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Rating: 3 out of 5
Not clear enough to use
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Customer reviews of MiniMX
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 27 545 published reviews
Summary of reviews
The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Reviews 1 and 3 stars
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Rating: 3 out of 5
Correct
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Rating: 3 out of 5
Not easy to use especially on smartphone
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Rating: 3 out of 5
Too bad your site does not work with my Samsung tablet. Otherwise good site in general.
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Rating: 3 out of 5
Small problem with my order that has still not been resolved disappointed
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Rating: 1 out of 5
Very disappointed with this order. I called before the order to ensure the compatibility of the parts with my dirt bike, and I received parts that do not match. Thank you for the return slip, but I will not pay shipping costs to return the parts. Great customer service at minimx.
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Response from MiniMX
Hello, Your model is from an old production; the only way for us to provide you with accurate information is to send us a photo before your purchase; otherwise, by phone, it is quite difficult for us to advise you without the brand and model name of your Pit Bike. I apologize again for the inconvenience and inform you again that we will take back all your items at your request. Best regards, Mini MX
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Rating: 3 out of 5
I am satisfied with the delivery time and the description of the item on the site! However, upon receipt of the package, more problems with the ordered parts!
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Rating: 1 out of 5
I am unhappy with your site; I wanted a carburetor bowl gasket that you do not have in stock; I clicked to be notified as soon as you have the product. The next day I receive a message saying that the product is in stock, so I order the gasket plus grips, and the next day I receive a message saying that the gasket is out of stock; it’s a shame; I will not order anything from you again and will never give you good publicity.
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Response from MiniMX
Hello, We apologize for the stock incident; several of you ordered this item at the same time. Our supplier has been out of stock for several months, and only 1 piece was delivered to us. We are trying to restock quickly from MIKUNI. We hope to offer you a commercial gesture during the restocking and apologize again for the inconvenience caused. Best regards, Mini MX
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Rating: 1 out of 5
I am not ready to recommend anything from you. Order placed on January 7. Two weeks later, I had to send you an email to find out where my order was. The person who replied to my email couldn't tell me what was going on... and as if by chance, a week later my order was finally shipped. Terrible, more than three weeks of waiting and not even a commercial gesture from you... I've never seen this before.
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Response from MiniMX
Hello, We sincerely apologize for the inconvenience regarding your order. Your order consists of an item for which it is difficult to offer a commercial gesture. To apologize for the inconvenience caused, we can offer you a commercial discount or cover the TNT shipping costs on your next order. Again, we apologize for the inconvenience. Best regards, Mini MX
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Rating: 1 out of 5
The new kick received on Saturday morning, assembled on Saturday evening at 11 PM, the little one kicked 20 times on Sunday at 2 PM and it broke...! Response: no warranty, everything is normal...???!!
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Response from MiniMX
Hello, The aluminum kicks are quite fragile, for cross use (repeated use) we recommend a reinforced kick such as the Reinforced ASR 13.3mm Kick (Small Diameter) ref: RK-ASR-13. The customer service has taken your request into account and will respond quickly to offer you a commercial gesture. Remaining at your disposal at 0972390537. Best regards, Mini MX
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Rating: 1 out of 5
Order placed on January 21, still not received as of today the 31st! With each complaint, I am told that I will be kept informed but I never receive a call back. For them, the package was lost by the Post Office while on the Colissimo site it has been awaiting pickup by the Post Office since the 22nd, so it was never picked up by the Post Office. I requested the sending of a new package, and I was asked to wait another 15 days, which will make a total of 3 weeks! Unacceptable! Very poor customer service!!!
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Response from MiniMX
Hello, Your package has been handed over to Colissimo as indicated on our Colissimo handover slip, however it has still not been scanned on the Colissimo platform, a complaint has been made and we are awaiting the return of the Colissimo investigation. We sincerely apologize for this inconvenience and are doing everything necessary to quickly obtain the declaration of loss from Colissimo in order to resend your package. Remaining at your disposal. Best regards, Mini MX
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Rating: 3 out of 5
Correct communication by phone, however no response by email. Following a stock problem not specified, the delivery was delayed. I asked for a small commercial gesture... but nothing.
