you. Sorry for not being able to meet your expectations, and we thank you for your comment and feedback that allows us to gather information and improve. Remaining at your disposal. Best regards, Mini MX
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Acheteur Vérifié
Rating: 3 out of 5
quite a few out of stock
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Acheteur Vérifié
Rating: 1 out of 5
The after-sales service is useless...
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Response from MiniMX
Hello, We have no email corresponding to your request. What is happening with the product received? Would you like to return it if it is not compatible? The form is available at the bottom of the page and you have 14 days after receipt to return your item, you will then be refunded. Best regards, Mini MX
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Acheteur Vérifié
Rating: 3 out of 5
Looking forward to the restock of spare parts
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Acheteur Vérifié
Rating: 3 out of 5
Looking forward to the restock of spare parts
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Acheteur Vérifié
Rating: 1 out of 5
Very disappointed because marked for YCF start in the ad and during assembly it gets stuck with the battery!!!
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Response from MiniMX
Hello, On which Pit Bike do you want to install it? You can return the items via the return form located at the bottom of the Mini MX website or on your customer account. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
0 points! Ordered a swingarm for 250€, received a bad part. They asked me to pay the return shipping costs when it was their mistake. I do not recommend this site, go to the competition that takes responsibility when they make mistakes in orders.
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Response from MiniMX
Hello, Did you open a customer service file with a photo of what you received? Is the YCF reference correct on the packaging? We apologize for the inconvenience and will check again tomorrow on what you received. (We have not received any email regarding this issue, I could not see what happened). Hoping to provide you with a favorable response as soon as possible. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
The delivery was delayed by several months, but the most annoying was the incompetence of customer service, no news from them, they did not inform us of the delay, we were therefore forced to chase them several times by phone, they were frankly unpleasant on the phone and even dared to respond "well, you can just cancel your order". And finally, the commitment to offer us 74€ in gift vouchers was not respected. It is pathetic to consider a customer so little. We will never renew our experience with this site.
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Response from MiniMX
Hello, We sincerely apologize for this endless wait that we unfortunately could not control, we have been transparent about the information we had. The current situation is global and unprecedented, we unfortunately only have delays that are not respected and pushed back at the last moment by maritime carriers. This explains the delay and lack of information. We were instructed to offer refunds to avoid holding our customers hostage if the delay no longer matched. Again, this situation is unprecedented and does not reflect our 10 years of experience. We wish to offer only real stock and pre-order dates as close to reality as possible. Regarding loyalty points, they are valid for 15 days after your order is in the delivery process. However, the order you placed and on which you are commenting is off-topic. Best regards, Mini MX
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Acheteur Vérifié
Rating: 3 out of 5
The site is well done, easy to search
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Acheteur Vérifié
Rating: 1 out of 5
I placed an order with them for two motorcycles for my children, package lost. I placed another order last week and again, package lost. How can you lose motorcycles, it's not a small package after all?
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Response from MiniMX
Hello, our customer service informed you by phone that our carrier needed additional documents, we sent them as soon as possible. We apologize for the inconvenience caused. We can assure you that your order was never lost, it was waiting on the transit dock of our carrier. However, I cannot find any tracking by email for your 2019 order that you are probably referring to. When you encounter an issue with your MiniMx order, we invite you to also contact us by email at [email protected], this allows us to keep track and provide you with the best follow-up year after year. Best regards, MiniMX
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Acheteur Vérifié
Rating: 1 out of 5
We ordered a motorcycle wheel, it arrived warped. Impossible to prove, fortunately I noticed it because it's dangerous.
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Acheteur Vérifié
Rating: 3 out of 5
Hello, top service, delivery on time, however I don't know if it was during delivery or leaving the depot, but the motorcycle had a dent on the exhaust
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Acheteur Vérifié
Rating: 3 out of 5
I was delivered without the foam plastic and the engine cover was cut to say that it is cut
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Acheteur Vérifié
Rating: 1 out of 5
I placed an order on June 23 on the site and as of today, we are July 7, 2021, I still have not received the motorcycle knowing that delivery is quite expensive and that the site specifies delivery in 24/72 hours, so I am very disappointed in this regard, especially my son. Knowing this, I would have waited for the sales. As a result, I contacted customer service who gave me a number to contact the delivery person, which turned out to be a wrong number, and to whom I asked for a commercial gesture for the wait of my package, they did not want to know anything, so disappointed with the delivery time and customer service.
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Response from MiniMX
Hello, it seems that the carrier tried to contact you to organize the delivery of your motorcycle, without a response from your side, the motorcycle remained on their transit dock near your home. You spoke with our customer service on the phone who assisted you in finalizing the delivery of your motorcycle. According to the carrier's tracking link available in your MiniMx personal space, the motorcycle arrived on June 24. If you need assistance in tracking your next order, do not hesitate to contact our customer service. Best regards, MiniMX
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Acheteur Vérifié
Rating: 1 out of 5
No customer service from start to finish. I left an email with customer service a month ago, no response. The motorcycle arrived damaged because it was poorly packaged. No parts available for the 250 crz. Fast54000 is just a dream seller when they say that spare parts are available. In short, not a serious brand at all. Move on, there are much more serious competitors. It's not possible to give zero stars, this site is not worth more...
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Acheteur Vérifié
Rating: 1 out of 5
Order delivered with a lot of delay
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Response from MiniMX
Hello, you can find all the tracking information for your order transparently in your personal space on our MiniMx website. According to your tracking, you ordered on Sunday the 25th and your package arrived at the relay point on the 29th, three days later (indeed, we do not prepare orders on Sundays). If you have any questions regarding your order, our customer service is at your disposal at 09.72.39.05.37. Best regards, MiniMx
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Acheteur Vérifié
Rating: 1 out of 5
Customer service is not up to par, avoid....
