Customer reviews of MiniMX

Plastic kit sold as complete and finally arrives without a rear fender, so yes it was marked but all the way at the bottom of the description, do we have to read that far when we know what we need...

They do not want to give a return slip, not very commercial

Good, fairly quick delivery, I appreciate it

Apart from the fact that at the time of the order the site was not up to date and that I ended up ordering a motorcycle that was out of stock (so 1 month to receive my motorcycle) quite happy with the customer service that responds quickly and the motorcycle is great I recommend! Make sure it is in stock! If not for this month of waiting 5* without hesitation

Big delivery problem due to a mistake on their part. The customer service looks down on you and does not want to hear anything. I managed to find my package after 10 days of searching. I asked customer service to pass me their manager, no way. The manager contacted me only after a threat of filing a complaint. I do not recommend this site due to very poor customer service.

Feedback on my first purchase at MiniMx that I would now advise against! Motorcycle ordered on 26/04 and finally received on 17/06... To keep it simple, I will skip the details of these two months... I am not very satisfied with the delays not respected, whether it is the supply on their part (no stock and replenishment delays not respected twice...) and then the carrier for delivery (7 days when I paid for delivery in 48/72h max...) As many already know, after several emails and calls, you quickly realize that the customer/commercial service is deplorable and shows blatant bad faith... Of course, no apologies or commercial gesture, not even a little sticker for the kid who has been waiting for two months for his birthday, disappointment after disappointment... Fortunately, the motorcycle arrived in one piece! Decoration kit poorly placed and instructions not corresponding to the motorcycle, but nothing serious actually. For your information, the unpleasant Mr. you have on the phone named ALEXANDRE SARDINA is none other than the manager of Minimx... Yes, it is the boss who answers the phone and the salespeople who handle complaints... And even he can never do anything... It feels like a big website, but in fact, it is a small company of about ten people managed by a young guy who seems to be doing a bit of everything... Ste ksr racing / voltagreen / minimx. I understand the health problems that extend delays for everyone. But the minimum is to be commercial, good faith, and courteous, which has not been the case... In short, this is my first and last purchase with them, FLEE!! And find another site if you want to avoid problems, especially for a big purchase, but be careful, many sites seem to be partners with minimx!

Delivery supposedly within 24h 48h when I was delivered a week later, the photos are misleading, the parts I received are not the same as on the site, I will not order from them again

Gas tank broken a bit disappointed

This worries me, I still have not received my order

Very fast delivery well packaged except for the carbon silencer which should be carbon and just wrapped in bubble wrap with a scratch on it

Received on time, but deco kit damaged and wheel front warped.

Paid delivery that does not respect the contract in 48h! Quality of the plastics disappointing.

2 months of waiting to receive my dirt bike, on the site it's a misunderstanding, no email to know why there is a delay, the tracking is not up to date, forced to send messages to customer service twice a week to know when it arrives, the delivery was postponed by 1 month when it was supposed to arrive at the end of April beginning of May, I only received it on June 11. A lot of delay but the dirt bike works perfectly, very good quality

Several products missing. The brands do not match what I ordered.

Missing several products. The brands do not match what I ordered

Item sold individually while it works in pairs and is shown by 2 on the site... very expensive therefore for a simple 12mm spacer

Package supposedly dropped off at a relay point, still nothing at this time! I do not recommend this site

Hello everyone! For my part, there is not enough description for the parts (the dimensions are sometimes contradicted, for example on the search page to find a part among all the others there is a dimension marked in the title and when you go to the part description when you click on the part link the dimension is different! So problem upon receipt of the part. It's not easy to explain sorry if you didn't understand what I meant but otherwise the deliveries are top-notch!

very well-stocked and interesting site but does not take responsibility when there is the slightest problem with an order I was very happy until now but I am very disappointed, no customer service

I filed a complaint for the defective silencer: its tip melted in less than 2 hours of use. I still have not received a response from minimx

I paid for delivery at 8€ gold delivered in 24 48H on a Wednesday and I received it 8 days later otherwise nothing to say about my product

Delivery within the deadlines given the current situation.

The product was ordered 2 times and returned 2 times refunded 1 time for now several calls several emails finally a waste of time thank you...........

Unhappy with the preparation time of the order I called the service to tell me computer problem okay no problem that can happen but the least you can do is make a small commercial gesture

Hello, some parts like the fuel hose are of average quality..I did not get a response for my broken accelerator cable after 5h20 of use..not very normal for a new machine.,and very poor customer follow-up on your part..

2 weeks to receive my order and in the end 3 problems on 1 single order

Sorry usually mini mx ensures this I received the front broken and still no response or refund from you so not very satisfied

Very long delivery and product arrives not compliant with the original order

Lack of products that accompany the engine (190daytona FE 5-speed electric starter no electrical harness offered)

Very good

Nothing to say

I ordered this item two weeks ago and still nothing received

I did not receive my free sticker

very poor tracking of the package, moreover when we ask where the package is, I get a quick response once giving me an indication of where to find it myself. But since then I sent an email and no more response. the package is marked delivered when it is not

one of the ordered parts did not correspond to what I had ordered delivered with two days delay otherwise very good site

Good

Good quality

A big zero

when I placed the order all the parts were available after 4 days still no shipment of my package, two phone calls to resolve the problem. once I received the package the parts were not correct did not match my order. called customer service again, twice on the phone they did not care about my problem or totally ignored it!!! I had to send an email to resolve the problem which is still ongoing.

Site to avoid, good if only one non-fragile part to order and even.....