Customer reviews of MiniMX

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 27 545 published reviews

Summary of reviews

The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.

Reviews 1 and 4 stars

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P
Patron D.
Rating: 1 out of 5
not great
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Kévin L.
Rating: 1 out of 5
Total incompetence I ordered complete wheels in 14 17 that are supposed to be adaptable and they are not so I return the wheels for a smaller size 12 14 once the package arrives I receive the complete rim in 12 but the 2nd package is just a single tire in 12 so I call back and resend the order to finally receive the missing complete wheel in 14 except that this time I receive the rim in 14 without the mounted disc so not complete and the worst part is that it is warped I call back one more time except that they just send me the disc and a disc for a rim in 17 it’s really nonsense while the rim received is warped with photo proof this has been going on for weeks
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William C.
Rating: 1 out of 5
Very long delivery
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Arthur S.
Rating: 1 out of 5
I ordered a tank and I did not receive the arrival of fuel with it
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Christophe C.
Rating: 1 out of 5
I requested home delivery and I learn when I receive an email that my order is delivered. I call DPD who tells me that my order has arrived at a relay point. This is unacceptable poor communication.
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Fabienne M.
Rating: 4 out of 5
Correct and fast delivery
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Valérie L.
Rating: 4 out of 5
Perfect packaging, deadlines and correct price
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Myriam E.
Rating: 4 out of 5
Good
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Edouard A.
Rating: 4 out of 5
Perfect product compliant and at the right price,
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Kevin G.
Rating: 1 out of 5
I asked the mini MX site by email to send me the reference of my chain so that I can change my dirt 125 chain they sent me a chain that is too long so I had to remove links not a good product a good seller
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Response from MiniMX
Hello, It is quite normal :-), chains always need to be cut using a chain breaker, generally we guide you towards a chain with the minimum number of links to remove, which is quite logical because your transmission adjustment also defines the length you need, and chains are delivered with a quick link to be able to connect the links after cutting. So we did not make a mistake in guiding your product. I hope that after this clarification on these elementary notions of mechanics you will reconsider your opinion.
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Robert B.
Rating: 4 out of 5
Good
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Sofiane L.
Rating: 1 out of 5
The service has been disastrous, from start to finish, starting with the delivery. Without anyone telling me why, my order stayed several days in 'standby' I don't know for what reason. When I call support, they tell me that the payment is blocked, and that they will call me back as soon as possible (the payment had gone through on my side, no issues on my end) They call me back 30/45 minutes later 'yes, your package was blocked at the payment level I don’t know why, we are sending your order today.' Well... very well, a mistake happens it’s not a big deal. The delivery is delayed (thanks to LaPoste...) To finish: once the package is received, the exhaust cartridge is broken in several places, on the outside and inside of the cartridge, let’s say it’s the delivery person’s fault, even though I doubt it since the package is very well protected, it rather gives the impression that the cartridge was dropped before being packed in the box. Finally, I looked a bit more closely at the cartridge, the baffle present in the cartridge is dirty, strangely greased, and seems very clearly already used, and is ABSOLUTELY not new. To finish, this is the second time I order from minimx, and the second time I am forced to leave a negative review…
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Response from MiniMX
Hello, As usual you are dissatisfied, it seems that it is amusing to leave a negative review. Either we accept! This is the second time you order from us and the second time you are dissatisfied, why do you insist? I am sorry and I hate to have this kind of discussion but I think we are incompatible, when we saw your order we suspected that anyway no matter what you would leave us a bad review. As I told you the first time, change suppliers the competition is there for that. I wish you again good luck with our competitors. Best regards, Mini MX Alexandre
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Sacha R.
Rating: 4 out of 5
Nothing to report but I didn't receive my gift with my order...
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Romain P.
Rating: 1 out of 5
Purchase made on Saturday, September 14 before 2 PM order still not received at my home. Blocked in Paris since September 17 I was supposed to receive my package on September 19 the delivery time of 48h to 72h not respected by the seller when we call the shipper or logistics platform to get information and track our package they just pass the buck and do not know where the package is. I do not recommend this supplier. Carrier DB Schenker which is impossible to reach.
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Response from MiniMX
Hello, We sincerely apologize for the delivery delay beyond our control. Your order placed on Saturday 14/09 left our warehouses on Monday 16/09 without any preparation delay and was handed over to our carrier DB SCHENKER, the so-called 'messaging' carriers estimate delivery times of 48h/72h but given the volume/weight constraint sometimes this type of package can experience delays. We note that despite the 3 business days delay, your pallet was indeed delivered on 24/09/2024. We again apologize for the delay and remain at your complete disposal at 0972390537 (free call). Best regards, Mini MX
