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J
Rating: 3 out of 5
Well received on time but the chain often skips as if there was a defect in the crown or something
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Customer reviews of MiniMX
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 27 545 published reviews
Summary of reviews
The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Reviews 1 and 3 stars
Reset filtersB
Rating: 3 out of 5
No because the exhaust pipe for my son's motorcycle is not the right one and there is no precision. I was told that the right one is out of stock and not indicated or mentioned on the site. Disappointed.
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A
Rating: 1 out of 5
Really not good quality after 10 hours of riding, many problems. For my son and me.
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L
Rating: 1 out of 5
I have never received my order
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S
Rating: 3 out of 5
The Pit bike arrived with scratches on various mechanical components and the stickers were all crooked and full of air bubbles
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B
Rating: 3 out of 5
I received the quad already the ungrateful disrespectful delivery man, I assemble the quad and I don't have enough washers for the front wheels, the finish makes you wonder if it wasn't a child who placed it crookedly, the air bubbles are everywhere to be direct the finish barely holds and to top it off a pool of gasoline in my garage because it has no fuel tap really disappointed
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L
Rating: 1 out of 5
Bad motorcycle then bad advice. Lack of product knowledge. And refuses to take responsibility for mistakes
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Response from MiniMX
Hello,
A mistake was made at the supplier during the shipment of the SURRONs, we apologize and will obviously take care of the return and reshipment of your motorcycle.
We have never refused to take responsibility for the error, and have always responded to your requests, unfortunately these are the latest models of SURRON and the handling has changed, we have asked SURRON directly and have not received a response to this day.
Best regards,
Mini MX
Best regards,
Mini MX
A mistake was made at the supplier during the shipment of the SURRONs, we apologize and will obviously take care of the return and reshipment of your motorcycle.
We have never refused to take responsibility for the error, and have always responded to your requests, unfortunately these are the latest models of SURRON and the handling has changed, we have asked SURRON directly and have not received a response to this day.
Best regards,
Mini MX
Best regards,
Mini MX
C
Rating: 1 out of 5
Part that does not fit I will return
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J
Rating: 1 out of 5
Not satisfied the motorcycles have a lot of problems
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C
Rating: 1 out of 5
This is not the right product
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H
Rating: 3 out of 5
Delivery times too long on everything in pre-order then disappointed customer service the chain of my quad derailed in less than 24 hours I contacted them that it was not normal then they sent me a video of a tutorial that is 10 years old and that the quad in question in the video has no link with the new quads of today they should improve the preparations of the quad before shipping and also the customer service aside from that the quad works very well sure no problem.
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J
Rating: 1 out of 5
Received all dented but nothing was done I asked for a gesture or something but nothing at 800€ the order
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S
Rating: 1 out of 5
Order arrived too late even though it was not specified on the site, moreover the order received was broken I am still waiting to see what to do even after I contacted you I have no response
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D
Rating: 1 out of 5
Suspensions that were supposed to be adjustable but are not adjustable The motorcycle when I accelerate it stutters and stalls very regularly Decal kit that comes off I do not recommend the product at all
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S
Rating: 3 out of 5
Very good overall except that the fuel tap was leaking
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F
Rating: 1 out of 5
The spark plug I ordered had nothing to do with my YCF 150 SP2 it was not the right one!!! Beware on this site
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Response from MiniMX
Hello,
If you have a YCF 150 SP2 you need to take the CR7HIX, the reference is usually indicated on your original spark plug.
Some older series are equipped with DR8EA but generally on YCF it is CR7HIX.
Do not hesitate to send an email or via chat we have technicians available who know the Pit Bike series perfectly since 2008.
Best regards,
Mini MX
If you have a YCF 150 SP2 you need to take the CR7HIX, the reference is usually indicated on your original spark plug.
Some older series are equipped with DR8EA but generally on YCF it is CR7HIX.
