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A
Rating: 4 out of 5
Quick service but couldn't test because my dirt bike was stolen the day after assembly
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Customer reviews of MiniMX
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 27 545 published reviews
Summary of reviews
The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Reviews 1 and 4 stars
Reset filtersA
Rating: 1 out of 5
Order placed on January 21, still not received as of today the 31st! With each complaint, I am told that I will be kept informed but I never receive a call back. For them, the package was lost by the Post Office while on the Colissimo site it has been awaiting pickup by the Post Office since the 22nd, so it was never picked up by the Post Office. I requested the sending of a new package, and I was asked to wait another 15 days, which will make a total of 3 weeks! Unacceptable! Very poor customer service!!!
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Response from MiniMX
Hello, Your package has been handed over to Colissimo as indicated on our Colissimo handover slip, however it has still not been scanned on the Colissimo platform, a complaint has been made and we are awaiting the return of the Colissimo investigation. We sincerely apologize for this inconvenience and are doing everything necessary to quickly obtain the declaration of loss from Colissimo in order to resend your package. Remaining at your disposal. Best regards, Mini MX
A
Rating: 4 out of 5
Customer service is attentive. Delivery time respected
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A
Rating: 4 out of 5
Good part
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A
Rating: 4 out of 5
Nothing to report.
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A
Rating: 4 out of 5
Very good site. Both for the items and for the delivery
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A
Rating: 4 out of 5
Reactive
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Good site and serious
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A
Rating: 4 out of 5
Thank you for refunding me last time well after the allotted time
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A
Rating: 4 out of 5
Well-made site. Easy to use
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A
Rating: 1 out of 5
Problem with my order, a completely absent customer service! Called 35 times in a row without any response from 5 PM to 7 PM, apparently they left for the weekend early! A very long response to the email!! I received my order 2 weeks later, and still no news about the defect in my order a week later! €350 worth of order and never ordering from them again!
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Response from MiniMX
Hello, We sincerely apologize for the delay but we were conducting year-end inventory during the period from 12/23/2015 to 01/04/2016. Indeed, we received a very large number of calls and emails which may have delayed our responses or our availability. What problem did you encounter regarding your products? Remaining at your disposal at 0972390537. Best regards, Mini MX
A
Rating: 1 out of 5
very disappointed with my last order...
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Response from MiniMX
Hello, To improve our services, could you please provide us with more information about the problem you encountered? We had our year-end inventory which is now completed, this may have disrupted our preparations and our responsiveness, we sincerely apologize for this and remain at your disposal at 0972390537. Best regards, Mini MX
A
Rating: 4 out of 5
Good good
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A
Rating: 4 out of 5
Received quickly within the deadlines
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A
Rating: 4 out of 5
The package took its time but arrived before 72 hours
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A
Rating: 4 out of 5
Satisfied
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A
Rating: 4 out of 5
Good but missing some parts
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A
Rating: 4 out of 5
A bit long due to inventory which is normal but still a good service.
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A
Rating: 4 out of 5
Site a bit slow but apart from that no issues all my orders arrive on time and well packaged
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Satisfied
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A
Rating: 4 out of 5
Very good site!!
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A
Rating: 4 out of 5
Small address problem but nothing serious.... fast delivery.
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A
Rating: 4 out of 5
Clear well made
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A
Rating: 1 out of 5
For a good review, it would already be necessary not to make mistakes on the order. I received a tire instead of a rim. Return paperwork done on my part but still haven't received my package. I hope not to receive a handlebar.
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Response from MiniMX
Hello, We sincerely apologize for this preparation error. We do our utmost to avoid any preparation errors. We remain at your complete disposal and sincerely apologize again. Best regards, Mini MX
A
Rating: 4 out of 5
Good site
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A
Rating: 4 out of 5
Practical
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A
Rating: 4 out of 5
Very good site with a lot of choices and quality parts
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A
Rating: 4 out of 5
fast
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
good
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A
Rating: 1 out of 5
1/ Received the order this morning a week later, 48 or 72 hours!!!!! 2/ The carrier's tracking no longer exists for the good reason that it has been liquidated for over 6 MONTHS!!!! 3/ The phone number listed on the site never answers, yet on Monday, no callback despite my messages on the answering machine. 4/ I had left my port on the order form and no call, as for the product we will unpack this morning to check........
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A
Rating: 4 out of 5
Deadline respected and product ok.
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A
Rating: 4 out of 5
good
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A
Rating: 1 out of 5
Order that took an eternity to arrive. Once it arrived, half of the order was missing.
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A
Rating: 4 out of 5
Very easy to navigate
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A
Rating: 1 out of 5
Did not receive the entire order and moreover without a manual in French!
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Response from MiniMX
Hello, The spare parts are delivered by Colissimo, the delivery times by Colissimo for Switzerland are 4-6 days. I will also send you the manual by email. Best regards, Mini MX
A
Rating: 4 out of 5
Easy and fast purchase, fast delivery, only problem is I receive the parts but not the screws that go with them.... Too bad
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A
Rating: 4 out of 5
Good
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