The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Hello, As you may have seen with our customer service, the transport company organized a return to the supplier for no reason. You also discussed with them the resending of a new order directly to your home, but this time with another carrier. We therefore do not quite understand the purpose of your message while knowing that you are perfectly aware of the situation and the process in place? Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 3 out of 5
Navigation on the site is simple, contact with customer service is quite easy (they replied to my email within the day), the big downside is the carrier (here for me Schenker) no news from them since the order was sent (invalid tracking). You should better change carriers for large future deliveries (many negative reviews about this one). You will lose many customers because of this.
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Acheteur Vérifié
Rating: 3 out of 5
Order well received just missing the spark plug c7hsa so I had to buy a spark plug on the order I made just after so I paid for the spark plug twice
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Acheteur Vérifié
Rating: 3 out of 5
The carrier GLS is a problem.
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Acheteur Vérifié
Rating: 3 out of 5
The deadlines were respected, the package well packaged, the only downside is that there is no fixing collar with the silencer, too bad....
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Acheteur Vérifié
Rating: 3 out of 5
Delivery time of 72h respected. Ordered products received in good condition. Points to improve: more detailed description on the website: 1) for the rear wheel axle: no information on the length of the axle and the length of the ordered axle is 20 mm longer than that of the original axle. 2) for the aluminum chain tensioners: width 2 mm smaller than that of the original part. Hence the necessity to 'DIY' more than expected...
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Acheteur Vérifié
Rating: 1 out of 5
I already ordered a pair of gloves, they never arrived or I requested delivery, so returned to the supplier from which I still have not received a refund for already two months. I ordered a pair for 35 euros and the gloves received do not match the photo on the site. I sent emails with photos; my gloves have no design inside as shown in your photos, and it seems that the material is not the same, lighter. Here I am a seller, so I know a bit.
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Response from MiniMX
Hello, You purchased O'Neal gloves that come directly from them. If you wish, you can contact them, and you will see that we are one of their distributors. You have indeed received the O'Neal Mayhem Crank gloves. Regarding your previous pair of gloves, what is the order number? Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
I am a small customer, for a few years, 15 days ago, by my fault, I made a mistake in the size of an air filter costing 9.90 euros. I had to return it, order a new one along with other parts. I took the liberty of asking for a discount by phone, and the response from the lady was: 'Sir, no way, you need to read the general sales conditions carefully...'!! Congratulations on this hyper-commercial response... the bike shop was able to respond much more commercially to my requests. To whom it may concern, goodbye!!
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Response from MiniMX
Hello, We accept returns of products that do not suit you for a refund. We offer free shipping for purchases over 39 euros; these are our commercial conditions. We could not offer you more for your order knowing that you have already benefited from a 6 euro discount on each pair of grips and a 3 euro discount on your air filter. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 3 out of 5
For the help by message, some people are too hasty and for the commercial gesture to see! !!!!!!!!!!!!
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Acheteur Vérifié
Rating: 1 out of 5
I am really disappointed; this company has changed a lot. We ask for information, and we are told to call a premium number for nothing, and then they make no gestures even though it is them who made the mistake, and I am still waiting for a response to my email.
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Response from MiniMX
Hello, You wanted additional information about your delivery. We gave you the carrier's number. We strive to respond as quickly as possible to all our emails within the scheduled hours for this purpose. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Half of the package.
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Acheteur Vérifié
Rating: 3 out of 5
Good
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Acheteur Vérifié
Rating: 1 out of 5
The inner tube received had 3 holes, and moreover, it was not the right brand or model.
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Acheteur Vérifié
Rating: 3 out of 5
Fast delivery but items are often damaged at mini MX, too bad.
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Acheteur Vérifié
Rating: 1 out of 5
A week to prepare 10 items outside the deadline; I will no longer order any parts. Moreover, be careful because the technical sheets are not correct; there are plenty of other examples to give, but it's too long to explain; I would waste my time saying that you really shouldn't order anything on this site.
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Response from MiniMX
Hello, Our teams are doing their best to process orders as quickly as possible during this difficult epidemic period when our staff is unfortunately not complete. Our suppliers are also experiencing delivery delays for the same reasons. I am sure you can understand this. Best regards, Mini MX Best regards,
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Acheteur Vérifié
Rating: 3 out of 5
Fast and impeccable delivery but not quite what I ordered in colors and brand...
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Acheteur Vérifié
Rating: 1 out of 5
I ordered a cover and starter for a mini quad; the reference apparently corresponded to my Apollo mini quad. However, it does not fit!
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Acheteur Vérifié
Rating: 1 out of 5
Defective order.
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Acheteur Vérifié
Rating: 1 out of 5
I am not satisfied with the purchase I made because the delay was extremely long. I requested the cancellation of my order; I was asked to wait, and when I asked again to cancel the order, I was told that the order would be shipped the next day and that a small gift would be included, but that never arrived with the package. So no, I am not satisfied with my purchases on this site.