Do not hesitate to send an email or via chat we have technicians available who know the Pit Bike series perfectly since 2008.
Best regards,
Mini MX
F
Rating: 1 out of 5
Missing parts from my order
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L
Rating: 1 out of 5
So: 1: new carburetor that leaks! 2: wiring problem works once every two times!! 3: the engine cuts off at the slightest bump!!! 4: absence of manual and assembly!!!! 5: seat damaged 6: left ball joint adjustment missing
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O
Rating: 1 out of 5
The part has some impact
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C
Rating: 1 out of 5
Wrong information about a part from the seller, I therefore received the wrong part, and a return was possible but with the shipping costs at my expense…
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S
Rating: 3 out of 5
Hello package half open motorcycle lying on its side and I did not receive the gift sticker
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S
Rating: 3 out of 5
Following my order I sent a complaint to which I have not yet received a response. Overall very satisfied except for a stand that I cannot mount because it was poorly welded. It would be appreciated to note that it is sold with its spring and screw because I ended up buying those for nothing.
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D
Rating: 1 out of 5
Brand new engine and selector seal dead oil leaks through the seal fortunately I made a small outing and realized
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J
Rating: 1 out of 5
The part does not match the photo.
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V
Rating: 3 out of 5
Delivery ok but shipping and return costs are very high to the point that if the part does not fit, we prefer to keep it…
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S
Rating: 1 out of 5
2 orders received wrong item. Seen with customer service which is very incompetent.
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B
Rating: 3 out of 5
Satisfied
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M
Rating: 1 out of 5
Satisfied with the order. However, delivery too long via DPD
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Response from MiniMX
Hello Maxime,
Thank you for your feedback and we are glad that your order satisfied you. We fully understand your frustration regarding the delivery time via DPD. The average DPD delay is 24/48h, unfortunately it can happen that this delay is delayed, please believe that this is independent of our will.
We do our best to ensure preparation and shipping of our orders in less than 24h and we strive to maintain this level of quality.
We remain at your entire disposal and hope to see you again soon
Best regards,
The MiniMX team
Thank you for your feedback and we are glad that your order satisfied you. We fully understand your frustration regarding the delivery time via DPD. The average DPD delay is 24/48h, unfortunately it can happen that this delay is delayed, please believe that this is independent of our will.
We do our best to ensure preparation and shipping of our orders in less than 24h and we strive to maintain this level of quality.
We remain at your entire disposal and hope to see you again soon
Best regards,
The MiniMX team
K
Rating: 1 out of 5
Customer service not great Problem with new electric motorcycle chain that breaks no warranty
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T
Rating: 1 out of 5
I have already given my opinion and I am very disappointed. Best regards
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Response from MiniMX
Hello Thibaut,
Thank you for taking the time to share your experience, even if it does not meet your expectations. Your satisfaction is our priority, and we take your feedback very seriously. Can you give us more information regarding your dissatisfaction?
Best regards,
Mini MX
Best regards,
The MiniMX team
Thank you for taking the time to share your experience, even if it does not meet your expectations. Your satisfaction is our priority, and we take your feedback very seriously. Can you give us more information regarding your dissatisfaction?
Best regards,
Mini MX
Best regards,
The MiniMX team
S
Rating: 1 out of 5
Motorcycle that wouldn't start due to poor factory assembly. Additional garage fees not planned even though it was new.
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G
Rating: 3 out of 5
Good but wheel arrived flat
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H
Rating: 1 out of 5
Terrible! Vehicle broke down upon arrival, no support from customer service. Non-compliance with French laws as the vehicle is guaranteed for only 3 months instead of 2 years. In short, legal action underway
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M
Rating: 1 out of 5
Too many spare parts out of stock is unacceptable
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Response from MiniMX
Hello,
We are doing our best to restock spare parts in response to demand, we are facing a demand for parts related to other manufacturers who have no spare parts available, due to this phenomenon our parts originally intended for our motorcycles are being purchased for other brands, we ask you to believe that we are doing our utmost, do not hesitate to send us an email to be prioritized as an owner of a CRZ.
