The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Hello, We sincerely apologize for this abnormal delay, indeed the various social movements recently have greatly impacted the timelines with our carriers and have not easily ensured the proper delivery of your package. This situation is exceptional (at least we hope so) and we hope that everything will return to normal soon. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Great, I am answered with a 'universal' user manual which when I search for the 160cc model nothing is displayed, the names on the side are different for each model, so thank you for leaving this negative review on the minimx site.
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Response from MiniMX
Hello, We do not quite understand your problem. The user manual is universal for all types of Dirt Bikes. The startup is identical, the maintenance is identical, ... Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 3 out of 5
I did not receive any confirmation email or shipping notice for the package.
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Acheteur Vérifié
Rating: 3 out of 5
The delay was 24/48h but it came in 1 week.
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Acheteur Vérifié
Rating: 3 out of 5
NOT ENOUGH DETAIL ON THE PRODUCT WHICH LED TO AN ORDER ERROR ON THE PRODUCT.
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Acheteur Vérifié
Rating: 3 out of 5
the engine does not work anymore, very disappointed..
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Acheteur Vérifié
Rating: 1 out of 5
I am still waiting for a response from customer service regarding an oversight on your part in my order placed on 26/12/19 ...
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Response from MiniMX
Hello, The exhaust gasket was indeed included in your initial order, however, a new one has already been directly shipped to your home, you should receive it shortly. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 3 out of 5
Cart constantly deleted and a few minor issues. Otherwise good site, you can find almost everything you want and not too expensive.
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Acheteur Vérifié
Rating: 3 out of 5
The site is very complete and easy to use, I validate the site itself, the delivery service is always late, it is no longer useful to pay €10 for delivery if it is to receive it 4 days later and the parts are of average quality..
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Response from MiniMX
Hello, You ordered on 12/26 at 6 PM, our shipments are guaranteed until 2 PM, and we even try to ship all orders placed until 4 PM, however, pickups are made at 5 PM, you will understand that it is therefore impossible for us to ship your order placed at 6 PM, however it was sent without delay on 12/27 and according to TNT tracking delivered on 12/28/2019 at 12:05. Our entire team always does its best to prepare and ship all our orders and pays special attention to express TNT. Remaining at your complete disposal. We wish you a very happy new year. Best regards, Mini MX
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Acheteur Vérifié
Rating: 3 out of 5
Error on our address 2 days in a row, on the 3rd day we received it correctly.
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Acheteur Vérifié
Rating: 3 out of 5
My comment was not taken into account.
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Acheteur Vérifié
Rating: 3 out of 5
Nothing to say about the quality !! But there should be more explanation .. Delivery respected this is magnificent !
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Acheteur Vérifié
Rating: 1 out of 5
I am not at all pleased with your service. If the items you offer do not exist, please remove them from the catalog, thank you.
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Response from MiniMX
Hello, We do not quite understand your review? Our after-sales service asked you for clarifications, instead of sending what was requested, you did not respond. Our service is always at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 3 out of 5
missing deco kit for fork protection
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Acheteur Vérifié
Rating: 3 out of 5
had to follow up several times for a good
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Acheteur Vérifié
Rating: 3 out of 5
Delivery 1 week instead of 24 to 72h.
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Acheteur Vérifié
Rating: 3 out of 5
Fuel hose cut and front brake bleed not done
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Acheteur Vérifié
Rating: 3 out of 5
Master cylinder not compliant with the order.
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Acheteur Vérifié
Rating: 3 out of 5
No difference with the CDI box compared to the original one I have on my motorcycle
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Acheteur Vérifié
Rating: 3 out of 5
Problem with tire dimensions
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Acheteur Vérifié
Rating: 3 out of 5
Swingarm protection and chain roller not suitable for my two motorcycles, namely YCF 125 start and Orion 125. So it is not standard as advertised on the site.
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Acheteur Vérifié
Rating: 1 out of 5
VERY BADLY RECEIVED FOR DELIVERY, WAITING AT LEAST 3 WEEKS DESPITE THE AUTHORIZED PAYMENT
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Response from MiniMX
Hello, You chose to pay by bank transfer, your transfer arrived on 18/11/2019, you received your order on 22/11/2019, which is the time expected by GLS services to ensure your delivery. If you wanted to receive your delivery more quickly, you should have chosen direct payment by credit card or via PayPal. Your order would then have been shipped on the same day or the next day (if you ordered after 2 PM). Unfortunately, we are not responsible for the delays in transferring money from bank to bank, however, please be assured that when it finally arrives, your order is prepared and shipped as quickly as possible. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 3 out of 5
Meh because the prices are a bit excessive I find
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Acheteur Vérifié
Rating: 1 out of 5
The delivery is not too bad. Communication with them is impossible. They are always right (even when they are wrong). They claim compatibility of parts (even though we provide brand model and year of the dirt bike) when it is not the case. Honestly, I will not go back to them and prefer to go to competitors.
