The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
I am disappointed to have received my package in duplicate as well as the invoice which has been paid twice and the difficulty in filling out a return merchandise slip on the site, moreover the shipping costs remain at my expense. Of course when I return to my profile in my orders, everything indicates that the product was ordered only once with only one invoice. Where does the error come from, who decided to double my order and invoice?
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Response from MiniMX
Hello Anthony,
After checking you indeed have two orders with two payments, do not hesitate to return it to us for a refund, we cover the return costs in case we make a mistake, unfortunately we cannot offer the return of packages....
If needed we invite you to contact our customer service directly so that we can do what is necessary if the deadline has passed.
Thank you for your understanding and trust.
Best regards,
The MiniMX team
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Chassang E.
Rating: 3 out of 5
Very good product nothing to say
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Theo D.
Rating: 3 out of 5
I broke my clutch lever again but for the rest it is not broken
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Jeremy N.
Rating: 1 out of 5
Very disappointed with the customer service. I bought a new fork from them (after several quite expensive orders). I received the fork damaged. After an email to customer service, I received a voucher of 5€. I wonder if this is a joke…
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Melanie M.
Rating: 1 out of 5
CRZ vehicle type electric motorcycle for children of poor quality. The nuts holding the handlebar clamps were missing. The shock absorber supports were not aligned and there is a misalignment between the electric motor output sprocket and the rear wheel crown.
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Anthony B.
Rating: 3 out of 5
Fairly correct but they need to review their product
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Aurelien L.
Rating: 3 out of 5
The site is good, nothing to say, but the delivery took more than a week and while assembling the bike, I realized that some parts were already scratched and damaged. I would have liked to have a small compensation, but the motorcycle is running, that's the main thing.
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Alexandre C.
Rating: 3 out of 5
Top navigation, unknown delivery
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Nelson R.
Rating: 1 out of 5
If you are not ready to accept criticism, do not ask for people's opinions.
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Response from MiniMX
Hello Nelson,
We obviously accept criticism and we thank you for taking the time to post a review, however we do not understand the essence of your comment, what criticism can you provide?
The purpose of leaving a review is to be aware of our customers' feedback in order to improve, you will understand that in some cases this is impossible, for example: Delivering on a public holiday is impossible for us.
Remaining fully aware that we must be open to criticism, I invite you to specify what point we could improve to better satisfy you.
Best regards,
Mini MX
Best regards,
The MiniMX team
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Quentin T.
Rating: 3 out of 5
Problem with some received parts
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Noemie C.
Rating: 1 out of 5
Hello and again if I could not give a star it would be better because I ordered a 125 motorcycle that was marked delivered except that on that day I did not receive it, no one came to my house so I would like to be refunded or find a solution please
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Response from MiniMX
Hello, After checking your order has indeed been shipped following your order on Saturday the 9th, on Monday the 11th of August without delay, have you reported the delivery problem to the sales service so they can contact Schenker? Please consider that August 15th being a holiday may have disrupted the delivery and shipment of your motorcycle, rest assured your order will be delivered and we will contact the carrier immediately to resolve the situation. We remind you that we remain at your complete disposal in such cases to expedite deliveries and assist you with the delivery. Thank you for your understanding. The minimx.fr team
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Djessy M.
Rating: 1 out of 5
I hit a rock and the front rim bent
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Stephane G.
Rating: 3 out of 5
The motorcycle works very well, easy to assemble, however, be careful with the accelerator cable that gets stuck when you turn the handlebars to the right... it becomes uncontrollable.. cut the zip tie holding the cable lower and put another one higher without tightening it. Otherwise, for now, it works and my 10-year-old son is delighted.. a bit too powerful for him though..
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Sidgey M.
Rating: 3 out of 5
Missing the fuel tap, yet the finishes need to be reviewed but the compatibility is good to buy if you have a compatible fuel tap
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Julian F.
Rating: 1 out of 5
Does not match the description at all
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Response from MiniMX
Hello, Can you tell us which motorcycle you have? Because this product is compatible only with CRZ ERZ 150/250cc models. Best regards. The minimx.fr team
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Jérôme B.
Rating: 1 out of 5
Very disappointed because the site indicates that this air filter sleeve is made for Apollo RXF 190 whereas this is not the case. No photo of the product on the site to confirm that it is the right part! So I do not recommend this site!!
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Response from MiniMX
Hello, We do not indicate anywhere that it is compatible with the Apollo RXF 190 brand. Moreover, I remind you that it is a YCF part, the second reason is that we do not work with Apollo and we do not have specific parts for their machines, I understand that you are looking for parts for the RXF which are difficult or even impossible to find but you cannot hold it against us. Not recommending us because we do not have compatible parts with a motorcycle and brand that we do not sell is quite severe. I am nonetheless sorry that this product is not compatible and hope you will find availability with the Apollo brand. Thank you for your understanding. The minimx.fr team
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Matthew M.
Rating: 1 out of 5
Engine gasket cut in two in the pouch never again plus it does not respond to my emails it puts banana
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Response from MiniMX
Hello, I apologize for the inconvenience but after checking we have responded to your emails sent on 07/08 at 13:27 and a response was provided to you at 3 PM. You are right in the gasket pouch, one gasket was cut among the 6 gaskets in the pouch, we therefore proposed a partial refund of the gasket or a resend of the gasket. Best regards. The minimx.fr team
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Inès E.