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Rating: 3 out of 5
extremely long waiting time despite very good quality of the product. I recommend this site despite some inconveniences regarding the delivery time which is not respected. Best regards ....
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Rating: 3 out of 5
Fast
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Rating: 3 out of 5
Friendly team on the phone as well as at the warehouse keep it up site big on iPhone
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Rating: 3 out of 5
Shipping costs are too high
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Rating: 3 out of 5
the delivery was very long
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Response from MiniMX
Hello, We apologize for the delay but we were conducting year-end inventory from 23/12/2015 to 04/01/2016. This is now finished and our preparations are done daily. We remain at your disposal at 0972390537. Best regards, Mini MX
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Rating: 1 out of 5
Problem with my order, a completely absent customer service! Called 35 times in a row without any response from 5 PM to 7 PM, apparently they left for the weekend early! A very long response to the email!! I received my order 2 weeks later, and still no news about the defect in my order a week later! €350 worth of order and never ordering from them again!
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Response from MiniMX
Hello, We sincerely apologize for the delay but we were conducting year-end inventory during the period from 12/23/2015 to 01/04/2016. Indeed, we received a very large number of calls and emails which may have delayed our responses or our availability. What problem did you encounter regarding your products? Remaining at your disposal at 0972390537. Best regards, Mini MX
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Rating: 1 out of 5
very disappointed with my last order...
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Response from MiniMX
Hello, To improve our services, could you please provide us with more information about the problem you encountered? We had our year-end inventory which is now completed, this may have disrupted our preparations and our responsiveness, we sincerely apologize for this and remain at your disposal at 0972390537. Best regards, Mini MX
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Rating: 3 out of 5
Not enough choice
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Rating: 3 out of 5
This site is not bad, I started a lot of parts but I was disappointed by the clutch and brake lever pack as they do not fit the CRZ 125S
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Rating: 3 out of 5
I received my order 3 weeks later which is a lot and the output sprocket is not in the order
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Response from MiniMX
Hello, We apologize for the delay but we were conducting year-end inventory from 23/12/2015 to 04/01/2016. Indeed, we received a very large number of calls and emails which may have delayed our responses or our availability. We remain at your disposal at 0972390537. Best regards, Mini MX
A
Rating: 3 out of 5
Very disappointing order. The shipping date does not match what was announced. It is never the same contact person who does not introduce themselves on the phone. After receipt, you are on your own. They send a PDF that does not explain how to assemble the bike. When you call, they hide behind the manufacturer. They ask for photos to verify the assembly but do not call back. Technical responses vary depending on the contact person (oil change, carburetor change, assembly...) Fortunately, they are courteous otherwise it would be a disaster!
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Rating: 3 out of 5
Correct site, well met my expectations
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Rating: 1 out of 5
For a good review, it would already be necessary not to make mistakes on the order. I received a tire instead of a rim. Return paperwork done on my part but still haven't received my package. I hope not to receive a handlebar.
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Response from MiniMX
Hello, We sincerely apologize for this preparation error. We do our utmost to avoid any preparation errors. We remain at your complete disposal and sincerely apologize again. Best regards, Mini MX
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Rating: 1 out of 5
1/ Received the order this morning a week later, 48 or 72 hours!!!!! 2/ The carrier's tracking no longer exists for the good reason that it has been liquidated for over 6 MONTHS!!!! 3/ The phone number listed on the site never answers, yet on Monday, no callback despite my messages on the answering machine. 4/ I had left my port on the order form and no call, as for the product we will unpack this morning to check........