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Response from MiniMX
Hello, Our teams are doing their best to process orders as quickly as possible during this difficult epidemic period when our staff is unfortunately not complete. Our suppliers are also experiencing delivery delays for the same reasons. I am sure you can understand this. Best regards, Mini MX Best regards,
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Acheteur Vérifié
Rating: 3 out of 5
I would like that when I place an order, the items are well packaged. I received my brake kit not even wrapped, filled with brake oil, etc., not organized, the glasses box torn a bit disappointed for an order over 200€ a minimum would be welcome especially since I ordered a poster and received it torn very disappointed
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Acheteur Vérifié
Rating: 1 out of 5
3 weeks to receive my order only to find out that the key switch I bought does not work because the wires were not connected correctly according to the original color code; the result is a match that is useless.
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Acheteur Vérifié
Rating: 1 out of 5
Several orders placed, 1 part out of 2 is compatible. Purchase of a Mikuni 26 carburetor repair kit, yet all identical, 1/3 of the parts are compatible, just Chinese stuff.
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Acheteur Vérifié
Rating: 1 out of 5
Very disappointed upon the arrival of my order; the shock absorber was missing. (Difference in weight between the departure 2.85kg and the arrival 0.400g, but that doesn't shock the post office) Mini MX's proposal was a credit of 40 euros when the shock absorber is worth 60 euros. Waiting to be contacted again by the post office.
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Acheteur Vérifié
Rating: 1 out of 5
Very disappointed with my order. This is the first time I order from you. I placed my order on 15/04. As I write this message, it is 28/04, and I still haven't received anything. I paid quite dearly (1/3 of my order) for a fast delivery service in 48 to 72 hours because I urgently needed parts!
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Acheteur Vérifié
Rating: 1 out of 5
Very disappointed still haven't received my order!!!
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Acheteur Vérifié
Rating: 3 out of 5
Delivery on time
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Acheteur Vérifié
Rating: 3 out of 5
A product that was not available after the order was not communicated to me by email, just a refund via PayPal. I discovered this during the delivery which was long compared to the competition. Hence a waste of time to order the part on another site and a delay for the reassembly of my motorcycle. Lack of follow-up after the order....
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Acheteur Vérifié
Rating: 3 out of 5
Very good, simple and efficient navigation, only regret I ordered 2 minutes after spokes in 14 on minimx also order 1132628 and I had to pay a second shipping fee of 6.50€ for spokes worth about 2.50€, too bad the merchant does not realize more about the orders placed and at that moment makes a refund/credit or commercial gesture...
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Acheteur Vérifié
Rating: 3 out of 5
Took a 24h delivery that was not respected so expensive shipping costs because of the delivery time of a basic delivery
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Acheteur Vérifié
Rating: 3 out of 5
Correct
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Acheteur Vérifié
Rating: 3 out of 5
Engine very well received and well packaged
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Acheteur Vérifié
Rating: 1 out of 5
I did not receive the correct parts. Half of the order was not correct. The support insisted that I received what I ordered without trying to understand my problem. Quite disappointed and shocked by their response.
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Acheteur Vérifié
Rating: 3 out of 5
Kick too big
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Acheteur Vérifié
Rating: 3 out of 5
Site is good just my kick is not usable when I received it thank you for doing what is necessary
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Acheteur Vérifié
Rating: 1 out of 5
Very bad once again there is an error in the order I have to send it back at my own expense
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Response from MiniMX
Hello, Can you specify the reference of the product you received (reference YCF), as well as the length of the axle in question?
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Acheteur Vérifié
Rating: 1 out of 5
Bad customer service Incompetent staff
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Response from MiniMX
Hello, Can you share with us in more detail your bad experience. We apologize in advance, we will try to take note of it. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Delivery time not compliant
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Response from MiniMX
Hello, you will understand that at the moment delivery times are independent of our will. As a reminder, our country as well as the whole world is disrupted by COVID-19. Carriers are heavily impacted by the situation. This is obviously our case as well and we hope that the situation improves quickly. Best regards, Mini MX
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Acheteur Vérifié
Rating: 3 out of 5
Delivery within the deadline but not the correct caliper spacing. Nevertheless, received with some dents already while it should be new.
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Acheteur Vérifié
Rating: 3 out of 5
Mixed for the moment order placed more than a week ago, no news no package tracking. Waiting
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Acheteur Vérifié
Rating: 1 out of 5
I had made a request by email to group my order and only pay shipping costs once. So no commercial gesture was made.
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Response from MiniMX
Hello, You will understand that at the moment delivery times are independent of our will. As a reminder, our country as well as the whole world is disrupted by COVID-19. Carriers are heavily impacted by the situation. This is obviously our case as well and we hope that the situation improves quickly. Regarding the grouping of orders, we do not have the possibility to do that, the only solution would have been to cancel and for you to reorder. Best regards, Mini MX
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