The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Package very very damaged and did not receive the entirety of the package
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Response from MiniMX
Hello, What is happening with your package? We want to clarify that all our packages leave our warehouses in perfect condition, on a pallet. We remain at your disposal. Best regards, The MiniMX team
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Rating: 3 out of 5
Well in accordance with my order, however shipping costs are high for my taste.
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Rating: 3 out of 5
Good site
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Rating: 1 out of 5
Customer service is very attentive.
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Response from MiniMX
Hello, As you may have seen with our customer service, we do not have the possibility to send you a return label outside mainland France. You also saw it with our customer service, the costs incurred to return your order will be fully refunded, so why tell us that it costs you more? We remain at your disposal. Best regards, The MiniMX team
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Rating: 1 out of 5
After 20 days of delay without being notified, and the wheels of all the bikes warped, I think I will go my own way. Never recommend this site, because I have real doubts about the competence of the customer service.
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Response from MiniMX
Hello, All CRZ customers have been informed of the deadlines given by the manufacturer. All Dirt Bike wheels have a warp, to solve the problem, you need to tighten the spokes and have good tire pressure, as explained in the user manual. We remain at your disposal. Best regards, The MiniMX team
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Rating: 3 out of 5
Hello, I received the 140yx engine with a racing camshaft, it was quite good, but the delivery was incomplete, the kick and the selector are missing..
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Rating: 1 out of 5
Delivery deadlines not respected, see the emails!!! And no tracking. No appointment taken by the carrier. Fortunately, we were at home.
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Response from MiniMX
Hello, The delivery times are guaranteed for mainland France. Since you want to be delivered in Belgium, the delivery times are slightly longer because it is the carriers from your country who take over. However, the carriers must make an appointment with you, this is an option we pay for to ensure greater delivery comfort for our customers. We will forward your information directly to our carrier. Best regards, The MiniMX team
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Rating: 3 out of 5
The box arrived damaged
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Rating: 1 out of 5
I did not receive my entire order and very poor packaging, I received my fuel tap broken..
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Response from MiniMX
Hello, Have you contacted our after-sales service? We remain at your disposal. Best regards, The MiniMX team
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Rating: 1 out of 5
I ordered a 940mm clutch cable and received a 900mm cable. I also ordered a yellow vent cap and received an orange one.
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Response from MiniMX
Hello, Dirt bike cables are standard. Sometimes measured from the sheath, sometimes overall, if it does not fit on your bike, it is because your routing is not correct, as once again it is standard. Best regards, The MiniMX team
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Rating: 3 out of 5
Good site but poor management, they are making me struggle for two small things, it feels like the site is going to go bankrupt just for two suspensions that are already paid for!!!!
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Rating: 3 out of 5
Correct
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Rating: 3 out of 5
Good reception, good quality product
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Rating: 3 out of 5
I placed an order with the references of my motorcycle, the result was an incorrect order upon arrival
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Rating: 3 out of 5
Not detailed enough
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Rating: 1 out of 5
YOU LEAVE A MESSAGE BUT IT IS NOT READ BY THE SERVICE. GREAT!!! THANK YOU MINIMX
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Response from MiniMX
Hello, The messages are intended for the carriers, absolutely not to modify an order you have placed or if you made a mistake. If you wish to make a last-minute change, if it is still possible (order not shipped), our customer service is at your disposal at 0972390537, and will do everything possible to proceed with the change you want. Best regards, The MiniMX team
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Rating: 3 out of 5
Brand. Items in stock when they are not.
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Rating: 1 out of 5
The only thing I am satisfied with is the customer service woman who handled my problem with great professionalism
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Response from MiniMX
Hello, Indeed our customer service is here to help you answer your questions or resolve your problems. We are happy to know that the necessary has been done. Best regards, the MiniMX team
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Rating: 1 out of 5
The delivery was delayed even though I paid an extra €11!! Then the carburetor is leaking so this is the last time I order from you
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Response from MiniMX
Hello, We are sorry that you had to endure an inconvenience. Regarding the delivery, I confirm that the package left our warehouses on 15/06 (the day of your order) on time for express delivery. Given your tracking, it seems there was a sorting error at the TNT center which explains this delay. Once your order is in the hands of the carrier, they are responsible for its proper delivery. In case of a problem, we invite you to contact our customer service who will take the necessary steps. Regarding your carburetor, where does the leak come from? We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
Very bad site, I strongly advise against it, delivery after 10 days, motorcycle received in red when it was supposed to be black, hard to start, advisors who are useless, very dissatisfied with the site
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Response from MiniMX
Hello, When you buy a dirt bike, regardless of the brand, adjustments such as carburetor or valve adjustments are required. I invite you again to consult our tutorial to help you better (YouTube channel), and our technical service remains at your disposal to assist you. However, some mechanical knowledge is essential in Pit bikes, just as it is for Quads, Pocket bikes, or Moto Cross. Regarding the motorcycle, they are delivered with their original deco kit and with (apart) you have the various elements to install to decorate the motorcycle according to the finish you have chosen. We do this because many customers are happy to be able to get hands-on with the motorcycle and its original deco and fairing just in case, and thus install the different deco elements once they have mastered the Dirt bike. We remain at your disposal. Best regards, The MiniMX team
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Rating: 1 out of 5
Mediocre after-sales service, if you have a problem with a part or a motorcycle you can always run because the after-sales service does not take our issues seriously. In the end, they blame the manufacturers while they are the ones who take the money, it's pathetic. I advise against this site, because if you have a problem, they send you running. My motorcycle that I took for 2000 euros is poorly adjusted, starts very badly, they clearly told me that even if it is guaranteed for 1 month, it is at my expense because it arrives in a box, so BE CAREFUL.