Best regards,
Mini MX
We are doing our best to restock spare parts in response to demand, we are facing a demand for parts related to other manufacturers who have no spare parts available, due to this phenomenon our parts originally intended for our motorcycles are being purchased for other brands, we ask you to believe that we are doing our utmost, do not hesitate to send us an email to be prioritized as an owner of a CRZ.
Best regards,
Mini MX
C
Rating: 3 out of 5
I give three stars because the installment payments do not work to buy a motorcycle
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Response from MiniMX
Hello Cedric,
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered difficulties with the installment payment option.
We have payment through ALMA, YOUNITED, and PAYPAL for installment payments, sometimes it happens that the card does not allow installment payment, please let us know what happened so we can report the anomaly to our partner.
Currently, the service is functioning well.
Best regards,
The MiniMX team
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered difficulties with the installment payment option.
We have payment through ALMA, YOUNITED, and PAYPAL for installment payments, sometimes it happens that the card does not allow installment payment, please let us know what happened so we can report the anomaly to our partner.
Currently, the service is functioning well.
Best regards,
The MiniMX team
B
Rating: 3 out of 5
The delivery was fast
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J
Rating: 3 out of 5
The wheel arrived in good condition the only problem is I rode for 3 hours and the inner tube has already gone flat I don't understand
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Response from MiniMX
Hello Julien, thank you for your feedback. We are glad to hear that the wheel arrived in good condition, but we are sorry to learn that the inner tube encountered a problem after such a short time.
To avoid quick punctures on certain terrains, it may be essential to install a wheel gripster opposite the valve of the inner tube to prevent punctures at the valve (tearing)
Best regards,
Mini MX
To avoid quick punctures on certain terrains, it may be essential to install a wheel gripster opposite the valve of the inner tube to prevent punctures at the valve (tearing)
Best regards,
Mini MX
T
Rating: 3 out of 5
The quality is top-notch however several problems the stickers are poorly stuck in some places of the fairing and I also paid 50€ for delivery to receive it in 48 hours but in the end, I received it in 1 week so not great but otherwise the motorcycle itself is very good perfect
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O
Rating: 1 out of 5
I let my son manage the orders he makes on your site for his motorcycle, keeping an eye on what he does so he can learn. He is 15 years old and this is his first experience with a motorcycle and the replacement of parts that goes with it. He is on his second order, the parts he receives do not match the necessary type. Despite numerous calls from him to understand which reference he should order, he has received no good advice from you. His motorcycle is at a standstill and he is desperate.
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Response from MiniMX
Hello, We are sincerely sorry to hear that your son has encountered difficulties with the compatibility of parts for his motorcycle, I observe however that the vehicle not coming from our range we can sometimes make mistakes as well. Your son ordered a fuse and a pair of levers (clutch and brake), regarding the levers I think the clutch must necessarily be compatible and possibly the brake which could be on a different master cylinder setup for that we would need you to send us a photo of the motorcycle to help him. As for the fuse what is your son's motorcycle model? because a fuse is quite basic so maybe you could check with the motorcycle dealer to obtain the detailed technical sheet? Best regards. The minimx.fr team
A
Rating: 1 out of 5
I received the rim with a lot of scratches even though it is new, not at all satisfied
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Response from MiniMX
Hello Anthonny,
We are sorry to hear that your rim arrived in this condition. Your satisfaction is our priority. We invite you to contact us directly so that we can resolve this issue as quickly as possible. Thank you for your understanding.
Best regards,
The MiniMX team
We are sorry to hear that your rim arrived in this condition. Your satisfaction is our priority. We invite you to contact us directly so that we can resolve this issue as quickly as possible. Thank you for your understanding.
Best regards,
The MiniMX team