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Rating: 3 out of 5
I ORDERED A COLOR OF FAIRING BUT RECEIVED ANOTHER
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Rating: 3 out of 5
VERY GOOD SITE AND THE SELLERS ARE LISTENING IN CASE OF ORDER ERROR
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Rating: 1 out of 5
Order that took an eternity to arrive. Once it arrived, half of the order was missing.
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Rating: 1 out of 5
Did not receive the entire order and moreover without a manual in French!
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Response from MiniMX
Hello, The spare parts are delivered by Colissimo, the delivery times by Colissimo for Switzerland are 4-6 days. I will also send you the manual by email. Best regards, Mini MX
A
Rating: 3 out of 5
Fast shipping Products conform to their description However, be careful with products labeled racing but which can degrade your machine's performance
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Rating: 1 out of 5
I had an issue with my order and Mini MX did nothing to resolve the problem despite my calls and emails. Really a bunch of incompetent people. I really do not recommend.
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Response from MiniMX
Hello, I sincerely apologize for this oversight, and we are doing everything necessary to process your request as quickly as possible, indeed your request for footpeg axes has been forwarded to the workshop. During this holiday season, we are doing our utmost to respond as quickly as possible to all our requests. Do not hesitate to contact us at 0972390537. Best regards, Alex/Mini MX
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Rating: 3 out of 5
more detail or better target the categories.
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Rating: 1 out of 5
Good site but I have never been able to get my head gasket. Because the one provided with the gasket kit does not fit at all. And despite my complaint, to this day still nothing.
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Response from MiniMX
Hello, Unfortunately, for your engine we cannot detail the head gasket which seems to be different from the original YX kits, I invite you to contact a manufacturer so that they can guide you on the reference of the model. Best regards, Mini MX
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Rating: 1 out of 5
This is not the first time I order from Mini MX but this time I am really very disappointed because the products are of very poor quality, the connectors do not match and the jets probably have a manufacturing defect because you really have to force to fit them. Moreover, when Mini MX tells you in the 'Questions/Answers' section of a product that it is delivered with such a part or tool, it does not engage them in any way. How can you trust a site that is not honest with its customers? I also find it dishonest to charge the customer return fees (+ possible shipping fees) when the delivered products are defective. This is the last time I ordered from this site. Good luck to others.
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Response from MiniMX
Hello, The questions/answers cover all the questions asked, please check the dates of the questions asked, as suppliers can modify the components of their product, which we update with each product reception in the product description, we commit to this. On your ignition plate, the connectors are standard, however, the wire connections remain to be made (see electrical diagram in the product sheet tab) (wiring harness in pin or direct connector varies). Also be careful with the various existing rotors, normally you should not have to modify the placement of the sensor. If a product is found defective remotely, we cover the return and reshipment of the product. We can review your request again, do not hesitate to send us a photo at [email protected]. We sincerely apologize for the inconvenience and remain at your complete disposal at 0972390537. Best regards, Mini MX
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Rating: 3 out of 5
Big difficulties navigating up and down whether on Android or iOS. For the rest, keep it up, it's great. The chat and phone availability are top-notch.
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Rating: 3 out of 5
shipping delays too long, most online pit bike parts sites ship the same day and here it is not the case at all which is a shame so this is a service to be improved quickly.
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Rating: 3 out of 5
the packaging very poorly done resulted in a broken piece of plastic on the coil nothing serious but you can see that the packaging inside suffered during transport I think that if it had been well secured it would not have moved. Otherwise for the coil we do not have the reference for what the wires correspond to, too bad
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Rating: 3 out of 5
good value for money
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Rating: 1 out of 5
Very poor delivery, I placed my order on the 2nd and on the 11th still nothing. Very disappointed.
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Response from MiniMX
Hello, Your package has indeed been shipped, however there seems to be a problem with the delivery by Colissimo. We are doing everything necessary and a complaint has been opened with Colissimo to process your package as quickly as possible. Remaining at your disposal at 0972390537. Best regards, Mini MX