Rating: 3 out of 5
I waited a while to receive it, but minimx always answered my questions. I am just disappointed that there are no spare parts for the 150 xduro 2025 model sold by them.
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Luis Miguel M.
Rating: 1 out of 5
My order from July 14 has still not been delivered to me. Your customer service has not contacted me as promised. DPD France is not giving me any news either and the relay point has not received the delivery to this day, while DPD indicates that it is delivered…
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Mathys D.
Rating: 3 out of 5
Bad delivery
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Sevda S.
Rating: 1 out of 5
From the first use, the exhaust pipe broke (bad welding). My child cannot use his motorcycle. I request a full refund or coverage of the repair by the mechanic.
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Sylviot F.
Rating: 1 out of 5
We would like to give our opinion, but for now we have still not been delivered, we were supposed to be delivered on the 28th, it is the evening of the 29th and still nothing.
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Denis G.
Rating: 3 out of 5
Package still not delivered
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Tom C.
Rating: 3 out of 5
Packages received well, however, I did not receive the stored items that were supposed to be included in the order. Then I received the engine with the ignition connections broken, so I had to redo them. The package was supposed to arrive 48 hours after ordering, I received it a week later without any news about my order, I had to call to find out.
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Sofiano A.
Rating: 1 out of 5
Received damaged oil radiator, grilles and radiator fins bent and dented. And also €1600 of order and shipping costs at our expense, nothing at all, and again if you click on the Carbon cartridge you receive the gray, there is a small problem with the photo.
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Response from MiniMX
Hello, We are sincerely sorry to learn that your oil radiator arrived damaged and that you encountered problems with your order. After checking, we have not received any request regarding your issue, please do not hesitate to contact us so that we can react if you encounter a problem upon receipt. Regarding the cartridge, we will verify the reference. Best regards, The minimx.fr team
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Abdenabi J.
Rating: 1 out of 5
Charger, it doesn't work, I can't find your contact
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Sébastien P.
Rating: 3 out of 5
I still haven't received anything
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Marie B.
Rating: 3 out of 5
Stock not up to date, be careful and ask the people on the site if the motorcycle you want is really available! And for the delivery tracking, it's not great, I had to call the warehouse myself and the motorcycle had arrived without me knowing. But otherwise, I'm not disappointed with the motorcycle, it's good products.
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Patrick G.
Rating: 3 out of 5
Item conforms for the purchase of a Kayo 50 cm3 motorcycle.. The delay is a bit long, 1 month and a half. But when you know it, it doesn't bother you. The advisors are top-notch!! Always listening and trying to find a solution.. The only downside is that the motorcycle was delivered without a technical manual...
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Enzo L.
Rating: 3 out of 5
Fast delivery but parts of poor quality and I was already sent a rusted one with a defect
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Tauliaut L.
Rating: 1 out of 5
I should have received my order since last Saturday, today is Wednesday, the carrier reschedules my delivery every time....
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Response from MiniMX
Hello, Your order placed on 09/07 at 3 PM was shipped without delay on 10/07, I think the holiday is not unrelated, I observe that your package is in the process of being delivered today, thank you for contacting us if you encounter a problem again, we will contact DPD to open a claim. We remain at your complete disposal at 0972390537 for any information or if you encounter a problem :-) Best regards, The minimx.fr team
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Anthony Q.
Rating: 1 out of 5
And it's because I can't put 0. Customer service absent, the package was never delivered. No response from them despite reminders by email, a pity for an item over 200€. I hope to hear back before I have to share my misadventure on social media.. Too bad to have to get to that point
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Response from MiniMX
Hello, I cannot find any email regarding your delivery problem, our services are available at 0972390537 or by email from Monday to Friday from 9 AM to 6 PM. Your package left on 23/06 without delay, the delivery times are normally 24h/48h, if this is not the case, it is imperative to report it to us so that we can act quickly. Best regards, The minimx.fr team
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Pierre F.
Rating: 3 out of 5
Does not correspond to the order
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Jean Luc B.
Rating: 3 out of 5
I think there is a lack of communication following my incident, so I don't know if you sent me a new rim or not
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Jeremy L.
Rating: 3 out of 5
The parts were sent well but the parts are not the right ones, I will see the after-sales service
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Mickael M.
Rating: 3 out of 5
I was waiting for a t-shirt that still isn't here after 2 weeks
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Johnatan J.
Rating: 3 out of 5
I have been ordering parts for years, very good site, however, the after-sales service is not very professional
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Ewann G.
Rating: 3 out of 5
The handlebar protectors are not strong enough
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Philippe S.
Rating: 1 out of 5
Product well received but does not work
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Response from MiniMX
Hello, You ordered a mounting plate for a kickstand compatible with Motocross CRZ ERZ classic model 150/250cc. It can only work or did you mean that it is not compatible :-) Which motocross and model do you have? Best regards, The minimx.fr team
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Arnaud L.
Rating: 3 out of 5
Hello, it's a pity that the stocks are not up to date on your site, and that you allow orders that ultimately will not be fulfilled. For my part, it seems like you are trying to sell a more expensive product to people so that they add a bit to get it. Some people save for months to buy what they dream of, and do not always have the means to add from their pocket, and they also buy according to their budget. The positive point is that the management must have felt that because a commercial gesture was made, I thank them for that, but sometimes you also have to listen to what people have to say and not just focus on sales.
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