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Iyede M.
Rating: 4 out of 5
Very good site with a lot of choices!
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Mathys S.
Rating: 1 out of 5
I have not received my order I am waiting for a response from minimx to know how they can resolve my problem
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Willy P.
Rating: 1 out of 5
Error in the description regarding the dimensions. Return request made by email, no response. I cannot contact customer service either. I find that regrettable.
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Response from MiniMX
Hello, You ordered a brake/clutch lever screw for €4.99. The dimensions are indicated in the description. Our services are available from Monday to Friday from 9 AM to 6 PM either by chat or by email at [email protected] (contact is of course free). Do not hesitate to contact us during these hours we are quite responsive! Best regards, Mini MX
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Quentin G.
Rating: 4 out of 5
Satisfied, delivered quickly.
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Olivier S.
Rating: 4 out of 5
Material received. For me not protected enough (Dirt Bike engine), box crushed. It would be good to improve this point. Otherwise the engine works but there is a problem with excessive fuel arrival (I think I can fix this problem).
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Erik P.
Rating: 1 out of 5
I am extremely disappointed I had to urgently buy an intake manifold for this weekend because the part does not match the packaging and the carburetor repair kit is actually not for a VM22 PZ26 this site is a scam plain and simple.
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Nathan M.
Rating: 1 out of 5
The wheel arrived flat..
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Lefevre D.
Rating: 4 out of 5
Good
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Enzo T.
Rating: 4 out of 5
The site is very well designed, easy to use, regarding deliveries so far I haven't had any problems, and as for spare parts we have a multitude of parts at our disposal the only small downside is that there is often a lack of spare parts on the crz range as well as a lack of customization and above all no engine guard has been designed and until today I haven't found any adaptable engine guard for a 250 crz erz 2022 Apart from these few small details, I am satisfied with the site.
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Kévin D.
Rating: 4 out of 5
Products conform to the description
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Gaetan M.
Rating: 1 out of 5
Hello the cylinder head does not match with the old inclination gasket intake manifold reversed. When it says on the site to put it back together and it works I call that false advertising. Best regards
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Guillaume H.
Rating: 4 out of 5
Very good, satisfied
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Bernard M.
Rating: 4 out of 5
Perfect as usual
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Maxime L.
Rating: 1 out of 5
Motorcycle scratched everywhere, incomplete order no response from them.
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Response from MiniMX
Hello what is the problem? I do not see any email from you regarding this order and we are open every day from 9 AM to 6 PM there is someone available on the phone at all times I am waiting for your news, we will be happy to help you Have a nice day
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Joffrey C.
Rating: 1 out of 5
They show us photos I order items without reading the description where it is written that certain parts are not included for me it’s just to attract buyers with the price, it’s not normal and moreover defective items I send an email 3 days still no response
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Response from MiniMX
Hello, Unfortunately there are several suppliers, some include the pinion fixing clips others do not, we specify this in red on the descriptions to give details about the arrival. Do not misunderstand our intentions we always do our best to satisfy our customers. I am really sorry that you could not read this information, if you have an order I am sure that the sales department will make a gesture, do not hesitate to call us the call is free. Best regards, Mini MX
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Alexis G.
Rating: 4 out of 5
Fast delivery, let's see if the wheel lasts over time
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Edwige Q.
Rating: 4 out of 5
Order received on time
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Jean B.
Rating: 4 out of 5
Contact with customer service easy. They call back and keep the customer informed
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Anthony C.
Rating: 4 out of 5
Delivery times too long, helpful staff
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Margaux A.
Rating: 4 out of 5
I encountered an issue during the delivery of my package. I requested express delivery of a part because it was urgent. I paid €11.99 but I received it three days later.
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Aurélie R.
Rating: 4 out of 5
I only give 4 stars because the delivery was not satisfactory. I paid for a 24h delivery, received in 3 days....
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Erwan B.
Rating: 4 out of 5
Very good site, very responsive staff, apart from the delivery. The delivery person drops the package in the yard without saying anything to anyone, enters the yard without me being aware.
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Sylvie L.
Rating: 1 out of 5
No news about my order I paid €11.90 and I received a refund of €5 I don’t even know why
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Fabrice C.
Rating: 1 out of 5
C of the crap
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Théo T.
Rating: 4 out of 5
Good site
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Elodie F.
Rating: 4 out of 5
Order received complete and quickly, downside we had called an advisor to indicate the ideal part for the motorcycle, in the end it was not suitable. Parts returned.
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