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Response from MiniMX
Hello, I see that according to your email exchanges with our customer service, they are assisting you at every step of the search for your breakdown. We have sent you an electrical harness, we wish you a good installation and do not hesitate to return to our customer support if the breakdown persists. Best regards, MiniMx
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Acheteur Vérifié
Rating: 1 out of 5
I want to return the dirt bike despite the 14-day withdrawal period, we return at our expense and a deduction on the price paid, what a shame, go to another site for your purchases.
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Acheteur Vérifié
Rating: 1 out of 5
We just received the motorcycle ordered for my 8-year-old son's birthday, unfortunately, he could not try it because it does not work.
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Response from MiniMX
Hello, have you contacted customer service so they can help you resolve your problem? Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Package received damaged and spoiled
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Response from MiniMX
Hello, when you receive a damaged package, we strongly encourage you to make a reservation with the delivery person upon receipt of your package. You should contact our sales team by email ([email protected]). Remember to attach photos of your package (the condition of the package before opening, the contents, and the delivery note). Best regards, MINIMX
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Acheteur Vérifié
Rating: 1 out of 5
Pay for a 24/48 delivery to receive it a week later...
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Response from MiniMX
Hello, you selected the COLISSIMO carrier which is the home delivery service within a timeframe of 48h/72h. 24h deliveries are ensured by TNT or CHRONOPOST. You ordered on Tuesday, June 22 at 5:00 PM, your package was prepared and shipped the next day at 12:19 PM, that is, Wednesday, June 23 without delay. It was delivered (according to the colissimo tracking) on Friday, June 25, within the 48-hour working timeframe. If you wanted to be delivered the next day, opt for TNT or CHRONOPOST which would have delivered to you on Thursday before 1 PM. We hope, however, that the receipt and the products meet your expectations and remain at your disposal. Best regards, Mini MX
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Acheteur Vérifié
Rating: 3 out of 5
I waited a long time for the stock to be replenished but I finally received my mini mx, I am generally happy because it works really well, it is beautiful but I had a few surprises upon receiving it, my clutch lever didn't hold because the threads were disintegrating (I put longer screws with bolts and it does the job) the cover was roughly cut with a grinder to fit my motorcycle (for a new product it's not great, so I finished it myself), I received a handlebar foam but without the cover for it, my throttle has a notch as if there was a burr left. Apart from these little problems, it's great, the motorcycle works really well and I had a lot of fun in the forest, I can't wait to ride in the coming days.
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Acheteur Vérifié
Rating: 3 out of 5
Too much time to receive my motorcycle, and I still haven't received my famous VIP card.
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Acheteur Vérifié
Rating: 3 out of 5
The site itself is fine but long wait for reception
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Acheteur Vérifié
Rating: 3 out of 5
Very good motorcycle, of very good quality and very pretty. A few small drawbacks to note, such as no assembly guide to assemble the motorcycle. For people who don't know much about mechanics, they will have to turn to professionals. Otherwise, delivery was perfect, the motorcycle very well protected, etc...
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Acheteur Vérifié
Rating: 1 out of 5
I ordered a brake caliper, it doesn't work, only 1 piston works, the other does not work for a new item, I am not satisfied and since I mounted it on my dirt bike, I could not get a refund.
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Response from MiniMX
Hello, our sales service has contacted you to provide you with an appropriate solution. Best regards, MiniMX
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Acheteur Vérifié
Rating: 1 out of 5
Hello, it's not too great, I received the engine fine but the CDI does not work.
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Response from MiniMX
Hello, our sales service has contacted you to replace this defective part. Wishing you a good reception and good assembly. Best regards, MINIMX
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Acheteur Vérifié
Rating: 3 out of 5
I paid 11 euros for delivery to be delivered within 24 hours, I received my package 3 days later... good service nonetheless
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Acheteur Vérifié
Rating: 3 out of 5
Compliant with the order, disastrous deliveries and without competence, package received damaged and with three days in between (yet everything was supposed to arrive at the same time, extra paid for quick reception), customer service is quite nice trying to sort things out, but for me, as seen with the company's salespeople, the delivery service is the continuity, the image and the seriousness of the company. Also, the goodies (small gift to choose offered by the site) do not arrive, obviously it never arrives, well yes! To me.... what bad luck! I don't think I will reorder from this site, unless I have a real delivery service... (my comment is objective and factual.)
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Acheteur Vérifié
Rating: 3 out of 5
It's expensive compared to what it's worth, under the paint you can see that it's rusty, it's not great, I'm disappointed
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Acheteur Vérifié
Rating: 3 out of 5
Good
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Acheteur Vérifié
Rating: 1 out of 5
do not reply to me
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Response from MiniMX
Hello, we cannot find any contact request with your email address. Have you tried to contact us via [email protected]? Or by phone at 09.72.39.05.37. Best regards, MiniMX
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Acheteur Vérifié
Rating: 1 out of 5
Bad
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Response from MiniMX
Hello, have you thought about contacting our sales service at 09.72.39.05.37 to discuss your order? Best regards, MiniMX
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Acheteur Vérifié
Rating: 3 out of 5
Too bad there are a lot of spare parts out of stock
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Acheteur Vérifié
Rating: 1 out of 5
Fast delivery, thank you
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Response from MiniMX
Hello, indeed we make it a point to send your orders as quickly as possible, from preparation to shipping. If you are satisfied with our services, I invite you to change the rating you gave us. Best regards, MINIMX
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Acheteur Vérifié
Rating: 3 out of 5
I placed an order that I received on time but I didn't get the offer sticker as stated in my order
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