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Response from MiniMX
Hello, Your motorcycle is covered by the manufacturer directly under warranty. Our after-sales service is doing its best to ensure that your coverage is as quick as possible. Our after-sales service has contacted you several times by phone and informed you about the progress of your coverage. YCF has committed to send you a tank and indeed it has been shipped and received. Regarding the adjustment, indeed carburetor adjustments are very common in Pit Bikes and regular. I invite you again to consult our tutorial to help you better (YouTube channel), and our technical service remains at your disposal to assist you. However, some mechanical knowledge is essential in Pit bikes, just as it is for Quads, Pocket bikes, or Moto Cross. We understand your inconvenience, however, your comment concerns a previous order. Remaining at your disposal at 0972390537. Best regards, Mini MX
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Rating: 3 out of 5
The site is fine in itself but the delivery boxes are reported when we receive them... luckily for me I didn't lose any parts but I don't recommend Chronopost for delivery
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Rating: 3 out of 5
Nothing to report for the site
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Rating: 3 out of 5
Sent the wrong part, so it is useless to me, service needs to be reviewed.
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Rating: 3 out of 5
Average.. I received everything but I had a few surprises..
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Rating: 3 out of 5
More or less correct
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Rating: 3 out of 5
The box is of poor quality, I received it completely torn open, there were 3 openings, but the main thing is that all the contents were there
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Rating: 3 out of 5
It's okay
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Rating: 1 out of 5
Order placed on 03.06.2018, Motorcycle out of stock, replaced and delivered by a cheaper model with a kit (same price so no gesture). Motorcycle delivered 11 DAYS later and still not the right model. Still no gesture and for
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Response from MiniMX
Hello, We are very surprised by your message because no, you did not receive a cheaper motorcycle, they are at the same price. You did receive the motorcycle in the desired color, except that it is in 12/14 and not in 14/17 but as you agreed with the sales service, the 14/17 wheels will be shipped to you shortly. You will therefore have two complete sets of wheels that you can use at your convenience. You took several days to get back to us after our proposal which delayed the delivery because without your agreement, we could not ship you a motorcycle. Best regards, The MiniMX team
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Rating: 3 out of 5
Good
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Rating: 3 out of 5
Good site, too bad the customer service is not up to par
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Rating: 3 out of 5
Good site, nice brand, but they have issues with parts, they should check their items better before selling them.
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Rating: 3 out of 5
The site is perfect but on the delivery side, useless, I had requested to be delivered by colissimo next to my home, in the end I was delivered by TNT and on the other side of Toulouse, 1 hour to pick up my package instead of 5 minutes and on top of that I had to pay the shipping fees... A joke... But well, it was probably a mistake and it happens because I have already ordered on their site and everything was perfect
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Rating: 3 out of 5
Not enough stickers especially for 200 euros, too bad
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Rating: 3 out of 5
Top-notch
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Rating: 3 out of 5
Very good site
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Rating: 3 out of 5
Display error on the site
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Rating: 1 out of 5
The silent blocks were not the ones I ordered, and the fuel filter was missing from the package... not great for a first order.
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Response from MiniMX
Hello, Is it not the right diameter that you received? Best regards, The MiniMX team
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Rating: 3 out of 5
Quite good
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Rating: 1 out of 5
incompetence and bad faith... some training for certain site managers would be necessary.
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Response from MiniMX
Hello, Our 17 exchanged emails unfortunately did not find a favorable outcome. The accuracy of the Pit Bike parts is not equal to that of a specialist in fasteners, I agree. The dimensions indicated are those of YCF and come from their catalog and the ordered and delivered reference is correct. We understand your dissatisfaction, and we have offered to return the part for a refund. Best regards, Mini MX
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