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Response from MiniMX
Hello, Thank you for your feedback, first of all, we apologize for this bad experience, the compatibility of parts is always indicative, it can happen that despite our knowledge they are not and we do our best to enhance our product sheets with sizes, measurements, additional information, the Pit Bike environment is full of sometimes obscure manufacturers who sometimes change their spare parts. Can you nevertheless indicate which parts posed a problem for you? Please note that returns are possible and a refund will be made upon receipt. In the case where an error on our part is confirmed, we will cover the return costs (and we always strive to act in good faith). Otherwise, it will indeed be at your expense. Remaining at your complete disposal. Best regards, Mini MX Customer Service
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Acheteur Vérifié
Rating: 3 out of 5
very good
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Acheteur Vérifié
Rating: 1 out of 5
I ordered a 26mm gray intake pipe as shown in the photo on the site, I received a black intake pipe.
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Response from MiniMX
Hello, We invite you to contact our customer service. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 3 out of 5
PRICE, FAST AND PERFECT DELIVERY. QUALITY JUSTIFIED BY THE PRICE, BUT THE NEW HANDLEBAR IS ALL DAMAGED AND THE DECAL KIT THE SEAT COVER WAS REPRESENTED BUT NOT IN THE KIT.
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Acheteur Vérifié
Rating: 3 out of 5
The first one was good but the second box poorly packed the parts at the bottom and the paper on top not very well protected otherwise the first one was perfect and fast
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Acheteur Vérifié
Rating: 1 out of 5
I will not order from this site again. In the description, it states that the item is compatible with your model and in reality, it is not at all. Of course, the return costs are at your expense, so it is not worth losing more money. Good to know, goodbye!
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Response from MiniMX
Hello, The lever you ordered is compatible with a rectangular master cylinder and only rectangular, as you can see in the product sheet. If needed, our technical service is available to help you determine your parts needs. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 3 out of 5
very efficient, they must work even on Sundays since ordered on Saturday around 8 PM on Monday at 8 AM it is impossible to cancel an order since it is supposedly prepared and it is not possible to go back on your order. Otherwise material ok
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Response from MiniMX
Hello, Our sales service is open from Monday to Friday from 10 AM to 7 PM and closed on Saturday and Sunday, in order to guarantee speed in our shipments we cannot cancel or modify when your order is prepared and in the shipping area. Indeed, Monday being an important day, the preparation of packages starts earlier and this is to ship all our orders on the same day and without delay. We understand this inconvenience and apologize for it, this process is solely for the purpose of ensuring shipping and delivery times. Best regards, Mini MX
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Acheteur Vérifié
Rating: 3 out of 5
The site is pleasant and well detailed
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Acheteur Vérifié
Rating: 1 out of 5
No response to my message, lousy service
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Response from MiniMX
Hello, Thank you for being courteous, and please check your inbox, you received a response on Monday to your message sent Friday evening. Sorry, customer service is closed on weekends. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 3 out of 5
Not all parts are available. I received parts that were not the right ones despite the order placed with a seller for advice. However, we still highlight the availability of the staff whether in-store or administrative commercial, the fluidity of the website and the wide choice. The delivery is impeccable.
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Acheteur Vérifié
Rating: 3 out of 5
Make better packaging...
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Acheteur Vérifié
Rating: 3 out of 5
Good site with choice
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Acheteur Vérifié
Rating: 3 out of 5
Good for the tire
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Acheteur Vérifié
Rating: 3 out of 5
Part in perfect condition, however, delivering a part that fits in an envelope and having it delivered in a box with shipping costs around 7€ I find that very limited! Otherwise part conforms to the description.
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Acheteur Vérifié
Rating: 3 out of 5
Product received damaged because a screw fell
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Acheteur Vérifié
Rating: 3 out of 5
Quite disappointed with the dirt bike as well as all the parts purchased because it remains cheap stuff, the screws are of pathetic quality. I specify that I bought several parts and consumables because it leaks everywhere, the screws strip one after the other. I do not recommend
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Acheteur Vérifié
Rating: 1 out of 5
I am following up on my last two orders. The products from the VShock brand were on sale until out of stock. First order: a shock absorber in 290mm (base price 149 euros, reduced to 89 euros). The shock absorber arrived with impacts on the spring and the base price (labeled) was at 129 euros including tax... (I also specify, received packaged in bubble wrap, no VShock box, nor any reference on the shock absorber). Second order: Adjustable fork 730 mm. Packaging upon receipt was perfect. But same as the fork damaged, impacts on the tubes and fork caps were largely damaged. Prices displayed on the site before reduction: 299 euros, price after reduction: 199 euros. On the bubble packaging, the original displayed price is 279 euros... Conclusion: on two orders placed for promotional products (promotion still ongoing on 15.10.2019), the products arrived damaged (but packaging intact...). The original prices do not seem to correspond to the actual including tax prices of the products. Refund almost immediate after return. I will not order again on minimx.fr
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